Spiceworks Features

Spiceworks

Server and website monitoring software

4.36/5 (502 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Monitoring
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Anti Virus
Application Management
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Routing
Automatic Backup
Automatic Patch Deployment
Automatic Scans
Bandwidth Monitoring
Baseline Manager
Billing & Invoicing
CPU Monitoring
CRM
Capacity Management
Change Management
Chat/Messaging
Compliance Management
Compliance Tracking
Configuration Management
Connectivity Management
Contract/License Management
Credential Management
Customizable Branding
Customizable Reports
Customization
Dashboard
Data Import/Export
Data Visualization
Deployment Management
Diagnostic Tools
Email Management
Email Monitoring
Event Logs
File Sharing
File Transfer
For MSPs
Help Desk Management
IP Address Monitoring
IT Asset Management
IT Asset Tracking
IT Reporting
Incident Management
Internet Usage Monitoring
Inventory Management
Issue Auditing
Issue Management
Issue Scheduling
Knowledge Base Management
Knowledge Management
License Management
Live Chat
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multiple User Accounts
Network Analysis
Network Monitoring
Network Resource Management
Network Wide Management
Patch Management
Patch Prioritization
Patch Testing
Performance Analysis
Performance Metrics
Policy Management
Problem Management
Procurement Management
Project Management
Purchasing & Receiving
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Alerts
Real-time Updates
Remediation Management
Remote Access/Control
Remote Monitoring & Management
Remote Update / Installation
Reporting & Statistics
Reporting/Analytics
Resource Management
Role-Based Permissions
Root Cause Analysis
Scheduling
Screen Sharing
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Session Transfer
Simple Network Management Protocol (SNMP)
Single Sign On
Status Tracking
Summary Reports
Support Ticket Management
Task Management
Task Scheduling
Third Party Integrations
Threshold Alerts
Two-Factor Authentication
Unattended Access
Uptime Reporting
Usage Tracking/Analytics
User Management
Virtual Machine Monitoring
Vulnerability Scanning
Web Traffic Reporting
Workflow Configuration
Workflow Management
Learn moreCompare App
API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Monitoring
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Anti Virus
Application Management
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Routing
Automatic Backup
Automatic Patch Deployment
Automatic Scans
Bandwidth Monitoring
Baseline Manager
Billing & Invoicing
CPU Monitoring
CRM
Capacity Management
Change Management
Chat/Messaging
Compliance Management
Compliance Tracking
Configuration Management
Connectivity Management
Contract/License Management
Credential Management
Customizable Branding
Customizable Reports
Customization
Dashboard
Data Import/Export
Data Visualization
Deployment Management
Diagnostic Tools
Email Management
Email Monitoring
Event Logs
File Sharing
File Transfer
For MSPs
Help Desk Management
IP Address Monitoring
IT Asset Management
IT Asset Tracking
IT Reporting
Incident Management
Internet Usage Monitoring
Inventory Management
Issue Auditing
Issue Management
Issue Scheduling
Knowledge Base Management
Knowledge Management
License Management
Live Chat
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multiple User Accounts
Network Analysis
Network Monitoring
Network Resource Management
Network Wide Management
Patch Management
Patch Prioritization
Patch Testing
Performance Analysis
Performance Metrics
Policy Management
Problem Management
Procurement Management
Project Management
Purchasing & Receiving
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Alerts
Real-time Updates
Remediation Management
Remote Access/Control
Remote Monitoring & Management
Remote Update / Installation
Reporting & Statistics
Reporting/Analytics
Resource Management
Role-Based Permissions
Root Cause Analysis
Scheduling
Screen Sharing
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Session Transfer
Simple Network Management Protocol (SNMP)
Single Sign On
Status Tracking
Summary Reports
Support Ticket Management
Task Management
Task Scheduling
Third Party Integrations
Threshold Alerts
Two-Factor Authentication
Unattended Access
Uptime Reporting
Usage Tracking/Analytics
User Management
Virtual Machine Monitoring
Vulnerability Scanning
Web Traffic Reporting
Workflow Configuration
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Monitoring
Activity Tracking
Alerts / Escalation
Alerts/Notifications
Anti Virus
Application Management
Approval Process Control
Asset Lifecycle Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Routing
Automatic Backup
Automatic Patch Deployment
Automatic Scans
Bandwidth Monitoring
Baseline Manager
Billing & Invoicing
CPU Monitoring
CRM
Capacity Management
Change Management
Chat/Messaging
Compliance Management
Compliance Tracking
Configuration Management
Connectivity Management
Contract/License Management
Credential Management
Customizable Branding
Customizable Reports
Customization
Dashboard
Data Import/Export
Data Visualization
Deployment Management
Diagnostic Tools
Email Management
Email Monitoring
Event Logs
File Sharing
File Transfer
For MSPs
Help Desk Management
IP Address Monitoring
IT Asset Management
IT Asset Tracking
IT Reporting
Incident Management
Internet Usage Monitoring
Inventory Management
Issue Auditing
Issue Management
Issue Scheduling
Knowledge Base Management
Knowledge Management
License Management
Live Chat
Maintenance Management
Maintenance Scheduling
Mobile Access
Monitoring
Multiple User Accounts
Network Analysis
Network Monitoring
Network Resource Management
Network Wide Management
Patch Management
Patch Prioritization
Patch Testing
Performance Analysis
Performance Metrics
Policy Management
Problem Management
Procurement Management
Project Management
Purchasing & Receiving
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Alerts
Real-time Updates
Remediation Management
Remote Access/Control
Remote Monitoring & Management
Remote Update / Installation
Reporting & Statistics
Reporting/Analytics
Resource Management
Role-Based Permissions
Root Cause Analysis
Scheduling
Screen Sharing
Self Service Portal
Server Monitoring
Service Level Agreement (SLA) Management
Session Transfer
Simple Network Management Protocol (SNMP)
Single Sign On
Status Tracking
Summary Reports
Support Ticket Management
Task Management
Task Scheduling
Third Party Integrations
Threshold Alerts
Two-Factor Authentication
Unattended Access
Uptime Reporting
Usage Tracking/Analytics
User Management
Virtual Machine Monitoring
Vulnerability Scanning
Web Traffic Reporting
Workflow Configuration
Workflow Management
Visit WebsiteCompare App

Mobile apps

Android App


1,756 reviews

Spiceworks Feature Reviews

25 reviewers had the following to say about Spiceworks's features:

Kennis N.

Simple and easy to use

2021-09-16

It's been of great benefit, tracking inventory of equipments with lots of details about the equipments, like patch levels of computer systems, or the last time it was serviced or updated.

Pros

Very easy to navigate user interface, integrates easily with your active directories, it's network monitor feature is great, carries out tasks like CPU utilisation, memory, reports on hardware.

Cons

Getting notifications for ticket updates are not quite easy to pick out, often times we miss out on tickets needing urgent attention, couldn't find an IOS version recently.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Zyren Christian D.

Spiceworks makes it spice!!!

2021-05-16

Pros

We can easy monitor and keep track of our ticketing management, we can also check the reports very well and it was so organized.

Cons

Only when I was accessing it with my phone on web, the product seems not be responsive on mobile phone(browser access).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
ronald v.

Spiceworks really organize your IT management

2018-08-23

the total control on my IT management using this very nice piece of software let me know in real time, the quantity of pc , laptops and portable devices are connected in my network, it let me know how many of them i got so i can have a real inventory idea of what i got installed, it for monitoring almost all the topics in the IT management.

Pros

this software its amaizing,it can let you control almost any part of your IT management, it let you now a really detailed info about your pc and laptops connected in your network,the report let you know even the internals serials of each part of your hardware , is really professional.

Cons

i dont have to express any cons against this sofware, its really good piece of software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John G.

Great Open Source Help Desk

2019-02-22

Needs some work on reporting for management purposes.

Pros

Free and uses very little computer and network resources to function.

Cons

Cannot export reports about help desk tickets for management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Elizabeth B.

Excellent free app!

2018-05-09

Pros

Very powerful tool for infrastructure management, gives a detailed, clear view of network status and events that can help compliance.

Cons

Filtering the enormous quantity of available data is a little puzzling, this feature is not particularly intuitive; however as this is mostly going to be used by network administrators it isn't a major fault if the tool doesn't facilitate novice users.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Zandi L.

Free to use, with ads, and has lots of add ons for extra features

2018-07-30

Pros

Has an API and ability to run reports.

Cons

Overall the interface is a little clunky, forces you to new pages when trying to edit tickets certain ways.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Jason E.

Easy to use but would like more features

2018-11-20

Pros

Great help desk add-on with LDAP user import.

Cons

Would like to see mobile device management as well as more features to choose from.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Cary G.

Spiceworks Help Desk and Network Monitor

2016-11-10

It has sped up a bit with recent updates, but all in all we are very happy with it and have replaced solor winds with the network monitor.

Pros

Great dashboard that we use in the office for ownership and management.

Cons

a bit slow in the searches. purchasing module needs improvements

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Spiceworks

The network monitor does not have autodiscovery yet...but works great with simple alerting. spiceworks is great and i don't mind the ads, helps keep you updated with technology

Source: Software Advice
Helpful?   Yes   No
Read more
JASVIN G.

Essential for a Manager

2018-10-01

Their features such as root-cause analysis and performance control has boosted product efficiency, productivity, and better control over a company afterwards using more than a year.

Pros

Skills learning while keeping track of the progress and network monitoring with an agile help desk to resolve issues.

Cons

Full Transaction Diagnostics can be added to avail fully-functional IT management software requirements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Francis P.

Spiceworks Help Desk Review

2016-11-04

Reviewing Spiceworks Usability and Features: Overall, Spiceworks is a great solution. I enjoy the community and all the modules that come with Spiceworks. I even enjoy the ingenuity of how its free yet very high quality. It's a really great product.

Pros

1) Spiceworks software offers a strong, easy to use network management solution for free 2) Spiceworks software comes with free helpdesk solution unlike other similar network management solutions 3) The customer support of Spiceworks is always there to help users get through the technical details via phone and email 4) The network management module also comes with mobile dedicated app for iPhone and Android

Cons

1) Spiceworks HD doesn’t support using your own database which can be really difficult to accept for some users 2) The software doesn’t give you control over the networks you are monitoring, you can only get visibility

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering Spiceworks

Make it more visibility and improve UI. It needs to be intuitive.

Source: Software Advice
Helpful?   Yes   No
Read more
Jordan D.

SNMP monitoring made simple and cost effective

2018-10-08

When there is an issue, notifications to email alert you of the problem for quick and easy response.

Pros

Inexpensive and simple SNMP monitoring easy to download and setup within minutes Monitor multiple devices from a variety of manufactures notifications

Cons

Installable only on Windows a little top heavy hasn't evolved much since conception notifications are aggressive and needs a lot of time to tune properly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Chris M.

It's a ticketing system when that is the only thing you want

2019-01-13

But if you need to do some real SLA monitoring, or reporting, this is not for you.

Pros

Does a decent job as a ticketing software.

Cons

No asset tracking. No reporting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
Read more
Gihan N.

Spiceworks

2021-07-19

Overall this is a very good asset management solution for use any kind of business without a headache.

Pros

This was a really good solution for use as an inventory system, asset tagging also is really helpful, the dashboard also really good and well organized. currently, my company also using this tool due to its user-friendly design and ease of implementation. and the reporting also in good level we can identify assets really easy using this tool.

Cons

still, I didn't notice any failures of this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Doriann M.

An excellent trip to the organization, control and monitoring of my company LAN.

2018-06-25

It also allowed me to carry the statistics of activities and faults in LAN allowing me to study their numbers and attack the problems with greater precision.

Pros

It is a Swiss Army knife for network administrators allowing inventory, equipment monitoring and failure tracking and activities within the same package.

Cons

The hardware requirements are many, leaving out all those equipment with few features. Although software as such does not merit investment, it concentrates on the necessary hardware.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Steven C.

Spiceworks Helpdesk Cloud - Small Enterprise

2020-05-10

We have been able to improve our response time to user issues by appropriately configuring ticket categories, assignment rules.

Pros

Administration is managed through a dashboard which permits administrators to manage roles for support personnel to whom tickets will be assigned.

Cons

Since this is a free IT Help Desk application, it is not nearly as full featured as some other IT Help Desk applications.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sandip P.

Great Product for Free Helpdesk

2019-11-06

Pros

Ease of use There is no licencing cost Very easy to set up and manage Ticket dashboard is very easy to understand and manage open tickets

Cons

Basic reporting feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
(Machinery company, 1001-5000 employees)

We use this product for our technical support.

2018-06-26

It is a free product, you can't complaint when it is free.

Pros

It has many packaged included like network device inventory, locate devices, alerts and asset location tracking.

Cons

Their help desk feature tends to be quirky for end users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
james c.

Outstanding, absolute as well as complete helpdesk software

2018-12-09

I would say it is the most outclass software that can be used in a best way for keeping picture of hardware inventory update. Furthermore, it can be utilized for serving the purposes of internal auditing.

Pros

I would say it is the most fantastic way of monitoring numerous devices quickly and easily.

Cons

Spiceworks Network Monitor is one of the best IT tools.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 51-200 employees)

Perfect starter IT Help Desk software with additional tools for Small Business sysadmins

2019-02-12

Spiceworks was easy to install and meets all of our requirements, with a little bit of feature bloat (but it's free!).

Pros

-Offers basic helpdesk features - email to ticket, email notifications, simple reports/metrics - and a simple interface for L1+ technicians.

Cons

-Inventory and Network Monitor just seem to add bloat for the minimal usefulness that they are - we can do a better job with other free tools like The Dude -Paying to remove ads still won't reclaim any screen space that they take up, just a replacement with your own graphic - I don't believe this is worth it

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Eve C.

Spiceworks Review

2016-10-26

The software is very easy to use and allows you to create reports on the fly for analyzing data and also gives you the ability to save the reports.

Pros

Ease of use, reporting, user interface

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Neal J.

Excellent Value for Money

2019-12-05

The inventory control was an awesome add on as well as the help desk.

Pros

This is an extremely full featured monitoring software with great helpdesk and inventory support.

Cons

Hard to create a concentrated help desk, wanted to pull several reporting sessions together but would have lost history and much funcationality

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Peter P.

Verified Reviewer

Spiceworks keeps me always alert and well informed of the workings of my teams at all times.

2019-07-17

It is an excellent system that gives me the opportunity to visualize the state of my network, which allows me to be always informed, updated and alert to any inconvenience that our equipment may present.

Pros

It has the main property of always keeping us informed of the state in which our servers and switches are located and in case of any problem Spiceworks will alert us even before it occurs.

Cons

Sometimes the system can become a bit slow, especially when we access the system through low-income or old-order ones.  

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Transformed the IT department into proactive vs. reactive and shows end users that IT is a business

2018-06-16

Metrics, Inventory, accountability, better perception of IT as a department, ability to eliminate recurring issues, proactive software gives heads up to low ink, software changes and valuable alerting

Pros

Metrics on help desk detailing what users have issues with, inventory reporting on hardware/software that helps with compliance, reports available.

Cons

It's difficult to say, nothing really pops out and having used both cloud and premise solution, I would not consider any other Help Desk.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joseph M.

Spiceworks IT Help Desk software is the best well developed solution for efficient collaboration.

2018-07-18

The software improved service delivery for the IT department because user support requests were captured in a real-time and assigned to officers.It became easy for the management to track how every individual is working and any pending issues were analyzed and sorted out.

Pros

It is user friendly with intuitive front end interface that offers excellent customer experience.

Cons

The software is mainly IT based and does not fit well in other fields that my require such a solutions. Although it is meant for both small and large scale businesses,it is not robust enough to efficiently serve the large scale.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt M.

Spiceworks works to make your life easier

2019-12-06

This is a software that I have in use and check in with every day. If you're an admin working in a small to medium business, definitely look at this software to see how it can fit into your environment. Everyone loves free.

Pros

Spiceworks network monitor is incredibly easy to get up and running, and provides you with real time notifications about the most vital information you could need to know about your systems at any given time,

Cons

I don't have any complaints about this software, I think that Spiceworks provides an incredible value for for what you're getting.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more