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Spiceworks

4.4
(527)

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Server and website monitoring software

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(13)

Spiceworks Pricing, Features, Reviews and Alternatives

Spiceworks product overview

What is Spiceworks?

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
FAQs/Forum

Training options

Live Online
Documentation
Webinars
In Person

Spiceworks FAQs

Q. What type of pricing plans does Spiceworks offer?

Spiceworks has the following pricing plans:
Pricing model: One Time License, Free
Free Trial: Available

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Q. Who are the typical users of Spiceworks?

Spiceworks has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does Spiceworks support?

Spiceworks supports the following languages:
English, German

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Q. Does Spiceworks support mobile devices?

Spiceworks supports the following devices:
Android, iPad, iPhone

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Q. Does Spiceworks offer an API?

No, Spiceworks does not have an API available.

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Q. What level of support does Spiceworks offer?

Spiceworks offers the following support options:
Knowledge Base, Chat, FAQs/Forum

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Spiceworks pricing information

Value for money

4.6

/5

527

Starting from

Free

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Spiceworks features

Functionality

4.2

/5

527

Total features

51

13 categories

Most valued features by users

Access Controls/Permissions
Reporting/Analytics
Monitoring
Dashboard
Compliance Management
Activity Monitoring
Alerts / Escalation
Asset Tracking

Functionality contenders

Spiceworks users reviews

Overall Rating

4.4

/5

527

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.51/10
Rating distribution

5

4

3

2

1

270

200

45

11

1

Pros
This tool has been great for us. It’s very user friendly which was better then other ticketing systems we looked at.
I loved this as a startup MSP and i used it for many many years. The inventory control was an awesome add on as well as the help desk.
Spiceworks is a wonderful 'all-in-one' helpdesk solution. Providing monitoring, tickets, resource planning, wonderful community and it's all FREE.
Cons
The lack of expansion, the inability to associate it with a proper SQL server instead of their SQLite DB, which caused massive slowdowns as we got more tickets and became a larger organization.
Emails sent to Spiceworks are converted to plain text with attachments, so tables and in-line images are lost.
It does lack some features that you get from a paid alternative such as Autotask,, things such as integrating into an RMM system.

Overall rating contenders

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Travis B.

Senior IT Administrator

Automotive, 201-500 employees

Review source

Overall Rating

Best Free ITSM you need

Reviewed a year ago

Transcript

Travis: Hi, I'm Travis. I'm a Senior IT Network Administrator, and I give Spiceworks a four out of five...

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Robert R.

Verified reviewer

Food & Beverages, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Ideal free helpdesk for small to medium businesses

Reviewed a year ago

Overall I have been very happy with Spiceworks, especially the community of users.

Pros

It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.

Cons

Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.

jk
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john k.

Verified reviewer

Computer Networking, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SpiceWorks Cloud IT helpdesk for free!

Reviewed 3 years ago

Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself.

Pros

Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free!

Cons

The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business.

CC
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Chris C.

Computer Software, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Very handy free IT tool but UI could do with improvements

Reviewed a month ago
Pros

Automatic updates and notifications through email are great for us to keep on top of requirements and notify customers of progress.

Cons

Customers do not get regular updates summarising their open tickets and monthly closed tickets. Also the UI could be improved to make it easier to view tickets and update them in order.

AR
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Anonymous Reviewer

Verified reviewer

Construction, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great community, basic features and many integrations

Reviewed 8 days ago

Spiceworks was great to begin with but as the company grew, the features and requirements we needed also grew so we needed to move away. For a small company, this would be a great starting point.

Pros

The helpdesk is the main feature of Spiceworks and works well, the community as well are very knowledgeable and welcoming which is great when you have any issues or queries, you don't need to directly contact Spiceworks Support but rather you can discuss it with the general community. The software being free is also a big positive because unless you're a big company, it's another expense which you can avoid and still get a great service desk.

Cons

The UI was the most disliked feature of this software, it felt very outdated and the theme customisation was very minimal as well.

DE
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Donald E.

Education Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Spiceworks Help Desk

Reviewed 3 months ago

Spiceworks has been very good for us as a Help Desk software. My admins and users had an easy time in implementing this software

Pros

Of course the cost since it is Free. Easy to deploy and users to understand

Cons

Does not have all the features and reports that others have, but that is offset by the price

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