App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

VoIP Software with Contact Management (2026)

Last updated: April 2026

Get free expert advice+1 (888) 216-6745

Call now for a one-to-one consultation in under 15 mins.

Why is contact management important for VoIP software users?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Contact management centralizes and organizes customer information, enabling quick access and personalized service. It simplifies adding, modifying, and searching contacts, supports group management, and seamlessly integrates with communication tools like voice, SMS, and WhatsApp. Of the 71 reviewers who rated contact management, 69% rated this feature as important or highly important.

Key features of VoIP software based on insights from 1840 verified reviews

Online Voice Transmission: Reviewers highlight the clear voice quality, flexibility, and mobility offered by making and receiving calls over the internet. 94% of reviewers rated this feature as important or highly important.
Call Routing: Users appreciate the flexibility to direct calls based on preset rules, ensuring calls reach the right destination efficiently. 90% of reviewers rated this feature as important or highly important.
Mobile Access: Mobile access allows remote workers to stay connected, making calls and accessing features from anywhere. 89% of reviewers rated this feature as important or highly important.
Voice Mail: Voice mail is valued for its ease of access, email forwarding, and transcription features, ensuring no missed messages. 88% of reviewers rated this feature as important or highly important.
Alerts/Notifications: Users value timely alerts for missed calls, voicemails, and other events, with customizable options for different needs. 81% of reviewers rated this feature as important or highly important.
Call Recording: Call recording aids in quality assurance, training, and compliance, with easy access and clear recordings. 78% of reviewers rated this feature as important or highly important.