I was looking for a new transactional email provider after Mandrill removed some of the features on it's Free Tier, an important detail for the non profits I work for. SendGrid was one of the two other options, and both were trialed. SendGrid features a more powerful dashboard and better analysis ...Read the full review
Once you have been rejected by the system, that's it there is no way to start and account, and support flatly denies that they know why. I initially opened the site to explore the solution. I thought the best way to evaluate this service was to try it, since there was a trial free version ...Read the full review
GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.
Starting from: $9.95/month
Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)
Free Plan: up to 200 emails credit per day.
Bronze, Silver, Gold and Platinum Plans available: include higher email volume and access to APIs
A mail server built for developers, by developers, SendGrid is a cloud-based service that virtually eliminates the complexities that typically go along with sending emails on a large scale. In addition to sending emails on behalf of its clients, SendGrid also saves its users time and money, and offers reliable delivery to the inboxes of email recipients.
SendGrid improves email deliverability for application-generated email. Its key features also include the Event Webhook, which allows developers to provide their companies with details across all emails sent through SendGrid, and the Parse Webhook, which allows senders to parse the attachments and contents of incoming emails.
SendGrid was created to improve the lives of developers. The cloud-based solution does this by offering an email infrastructure that relieves developers of the costs and complexities that typically go along with building their own email infrastructures. This enables developers to focus on their core businesses, rather than focusing on email alone.
By using SendGrid, companies can decrease the percentage of emails that end up in spam folders or end up disappearing altogether. This is all done without having to dedicate any extra time or money to securing infrastructures and practicing deliverability monitoring. SendGrid handles the heavy lifting for its clients, providing a way to integrate into any app to improve email deliverability rates. SendGrid also analyzes email campaigns with real-time analytics to drive sound business decisions. Developers are able to categorize separate email campaigns and track statistics down to the email address level.
SendGrid offers transactional email delivery that is scalable and reliable. Included in SendGrid’s platform are shared or dedicated IP addresses, email authentication, ISP feedback loops, outbound spam monitoring, and IP reputation scoring.
Integrate SendGrid into your transactional email program using the solution’s web and SMTP APIs, along with an SMTP relay that allows you to decide which integration method makes the most sense in your business environment. SendGrid offers support for multiple development frameworks. Libraries and code samples are also available.
SendGrid’s email delivery platform delivers more than 13 billion emails each month for more than 180,000 small, medium, and large-size organizations. Thanks in large part to a whitehat sender reputation, SendGrid's customers experience very low spam rates.
Use SendGrid’s campaign creation wizard to design your next email marketing campaign. Pre-designed email templates offer you flexibility in terms of how your campaign will look. Meanwhile, a drag and drop editor makes it easy to institute changes to your campaign at any time. You also have the option to use your own HTML, and to schedule campaign delivery times.
SendGrid facilitates the deliverability of transactional and promotional mobile emails all from a unified platform. This saves businesses time by consolidating the process, and it eliminates the need to deal with multiple vendors. Common email types that SendGrid supports include email marketing campaigns, newsletters, promotional campaigns, and trigger-based notifications and alerts.
SendGrid authenticates email senders, which is one of the ways that the platform is able to ensure such high levels of email deliverability. The solution also protects server-to-server connections and uses outbound spam monitoring to ensure your emails never disappear en route.
Real-time analytics and reporting features provide valuable insight into the performance of any email campaign. SendGrid uses an Event Webhook, along with a statistics dashboard, to give its users all the detailed information they need. Developers can track email requests, deliveries, bounce rates, spam reports, clicks, opens, and unsubscribes in real-time. They can also create customized reports based on the timeframe, email category, ISP geography, or device-type.
To dig into your own email campaigns, select a campaign from your dashboard and take a look at the real-time click-through rates and bounce rates. You’ll also see a summary view of all of your campaigns, which is useful for monitoring overall campaign effectiveness and recipient list growth. Active support and document resources are available if you need help through this process.
SendGrid integrates with any web app through a SMTP relay or a Web API. Integration usually takes less than five minutes to complete.
SendGrid also integrates with many marketing solutions partners, including Hubspot and Pardot. These partners provide frontend services to their customers, and SendGrid provides the backend email infrastructure.
SendGrid offers a tiered pricing structure based on the number of emails sent and access to various, advanced APIs. New users can send up to 200 emails a day for free, with no credit card necessary.
Improves email deliverability for application-generated email.
Eliminates the complexities that go along with sending emails on a large scale.
Offers reliable delivery to the inboxes of email recipients.
Allow developers to provide companies with details across all email sent through SendGrid.
Works with some of the largest app companies on the market.
great way to communicate to clients how their deliverability it.
Great customer service. We had an issue a while back about email deliverability - it ended up being a provider error but SendGrid took their time to work through the issue with me and give me some suggestions of next steps I could take even though the issue ended up not being on their end. Very impressed.
I wish there was a way SendGrid could "talk" to the email provider a little more in depth. We sometimes have emails that are delivered, but the email provider is actually holding on to them for some reason, usually because it thinks it's spam. But I want to know the full story.
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
We relay their functionality on many of the sites we developed and works great. Clean and easy interface.
Very easy to setup. We used mostly for notification emails and their API is very robust. Also design and UX are great.
Until they cut off their free plan a few weeks ago, I couldn't see any cons with this software.
Time used: 1-2 years
Frequency of use: Weekly
Likelihood to recommend
One of the best background services you can set and forget. Runs nearly all the companies I've set up for email and half the emails that end up in my inbox. Amazing delivery rates that no one else in the industry can touch.
I initially opened the site to explore the solution. I thought the best way to evaluate this service was to try it, since there was a trial free version available and promoted on the site. They ask you for your name, the name of your company, and a few other questions, then for some odd reason a message flashes on the screen that you have not been accepted by them.
Once you have been rejected by the system, that's it there is no way to start and account, and support flatly denies that they know why.
Time used: Less than 6 months
Likelihood to recommend
Recommendations to others considering SendGrid
In all my 50 years in business, this is the most unusual way to treat a potential customer that I have ever encountered. I don't think I could recommend this business to anyone!
We have experience using SendGrid both as a transactional email sending engine (using templates) as well as using them for email campaigns. Pricing: for their functionality, we've found their pricing to be an excellent value Documentation and Support: very helpful, we rarely need to ask "how do I do this" questions of the support team. However, when we have had to ask for help the support team has been helpful. One minor annoyance is that I've grown used to super quick response to questions (e.g. via chat). Although their email support time isn't terrible (< 24 hours in my experience) I've found myself waiting for a response. Functionality: their API is easy to use, especially with the node.js library. The website has been very easy for us to use. Campaigns are easy to manage, as are Contacts. The ability to easily segment the contact list into dynamic groupings is very useful. One minor annoyance -- email campaigns open by default in WYSIWYG mode, which appears to mess with the code we created using Zurb Foundation for Emails. We end up copy/pasting the email source code again each time we enter edit mode for a campaign.
Sendgrid is the best option out there for your transactional emails, in my case I use it straight fwd from my Heroku projects and is a very nice way complete process email related (like signup confirmations or forgot password related functions). The free tier is HUGE and the email timing is also great.
We've been using SendGrid over the past several months, and it has been everything we hoped it would be and more. The ability to manage unsubscriptions from campaigns is more effective than our prior vendor, and the management of users who forward campaigns to others and how this won't affect the initial user is a great feature.
As a startup, we did not want our emails to go into our customer's junk folders. What we wanted was a reliable and industry trusted emailing service. We chose sendgrid for that. Sendgrids email management dashboard not only tells you all the activity but also shows you and tracks each email sent out, received and their statuses like the email were opened by customers along with the time etc. It's just awesome!
I've been running with SendGrid for 3+ months so I don't have too much experience, but the first few months is when I typically deep-dive a product. Delivery rates are decent. Then ESP tools are fairly good. Support is up and down - I can call someone and troubleshoot a problem, which is great. But, I submitted a ticket via web. It was answered a day later. I replied with questions about the ticket four minutes later, two days later, and a week later - no responses. Sending capabilities were shut-off without warning for over a day due to unpublished spam complaint levels. I thought this was a severe response but appreciate their efforts to maintain a user-base adhering to industry best standards. All in all, SendGrid is a very capable ESP, excellent with transactional, solid API and documentation and a fairly decent value for the service.
I think sendgrid is one of the best out there for transaction emails, and email marketing. Their delivery is good, and fast customer service.
Originally built for developers, SendGrid is now used across multiple company sizes and industries. Although developers and IT professionals are still the primary users of SendGrid, the cloud-based solution is increasingly being adopted by marketers who are drawn to the latest features provided by the platform. A few of SendGrid’s most well known customers include Uber, Pinterest, Foursquare, Extole, and Scoutmob.Read the full GetApp Analysis