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Top Rated Telephony Software with Call Routing in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Call routing directs incoming calls to the appropriate agents or departments based on criteria like availability and skill level. It improves productivity, reduces wait times, enhances customer satisfaction, and supports remote work flexibility. Our reviewers in telephony software rated this feature as important.

5 Best Telephony Software with Call Routing

Product
User rating
Starting price
VoIP.ms logo
4.8
(697)
1.10
other/per month
Nextiva logo
4.6
(915)
25
per user/per month
Aircall logo
4.2
(459)
40
flat rate/per month
3CX logo
4.4
(465)
350
flat rate/per year
RingEX logo
4.2
(1.2K)
30
per user/per month

See other top Telephony products with call routing

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Telephony software category. They also needed to have sufficient reviews about call routing, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for call routing, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

VoIP.ms logo
Reviews Sentiment
 
 
 
1-2(5)
3-4(121)
5(571)
Key Features
VoIP Connection4.8
Call Monitoring4.4

User insights about the call routing feature

Users find VoIP.ms's call routing highly flexible and customizable, allowing for seamless redirection to various devices and locations. They appreciate the ease of setup and maintenance, as well as the reliable performance. Reviewers highlight the rule-based routing options and the ability to handle calls efficiently, even across different time zones and international locations.

See related user reviews

“SUPER flexible, with rule based routing to different destinations (call forwarding, SIP destinations, IVRs, voice mailboxes, etc). In addition the hunt groups work excellent. Rules can be based on anything (caller ID, destination number, time of day, incoming number, etc)”
DV

Dave V.

IT Manager

“Ensuring that the calls are routed where they need to go, and the ease of setting up and maintaining call routing is an important aspect of their service offering.”
RP

Richard P.

Solutions Architect

Starting price
1.10other /
per month
Pros and Cons based on 697 verified reviews

Affordable and flexible VoIP solution

Responsive and helpful support

Flexible and feature-rich VoIP

Frequent service interruptions

Inconsistent SMS functionality

See pros and cons details
Nextiva logo
Reviews Sentiment
 
 
 
1-2(48)
3-4(139)
5(728)
Key Features
VoIP Connection4.7
Call Monitoring4.7

User insights about the call routing feature

Reviewers appreciate Nextiva's call routing capabilities for their reliability and ease of use. They report that calls are smoothly directed to the appropriate agents or departments, whether on-site or remotely. Users find the auto attendant helpful, though it requires a learning curve. They also value the customization options and the ability to manage call flows efficiently.

See related user reviews

“Nextiva likely offers advanced call routing options, allowing you to efficiently direct incoming calls to the right agents or departments based on predefined rules or criteria. This ensures that customer inquiries are handled promptly and by the most qualified team members.”
MM

Marina M.

Logistics coordinator

“I love how as an account administrator I am able to create different call flow charts that route calls to different numbers on our VOIP plan and to outside numbers as well. I am able to route calls based on our business hours and holiday schedules.”
BO

Barbara O.

Controller

Starting price
25per user /
per month
Pros and Cons based on 915 verified reviews

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details
Aircall logo
Reviews Sentiment
 
 
 
1-2(37)
3-4(173)
5(249)
Key Features
VoIP Connection4.3
Call Monitoring4.4

User insights about the call routing feature

Reviewers highlight Aircall's call routing as generally seamless and easy to manage through the user interface. They appreciate the IVR builders for creating call flows and the ability to transfer calls to external numbers. However, some users experience issues with calls not ringing through and missed calls, which can be frustrating for both staff and customers.
Verified reviewer profile picture

See related user reviews

“Depending on the complexity of call routing necessary, the native AirCall call routing is easy to set up an manage from the AirCall UI; everything is point and click and easily managed. More complex routing might require an external tool or development to accomplish. ”
JC

Jared C.

Business Data Analyst

“People call us when they're already confused and emotional. The call routing is not great. My teammates and I will be online and available and calls don't ring through to us. Then they pop up as missed calls. This is frustrating for us and for families.”
Verified reviewer profile picture

Kelly S.

Care Advocate (Inside Sales)

Starting price
40flat rate /
per month
Pros and Cons based on 459 verified reviews
Verified reviewer profile picture

Enhanced performance tracking

Comprehensive call recording features

High costs and hidden fees

See pros and cons details
3CX logo
Reviews Sentiment
 
 
 
1-2(18)
3-4(168)
5(279)
Key Features
VoIP Connection4.6
Call Monitoring4.0

User insights about the call routing feature

Reviewers indicate that 3CX's call routing is straightforward and effective for directing calls to the correct individuals or departments. They appreciate the ability to manage call flows and out-of-office scenarios easily. However, some users mention difficulties with establishing conference calls and occasional clumsiness in transferring or parking calls.

See related user reviews

“This function assists us greatly in managing call flows, as well as out of office/out of business hours flows and expectations. ”
AM

Andrew M.

Technical Support

“Ensuring the calls are routed to the correct person, is timesaving, as the correct department is accessed first time which is better for customer ”
SL

Simone L.

HR Manager

Starting price
350flat rate /
per year
Pros and Cons based on 465 verified reviews

Versatile PBX solutions

Unified corporate communication

Frequent technical issues

See pros and cons details
RingEX logo
Reviews Sentiment
 
 
 
1-2(77)
3-4(494)
5(630)
Key Features
VoIP Connection4.6
Call Monitoring4.4

User insights about the call routing feature

Users report that RingEX's call routing is user-friendly and efficient, making it easy to transfer calls within the organization. They appreciate the ability to route calls to the correct employees, even when working remotely. Some reviewers note initial setup challenges and occasional issues, but overall, they find the system helpful for maintaining connectivity.

See related user reviews

“Allows us to route our calls to the right employees to match the need of the clients ”
RL

Ramon L.

Office manager

“We can easily route or reroute our call to anyone and anytime in just one click.”
MJ

Mohammad J.

Executive Recruitment

Starting price
30per user /
per month
Pros and Cons based on 1,201 verified reviews

Flexible call forwarding

Convenient faxing options

Efficient office management

Versatile device accessibility

Seamless CRM integration

Frequent call drops

Challenging account management

Slow issue resolution

Dependence on internet connection

High costs and hidden fees

See pros and cons details

Other Top Rated Telephony Software with Call Routing in 2026

DialedIn CCaaS logo

DialedIn CCaaS

Cloud-based contact center solution to streamline operations

visit website
Optimize your call centers with DialedIn's telephony features. Enjoy advanced routing, predictive dialing and seamless CRM integration.

Read more about DialedIn CCaaS

Users also considered
CloudTalk logo

CloudTalk

Cloud-based call center software for sales and support teams

visit website
CloudTalk is a top-tier telephony system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced features and seamless integrations with your existing business software. It’s the perfect phone system for mid-sized companies. Try a FREE 14-day trial.

Read more about CloudTalk

Users also considered
Ultatel Cloud Business Phone System logo

Ultatel Cloud Business Phone System

ULTATEL | Phone and Teleommunication Solutions For Business

visit website
ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

Read more about Ultatel Cloud Business Phone System

Users also considered
Dialpad logo

Dialpad

Cloud communications system for enterprise businesses

visit website
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Quo logo

Quo

The collaborative phone system trusted by 90k+ teams

visit website
Quo is the collaborative phone system trusted by teams at over 90,000 businesses.

Quo modernizes business telephony with a cloud-based phone system built for teams. Get shared numbers, intelligent call routing, recording, and AI-generated call notes, all on one simple platform.

Read more about Quo

Users also considered
CTM logo

CTM

Conversation analytics for marketing attribution

visit website
CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

Read more about CTM

Users also considered
Intulse logo

Intulse

VoIP business phone system for organizations of all sizes

visit website
Intulse is a cloud-based VoIP service designed to help organizations streamline processes for inbound and outbound communications by providing phone solutions. Key features of managed VoIP include team collaboration, call queue management, conference calling, voicemail, number porting & reporting.

Read more about Intulse

Users also considered
Phone.com logo

Phone.com

Communicate Better

visit website
Phone.com offers a virtual PBX phone system to manage phone greetings, menus, routing, extensions, voicemail, conferencing, fax, SMS, forwarding, and much more.

Read more about Phone.com

Users also considered
GoContact logo

GoContact

(0)

Contact Center as a Service (CCaaS) platform

GoContact is a native Contact Center as a Service (CCaaS) platform developed 100% in the cloud, with integrated omnichannel and artificial intelligence solutions. GoContact offers a robust set of features designed to streamline contact center operations and enhance customer service delivery.

Read more about GoContact

Users also considered
Phonebooth logo

Phonebooth

Free Your Voice

Phonebooth is one of the leading voip providers, providing phone systems and phone service for small businesses. We own our network just like a traditional phone company. This matters if you care about price, reliability and call quality.

Read more about Phonebooth

Users also considered
Talkdesk logo

Talkdesk

Cloud-based contact center & customer experience platform

Benefit from comprehensive call center software functionality from inside Zendesk, Salesforce and Desk.com with the Talkdesk CTI Widget.

Read more about Talkdesk

Users also considered
Omnicus logo

Omnicus

Make The Contact Center Your Competitive Advantage

Omnicus is a cloud-based help desk platform, which helps small to large businesses streamline contact center operations via omnichannel communication, artificial intelligence (AI), performance insights, interactive voice response (IVR), and more. The solution offers various features such as live chat, messaging, routing, key performance indicators (KPI), reporting, and API connection.

Read more about Omnicus

Users also considered
Fastcall logo

Fastcall

(0)

Salesforce CTI: Native Phone Dialer + SMS

FOR SALESFORCE TEAMS: Fastcall CTI is a native app built for and dedicated to Salesforce. Powered by Twilio, Fastcall increases productivity & improves customer service with advanced features such as Call Routing, IVR, Call Recording, Omni-Channel, SMS & MMS. High-Velocity Sales and Call Insights.

Read more about Fastcall

Users also considered
NFON SIP Trunk logo

NFON SIP Trunk

Cloud-based telephony and VoIP solution.

SIP Trunk Flexx is a flexible telephony solution that connects multiple PBX systems, including Microsoft Teams, in a unified trunk set. With advanced number routing, it streamlines call management and ensures scalable, efficient communication for businesses.

Read more about NFON SIP Trunk

Users also considered
CallRail logo

CallRail

Call Tracking & Analytics

CallRail helps 200,000+ businesses turn more leads into better customers. Our software delivers real-time insights that help our customers market with confidence.

Read more about CallRail

Users also considered
Zadarma logo

Zadarma

Business phone system for companies of all sizes

A new generation of VoIP for your business, offering virtual phone numbers, cloud PBX and much more. Save up to 90% on phone bills!

Read more about Zadarma

Users also considered
Unitel Voice logo

Unitel Voice

The Virtual Phone System for Business Builders

Unitel Voice is the business builder's phone system. It lets you run your business from anywhere using any device. Easy to set up and use. Backed by amazing customer support that understands that busy small business owners don't have time for overcomplicated tech.

Read more about Unitel Voice

Users also considered
Cloud Telephony Software logo

Cloud Telephony Software

All-in-One CRM & Telephony

Office24by7 Cloud Telephony offers advanced IVR, intelligent routing, call recording, and real-time analytics. Seamlessly integrated with CRMs and third-party tools, it enhances customer communication, boosts agent productivity, and scales effortlessly.

Read more about Cloud Telephony Software

Users also considered
Aircall logo

Aircall

AI powered customer communications platform

Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Read more about Aircall

Users also considered
SendHub logo

SendHub

Business Communication Simplified

Every SendHub account comes with a new business line in the area code of your choice. We also give you the option to port in an existing line.

Read more about SendHub

Users also considered
DialerHQ logo

DialerHQ

Private Phone Number

DialerHQ is the phone number app to help you do it. You can use this second number to call and text anytime, anywhere you want via the internet.

Read more about DialerHQ

Users also considered
DialMyCalls logo

DialMyCalls

Mass notification solution

DialMyCalls is a mass notification solution that helps educational institutes, religious organizations, and businesses broadcast text, voice, and email messages to individuals and groups. Administrators can use the text-to-speech technology to create audio messages in multiple voices and languages.

Read more about DialMyCalls

Users also considered
Voicespin logo

Voicespin

AI-based omnichannel contact center platform

VoiceSpin provides AI-based contact center solutions that integrate voice and digital communication channels into a single platform. The system features AI voice bots, chatbots, auto dialers, and speech analyzers that automate routine tasks and customer interactions. It offers omnichannel capabilities connecting email, SMS, social media, and messaging apps with CRM integrations for streamlined customer experience management.

Read more about Voicespin

Users also considered
Ytel logo

Ytel

Awarded Outbound Contact Center Software (24/7 U.S. Support)

Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

Read more about Ytel

Users also considered
BeInContact logo

BeInContact

Your 100% Cloud Omnichannel Contact Center solution

BeInContact is extremely flexible meeting needs of companies of any size and sector, increasing Customer Experience, their loyalty and speeding up sales processing as well.

Read more about BeInContact

Users also considered

Key features for Telephony software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • VoIP Connection: Reviewers emphasize its importance for clear, reliable calls over the internet, enabling communication without traditional phone lines. Users value its cost-effectiveness, flexibility, and high call quality, even in areas with poor cellular reception. 95% of reviewers rated this feature as important or highly important.
  • Call Monitoring: Reviewers highlight the ability to oversee call activities for quality assurance and training. They value real-time monitoring, coaching features like whisper and barge, and the ease of accessing recorded calls for analysis. 88% of reviewers rated this feature as important or highly important.
  • Voice Mail: Users find voice mail functionality essential for capturing messages after hours. They appreciate features like email notifications, transcriptions, and the ability to access messages on multiple devices, ensuring no information is missed. 87% of reviewers rated this feature as important or highly important.
  • Call Center Management: Reviewers emphasize the importance of managing agent performance and call activities efficiently. They value real-time analytics, customizable call handling, and the integration with CRM systems to enhance productivity and customer service. 85% of reviewers rated this feature as important or highly important.
  • Call Recording: Users find call recording crucial for training, compliance, and quality assurance. They appreciate the ability to store and review conversations, with some systems offering transcription and easy integration with other tools. 82% of reviewers rated this feature as important or highly important.