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IT Automation for Today’s IT World

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ConnectWise Automate Pricing

Pricing overview

Value for money rating

3.9

/5

127

Price starts from

2

Per month

Pricing options
Free plan
Subscription
Free trial

Pricing details

Contact ConnectWise Automate directly for a custom pricing quote.

What users say

Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.
Powerful but inexpensive IT service and control platform.

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Reviewers who mentioned pricing said:

AR
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Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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ConnectWise Automate

Reviewed 5 years ago

It's been positive, but I would recommend shopping around to get the best tool for your firm.

Pros

It packs a bunch of features and it's integration with ConnectWise manage is nice. The scripting is powerful.

Cons

Tool is very complex and even simple tasks can be tricky. Support for Automate is not nearly as good as with Manage. The product is expensive.

GH
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Grant H.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Really powerful tool

Reviewed 6 years ago

We chose Automate over everything else for a reason; Price and functionality simply could not be beat.

Pros

- Mostly intuitive GUI - Packed with tons of functionality; Been using the product a little over 2 years now and still learning neat tricks/tools to use - Great asset management - Great at pushing remote commands - ConnectWise University offers tons of training on their products

Cons

- Because it is so powerful, there is a lot of training that needs reviewed to become proficient in working and navigating - Been experiencing an issue where I need to re-launch the control center because otherwise the agent tree will refresh forever -

AL
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Alex L.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Best Thing Ever

Reviewed 7 years ago

We've been using Labtech to manage our 70+ computers across multiple clients for a couple years now and it's been very worth the price to have a remote management software to take care of windows updates and be alerted on hardware issues from the event logs. The integration to other software is pretty flawless as well, such as webroot AV and ScreenConnect. It's cut down management time by 80%!

Pros

I like that the management of a lot of computers

Cons

Not really much to not like about it, but sometimes the windows updates aren't always working correctly, and sometimes it reports disk space critically low when there's is 50+GBs left on the system

AR
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Verified reviewer

1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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LabTech is a great program but they want extra for every feature so it can cost a lot.

Reviewed 6 years ago
Pros

I love the reports and information it gives me about each PC. It is also much faster to install SOME programs though LabTech because it will push it to every PC.

Cons

The lack of things actually working. Many items are setup and do not work or do not work the way that Labtech says they will. The software doesn't really work on Mac's even though they say it does.

SD
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Shannon D.

Computer & Network Security, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Beware of working with Conectwise Automate

Reviewed 4 years ago

Terrible. Your RMM tool is really important and you want a company that is trying to help your business grow by having great additions for the platform and services that you can then offer your clients and perspective clients. Connectwise has wanted to exact as many dollars out of my pocket and have no intention of having a business relationship what so ever. In my 24 years in the industry I have never had a company treat me this way but they did and continue to. I have heard from 30+ other companies ceo's saying similar things that there is not partnership just a money grab.

Pros

The remote program is really good. Very simple and quick when a caller has called in.

Cons

First year was good. At the beginning of the second year they doubled the cost saying "its in the contract" I said I want to cancel or fix the price and for a year we went around in circles. "ok we will do at the same price you just need to double your agents" I don't need more agents. Then I had a new person over and over. I then send a formal letter to cancel service and they say we won't except this. I have now asked twice to move to 25 agents and again the same thing is happening.

CT
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Chris T.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great Software with a great learning curve

Reviewed 7 years ago

I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents. Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too. However the learning curve required...

Pros

Screenconnect - A real asset to the platform. Scripting Tunnel options - Can tunnel into your customer network using the agent. Powerful Automation and patch management

Cons

Complex Growing expense Out of date knowledge base / manuals.

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Robert D.

Chemicals, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Powerful but inexpensive IT service and control platform.

Reviewed 2 years ago

It's been positive. It is essential for supporting remote workes and in the times that are in it it's gotten more important. There is good functionality around software installs and we actually use it to build up our SOE when we have new machines. Ot deosnlt do anything other similar systems can;t do but it is very fit for purpose for a small IT team.

Pros

There is a lot that it can do for a quite reasonable cost. IT is more suited for small or medium businesses as I don;t think it;s quite enterprise level but for control, scripting, monitoring and the like it is very good at what it does. It is also cloud based so can be accessed on any device with a browser.

Cons

It is not very good at monitoring. I can easily find out if computers have issues by selecting them but not really being notified that there may be a probelm. Scripting works well when it works but it's difficult to figure out if it's not worked and why.

BB
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Boston B.

Information Technology and Services, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Must have for MSP

Reviewed 4 years ago

Have been using it for years, love it.. Price is a bit steep for someone just starting out, but otherwise it offers alot of function, and ease of use once everything is setup and you know how to use it.

Pros

For a small to midsized MSP, connectwise makes a few must-have's. Connectwise Automate makes it easy to monitor, and perform tasks on remote systems, as well as offers a decent out of the box ticketing system, with end user ease.

Cons

Many Many options, Which is good, but a pain to setup and have working how you want it. Should have more out of box preset configs to get up and running quicker.

GB
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Geoff B.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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I have been using this for about 5 years, since it was Labtech.

Reviewed 6 years ago

I run my company on it.

Pros

Very powerfull management software. They continue to add value to the product by incorporating new features.

Cons

I much prefer the old interface to the new one. It seems that the company is not listening to the users and trying to make the software pretty at the expense of functional. Support is so, so, and often tells me that my "problem" needs to be sent to their custom programming department at additional cost.

JG
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Jerry G.

Computer Software, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MSP Supporting 50 Client Networks

Reviewed 7 years ago

Would recommend to my friends. Very useful and catches a lot of failures before things get out of control

Pros

Seamless PSA Integration, Scripting and automation. Pricing is moderate. Can provide customers with valued reporting and upgrade recommendations based on built-in reporting capabilities.

Cons

A lot of bells and whistles that I don't use. You have to pay for it as well. Uses MYSQL in the on premises implementation.

NL
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Nathan L.

Information Technology and Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Connectwise Automate : AKA, Labtech

Reviewed 5 years ago

Extremely negative

Pros

The UI isn't the worst. The pricing isn't terrible

Cons

This software is terrible, we have it running in a DC on high end hardware, and we constantly have issues with the software crashing. Additionally, the alerts will kick off randomly, claiming a server is offline, when it's not. The software is extremely slow and rather clunky. I would highly recommend avoiding it.

RF
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Riccardo F.

501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Uninvasive Patch Mangement Software

Reviewed 6 years ago
Pros

Fairly low package size and easy to manage Requires small scripts Gathers asset data, etc and works well with Connectwise packages

Cons

Expensive Hard to uninstall (even for administrators) Sometimes not silent and causes issues with CPU usage

MG
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Mike G.

Construction, 501-1,000 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Automation at its best

Reviewed 5 years ago
Pros

The software allows for ease of use when deploying pushes to the field. Very user friendly.

Cons

The licensing cost is based on install and not easy to manage.