App comparison
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Freshservice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A complete IT service management (ITSM) tool for business
Last updated: March 2026
Freshservice Alternatives & Competitors (2026)
Top 6 free alternatives
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
0.2
Value for money
Starting price
0.1
Functionality
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Top Features
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
Jira
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Project management and work tracking software
0.1
Value for money
Starting price
0.1
Functionality
Capacity Management
5/5
Campaign Tracking
5/5
Team Collaboration
5/5
Top Features
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
0.1
Value for money
Starting price
0.2
Functionality
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Top Features
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
JIRA Service Management
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service platform for unified support
0.1
Value for money
Starting price
0.2
Functionality
Remote Monitoring & Management
5/5
Knowledge Management
5/5
Issue Management
5/5
Top Features
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
SysAid
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled ITSM platform for businesses of all sizes
0.1
Value for money
No pricing info
Starting price
0.2
Functionality
Service Reporting
5/5
Multi-Channel Communication
5/5
Supplier Management
5/5
Top Features
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
NinjaOne
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Unified endpoint management & IT automation platform
0.2
Value for money
No pricing info
Starting price
0.2
Functionality
Device Management
5/5
Patch Prioritization
5/5
Activity Tracking
5/5
Top Features
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
Autotask PSA
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Business Management Software Platform
0.4
Value for money
No pricing info
Starting price
Functionality
Timesheet Management
5/5
Single Sign On
5/5
Reporting & Statistics
5/5
Top Features
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
Kaseya VSA
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT systems management software for internal IT and MSPs
0.7
Value for money
No pricing info
Starting price
0.1
Functionality
Help Desk Management
5/5
Activity Tracking
5/5
Workflow Management
5/5
Top Features
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
Value for money
Starting price
Functionality
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Top Features
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
Atera
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud and mobile-based IT management platform with AI
0.2
Value for money
Starting price
Functionality
Problem Management
5/5
Configuration Management
5/5
Uptime Reporting
5/5
Top Features
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
ManageEngine Endpoint Central
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Desktop, mobile device & patch management software
0.1
Value for money
Starting price
0.3
Functionality
Whitelisting/Blacklisting
5/5
Portable License
5/5
SSL Security
5/5
Top Features
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
ManageEngine OpManager Plus
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Achieve holistic IT infrastructure monitoring with OpManager
0.2
Value for money
Starting price
0.3
Functionality
IT Asset Management
5/5
Data Import/Export
5/5
Uptime Reporting
5/5
Top Features
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
SkuVault Core
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Warehouse inventory system for retailers
0.4
Value for money
No pricing info
Starting price
0.1
Functionality
3PL Management
5/5
Warehouse Management
5/5
Real-Time Data
5/5
Top Features
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
OpenGov Permitting & Licensing
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Build an experience applicants and staff love.
0.6
Value for money
No pricing info
Starting price
0.7
Functionality
Reporting/Analytics
5/5
Permit Issuance
5/5
License Inventory
5/5
Top Features
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
Acronis Cyber Backup
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
#1 Hybrid Cloud Backup-as-a-Service Solution for Providers
0.2
Value for money
No pricing info
Starting price
0.2
Functionality
Alerts/Notifications
5/5
Backup Scheduling
4.6/5
Data Replication
4.6/5
Top Features
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Service Desk & Asset Management Software
0.1
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Top Features
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customizable IT service management solution
Value for money
Starting price
0.1
Functionality
Alerts/Escalation
5/5
Time & Expense Tracking
5/5
Resource Management
5/5
Top Features
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Help desk and asset management
0.5
Value for money
Starting price
0.4
Functionality
Prioritization
5/5
Automated Routing
5/5
Self Service Portal
4/5
Top Features
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Helpdesk ticketing system software
0.1
Value for money
Starting price
Functionality
Alerts/Escalation
5/5
Knowledge Base Management
5/5
Workflow Management
5/5
Top Features
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Howspace, because how you engage your people matters.
0.1
Value for money
Starting price
0.5
Functionality
Project Management
5/5
Drag & Drop
5/5
Customizable Branding
5/5
Top Features
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
Popular comparisons with Freshservice
