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Donorbox
5
520
4
86
3
18
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online fundraising platform & website donate button
Table of Contents
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Donorbox - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Donorbox overview
Based on 625 verified user reviews
What is Donorbox?
Donorbox is a nonprofit tool offering key features such as payment processing and donor management, among others.
Who uses Donorbox?
By industry, Donorbox reviewers are most commonly professionals in non-profit organization management (44%). The most frequent use case cited is nonprofit activities (51% of reviewers).
What do users say about Donorbox pricing?
Reviewers appreciate Donorbox’s generous free tier, affordable rates, and access to many features at a low cost. Some users say combined fees with third-party services add up, and some reviewers find ongoing costs reduce overall value.
What are the most popular integrations for Donorbox?
The Donorbox integrations most frequently cited by reviewers are: Stripe (a payment processing product rated 4.6 out of 5 for its integration with Donorbox) and PayPal (a payment processing product, 4.6).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Donation Management
Fundraising
Security and Access Control
High and confusing fees
Donorbox’s user interface
Donorbox review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.6
Ease of use
4.8
Customer support
4.7
Reviews sentiment
What do users say about Donorbox?
Reviewers appreciate Donorbox for its ease of use, affordable pricing, and robust donor management tools that simplify online fundraising for nonprofits. They find the platform’s customizable forms, recurring donation options, and wide range of payment methods—including PayPal, Stripe, and Apple Pay—very helpful for reaching diverse donors and managing campaigns efficiently.
Users say Donorbox’s customer support is responsive and knowledgeable, often resolving issues quickly. They note that while basic customization is easy, advanced design and reporting features can be limited without upgrades. Some mention a desire for more flexible branding, expanded payment gateways, and enhanced campaign management options.
Select to learn more
Who uses Donorbox?
Based on 625 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Donorbox's key features
GetApp's analysis of 44 verified user reviews collected between July 2021 and February 2024 identifies Donorbox's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Donorbox's versatile payment processing capabilities. They highlight the compatibility with multiple payment methods, including PayPal, Stripe, Apple Pay, and Google Pay, which they find convenient for both recurring and one-time donations. Users report the process is quick and easy, with donations processed in just a few clicks. They also value the seamless integration and real-time processing. However, some reviewers feel the fees are high for smaller nonprofits, and a few mention occasional slow processing times. Of the 19 Donorbox users who gave detailed accounts of their use of Payment Processing, 84% rated this feature as important or highly important.
Professor S.
Executive Director
Robert C.
City Government Campaign
Augustine B.
CEO
Julie M.
President
Reviewers indicate Donorbox's donor management capabilities are highly valuable. They appreciate the ability to track donations, donor information, and giving habits in one centralized location. Users find it easy to manage donor data, respond to inquiries, and follow up with donors. They highlight the system's integration with other platforms and the clarity of the information provided. Some reviewers mention the lack of automatic year-end reports and occasional confusion with donor notices, but overall, they find it simple and helpful for fundraising efforts. Of the 17 Donorbox users who gave detailed accounts of their use of Donor Management, 76% rated this feature as important or highly important.
All Donorbox features
Features rating:
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Donorbox pricing
Pricing plans
Pricing details:
User opinions about Donorbox price and value
Value for money rating:
To see what individual users think of Donorbox's price and value, check out the review snippets below.
Benett S.
Owner
Skylar M.
Member
Donorbox integrations (19)
Integrations rated by users
We looked at 625 user reviews to identify which products are mentioned as Donorbox integrations and how users feel about them.
Integration rating: 4.7 (76)
“seamless payment processing”
Jenny S.
Head of Events
Integration rating: 4.6 (56)
“Ticket payments and donations”
Anjona R.
Chief Executive
Integration rating: 4.8 (19)
“Sprite can work inside of Wordpress as much as you wish.”
“For contact forms and new lead generation. Also it helps in setting up great UI for contact pages.”
Andy P.
Director
Integration rating: 4.8 (13)
“Very easy integration”
Jon S.
Founder
Integration rating: 4.9 (13)
Integration rating: 4.6 (9)
Donorbox customer support
What do users say about Donorbox customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Donorbox customer support.
Widely noted by reviewers, Donorbox customer support responds quickly, often within minutes or the same day via email or chat.
A large number of users highlight the support team's effectiveness in resolving issues and providing detailed, helpful answers.
Frequently reported by users, support staff are friendly, knowledgeable, and maintain a human, solution-oriented approach.
A fair number of users appreciate that support is accessible even outside standard hours and is helpful for both new and experienced users.
Support options
Training options
To see what individual users say about Donorbox's customer support, check out the review snippets below.
“Was relatively straightforward to set up and when I got stuck the support people were speedy in response and very helpful...they didn't give up on me and made sure I had solved my issue before they closed the ticket.”
Simone M.
CVO
“I found the product very easy to implement. When I got stuck, I contacted customer service and received a very detailed response which was exactly what I needed. ”
Kent L.
Board Chair
Donorbox FAQs
Donorbox has the following typical customers:
Small Business, Freelancers, Large Enterprises, Mid-size Business
These products have better value for money
Q. What is Donorbox used for?
Donorbox is an embeddable, localized donation form / plugin for websites, designed to encourage recurring donations with fast, multi-step checkout. Organizations can seamlessly embed a custom form to their website or use a popup widget. The form builder allows users to collect custom questions from donors, ask donors where to designate their donation, and dedicate their donation in honor of someone. With Donorbox, organizations can accept monthly recurring donations. Pre-filled custom amounts with descriptions let donors feel great by knowing what they're contributing to. Donors also have full control over their monthly recurring donations. Forms are localized in Spanish, French, German, Italian, Portuguese, Danish, and Swedish, and are optimized for desktop, mobile phones, and tablets. Donorbox makes it possible to accept payments via credit cards, ACH bank transfers as well as PayPal and Stripe, and offers customizable receipt texts. The platform is compatible with all CMS systems including WordPress, Weebly, and Squarespace, and integrates with Salesforce, MailChimp, and more.
Q. What level of support does Donorbox offer?
Donorbox offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep)
