App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
Learn why GetApp is free
ConnectWise Automate Pricing, Features, Reviews and Alternatives
ConnectWise Automate FAQs
Q. Who are the typical users of ConnectWise Automate?
Q. What languages does ConnectWise Automate support?
Q. What other apps does ConnectWise Automate integrate with?
ConnectWise Automate product overview
What is ConnectWise Automate?
Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Gain better visibility, remove delivery roadblocks, and increase service without increasing costs through a solution that helps you master discovery, management, patching, monitoring, and automation. Eliminate blind spots in your supported environments, automate any IT support task, and support more endpoints without adding headaches or head count.
Key benefits of using ConnectWise Automate
Typical customers
Platforms supported
Support options
Training options
Not sure about ConnectWise Automate? Compare it with a popular alternative
Starting from
No pricing info
Starting from
99
/user
Per month
ConnectWise Automate pricing information
Value for money
3.8
/5
122
Starting from
No pricing info
Pricing options
Value for money contenders
ConnectWise Automate features
Functionality
4.3
/5
122
Total features
112
16 categories
Most valued features by users
Functionality contenders
ConnectWise Automate users reviews
Overall Rating
4.1
/5
122
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.9/10
60
35
17
3
7
Overall rating contenders
Victor A.
Construction, 51-200 employees
Used daily for 1-2 years
Review source
Share this review:
ConnectWise Automate solutions is a remarkable ITSM Solution that has a strong and accurate agent that will make a complete inventory of all the IT assets of your organization. Strong scripts capabilities to automate tasks of maintenance and preventive support. Provides simple, fast, and powerful remote access capabilities.
For Junior IT Admins has a higher complexity to achieve proficiency to manage the tool. New versions are kind of unintuitive and sometimes difficult to figure out.
Jamenn V.
Used daily for 2+ years
Review source
Share this review:
Before Automate/Labtech 12 the best thing about this software was being able to see, at a glance, all the information you needed about a particular managed computer. They are moving back in this direction it appears. The scripting and monitoring systems are robust and allow you to do pretty much anything you can think of.
The GUI update that came with version 12 is not good. It uses a bunch of giant squares to present information and you have to drill into each one to find the specific info you are looking for rather than the at-a-glance experience I had before. Support leaves something to be desired. Just starting to chat with someone there can take 45+ minutes, then the person you are chatting with does not have the knowledge to fix the problem so you have to open a ticket anyway. Lots of time wasted there. Furthermore sometimes the inexperienced technician will offer suggestions to resolve the problem that have nothing to do with the problem which underlines the fact that they do not understand the problem.
Pat M.
Information Technology and Services, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
My complaints aside, Automate has been a good investment for us. Although I must point out that support, while never the best, seems to have gotten worse over the past two years. This is a significant disappointment. Calling in a ticket seems to have vanished. Chat support rarely is able to resolve an issue on the first attempt. Indeed, it's pretty much a given that opening a case in chat will usually end up with the case being escalated.
The inclusion of ConnectWise Control is the single greatest part of using ConnectWise Automate. It is amazing. The scripting features are very good. The ability to create custom processes is exceptional.
The ability to monitor and manage network devices is not good at all. Automate struggles to manage devices across subnets that other platforms seem to be able to do with ease. So bad that we had to bring in Auvik to do this task. It was money we would have rather just spent with ConnectWise. Reporting is also a disappointment. The included reports are very simple and not geared toward a C level. They are also not easy to build or manipulate.
Chris T.
Information Technology and Services, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents. Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too. However the learning curve required...
Screenconnect - A real asset to the platform. Scripting Tunnel options - Can tunnel into your customer network using the agent. Powerful Automation and patch management
Complex Growing expense Out of date knowledge base / manuals.
Verified reviewer
Computer & Network Security, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
Labtech, as it was previously known, is currently operating in our offices and infrastructures, operating correctly and providing an optimal service, over time we have applied favorable configurations such as the reproduction of events associated with ConnectWise Manage. Its monitoring offers us remarkable performance by tracking any device that is in the network, from the installed applications to the events presented by an error in the system. Its powerful command system manages to facilitate the deployment of any patch you wish to perform.
It has a large interface composed of various options that enhance its use, it works well enough to carry a monitoring on your devices, you will have detailed information of each action that this takes, you can even display any action by means of commands.
CW Automate is a fairly complete software, but with a support team that leaves a lot to be desired for certain problems, the resolution of problems is not very complete.
Common ConnectWise Automate comparisons
© 2010-2023 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.