ConnectWise Automate Pricing, Features, Reviews & Comparison of Alternatives

ConnectWise Automate

IT Automation for Today’s IT World

4.2/5 (88 reviews)

ConnectWise Automate overview

What is ConnectWise Automate?

Boost the effectiveness of your IT teams and simplify every aspect of your business with flexible remote monitoring and management from ConnectWise Automate. Gain better visibility, remove delivery roadblocks, and increase service without increasing costs through a solution that helps you master discovery, management, patching, monitoring, and automation. Eliminate blind spots in your supported environments, automate any IT support task, and support more endpoints without adding headaches or head count.
www.connectwise.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, Germany, United Kingdom

Supported languages

English
ConnectWise Automate screenshot: Computer PatchingConnectWise Automate screenshot: New Add PodConnectWise Automate screenshot: Now DashboardConnectWise Automate screenshot: Now Patching FlyoutConnectWise Automate screenshot: Patching DashboardConnectWise Automate screenshot: Browse ComputersConnectWise Automate screenshot: Computer Management Screen

ConnectWise Automate reviews

Value for money
Features
Ease of use
Customer support
  3.9
  4.4
  3.5
  3.8
Jared Miller

RMM to the stars

Used daily for 2+ years
Reviewed 2019-10-29
Review Source: Capterra

We used this tool when it was LabTech - and even in those days there was no comparing this to any other RMM platform. For years it had the edge in so many ways. To those willing to learn it this tool was capable of being the entirety of your platform for doing business!

Pros
The feature set has been astounding from day one. With the big rebrand and integration with ConnectWise Manage the duo are now all that much better, complementing each others previous, non-focused features.

Cons
Truly forward progress was the main issue. During the time we actively used LabTech/Automate was during the transition years of the name and aesthetic. Things are definitely driving into the right, unified direction for all of their tools and that is exciting to see! Learning the tool, like most ConnectWise products, can be daunting but there are lots of resources to pull from and well worth the investment. Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile. They certainly had the most initially so it wasn't a drastic fall-behind, but new tools were taking the slow moving to catch up and the market is certainly competitive again.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Daren Anderson, MSIS

Connectwise Automate

Used daily for 6-12 months
Reviewed 2019-12-11
Review Source: Capterra

We are using Connectwise Automate for taking care of customers on a managed service contract.

Pros
There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.

Cons
Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Christopher James

Manage multiple environments with ease

Used daily for 2+ years
Reviewed 2019-01-25
Review Source: Capterra

Companies I have been working for have been leveraging this application for machine management for years.

Pros
This software provides multiple connectivity options. It can show a lot of information (see least favorite list below) Great organization! Easy integration with Connectwise Control and Manage Lots of option for Scripting and API connectivity to outside applications

Cons
The interface was changed to a much less intuitive environment about a year ago. I use it and have started to get used to it somewhat, but it still is not what I would call good. There's problems if you don't run the Control Center as an Admin, but it doesn't want to run as admin by default The uninstaller for the client can sometimes not uninstall.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Bryan Fulkersin

I utilize this software daily to perform my job duties, managing all aspects of over 6,000 endpoints

Used daily for 2+ years
Reviewed 2018-05-29
Review Source: Capterra

Pros
Clients and Locations are organized in an easy-to-view tree, which allows easy access to a customer's inventory. Several dataviews are available from a Client or Location to quickly gather information of an environment. For example, a list of 'scheduled tasks' configured on every system can be gathered from all systems to determine why a particular event occurs every Saturday at 4am. Remote Control of a system can be envoked with standard tools such as VNC or RDP, as well as ConnectWise Control (formerly Screen Connect). Reports of client environments are just a click away, whether a question regarding system health is of issue, or if all systems have the latest patches and Anti-Virus updated.

Cons
Software runs on a MySQL backend, but only on Windows. Keeping MySQL tuned properly for environment size can be chore, whereas DB Engines such as MSSQL are a bit more automated and forgiving. As you bring more agents into the system, it's a good idea to run performance metrics on the MySQL server to see if any adjustments are necessary to maintain best performance of the system. Telephone Support for the MySQL backend tends to yield different answers from each representative you talk to, and in my experience it was best to use general MySQL tuning documents that are available from Oracle.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ahmed Alkahlout

The BEST tool for an IT Army of One

Used daily for 6-12 months
Reviewed 2019-04-26
Review Source: GetApp

Its a love/hate relationship, but mostly love. I fought to have this at my company and I can not do my job without it.

Pros
You can access it anywhere. If I am on vacation in Mexico and the office back in the states needs support, I just open up chrome and go to my custom made website that CW gave me and I am in. I can see everything about a persons computer by just scrolling side to side or double clicking. Their customer service is also 24/7 AND they assign you technicians to help with implementation along with connectwise university to ensure you are ready to use their product to the fullest extent!

Cons
Its sort of difficult to learn. They have the university that helps with that, but some of their classes are outdated and some just sprint through the lesson in the hopes that you might have caught a thing or two that they just taught you. Also, their scripting language is their own(proprietary) and you have to learn it. So if you already know Java, C++, Python, etc, it doesn't matter.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ConnectWise Automate pricing

Pricing options
Free
Free trial
Subscription
View Pricing Plans

Contact ConnectWise Automate directly for a custom pricing quote.

ConnectWise Automate features

API
Access Control
Activity Dashboard
Alerts / Escalation
Auditing
Automatic Notifications
Compliance Management
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
SSL Security

Activity Tracking (87 other apps)
Application Integration (73 other apps)
Collaboration Tools (79 other apps)
Data Import/Export (110 other apps)
Data Visualization (73 other apps)
Third Party Integration (149 other apps)
Workflow Management (99 other apps)

Additional information for ConnectWise Automate

Key features of ConnectWise Automate

  • Inventory Management
  • Active Directory integration
  • Activity Dashboard
  • Automatic Notifications
  • Categorization
  • Client Management
  • Client Portal
  • Compliance Management
  • Configuration Management
  • Customer History
  • Customizable Branding
  • Customizable Reporting
  • Desktop Virtualization
  • Disaster Recovery
  • Email Notifications
  • Event Logs
  • Event Triggered Actions
  • Event Triggered Email
  • Hardware provisioning
  • Help desk ticketing
  • IT asset management
  • Location Tracking
  • Mac and Linux Agents
  • Maintenance Scheduling
  • Managed services accounting
  • Monitoring
  • Multivendor antivirus management dashboard
  • Multivendor backup management dashboard
  • Network monitoring
  • PSA integration
  • Password Management
  • Patch management
  • Permission Management
  • Policy Management
  • Predictive Analytics
  • Remote control
  • Remote monitoring
  • Role-Based Permissions
  • SSL Security
  • Scripting engine
  • Software deployment
  • Solution center
  • Status Tracking
  • Summary Reports
  • Systems monitoring
  • Task Scheduling
  • Technician web control center
  • Usage Tracking
  • Virtualization monitoring & management
View All Features

Benefits

Designed with cutting-edge agent technology, the ConnectWise Automate remote monitoring and management (RMM) platform will greatly increase your operational efficiency and considerably improve resource utilization. With Automate, you can eliminate time-intensive, repetitive maintenance tasks, assign your technical resources to higher priority jobs and invest time in nurturing your clients and growing your business. In other words, you can do more with less as you leverage the power of automation. If you can think of a task that needs automation, Automate can do it!