Spiceworks Features List

Spiceworks Reviews

Spiceworks

Server monitoring software

4.32/5 (228 reviews)
35,206

Spiceworks Feature Summary

  • Create & view alerts for Windows events
  • Monitor the health of your MS Exchange server
  • Access Bandwidth Monitoring
  • Track disk space, software installs, anti-virus subscription
  • Create Custom Monitors
  • Monitor & Manage Email
  • Real-Time Windows Performance Monitoring
  • Monitor S.M.A.R.T. Status of Windows Hard Drives

IT Management Feature Comparison

Most popular features of all IT Management apps

API (247 other apps)
Access Control (62 other apps)
Activity Dashboard (96 other apps)
Activity Tracking (58 other apps)
Application Integration (65 other apps)
Auditing (69 other apps)
Automatic Notifications (87 other apps)
Collaboration Tools (48 other apps)
Data Import/Export (68 other apps)
Drag & Drop Interface (77 other apps)
Monitoring (172 other apps)
Projections (60 other apps)
Real Time Data (64 other apps)
Real Time Monitoring (70 other apps)
Real Time Reporting (53 other apps)
Reporting & Statistics (49 other apps)
SSL Security (63 other apps)
Third Party Integration (95 other apps)
User Activity Monitoring (48 other apps)
Workflow Management (63 other apps)

Mobile apps

Android App


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Spiceworks Feature Reviews

25 reviewers had the following to say about Spiceworks's features:

Matthew Mauldin

Asset and Support Tracking at its finest

2018-05-15

Pros

The tool is easy to use.

Cons

Integration with our other products has been simple and easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
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Phil Cook

Spiceworks was a nice program

2018-05-10

Pros

We used Spiceworks for ticketing and network monitoring. Never had any issues with the software but it had limited features

Cons

The ticketing system had a limited auditing trail.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
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Anonymous
( company, 501-1000 employees)

I've been using Spiceworks in several companies that I've worked for

2018-06-09

Pros

The easiness of use and setup, the fact that discover hosts, printers and other devices automatically and is able to monitor them

Cons

Sometimes the interface get's to overwhelming with information that is hard to ignore or mark as fixed

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
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Eve Cook

Spiceworks Review

2016-10-26

The software is very easy to use and allows you to create reports on the fly for analyzing data and also gives you the ability to save the reports.

Pros

Ease of use, reporting, user interface

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
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Francis Pan

Spiceworks Help Desk Review

2016-11-04

Reviewing Spiceworks Usability and Features: Overall, Spiceworks is a great solution. I enjoy the community and all the modules that come with Spiceworks. I even enjoy the ingenuity of how its free yet very high quality. It's a really great product.

Pros

1) Spiceworks software offers a strong, easy to use network management solution for free 2) Spiceworks software comes with free helpdesk solution unlike other similar network management solutions 3) The customer support of Spiceworks is always there to help users get through the technical details via phone and email 4) The network management module also comes with mobile dedicated app for iPhone and Android

Cons

1) Spiceworks HD doesn’t support using your own database which can be really difficult to accept for some users 2) The software doesn’t give you control over the networks you are monitoring, you can only get visibility

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Spiceworks

Make it more visibility and improve UI. It needs to be intuitive.

Source: Software Advice
Helpful?   Yes   No
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Pauline Kim

Useful but Decided Not to Keep Using it (used cloud version)

2016-12-20

I used it with my google group so anyone who emailed our specific email would then get forwarded to Spiceworks and from there it would automatically generate a ticket.

Pros

Reporting feature is cool to see what response time is, can export a report to CSV.

Cons

Any yahoo.com emails would not get the creator labeled properly so if we were to respond to that ticket, it wouldn't go to the actual creator. Staff found it cumbersome and difficult to read the small font and to follow the thread.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Spiceworks

The downloaded version has more functionality. I used a google group and perhaps that caused some problems with yahoo accounts, I'm not sure. People who emailed us using a yahoo account would not get their ticket labeled properly by them as the creator so keep an eye out for that. Our staff was reluctant to use this so 50% of the team did not want to continue using it. It's great for upper management oversight but the staff didn't like using it as much. Train them on the nuances, explain why it's useful to use to get them on board. Maybe do a trail run with a dummy account.

Source: Software Advice
Helpful?   Yes   No
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Jeffrey Leising

Spiceworks Review

2014-10-29

Pros

Price and support. The cost is free, and the vendor provides good support, usually immediate or at least within a few hours.

Cons

Spiceworks does not have all the features of a full-fledged network monitoring package.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering Spiceworks

See if you can have an evaluation copy for 90 days. The standard 30-day window isn't enough time to fully evaluate a product.

Source: Software Advice
Helpful?   Yes   No
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Adonis Saluta

Best tools to manage I.T system!

2018-06-14

Pros

This involves I.T Inventory, HelpDesk and Monitoring. I used Spiceworks NMS and it's very good and easy to use.

Cons

Deploying NMS requires integration with existing equipment.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
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Victor Arana

Spiceworks a great Help Desk suite with AiO preset that'll transform IT units into Rockstars!

2018-06-06

For sure the Purchasing tracking system will give you a hand to develop the IT Budget and track down your top ten assets requirements.

Pros

We have been using the inventory feature which is really robust gives plenty details about the IT assets and their warranties.

Cons

Since some specific needs that wouldn't be difficult to integrate/allow but that aren't done with the OpenSource collaboration to add more features and solve the lack of some specific UX desirable features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
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Conroy Francis

Spiceworks the breakdown

2014-11-27

Pros

I love the ability to notify when suspicious activity is detected from a client machine.

Cons

I think there are way too many email notifications.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

10/10

Recommendations to others considering Spiceworks

Don't judge a book by the cover. Give it a chance to prove its worth.

Source: Software Advice
Helpful?   Yes   No
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Josh Brown

Awesome IT Help Desk software, horrible inventory system.

2017-11-10

Pros

We have found that the mobile application for iOS and Android to be the best on the market.

Cons

We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Brian knott

Spiceworks

2016-12-06

the spiceworks portal is easy to use and all information is right at fingertips.

Pros

all data in one spot for reports

Cons

none

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Spiceworks

INSTALL IT NOW!

Source: Software Advice
Helpful?   Yes   No
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Bob Pepsis

Best Free Solution around

2018-03-16

none

Pros

this can be dropped on a windows computer setup in under an hour and monitor almost anything.

Cons

It can product a number of false positives because its not as verbose as the bigger monitoring suites.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Cary Good

Spiceworks Help Desk and Network Monitor

2016-11-10

It has sped up a bit with recent updates, but all in all we are very happy with it and have replaced solor winds with the network monitor.

Pros

Great dashboard that we use in the office for ownership and management.

Cons

a bit slow in the searches. purchasing module needs improvements

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Spiceworks

The network monitor does not have autodiscovery yet...but works great with simple alerting. spiceworks is great and i don't mind the ads, helps keep you updated with technology

Source: Software Advice
Helpful?   Yes   No
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Mike Pietrowski

Not mush Spiceworks does not cover for an IT admin

2018-02-15

Spiceworks coimmunity is a great resource for any issues as well.

Pros

The ability to monitor your entire network from one program makes my job so much easier.

Cons

I cannot think of any as it does what it is created to do. I could see them added some premium features that would be prices based but then that might turn people away.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Amanda Shives

SpiceWORKS

2018-05-14

It is free, there is a ton of content in the forums and nice little giveaways. (I have gotten many pairs of socks and Gift Cards though this.)

Pros

When submitting tickets you can run reports and schedule them to pull a specific type of ticket and run a report at a specific time.

Cons

The periodic upgrades are annoying, and some upgrades makes a drastic change. The mobile app is quirky.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Brandon Mulkern

Verified Reviewer

All that Jazz

2017-09-15

Pros

Network scanning capability and active directory integration.

Cons

Third-party integration is not widely available.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: GetApp
Helpful?   Yes   No
Read more
Tyler Timms

I use Spiceworks every day, and it keeps track of what is going on in our network

2018-02-08

I learned how to install and configure software using Spiceworks. From there, I can now keep an eye on my network anywhere I am (as long as I have my phone).

Pros

I use this on our home network, it monitors my desktop (gaming PC), two laptops, 4 tablets, a smartv, and a bitcoin mining rig.

Cons

It is very hard to learn. My dad is a SysAdmin, and he MADE me learn to set up Spiceworks and use it, and I am thankful he did because it got me interested in Networking and taught me to configure software to meet my needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Mitch Mullis

I'm a fan

2017-12-15

Pros

My favorite thing about Spiceworks is how much you can do for the price (free) and how easy it is to use.

Cons

The negative, for me, would be the organization of network scanning and monitoring. But it's definitely worth giving a shot.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Kevin Murphy

SpiceWorks for Maintenance

2017-01-10

A powerful tool, good reporting, however, design portal is not so easy to navigate.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Spiceworks

It bills itself as a system for IT departments and that's clearly what it is. I've used it for maintenance and housekeeping tickets and it works, but it's not ideal for that purpose.

Source: Software Advice
Helpful?   Yes   No
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Susie Sun

Spiceworks is easy to use

2017-02-21

It's user friendly and the design is neat.

Pros

It's user friendly and the design is neat.

Cons

More functionality with reports would be nicer.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Manny Plasencia

Excellent Network Monitor

2018-03-29

Great for small network monitoring.

Pros

I highly recommend before you waste your money on other server monitoring software.

Cons

Just do a system restore and your backup in no time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Dustin Sneath

Great for a free helpdesk, but the community is where it shines

2018-02-12

Pros

It's full of little things, like a built-in knowledge base, built-in remote support, integrations with other tools, etc. The real value in Spiceworks though is it's community; it's like Experts Exchange on steroids.

Cons

There's still no really good way to handle historical data and devices you no longer control.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Sunil Mohinani

Spiceworks Desktop Review

2017-04-21

For small businesses or non-profits, this is a great option to use for managing support requests (ticketing system) and monitoring the network (network scans and hardware reporting).

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Andrej Pirman

Probably easiest to use HelpDesk, but lacks some features

2016-02-09

Any technician responds directly into text box and when clicking SAVE ticket is automatically ACCEPTED and ASSIGNED to this technician.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more