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ConnectWise Automate
4.1
(126)

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IT Automation for Today’s IT World

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(27)

ConnectWise Automate Pricing, Features, Reviews and Alternatives

ConnectWise Automate product overview

What is ConnectWise Automate?

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Gain better visibility, remove delivery roadblocks, and increase service without increasing costs through a solution that helps you master discovery, management, patching, monitoring, and automation. Eliminate blind spots in your supported environments, automate any IT support task, and support more endpoints without adding headaches or head count.

Key benefits of using ConnectWise Automate

Designed with cutting-edge agent technology, the ConnectWise Automate remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With Automate, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, Automate can do it!

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
24/7 (Live rep)
Knowledge Base
Chat

Training options

Webinars
In Person
Live Online
Videos
Documentation

ConnectWise Automate pricing information

Value for money

3.9

/5

126

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ConnectWise Automate features

Functionality

4.3

/5

126

Total features

110

15 categories

Most valued features by users

API
Reporting/Analytics
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Reporting & Statistics
Monitoring
Real Time Monitoring

Functionality contenders

ConnectWise Automate users reviews

Overall Rating

4.1

/5

126

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.9/10
Rating distribution

5

4

3

2

1

62

36

18

3

7

Pros
Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.
Cons
Stay away from this product. You will always need technical support, but the support is very very poor.
In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine.
I then send a formal letter to cancel service and they say we won't except this. I have now asked twice to move to 25 agents and again the same thing is happening.

Overall rating contenders

ConnectWise Automate FAQs

Q. What type of pricing plans does ConnectWise Automate offer?

ConnectWise Automate has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of ConnectWise Automate?

ConnectWise Automate has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does ConnectWise Automate support?

ConnectWise Automate supports the following languages:
English


Q. Does ConnectWise Automate offer an API?

Yes, ConnectWise Automate has an API available for use.


Q. What other apps does ConnectWise Automate integrate with?

ConnectWise Automate integrates with the following applications:
Acronis Cyber Backup, ConnectWise ScreenConnect, Auvik, ConnectWise PSA, Webroot Business Endpoint Protection


Q. What level of support does ConnectWise Automate offer?

ConnectWise Automate offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Knowledge Base, Chat

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