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Managed Service Providers (MSP) Software with Threat Intelligence (2026)

Last updated: April 2026

Key features of Managed Service Providers (MSP) Software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Remote Access/Control: Reviewers appreciate the ability to control multiple machines securely, reducing travel costs and enabling faster issue resolution. 93% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Users value the organized, customizable ticketing system that streamlines communication, tracks issues, and integrates with other tools. 91% of reviewers rated this feature as important or highly important.
  • Server Monitoring: Reviewers highlight the importance of monitoring server performance, setting custom alerts, and ensuring uptime through automated actions. 91% of reviewers rated this feature as important or highly important.
  • Remote Monitoring & Management: Users note the time savings and efficiency gained from proactive monitoring, script automation, and policy management. 90% of reviewers rated this feature as important or highly important.
  • Backup and Recovery: Reviewers emphasize reliability and ease of use, appreciating features like remote restores, cloud backups, and version control. 89% of reviewers rated this feature as important or highly important.
  • Patch Management: Users find automating patch deployment critical for security, with features allowing customization and easy tracking across multiple devices. 89% of reviewers rated this feature as important or highly important.
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20 software options

PDQ Deploy & Inventory logo
Category Leaders

Created by sysadmins, for sysadmins.

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PDQ Deploy is the best way to be your own Managed Service Provider. Update third-party software, deploy custom scripts, and make impactful configuration changes in minutes. With 200+ ready-to-deploy applications right out of the box.

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Action1 logo
Category Leaders

Patching That Just Works

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Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works.

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NinjaOne logo

Unified endpoint management & IT automation platform

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NinjaOne offers all the features, flexibility, and power MSPs need in a fast-to-setup, easy-to-manage package. Our centralized, policy-based management approach puts automation at the center of your endpoint management strategy while our modern UI drives radical improvements to efficiency.

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JumpCloud Directory Platform logo
Category Leaders

A cloud directory platform for secure access to resources

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Scale Your MSP Business - Your customers are moving to the cloud. Now, you can manage their systems, apps, networks, & more – all from one pane of glass.

Read more about JumpCloud Directory Platform

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WebTitan logo

DNS-based web filter, malware/phishing protection & security

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DNS Based Advanced Web Security Filter blocking Malware, Ransomware and Phishing attempts. MSP Private cloud versions with full multitenancy and MSP friendly pricing

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Automox logo
Category Leaders

Cloud-based platform for patch management

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Automox is the endpoint management platform built for the era of autonomous operations

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ThreatLocker logo
Category Leaders

Zero trust cybersecurity platform for enterprise

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ThreatLocker is a Zero Trust cybersecurity platform using a deny-by-default approach. It features application allowlisting to block unauthorized software, Ringfencing™ to contain trusted apps and prevent exploitation, and Network Control to manage port access and block rogue devices. Organizations can ensure compliance with regulations while protecting against threats like ransomware and zero-day vulnerabilities.

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ConnectWise Automate logo

Endpoint monitoring & automation software for MSPs

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ConnectWise Automate is the only RMM platform in the industry developed by an MSP for MSPs to automate IT service delivery and drive revenue growth.

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Blackpoint MDR logo

Fully managed integrated defense system.

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Blackpoint MDR provides advanced cyber protection through a fully managed integrated ecosystem of services with intuitive capabilities that streamline security. Blackpoint MDR technology is purpose-built to provide an agile response to attacks, offering continuous visibility and protection across an ever-changing attack surface.

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SafeDNS logo

Cloud-based web filtering and internet security software

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SafeDNS is a DNS-based internet security and web filtering service designed to help businesses, educational institutions, and nonprofits protect their network against malware, phishing, inappropriate content, and more whilst maintaining compliance with statutory regulations.

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ManageEngine Password Manager Pro logo

Privileged Password Manager for Enterprises

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Password Manager Pro is a secure vault for storing and managing shared sensitive information such as passwords, documents and digital identities of enterprises.

Read more about ManageEngine Password Manager Pro

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SilverSky Managed Security Services logo

Security device monitoring and management

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SilverSky Managed Security Services is a cloud-based cybersecurity platform that helps businesses monitor firewalls and automate remediation processes to handle threats. Features include routing, authentication, issue tracking, encryption, content filtering, log management, and analytics.

Read more about SilverSky Managed Security Services

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Dark Web ID logo

Threat detection and monitoring for businesses and MSPs

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Dark Web ID is a cloud-based cybersecurity tool, which monitors the dark web and alerts businesses to any risks or threats. The platform can be used by MSPs or enterprises to prevent data breaches and ensure sensitive employee or company data is not available on the dark web.

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Guardz logo

Cybersecurity solution

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Guardz is a managed cybersecurity solution built for MSPs to holistically protect and provide insurance coverage to SMEs with a holistic and multilayered approach.

The Guardz platform continuously monitors businesses' digital landscapes to safeguard their assets.

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Users also considered
Heimdal XDR logo

Unified analysis and incident response center

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Heimdal XDR provides a multi-layered approach to threat defense, combining threat prevention, detection, and response capabilities in a single unified platform. The platform is designed to empower MSSPs with the tools and insights needed to stay ahead of cyber adversaries and protect their clients.

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ManageEngine PAM360 logo

Privileged access management software

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ManageEngine PAM360 is a privileged access management solution that secures and controls access to critical systems. It offers features like account discovery, credential storage, session management, and user behavior analytics. PAM360 ensures compliance with standards such as NIST, PCI-DSS, HIPAA, and ISO-IEC 27001, while providing flexible deployment options to meet organizational needs.

Read more about ManageEngine PAM360

Users also considered
ManageEngine EventLog Analyzer logo

Web-Based SIEM & Log Management Solution. Affordable Prices.

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EventLog Analyzer MSSP is a web-based, real-time log management and IT compliance solution for managed security service providers. Collect, manage, and analyze multiple clients' log data to derive insights on network security. EventLog Analyzer MSSP offers audit-ready compliance reports and violatio

Read more about ManageEngine EventLog Analyzer

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Cynet 360 logo

Automated breach response and protection platform

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Cynet 360 is an all-in-one security platform that provides endpoint threat detection and response for networks that require advanced protection. It gives network administrators visibility over all networked devices, users, and events. Cyber security technology is viable for companies of all sizes.

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Users also considered
ThreatSTOP DNS Defense logo

SaaS automated protective DNS security (PDNS)

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ThreatSTOP DNS Defense enables true protective DNS (PDNS) with continuous updates from 900+ threat intelligence sources. DNS Defense turns existing DDI/IPAM or DNS Servers into security enforcement points that stop dangerous and unwanted traffic before damage is done.

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Versio.io logo

CMDB, IT Asset Management, Governance, Security

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Versio.io continuously and automatically detects and documents changes in businesses and IT landscapes. Data from third-party applications that companies use to run business processes, monitor the IT landscape and control IT service management can be seamlessly integrated.

Read more about Versio.io

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