Spiceworks Features

Spiceworks

Server monitoring software

4.36/5 (476 reviews)

Spiceworks Feature Summary

  • Create & view alerts for Windows events
  • Monitor the health of your MS Exchange server
  • Access Bandwidth Monitoring
  • Track disk space, software installs, anti-virus subscription
  • Create Custom Monitors
  • Monitor & Manage Email
  • Real-Time Windows Performance Monitoring
  • Monitor S.M.A.R.T. Status of Windows Hard Drives

Competitor Feature Comparison

API
Access Control
Anti Virus
Automatic Backup
Customizable Branding
Event Logs
Inventory Management
Monitoring
Patch Management
Real Time Monitoring
Real Time Updates
Receiving
Remote Access
Remote Control
Remote Monitoring
Reporting & Statistics
Role-Based Permissions
SLA Management
Server Monitoring
Summary Reports
Learn moreCompare App
API
Access Control
Anti Virus
Automatic Backup
Customizable Branding
Event Logs
Inventory Management
Monitoring
Patch Management
Real Time Monitoring
Real Time Updates
Receiving
Remote Access
Remote Control
Remote Monitoring
Reporting & Statistics
Role-Based Permissions
SLA Management
Server Monitoring
Summary Reports
Visit WebsiteCompare App
API
Access Control
Anti Virus
Automatic Backup
Customizable Branding
Event Logs
Inventory Management
Monitoring
Patch Management
Real Time Monitoring
Real Time Updates
Receiving
Remote Access
Remote Control
Remote Monitoring
Reporting & Statistics
Role-Based Permissions
SLA Management
Server Monitoring
Summary Reports
Visit WebsiteCompare App

Mobile apps

Android App


1,731 reviews

Spiceworks Feature Reviews

25 reviewers had the following to say about Spiceworks's features:

ronald viera

Spiceworks really organize your IT management

2018-08-23

the total control on my IT management using this very nice piece of software let me know in real time, the quantity of pc , laptops and portable devices are connected in my network, it let me know how many of them i got so i can have a real inventory idea of what i got installed, it for monitoring almost all the topics in the IT management.

Pros

this software its amaizing,it can let you control almost any part of your IT management, it let you now a really detailed info about your pc and laptops connected in your network,the report let you know even the internals serials of each part of your hardware , is really professional.

Cons

i dont have to express any cons against this sofware, its really good piece of software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Doriann Marquez

An excellent trip to the organization, control and monitoring of my company LAN.

2018-06-25

It also allowed me to carry the statistics of activities and faults in LAN allowing me to study their numbers and attack the problems with greater precision.

Pros

It is a Swiss Army knife for network administrators allowing inventory, equipment monitoring and failure tracking and activities within the same package.

Cons

The hardware requirements are many, leaving out all those equipment with few features. Although software as such does not merit investment, it concentrates on the necessary hardware.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
JASVIN GAJERA

Essential for a Manager

2018-10-01

Their features such as root-cause analysis and performance control has boosted product efficiency, productivity, and better control over a company afterwards using more than a year.

Pros

Skills learning while keeping track of the progress and network monitoring with an agile help desk to resolve issues.

Cons

Full Transaction Diagnostics can be added to avail fully-functional IT management software requirements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Jordan Drake

SNMP monitoring made simple and cost effective

2018-10-08

When there is an issue, notifications to email alert you of the problem for quick and easy response.

Pros

Inexpensive and simple SNMP monitoring easy to download and setup within minutes Monitor multiple devices from a variety of manufactures notifications

Cons

Installable only on Windows a little top heavy hasn't evolved much since conception notifications are aggressive and needs a lot of time to tune properly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
james chapman

Outstanding, absolute as well as complete helpdesk software

2018-12-09

Furthermore, it can be utilized for serving the purposes of internal auditing.

Pros

I would say it is the most fantastic way of monitoring numerous devices quickly and easily.

Cons

Spiceworks Network Monitor is one of the best IT tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Zandi Larmour

Free to use, with ads, and has lots of add ons for extra features

2018-07-30

Pros

Has an API and ability to run reports.

Cons

Clicking to X out a user is way too small, so if you miss by a little it will redirect you to the user management page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Elizabeth Brancazio

Excellent free app!

2018-05-09

Pros

Very powerful tool for infrastructure management, gives a detailed, clear view of network status and events that can help compliance.

Cons

Filtering the enormous quantity of available data is a little puzzling, this feature is not particularly intuitive; however as this is mostly going to be used by network administrators it isn't a major fault if the tool doesn't facilitate novice users.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 51-200 employees)

Perfect starter IT Help Desk software with additional tools for Small Business sysadmins

2019-02-12

Spiceworks was easy to install and meets all of our requirements, with a little bit of feature bloat (but it's free!).

Pros

-Offers basic helpdesk features - email to ticket, email notifications, simple reports/metrics - and a simple interface for L1+ technicians.

Cons

-Inventory and Network Monitor just seem to add bloat for the minimal usefulness that they are - we can do a better job with other free tools like The Dude -Paying to remove ads still won't reclaim any screen space that they take up, just a replacement with your own graphic - I don't believe this is worth it

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
John Gray

Great Open Source Help Desk

2019-02-22

Needs some work on reporting for management purposes.

Pros

Free and uses very little computer and network resources to function.

Cons

Cannot export reports about help desk tickets for management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter Plaza

Verified Reviewer

Spiceworks keeps me always alert and well informed of the workings of my teams at all times.

2019-07-17

It is an excellent system that gives me the opportunity to visualize the state of my network, which allows me to be always informed, updated and alert to any inconvenience that our equipment may present.

Pros

It has the main property of always keeping us informed of the state in which our servers and switches are located and in case of any problem Spiceworks will alert us even before it occurs.

Cons

Sometimes the system can become a bit slow, especially when we access the system through low-income or old-order ones.  

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Jason Earle

Easy to use but would like more features

2018-11-20

Pros

Great help desk add-on with LDAP user import.

Cons

Would like to see mobile device management as well as more features to choose from.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Joseph Makokha

Spiceworks IT Help Desk software is the best well developed solution for efficient collaboration.

2018-07-18

The software improved service delivery for the IT department because user support requests were captured in a real-time and assigned to officers.It became easy for the management to track how every individual is working and any pending issues were analyzed and sorted out.

Pros

It is user friendly with intuitive front end interface that offers excellent customer experience.

Cons

The software is mainly IT based and does not fit well in other fields that my require such a solutions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt Miller

Spiceworks works to make your life easier

2019-12-06

This is a software that I have in use and check in with every day. If you're an admin working in a small to medium business, definitely look at this software to see how it can fit into your environment. Everyone loves free.

Pros

Spiceworks network monitor is incredibly easy to get up and running, and provides you with real time notifications about the most vital information you could need to know about your systems at any given time,

Cons

I don't have any complaints about this software, I think that Spiceworks provides an incredible value for for what you're getting.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Steven Cartier

Spiceworks Helpdesk Cloud - Small Enterprise

2020-05-10

We have been able to improve our response time to user issues by appropriately configuring ticket categories, assignment rules.

Pros

Administration is managed through a dashboard which permits administrators to manage roles for support personnel to whom tickets will be assigned.

Cons

Since this is a free IT Help Desk application, it is not nearly as full featured as some other IT Help Desk applications.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris Maddox

It's a ticketing system when that is the only thing you want

2019-01-13

But if you need to do some real SLA monitoring, or reporting, this is not for you.

Pros

Does a decent job as a ticketing software.

Cons

No asset tracking. No reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Christopher Wise

Network Monitor Review

2019-06-17

Great tool as a backup to a real network monitor. Wouldn't recommend as a primary.

Pros

Easy to setup and has great monitoring features.

Cons

Must be installed on multiple machines to work properly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Francis Pan

Spiceworks Help Desk Review

2016-11-04

Reviewing Spiceworks Usability and Features: Overall, Spiceworks is a great solution. I enjoy the community and all the modules that come with Spiceworks. I even enjoy the ingenuity of how its free yet very high quality. It's a really great product.

Pros

1) Spiceworks software offers a strong, easy to use network management solution for free 2) Spiceworks software comes with free helpdesk solution unlike other similar network management solutions 3) The customer support of Spiceworks is always there to help users get through the technical details via phone and email 4) The network management module also comes with mobile dedicated app for iPhone and Android

Cons

1) Spiceworks HD doesn’t support using your own database which can be really difficult to accept for some users 2) The software doesn’t give you control over the networks you are monitoring, you can only get visibility

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Spiceworks

Make it more visibility and improve UI. It needs to be intuitive.

Source: Software Advice
Helpful?   Yes   No
Read more
Eve Cook

Spiceworks Review

2016-10-26

The software is very easy to use and allows you to create reports on the fly for analyzing data and also gives you the ability to save the reports.

Pros

Ease of use, reporting, user interface

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Cary Good

Spiceworks Help Desk and Network Monitor

2016-11-10

It has sped up a bit with recent updates, but all in all we are very happy with it and have replaced solor winds with the network monitor.

Pros

Great dashboard that we use in the office for ownership and management.

Cons

a bit slow in the searches. purchasing module needs improvements

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Spiceworks

The network monitor does not have autodiscovery yet...but works great with simple alerting. spiceworks is great and i don't mind the ads, helps keep you updated with technology

Source: Software Advice
Helpful?   Yes   No
Read more
Phil Cook

Spiceworks was a nice program

2018-05-10

Pros

We used Spiceworks for ticketing and network monitoring. Never had any issues with the software but it had limited features

Cons

The ticketing system had a limited auditing trail.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jeffrey Leising

Spiceworks Review

2014-10-29

Pros

Price and support. The cost is free, and the vendor provides good support, usually immediate or at least within a few hours.

Cons

Spiceworks does not have all the features of a full-fledged network monitoring package.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend

8/10

Recommendations to others considering Spiceworks

See if you can have an evaluation copy for 90 days. The standard 30-day window isn't enough time to fully evaluate a product.

Source: Software Advice
Helpful?   Yes   No
Read more
Pauline Kim

Useful but Decided Not to Keep Using it (used cloud version)

2016-12-20

I used it with my google group so anyone who emailed our specific email would then get forwarded to Spiceworks and from there it would automatically generate a ticket.

Pros

Reporting feature is cool to see what response time is, can export a report to CSV.

Cons

Any yahoo.com emails would not get the creator labeled properly so if we were to respond to that ticket, it wouldn't go to the actual creator. Staff found it cumbersome and difficult to read the small font and to follow the thread.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Spiceworks

The downloaded version has more functionality. I used a google group and perhaps that caused some problems with yahoo accounts, I'm not sure. People who emailed us using a yahoo account would not get their ticket labeled properly by them as the creator so keep an eye out for that. Our staff was reluctant to use this so 50% of the team did not want to continue using it. It's great for upper management oversight but the staff didn't like using it as much. Train them on the nuances, explain why it's useful to use to get them on board. Maybe do a trail run with a dummy account.

Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
( company, 501-1000 employees)

I've been using Spiceworks in several companies that I've worked for

2018-06-09

Pros

The easiness of use and setup, the fact that discover hosts, printers and other devices automatically and is able to monitor them

Cons

Sometimes the interface get's to overwhelming with information that is hard to ignore or mark as fixed

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Nathan Thomas

Great monitoring tool

2019-06-14

Pros

Spiceworks offers a simple free helpdesk to monitor the performance of the company activities

Cons

It is actually a good solution, it is quite simple but given it is free I cannot really complain

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Neal Jones

Excellent Value for Money

2019-12-05

The inventory control was an awesome add on as well as the help desk.

Pros

This is an extremely full featured monitoring software with great helpdesk and inventory support.

Cons

Hard to create a concentrated help desk, wanted to pull several reporting sessions together but would have lost history and much funcationality

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more