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Top Rated VoIP Software with Call Recording in 2026

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: April 2026

Call recording allows businesses to monitor call quality, train employees, ensure compliance, and resolve disputes. It enables easy access to past conversations, which aids in improving customer service and verifying information. Our reviewers in VoIP software rated this feature as important.

4 Best VoIP Software with Call Recording

RingEX - Highest rated for call recording
Nextiva
VoIP.ms
Webex Suite

See other top VoIP products with call recording

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the voip software category. They also needed to have sufficient reviews about call recording, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for call recording based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

RingEX

4.2

(1.2K)

User insights about the call recording feature

Users report that RingEX's call recording is highly valuable for training, quality assurance, and resolving misunderstandings. They highlight the ease of use, reliability, and excellent audio quality. Reviewers appreciate the ability to listen to calls post-conversation and the automatic notification to the other party. Some users mention the feature is not frequently used but find it helpful to have available. They also note that the call recording helps in monitoring and improving sales team performance.

“Our agency is able to track monitor all calls to make sure everything is running smoothly for the sake of the business to grow. Calls are monitored to ensure that all remote workers like me, are on toes with the company's policies. Call recording also helps me record my conversation with a client for future references. THIS FEATURE KEEPS THE REMOTE TEAM ON TOES!”

Debora A.

VIRTUAL ASSISTANT - STAFFER

“I liked that I could listen to phone calls after they ended so I could get pieces of information I may have missed while on the call. It also notifies the other party that you are recording as well.”

Carlnetta S.

Junior Accounts Executive

VoIP key features coverage

RingEX offers 5 out of the 5 key features for VoIP software identified by reviewers:

Online Voice Transmission4.4

Call Routing4.4

Mobile Access4.4

Voice Mail4.5

Alerts/Notifications4.3

Pros and cons based on 1,200 verified reviews

53% of users rated RingEX 5 out of 5 stars, while 6% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,200 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Flexible call forwarding

Convenient faxing options

Efficient office management

Versatile device accessibility

Seamless CRM integration

Cons:

Frequent call drops

Challenging account management

Slow issue resolution

Dependence on internet connection

High costs and hidden fees

See pros and cons details

Pricing

Starting price:$30 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Nextiva

4.6

(914)

User insights about the call recording feature

Reviewers appreciate Nextiva's call recording for its usefulness in quality assurance, training, and compliance. They find it easy to access, listen to, and export recordings. Users highlight the ability to monitor live calls and review past conversations for coaching purposes. Some mention occasional issues with the portal and the need for support to set up the feature. While many do not use it frequently, they value having it available for important calls and customer service.

“Making sure that we can ensure the quality of our calls is extremely valuable. Since our calls are recorded by Nextiva we can feel confident that this is the case. When needed we can go back and listen to calls and know if our team needs to be coached or if perhaps the client is confused about a particular detail. ”

William G.

Manager

“We use it to monitor call quality. The ability to monitor live calls and recordings when it works is great. The portal can be quirky at times and Nextiva support is required to set it up and reconfigure it if needed ever. ”

Michelle G.

Dir of Info Services

VoIP key features coverage

Nextiva offers 5 out of the 5 key features for VoIP software identified by reviewers:

Online Voice Transmission4.8

Call Routing4.8

Mobile Access4.6

Voice Mail4.8

Alerts/Notifications4.7

Pros and cons based on 914 verified reviews

80% of users rated Nextiva 5 out of 5 stars, while 5% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 914 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Cons:

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Not available|Free trial:Not available

Prices may vary depending on the number of users and features.

VoIP.ms

4.8

(697)

User insights about the call recording feature

Reviewers indicate that VoIP.ms's call recording is a useful capability for quality assurance, training, and resolving disputes. They report that recordings are easy to search and access, and can be conveniently sent via email. Users appreciate the option to record calls when needed, although some find it could be easier to use and sort. Many users mention they do not frequently use this aspect, but find it valuable to have available when necessary.

“I don't use call recording as often anymore (simply because I don't need to), but it worked very well for when I've used it. We can access the recording using the dashboard.”

Desa P.

Founder

“Call recording is reliable, and the ability to transcribe calls automatically is incredibly helpful as calls become searchable (with the audio attached).”

Dave W.

CEO

VoIP key features coverage

VoIP.ms offers 4 out of the 5 key features for VoIP software identified by reviewers:

Online Voice Transmission4.6

Call Routing4.7

Mobile Access

Voice Mail4.8

Alerts/Notifications4.6

Pros and cons based on 697 verified reviews

82% of users rated VoIP.ms 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 697 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Affordable and flexible VoIP solution

Responsive and helpful support

Flexible and feature-rich VoIP

Cons:

Frequent service interruptions

Inconsistent SMS functionality

See pros and cons details

Pricing

Starting price:$1.10 other/per month|Free version:Not available|Free trial:Not available

Prices may vary depending on the number of users and features.

Webex Suite

4.4

(7.3K)

User insights about the call recording feature

Users report that Webex Suite's call recording is a valuable resource for capturing important discussions and training sessions. They appreciate the ease of recording meetings and the ability to access recordings shortly after the meeting ends. Reviewers highlight the good sound quality and the visual and audio indications of recording. They find it useful for reviewing employee calls, providing evidence of communication, and referring back to missed meetings or training sessions.

“Not everyone can make every call but WebEx allows every meeting to be recorded and within an hour of a meeting ending, you can get a copy of the WebEx with a password to listen to the recording later. This is easy to use and easy to get access to.”

Jeremy B.

Sr. Analyst

“Call recording in webx is a valuable resource the adaptability in overall training of employees. It's over ease for the employer helps implement the call between the customer and agent in a clear and concise manner to review In call training.”

Reynaldo O.

Freelancer

VoIP key features coverage

Webex Suite offers 5 out of the 5 key features for VoIP software identified by reviewers:

Online Voice Transmission4.5

Call Routing4.5

Mobile Access4.4

Voice Mail4.6

Alerts/Notifications4.4

Pros and cons based on 7,395 verified reviews

54% of users rated Webex Suite 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 7,395 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Cons:

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Key features for VoIP software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Online Voice Transmission: Reviewers highlight the clear, high-quality voice calls over the internet, which offer flexibility and mobility, and maintain stable connections even with varying internet conditions. 93% of reviewers rated this feature as important or highly important.
Call Routing: Users appreciate the ability to route calls based on rules like time of day or agent availability, enhancing efficiency and ensuring calls reach the right destinations. 91% of reviewers rated this feature as important or highly important.
Mobile Access: Reviewers value the mobile app for enabling remote work, offering access to contacts, calls, and messages, thus ensuring connectivity outside the office. 90% of reviewers rated this feature as important or highly important.
Voice Mail: Users highlight the convenience of voicemail forwarding to email, transcription capabilities, and ease of managing missed calls, which helps in timely responses. 88% of reviewers rated this feature as important or highly important.
Alerts/Notifications: Reviewers emphasize customizable alerts for missed calls, voicemails, and important events, ensuring timely awareness and response to critical communications. 83% of reviewers rated this feature as important or highly important.

Top Rated VoIP Software with Call Recording in 2026

4 Best VoIP Software with Call Recording

How we picked the 4 top rated products

Details for the 4 best products

RingEX

Nextiva

VoIP.ms

Webex Suite

Other Top Rated VoIP Software with Call Recording in 2026

Zoom Workplace

Google Meet

GoTo Meeting

Microsoft Teams

Webex Suite

Ringover

VoIP.ms

Zoho Meeting

Nextiva

Talkdesk

RingEX

GoTo Connect

Dialpad AI Meetings

DialedIn CCaaS

Bitrix24

Weave

800.com

FreeConferenceCall.com

Twilio

Convoso

3CX

Kixie PowerCall

Dialpad

Telnyx Suite

Wildix

Key features for VoIP software