Nextiva CRM - 2026 Pricing, Features, Reviews & Alternatives

Nextiva CRM is a customer relationship management software designed to help businesses handle interactions with customers across multiple communication channels including phone, email, SMS, social media accounts, and more. It enables organizations to route customer support tickets to agents, configure workloads, and respond to customer queries in real-time.

The application allows administrators to access historical data of customer interaction, predict business outcomes based on agents’ performance, and gain visibility into various business activities. It offers a variety of features such as trend analysis, call routing, reporting, customer experience management, notifications, communication management, sentiment analysis, and more. Nextiva CRM provides a self-service knowledge portal, which allows agents and customers to gain insights into resolution processes. Managers can use the task management module to delegate tasks to team members, track employees’ productivity, and prioritize projects based on priority.

Nextiva CRM supports integration with Nextiva VoIP, enabling organizations to handle call volumes and automate multi-channel customer support processes. It also lets administrators track employees’ performance, run marketing campaigns, calculate customer experience scores, and streamline sales and customer service operations.