Spiceworks Pricing, Features, Reviews & Comparison of Alternatives

Spiceworks

Server monitoring software

4.36/5 (476 reviews)

Spiceworks overview

What is Spiceworks?

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!
www.spiceworks.com

Pricing

Pricing options
Free
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 3 other markets, India, Japan, Germany

Supported languages

English, German
Spiceworks screenshotSpiceworks App Overview

Spiceworks reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.2
  4.3
  4.2
Jesica Burch

Spiceworks will answer all your questions

Used daily for 1-2 years
Reviewed 2019-03-07
Review Source: Capterra

Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution.

Pros
There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback.

Cons
The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together. Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income. I wish it could be easier to work with tickets and especially the deleting function.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

john kenny

SpiceWorks Cloud IT helpdesk for free!

Used daily for 2+ years
Reviewed 2019-10-21
Review Source: Capterra

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Pros
Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Cons
The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Ben Moreland

Great product for a small team

Used daily for 2+ years
Reviewed 2020-08-31
Review Source: Capterra

Been used within the IT department for years and hard to justify paying for an alternate when this meets needs. But if you are looking for a solutions for a larger team or multi department this may not be ideal.

Pros
For a free product this is quite good for a small team that doesn't need bells and whistles within their service desk software. Easy to setup and use.

Cons
Functionality is lacking compared to other software's in the market, however as it's free this is understandable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

Minimize review

Josh Brown

Awesome IT Help Desk software, horrible inventory system.

Used daily for 2+ years
Reviewed 2017-11-10
Review Source: Capterra

Pros
Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Cons
The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys. We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets. We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Jon Jepson

Spiceworks is Great!

Used daily for 1-2 years
Reviewed 2020-08-25
Review Source: Capterra

We got this so we could have a ticketing system for our ISMS

Pros
I love the ticketing system! They are always improving it. There is a free and a paid version which both work very well. The free version obviously does not have as many options, but it does work very well

Cons
It is not very customizable. When you add fields you cannot build a report on them (at least I can not figure it out)

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

Minimize review

Spiceworks features

Monitoring

API (402 other apps)
Access Control (160 other apps)
Activity Dashboard (220 other apps)
Activity Tracking (114 other apps)
Alerts / Escalation (113 other apps)
Auditing (115 other apps)
Automatic Notifications (161 other apps)
Collaboration Tools (110 other apps)
Compliance Management (119 other apps)
Data Import/Export (149 other apps)
Data Visualization (110 other apps)
Drag & Drop Interface (116 other apps)
Real Time Data (106 other apps)
Real Time Monitoring (139 other apps)
Reporting & Statistics (171 other apps)
Role-Based Permissions (101 other apps)
Search Functionality (101 other apps)
Third Party Integration (220 other apps)
Workflow Management (135 other apps)

Videos and tutorials

Additional information for Spiceworks

Key features of Spiceworks

  • Create & view alerts for Windows events
  • Monitor the health of your MS Exchange server
  • Access Bandwidth Monitoring
  • Track disk space, software installs, anti-virus subscription
  • Create Custom Monitors
  • Monitor & Manage Email
  • Real-Time Windows Performance Monitoring
  • Monitor S.M.A.R.T. Status of Windows Hard Drives
View All Features