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Service Desk Software

Last updated: April 2026

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56 software options

Freshservice logo

Freshservice

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

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InvGate Service Management logo

InvGate Service Management

Web-based IT service desk software

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InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, and more.

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Zoho Desk logo

Zoho Desk

Customer service software for businesses of all sizes

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Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

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Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

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Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

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Atera logo

Atera

Cloud and mobile-based IT management platform with AI

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Atera’s all-in-one service desk and RMM platform is specifically tailored to help IT professionals streamline and manage their daily work end-to-end. This includes service desk, Intelligent and AI-Powered Ticketing, IT Automation, and Reporting – all in one centralized, integrated dashboard.

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SysAid logo

SysAid

AI-enabled ITSM platform for businesses of all sizes

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SysAid is the most advanced AI-Powered Service Desk platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.

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BOSSDesk logo

BOSSDesk

BOSSDesk a FrontRunner in Help Desk Software

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BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.

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Vision Helpdesk logo

Vision Helpdesk

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

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PINKVerify Certified ITIL / ITSM Compliant - Service Desk Software, Incident, Asset, Problem, Change, Release, Contract, Vendor, Service Catalog & more

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Issuetrak logo

Issuetrak

Issue tracking and workflow automation platform

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Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes.

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Managed Service Providers (MSPs) logo

Managed Service Providers (MSPs)

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MSP solution for enhanced service delivery

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Sunrises's MSP solution enables Managed Service Providers (MSPs) to streamline their operations, optimize resources, and deliver top-notch service. Featuring an intuitive HTML5 interface and advanced functionalities like dynamic searching, complex SLA management, and a customizable self-service portal, this software helps MSPs enhance their operational efficiency and drive business growth.

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Freshdesk logo

Freshdesk

Online helpdesk system and customer service software

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Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

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OTRS logo

OTRS

Helpdesk software for customer service management teams

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OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.

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Summit logo

Summit

The future of IT service management begins with AI.

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SymphonyAI Summit transforms the way enterprises work by offering consumer-grade, responsive digital workflows empowering employees with an anytime, anywhere service experience.

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ChangeGear logo

ChangeGear

Comprehensive change and service management.

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ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing

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Neoforce logo

Neoforce

Streamline Teamwork & Customer Service with Neoforce

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Neoforce is a versatile platform available both in the cloud and on-premise. It provides a suite of flexible modules like ITSM, FMIS, asset and contract management, CRM, and a customizable client portal. Accessible on any device, Neoforce streamlines cooperation and delivers exceptional service.

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Alemba Service Manager logo

Alemba Service Manager

ASM automates your ITSM with a no code workflow engine

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Alemba Service Manager's Service Desk functionality centralizes incident resolution, request management, and self-service portals, enhancing efficiency, reducing response times, and improving user satisfaction through streamlined communication and automated workflows.

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SolarWinds Service Desk logo

SolarWinds Service Desk

IT Service Desk & Asset Management Software

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SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

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Tiflux logo

Tiflux

System for the management of ticket flows and attendance

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Tiflux is a management system for ticket flows and customer service that makes it possible to adopt an omnichannel strategy with customizable channels, provides access to a complete dashboard to view tasks, and even joins invisible channels to generate tickets internally. Available in Portuguese.

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ky2help logo

ky2help

IT service management software

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ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization of non-IT processes, it improves quality across service processes. The standard software is Serview certified and offers ITIL processes out-of-the-box.

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Intercom logo

Intercom

AI-powered customer service with helpdesk

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Intercom Customer Service Suite combines an AI agent called Fin with a helpdesk platform designed for customer service operations. The platform includes features such as omnichannel communication across phone, email, and live chat, an AI-enhanced inbox, ticketing system, and a knowledge hub for centralizing support content. Fin uses a patented AI architecture to resolve customer queries and can be trained on company procedures and policies for deployment across multiple channels.

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Airdesk logo

Airdesk

Centralized workspace for all services.

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Airdesk is a centralized workspace with a 360º view of all your services. With it, businesses can manage customers and contacts, deals and contracts, project and task management, customer interactions and ticket handling in a single place.

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Deepser logo

Deepser

IT service desk, CRM, and asset management software

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Efficiently manage customer support, optimizing the use of company resources and saving time. Easily measure service data, check performance with reports and dashboards, respect KPIs and improve customer satisfaction. The software is intuitive and simple to customize, modular and scalable.

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LiveAgent logo

LiveAgent

Multichannel Help Desk Solution with Powerful AI Features

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LiveAgent is the ultimate service desk software for customer service teams. It helps businesses manage service requests through all communication channels from a single interface. LiveAgent is a leader in delivering seamless customer experiences.
Start with a 30-Day free trial, no credit card needed

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USU Knowledge Management logo

USU Knowledge Management

Knowledge Management Platform for Customer Service

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USU Knowledge Management is a knowledge management platform designed to centralize the internal knowledge of a company in a single & accessible database. It features supports AI-powered search, inter-agent chat, e-learning, social media management, feedback management, & more.

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Virima logo

Virima

Intelligent CMDB automation and complete IT asset management

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Virima is a SaaS platform for businesses to manage IT operations and report potential challenges. It provides IT insights for decision-making through automated infrastructure discoveries and service mapping. The platform is designed to help companies simplify IT operations and systems management.

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