Litify Reviews - Pros & Cons, Ratings & more

Clio

Filevine

MyCase

Smokeball

Neos

Litify helps law firms and in-house teams achieve better business performance with an all-in-one platform. Our industry-leading platform includes matter and intake management, document generation, timekeeping and billing, legal front door and corporate ebilling, real-time analytics, mobile, and more

Litify

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Windows

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iPhone

Attorney

Litify empowers you with a lot of data and analytics, and with great knowledge comes great responsibility.

Project Manager

It allowed an easy training for us as we were already used to the basic format. It helps us really stay focused on the areas we need to be focused on.

Imaging Supervisor

The program is very user friendly and self explanatory, it would be very easy to learn on your own but you have the support of the company to help you through every step of the way.

Managing Attorney 

Overall there is better team communication between offices and team members. There is also better documentation of the files to assure all team members can pick up a file and help a client.

Salesforce Solution Engineer

The Docrio features are outstanding and improve our Case Managers UX.

Director of Product

Heavy lift, costs, not intuitive, not fully integrated as accounting platform does not work well at all with Litify.

Paralegal

I like that Litify is simple and easy to use. The quick tab are especially helpful when needing info quickly without going into the actual tabs.

Litify forces you to pay for its document management system called Docrio. This program has a lot of issues, very slow and causes systems to crash requiring a restart.

Marketing Coordinator

We integrated litify with our Salesforce and it has ruined Salesforce.

Legal Assistant

Litify is a good software that facilitates the interaction between attorneys and their clients.

The search function that was the backbone of our Salesforce use was completely ruined.

Pre-Litigation Supervisor 

Litify is very user friendly. The system support team is quick to respond, and help.

COO / CFO

The Litify support team has been quick to respond when needed. It's an excellent application for our needs.

Case manager 

The one thing that was great about litify that everything would be on one screen and the quick info boxes are a plus.

The fact that Zapier.com provides a simple drag and drop UI to do this with Salesforce was important and has allowed us to connect to several other applications quickly and effectively.

We also wanted easy API access with other cloud-based platforms without the need for in house programming resources.

Time Matters

Total Office Manager

Consistently exceed all expectations and blow the competitors out of the water.

Great detail-oriented product

We have been using Litify for two years and not one day goes by where we don't have an issue with some aspect of Litify.  There was an issue when our org was created and our documents were migrated from Needles and we have spent months trying to get everything resolved so Litify will work properly.  So far, that has not been accomplished.  When support fixes one issue, it "breaks" something else.  All they want to do now is push us to purchase LSAP to fix issues that we didn't create.  
I like how the reports can be completely altered to your liking. Even though you need to be trained for an extensive amount of time to code them in yourself.
Cons: The fact that they tied themselves to Salesforce causes many headaches that involved an unacceptable answer of "Sorry we cannot do anything about it, because of Salesforce".   The platform has too many bells and whistles which make navigation difficult. Intake section was also too complicated and slowed our process up making the calls far longer then they needed to be. If you want this platform to work well for you, you will need at least one full-time coder to make changes on a daily basis. 

Two Years and Problems Daily

Thank you for your review. We’re sorry to hear this has been your experience, but it sounds like there have been some bright spots in our reporting & customer service.

Litify is a no-code platform, so no coding knowledge is required to build or edit your reports & workflows. It’s also highly configurable to your processes, so if your intakes feel too complicated, we want to help streamline it. Other clients have reduced the time it takes to execute an intake by 50+%, and we hope to get you a similar result.

While not required for every team, having an admin who can work with your team to evolve how they work in the platform may help. The LSAP hours we recommend are another option to guide improvements, but we also offer free training resources in our Learning Hub.

We recently released updates to our Email & Calendar sync, which we hope resolve the prior issues.

Thank you again for sharing your experience. Please keep reaching out to your CSM directly so we can support your team.

Our firm has gotten so much insight into our data, allowing us to make data-driven decisions not based on a "feeling" or hunch related to the business side of law.

Litify for Data-Driven Decisions

Litify has a lot of value built into the product, while the Salesforce platforms allow for a substantial amount of customization for your specific firm. The new leadership shows promise in advancing Litify's potential further, and they've done a better job at keeping client facing employees. Some older, underdeveloped features (questionnaires for example) have the promise of being improved, but as of now unsure as to when those improvements will be available.

Heading in the right direction

It has come a long way once I fully understood its limitations and capabilities.  We are starting to implement some of the ideas that i had when first looking at the product.  I only see it improving our operations from here on.

Seal of Approval

Great tool for Law Firms Operation

Outstanding customer support, especially when you have access to LSAP services.

Flexible and customazible

We are still new to Litify, but overall I enjoy using the product and I think it is the best product for what our firm needs. 

Paralegal Perspective

For its robust customer support and powerful workflow automations

Litify is the best in timekeeping and no code environment 

They're VC-backed, driven by getting more sales, not delivering an optimal customer experience. I would look elsewhere for a matter management, legal management software. 

Look Elsewhere - A Nightmare

Great Product

Overall, our experience has been terrific. I recommend Litify to any plaintiff's personal injury law firm.

Reyes Browne Law - Litify is an excellent product for case management

Not great. Implementation was delayed. Multiple staff changes at Litify during implementation and overall tons of change orders. 

Litify is very expensive and probably not worth it in the end

Our team members are able to manage many active cases at a given point in time. Our overall experience is a thumbs up for certain. There are challenges at times, but overall, this is a great product that has increased our firm's overall efficiency. 

Absolutely essential Platform for mid-size to large Law Firms

It has automated so many parts of the job that we require less employees to do the same volume of work as we did without it. It enables me to see everything i need to know from a firm management perspective from my phone which gives me the freedom to do other things and not worry about what is happening at the firm.

Timesaver

Litify is part of the foundation of our firm. It gives us remarkable insight into the status of every client and matter in every respect, from onboarding to progress and even problems. Our firm is on the smaller size, so I am very thankful for the time Litify spent with me to make sure that we were a fit.

A serious product for serious law firms

Overall, our experience has been great. The support team at Litify has been great about addressing any questions or issues we have run into and adding new functionality where it makes sense. The only downside I would say is that sometimes Litify launches too many new features without first doing deeper development on existing functionality. If Litify can shift towards building out what already exists, it will be a huge advantage and they will dominate the legal space for tech forward firms.

Great case management tool for tech forward firms

Sky is the Limit

Easy to use software 

Still needs some work 

Thank you for sharing your Litify experience with us. We’re glad to hear you’re enjoying our robust reporting and dashboard capabilities. Litify is built on an open and flexible platform: if there’s additional functionality you need, we can provide assistance through our extensive integrations and APIs. Our in-house team of Litify experts and admins may also be able to help with additional configurations in your org. Please reach out to your CSM directly — we can support you.

Go to solution

We have decreased the length of time our files are open, increased our intakes, increased our conversion rate, increased our average fee, and increased our 5 star reviews.

Life-changing software with legendary support

Firm Adminstrator

Thank you for the honest review of your Litify experience. We’re glad you’re taking advantage of our reporting capabilities and integration with Microsoft Outlook for your document management needs. Litify is a powerful platform, and every element can be configured to match your specific workflows. Please reach out to your CSM directly — we can support you in setting up the platform and getting it to work better for your needs.

Litify Reviews

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61 reviews