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SendGrid Pricing, Features, Reviews and Alternatives

SendGrid product overview

Price starts from

14.95

Per month

What is SendGrid?

The Twilio SendGrid platform will improve your transactional email delivery and easily scale to meet your needs. Providing flexible Web and SMTP APIs, Twilio SendGrid can easily integrate with any cloud based email infrastructure. Our powerful cloud-based email infrastructure will have your transactional email up and running in minutes.

Key benefits of using SendGrid

Twilio SendGrid provides reliable email deliverability which scales with any business. Our cloud-based email solution replaces your email infrastructure so you don't have to build, scale and maintain these systems in-house.

Get customizable and flexible APIs, real-time analytics, and 24/7 phone or chat support to help you every step of the way.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

Documentation
Webinars
Videos

SendGrid pricing information

Value for money

4.0

/5

545

Starting from

14.95

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

SendGrid features

Functionality

4.1

/5

545

Total features

66

5 categories

Most valued features by users

Reporting/Analytics
API
Alerts/Notifications
Reporting & Statistics
Chat/Messaging
Contact Management
Real Time Reporting
Customizable Branding

Functionality contenders

SendGrid users reviews

Overall Rating

4.2

/5

545

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.29/10
Rating distribution

5

4

3

2

1

290

162

37

21

35

Pros
It has a really good transactional API and the dynamic template is nice and easy to use. Ruby gem for SendGrid is good as well.

SK

Suman K.

What I love the most about, Sendgrid emails is that they are not spammed when they reach their target's mail box and are always marked as important.

AW

Andrew W.

The built in tracking is quite nice and they make it very easy to configure. Knowing not only opens/clicks but unique values was great.

AR

Anonymous Reviewer

Cons
I tried for 2 weeks to get in touch with them (trouble tickets, emails, and phone calls) and never got a reply to anything. This is a TERRIBLE company to do business with.

DK

Daniel K.

Service is terrible lodged a customer service request replied quickly with useless information then didn't hear from them for 4 days.

TB

Tony B.

When complaining to Sendgrid I spoke with several people who were empathic to my frustrations about the program no longer working as it should.

CW

Charles W.

Overall rating contenders

Overall Rating

E-mail Marketing optimized for Professionals

Reviewed 10 months ago

Transcript

Eddie L.: Hi, my name is Eddie, I'm the CEO, and I give SendGrid a five out of five. If you need more...

AvatarImg
AvatarImg

Robert B.

Founder

Medical Devices, self-employed

Review source

Overall Rating

Simple Email Marketing Software

Reviewed 2 years ago

Transcript

Robert B.: Hello, my name is Robert. I am a digital marketing professional. My score for SendGrid is...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SendGrid is one of the best EMS optimized for marketing professionals

Reviewed 15 days ago

SendGrid handles all of our mailing campaigns and we are very satisfied with the performance. I like the deliverability and tracking metrics provided by it.

Pros

It's been over 2 years of using Sendgrid for many things within the marketing team. The code editor allows for effective e-mail marketing campaigns. SendGrid has tons of useful e-mail templates.

Cons

SendGrid doesn't have an intuitive GUI to edit like MailChimp. To make a custom e-mail marketing campaign you must know how to code.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Reliable, high-bandwidth, and reasonably priced

Reviewed a month ago

Overall, SendGrid has been a very valuable asset for our company. Even when we are not fully using every available feature, it's never failed us at a crucial moment, and continues to be a reliable and reasonably priced solution for us.

Pros

Our help desk/support team skews more to the "client's industry specialist" side and less to the tech savant end. That being said, SendGrid continues to be simple to use tool for those that interact with it daily. Setup and further customizations have been simple, and over the course of 10 years, it has continued to prove its value with minimum service inturruptions.

Cons

Our team's only major complaint during our ensure using SendGrid was mostly when it was a less mature product. There were some shortcomings early on with the email marketing and contact management, but there has been considerable progress and improvements in almost all corners of their service and UI.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Not satisfied

Reviewed 24 days ago
Pros

We have been using Sendgrid for more than 2 years, we use it only for transactionals emails. Now we are moving to another solution because of the weak delivery provided by sendgrid.

Cons

Available only in English. Add spanish and french will be a plus

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Most Underrated Powerful Email Marketing Tool

Reviewed 2 months ago

Sendgrid is a powerful email marketing tool that offers superior services to its customers. Sendgrid is a must-have tool for start-ups, eCommerce businesses, freelancers and corporates. One thing that separates Sendgrid from other email marketing tools is their scalability once our list grows. The free version of Sendgrid allows you to send 100 emails every day.

Pros

What I like most about Sendgrid is that most of the tools out there offer easy integration with Sendgrid. Some apps can even directly integrate with SendGrid without using automation software like Zapier.

Cons

Sendgrid's UI is a bit confusing and it took some time to get used to the options. The email editor lacks certain features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Transactional Email Service Out there

Reviewed 25 days ago

Extremely satisfied till now and have been using it for the past 4 years.

Pros

The uptime and delivery monitoring service is the best in class. No doubt large enterprises like Uber, Spotify, etc. use sendgrid for their email delivery. Additionally, its overall communication tools suite like Twilio SMS, Whatsapp business make it an all in one solution for all the communication related APIs

Cons

Probably needs a little elaborative developer documentation with respective to example code samples for a newbie.

SendGrid FAQs and common questions

Q. What type of pricing plans does SendGrid offer?

SendGrid has the following pricing plans:
Starting from: $14.95/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of SendGrid?

SendGrid has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does SendGrid support?

SendGrid supports the following languages:
English


Q. Does SendGrid support mobile devices?

SendGrid supports the following devices:
iPhone


Q. Does SendGrid offer an API?

Yes, SendGrid has an API available for use.


Q. What other apps does SendGrid integrate with?

SendGrid integrates with the following applications:
Google Analytics 360


Q. What level of support does SendGrid offer?

SendGrid offers the following support options:
FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base, Chat

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