ConnectWise Automate Pricing, Features, Reviews & Comparison of Alternatives

ConnectWise Automate

IT Automation for Today’s IT World

4.21/5 (62 reviews)

ConnectWise Automate overview

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Gain better visibility, remove delivery roadblocks, and increase service without increasing costs through a solution that helps you master discovery, management, patching, monitoring, and automation. Eliminate blind spots in your supported environments, automate any IT support task, and support more endpoints without adding headaches or head count.


Pricing options
Free trial
Value for money
View Pricing Plans


Business size



United States, Australia, Canada, Europe, Germany, United Kingdom

Supported languages

ConnectWise Automate screenshotConnectWise Automate screenshotConnectWise Automate screenshotConnectWise Automate screenshotConnectWise Automate screenshotConnectWise Automate screenshot: Manage approvals, updates & rebootsConnectWise Automate screenshot: Gain visibility into Common Vulnerability Scoring System (CVSS)ConnectWise Automate screenshot: Fully support devices from Windows XP & beyond

ConnectWise Automate reviews

Value for money
Ease of use
Customer support
Mike Herrington

Automate - IT automation software for IT Service Providers

Used daily for 2+ years
Reviewed 2018-07-24
Review Source: Software Advice

I work for an MSP, and we have the luxury of having a full time guy that is our Automate administrator. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point. The sky is the limit on what you can do, but you will need to invest the time and energy into doing it.We love Automate. We use it to manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.

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Chris T

Great Software with a great learning curve

Used daily for 2+ years
Reviewed 2017-01-20
Review Source: Capterra

I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents. Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too. However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good. Looking elsewhere simply because of two price rises in 2016 with more likely in 2017. Screenconnect - A real asset to the platform. Scripting Tunnel options - Can tunnel into your customer network using the agent. Powerful Automation and patch management

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Jamenn Van Grinsven

Connectwise Automate, formerly Labtech, works well for the most part.

Used daily for 2+ years
Reviewed 2018-03-21
Review Source: Capterra

Before Automate/Labtech 12 the best thing about this software was being able to see, at a glance, all the information you needed about a particular managed computer. They are moving back in this direction it appears. The scripting and monitoring systems are robust and allow you to do pretty much anything you can think of.

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Jeffrey Babb

Fantastic system for remote management, scripting and much more

Used daily for 1-2 years
Reviewed 2018-11-30
Review Source: Capterra

Used Kaseya before switching and love the overall layout, features and in-depth information you can retrieve very easily. Wish I could set a few things with some customization, which might be possible by working with connectwise engineers but that would be above my paygrade. Set up monitoring alerts, script automated processes, control end user and servers remotely with a couple clicks. Ad-hoc sessions allow admin access remotely, even if the user does not have rights. Fantastic experience overall and only have minor pieces I wish I could see

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The best tool I've used in desktop support.

Used daily for 2+ years
Reviewed 2018-07-12
Review Source: Capterra

With this software we are able to not only sort users by client, but also location. The network scans and ability to distribute software is killer. When working I am able to easily assist multiple people because of the features of this product. I can remotely connect to a computer, run command line scripts, create custom scripts, and check general health. That's all in the console view. If you want to setup the alerts to prompt you for specific actions, it's all there.The amount of features that you have at your fingertips to remotely assist users is phenomenal. I can't count how many times this software has made life so much easier.

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ConnectWise Automate pricing

Pricing options
Free trial
View Pricing Plans

Contact ConnectWise directly for a custom pricing quote

ConnectWise Automate features

Access Control
Drag & Drop Interface
Real Time Data
Real Time Monitoring
Real Time Reporting
Reporting & Statistics

Activity Dashboard (112 other apps)
Activity Tracking (63 other apps)
Application Integration (67 other apps)
Automatic Notifications (99 other apps)
Collaboration Tools (59 other apps)
Data Import/Export (79 other apps)
Projections (62 other apps)
SSL Security (69 other apps)
Third Party Integration (110 other apps)
User Activity Monitoring (54 other apps)
Workflow Management (71 other apps)

Additional information for ConnectWise Automate

Key features of ConnectWise Automate

  • Hardware provisioning
  • Mobile Device Management (MDM)
  • Mac and Linux Agents
  • Network monitoring
  • Systems monitoring
  • Technician web control center
  • Scripting engine
  • Mobile access
  • Managed services accounting
  • Solution center
  • Monitoring
  • Remote monitoring
  • Remote control
  • IT asset management
  • Software deployment
  • Virtualization monitoring & management
  • PSA integration
  • Active Directory integration
  • Patch management
  • Multivendor antivirus management dashboard
  • Multivendor backup management dashboard
  • Help desk ticketing
View All Features


Designed with cutting-edge agent technology, the ConnectWise Automate remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With Automate, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, Automate can do it!