ConnectWise Automate Pricing, Features, Reviews & Comparison of Alternatives

ConnectWise Automate

IT Automation for Today’s IT World

4.18/5 (99 reviews)

ConnectWise Automate overview

What is ConnectWise Automate?

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Gain better visibility, remove delivery roadblocks, and increase service without increasing costs through a solution that helps you master discovery, management, patching, monitoring, and automation. Eliminate blind spots in your supported environments, automate any IT support task, and support more endpoints without adding headaches or head count.
www.connectwise.com

Pricing

Pricing options
Free
Subscription
Free trial
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Germany

Supported languages

English
ConnectWise Automate screenshotConnectWise Automate 12ConnectWise Automate screenshotConnectWise Automate screenshotConnectWise Automate screenshotConnectWise Automate screenshot

ConnectWise Automate user reviews

Value for money
Features
Ease of use
Customer support
  3.8
  4.3
  3.5
  3.8
James Bowers

By far the best RMM in the network of RMM

Used daily for 1-2 years
Reviewed 2020-05-05
Review Source: Capterra

Overall, we have been happy with connectwise automate. After coming from Teamviewer, Connectwise is a very robust system that can do way more than we even have the knowledge or time to make happen. Very happy with the software itself.

Pros
The best part about Connectwise Automate is the amount of power that it has. We are able to deploy auto run scrips on our very critical infrastructure. The systems are always monitored for down time and automate sends out an alert any time there is an issue. The control console is easy to use and even non-technical users are able to remote into our customer's systems to see what they need. Scripting is robust to say the least.

Cons
Ticketing is a challenge in this platform. It is included, but isn't a very customer friendly interface to work in. Tech support is a challenge to contact and they don't consider much an emergency for support purposes. Being cloud managed, we find that it is slow for time to time and requires a bit more patients than we would prefer. The management console is not Mac OS supported, so using this in an Apple environment can be challenging. You are limited to the web version and it's functions are limited.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Daren Anderson, MSIS

Connectwise Automate

Used daily for 6-12 months
Reviewed 2019-12-11
Review Source: Capterra

We are using Connectwise Automate for taking care of customers on a managed service contract.

Pros
There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.

Cons
Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Benjamin Bamberg

Should be call "Connectwise Autodraft"

Used daily for 1-2 years
Reviewed 2020-04-01
Review Source: Software Advice

The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.

Pros
The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.

Cons
It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Sam Houk

Connectwise Automate

Used daily for 2+ years
Reviewed 2020-03-25
Review Source: Software Advice

Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool!

Pros
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.

Cons
The only issue we have with this software is the customer support and occasional instability of the software.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Christopher James

Manage multiple environments with ease

Used daily for 2+ years
Reviewed 2019-01-25
Review Source: Capterra

Companies I have been working for have been leveraging this application for machine management for years.

Pros
This software provides multiple connectivity options. It can show a lot of information (see least favorite list below) Great organization! Easy integration with Connectwise Control and Manage Lots of option for Scripting and API connectivity to outside applications

Cons
The interface was changed to a much less intuitive environment about a year ago. I use it and have started to get used to it somewhat, but it still is not what I would call good. There's problems if you don't run the Control Center as an Admin, but it doesn't want to run as admin by default The uninstaller for the client can sometimes not uninstall.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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ConnectWise Automate pricing

Pricing options
Free
Subscription
Free trial
View Pricing Plans

Contact ConnectWise Automate directly for a custom pricing quote.

ConnectWise Automate features

API
Access Control
Activity Dashboard
Alerts / Escalation
Auditing
Automatic Notifications
Compliance Management
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Role-Based Permissions
Search Functionality

Activity Tracking (127 other apps)
Collaboration Tools (114 other apps)
Data Import/Export (183 other apps)
Data Visualization (144 other apps)
Third Party Integration (260 other apps)
Workflow Management (144 other apps)

Videos and tutorials

Additional information for ConnectWise Automate

Key features of ConnectWise Automate

  • Inventory Management
  • Active Directory integration
  • Activity Dashboard
  • Automatic Notifications
  • Categorization
  • Client Management
  • Client Portal
  • Compliance Management
  • Configuration Management
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Desktop Virtualization
  • Disaster Recovery
  • Email Notifications
  • Event Logs
  • Event Triggered Actions
  • Event Triggered Email
  • Hardware provisioning
  • Help desk ticketing
  • IT asset management
  • Location Tracking
  • Mac and Linux Agents
  • Maintenance Scheduling
  • Managed services accounting
  • Monitoring
  • Multivendor antivirus management dashboard
  • Multivendor backup management dashboard
  • Network monitoring
  • PSA integration
  • Password Management
  • Patch management
  • Permission Management
  • Policy Management
  • Predictive Analytics
  • Remote control
  • Remote monitoring
  • Role-Based Permissions
  • SSL Security
  • Scripting engine
  • Software deployment
  • Solution center
  • Status Tracking
  • Summary Reports
  • Systems monitoring
  • Task Scheduling
  • Technician web control center
  • Usage Tracking
  • Virtualization monitoring & management
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Benefits

Designed with cutting-edge agent technology, the ConnectWise Automate remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With Automate, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, Automate can do it!