The customer support is the best I have ever seen. Free training in the application and ability to meet with LM technical trainers to help with any questions.
Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have.
The layout is brilliant and the ability to customize widgets/dashboards to how you want them for yourself and each customer is easy to use.
We no longer spend time installing a bloated monitoring application on a server (physical or otherwise) or fighting to upgrade any part of the application's components.
I don't like the lack of logs, I know LM has a log filing system but it's not enabled by default and it is very hard to find.
Ironically, there are very little information that it provides where it is actually needed. So the reporting features are limited.