Sharpen Alternatives &amp; Competitors

Top features

Computer Telephony Integration
5.0
Caller ID
5.0
Call Routing
5.0

Pricing

Starting from

$71/month

Value for money

4.1

0.7

4.8

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

Categories in common

Features

Total

52

122

58

features in common

52

features in common

Five9 user ratings

Functionality

4.1

(465)

Top features

VoIP Connection
5.0
Negative Feedback Management
5.0
Real-Time Monitoring
5.0

Sharpen user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Caller ID
5.0
Call Routing
5.0

Pricing

Starting from

$175/month

Value for money

4.1

0.7

4.8

What users say about Five9's value for money

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

BG

Bernard G.

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

CM

Christopher M.

Categories in common

Features

Total

52

150

58

features in common

52

features in common

Genesys Cloud CX user ratings

Functionality

4.3

(235)

Top features

Third-Party Integrations
5.0
Live Chat
5.0
Proactive Chat
5.0

Sharpen user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Caller ID
5.0
Call Routing
5.0

Pricing

Starting from

$75/month

Value for money

4.1

0.7

4.8

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Verified reviewer

As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.

MB

Martin B.

Categories in common

Features

Total

48

179

58

features in common

48

features in common

Zendesk Suite user ratings

Functionality

(3.9K)

Top features

Audit Trail
5.0
Customer Complaint Tracking
5.0
Voice Mail
5.0

Sharpen user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Caller ID
5.0
Call Routing
5.0

Pricing

Starting from

$55/month

Value for money

4.2

0.6

4.8

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Features

Total

48

429

58

features in common

48

features in common

Bitrix24 user ratings

Functionality

4.3

(860)

Top features

Client Database
5.0
Online Time Tracking
5.0
Drag & Drop
5.0

Sharpen user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Caller ID
5.0
Call Routing
5.0

Pricing

Starting from

$61/month

Value for money

4.2

0.6

4.8

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.

Delly S.

Categories in common

Features

Total

30

65

58

features in common

30

features in common

UJET user ratings

Functionality

(140)

Top features

Call Monitoring
5.0
Call Recording
5.0
Support Ticket Management
5.0

Sharpen user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Caller ID
5.0
Call Routing
5.0

Pricing

Starting from

$80/year

Value for money

4.8

What users say about UJET's value for money

Overall, it is great working with UJET to ensure our customers are satisfied. They seem to care about the service that they provide and I am happy to help them with that.

CW

Chantelle W.

Can be inconvenient if user is replying to something from the previous shift on another tab and receives a missed call as a result. Lack of consistency in countdown when receiving a call.

JB

Jessica B.

Categories in common

Features

Total

41

96

58

features in common

41

features in common

Kixie PowerCall user ratings

Functionality

(274)

Top features

Process/Workflow Automation
5.0
Interaction Tracking
5.0
Performance Management
5.0

Sharpen user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Caller ID
5.0
Call Routing
5.0

Pricing

Value for money

4.6

0.2

4.8

What users say about Kixie PowerCall's value for money

We have had very few issues with their system and they are always quick to respond and help us with any issues we have. The ease of use and connectivity that Kixie provides is fantastic.

CT

Courtney T.

I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.

AH

Andrew H.

Categories in common

Features

Total

50

177

58

features in common

50

features in common

LiveAgent user ratings

Functionality

(1.6K)

Top features

Real-Time Monitoring
5.0
Email Templates
5.0
Customer Management
5.0

Sharpen user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Caller ID
5.0
Call Routing
5.0

Pricing

Value for money

4.7

0.1

4.8

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Categories in common

Features

Total

49

107

58

features in common

49

features in common

RingCentral Contact Center user ratings

Functionality

4.3

(196)

Top features

Voice Mail
5.0
Reporting & Statistics
5.0
Chat/Messaging
5.0

Sharpen user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Caller ID
5.0
Call Routing
5.0

Pricing

Starting from

$65/month

Value for money

4.1

0.7

4.8

What users say about RingCentral Contact Center's value for money

Our sales team switched from Google Voice a few weeks ago to RingCentral and it's amazing. It has a clean useful interface on the web version that I use.

EK

Eric K.

So far so good, very helpful. I like that a human answers the phone if I have questions or I can go through the chat feature.

ca

christine a.

Categories in common

Features

Total

33

47

58

features in common

33

features in common

Nextiva Contact Center user ratings

Functionality

(112)

Top features

Communication Management
5.0
Automated Routing
5.0
Activity Tracking
5.0

Sharpen user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Caller ID
5.0
Call Routing
5.0

Pricing

Starting from

$30/month

Value for money

4.4

0.4

4.8

What users say about Nextiva Contact Center's value for money

To elaborate the implementation reps are horrible and no little if nothing at all during our implementation we had two of our reps either quit or get fired.

AR

Verified reviewer

It’s a partnership and they are very good at clear communication, clear expectations and fulfilling their side of the agreement.

AR

Verified reviewer

Categories in common

Features

Total

42

83

58

features in common

42

features in common

ZIWO user ratings

Functionality

(84)

Top features

On-Demand Recording
5.0
File Transfer
5.0
IVR
5.0

Sharpen user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Caller ID
5.0
Call Routing
5.0

Pricing

Starting from

$40/month

Value for money

4.6

0.2

4.8

What users say about ZIWO's value for money

Quality of the call is good and helps to serve the clients efficiently and with Clarity.

gd

george d.

All in all, we enjoyed the service, the customer service and the team assistance on us has been superb.

JO

Janine O.

Categories in common

Features

Total

36

90

58

features in common

36

features in common

JustCall user ratings

Functionality

4.1

(209)

Top features

Online Voice Transmission
5.0
Predictive Dialer
5.0
Survey Builder
5.0

Sharpen user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Caller ID
5.0
Call Routing
5.0

Pricing

Starting from

$29/month

Value for money

4.2

0.6

4.8

What users say about JustCall's value for money

Is an alternative for others, nice and easy to use. The overall quality is good, of course depends on connection.

CL

Carina L.

Being able to dial numbers from any website is amazing. Best option for any size business looking for a great solution with lots of options.

AR

Verified reviewer

Categories in common

Features

Total

40

72

58

features in common

40

features in common

Eloquant user ratings

Functionality

(18)

Top features

Call Transfer
5.0
Computer Telephony Integration
5.0
Social Media Integration
5.0

Sharpen user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Caller ID
5.0
Call Routing
5.0

Categories in common

Features

Total

51

98

58

features in common

51

features in common

Talkdesk user ratings

Functionality

(724)

Top features

Knowledge Base Management
5.0
Recording
5.0
CRM
5.0

Sharpen user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Caller ID
5.0
Call Routing
5.0

Pricing

Starting from

$1/month

Value for money

4.5

0.3

4.8

What users say about Talkdesk's value for money

Overall, TalkDesk is a wonderful product. Its simplicity and ease of use at the user level makes it a great fit for our Contact Center.

JM

Jessamine M.

I love the flexibility of what the product is able to do to help our business. I also love the reporting features.

CT

Christian T.

Categories in common

Features

Total

36

72

58

features in common

36

features in common

Twilio user ratings

Functionality

4.5

(453)

Top features

Reporting & Statistics
5.0
Voicemail Transcription
5.0
SIP Trunking
5.0

Sharpen user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Caller ID
5.0
Call Routing
5.0

Pricing

Starting from

$0.01

Value for money

4.3

0.5

4.8

What users say about Twilio's value for money

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.

AR

Verified reviewer

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

OM

Or M.

Categories in common

Features

Total

45

89

58

features in common

45

features in common

Intalk.io user ratings

Functionality

(13)

Top features

Real-Time Monitoring
5.0
Activity Tracking
5.0
Real-Time Reporting
5.0

Sharpen user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Caller ID
5.0
Call Routing
5.0

Pricing

Value for money

4.3

0.5

4.8

What users say about Intalk.io's value for money

Connectivity is too low ,page gets error too often , dial pad should be working efficiently , call disposal is not working and options should be more specific.

vd

vidhi d.

Easy to config and start as soon as you want for your business. Also, have already diff modules in place which will help you to execute your project in a timely manner.

Vikrant J.

Categories in common

Features

Total

55

134

58

features in common

55

features in common

Call Center Studio user ratings

Functionality

4.5

Top features

Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0
Document Storage
5.0

Sharpen user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Caller ID
5.0
Call Routing
5.0

Pricing

Value for money

4.7

0.1

4.8

What users say about Call Center Studio's value for money

It is very bad situation that this software does not work on google chrome browser.

ae

ahmet e.

But the most good part is customer support. They are all friendly and helpful.

AR

Verified reviewer

Categories in common

Features

Total

31

81

58

features in common

31

features in common

Gladly user ratings

Functionality

4.8

(124)

Top features

Voice Mail
5.0
Text Analysis
5.0
Issue Tracking
5.0

Sharpen user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Caller ID
5.0
Call Routing
5.0

Pricing

Starting from

$150/year

Value for money

4.9

0.1

4.8

What users say about Gladly's value for money

The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years.

TG

Tracee G.

Love how easy it is to help the customer in all forms of communication, everything being in one 🏼 place is beyond helpful. Not having to click through tabs is a life saver.

AS

Alaysia S.

Categories in common

Features

Total

47

212

58

features in common

47

features in common

Salesforce Service Cloud user ratings

Functionality

(766)

Top features

Call Scripting
5.0
File Sharing
5.0
Maintenance Scheduling
5.0

Sharpen user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Caller ID
5.0
Call Routing
5.0

Pricing

Starting from

$25/month

Value for money

4.2

0.6

4.8

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.

CM

Christopher M.

Categories in common

Features

Total

45

120

58

features in common

45

features in common

CallTrackingMetrics user ratings

Functionality

(128)

Top features

Performance Metrics
5.0
Call Tagging
5.0
Performance Management
5.0

Sharpen user ratings

Functionality

Top features

Computer Telephony Integration
5.0
Caller ID
5.0
Call Routing
5.0

Pricing

Starting from

$79/month

Value for money

4.5

0.3

4.8

What users say about CallTrackingMetrics' value for money