AgoraPulse Reviews

- The budget and scalable plans - New reporting is amazing! - Instagram publishing - They are Instagram/FB Partners (Trust)

- We wish we had Pinterest publishing - We wish we could publish stories

Hey Javier, It's great to hear that our social media management tool is saving your agency so much time! While we don't support Pinterest at the moment, we *do* support the scheduling of Instagram stories via push notifications. It's our way of helping customers while staying in Instagram's good graces. Lisa at Agorapulse

The unified product features are a life-saver for my team and I. Being able to plan/schedule content, monitor/respond to mentions, and gain valuable insights from analytics all in one place makes our jobs so much easier. The UI is great to look at and intuitive, and the team behind it is responsive and extremely caring about their customers.

There are a few areas in which I think the content scheduling workflow could be faster or more efficient.

Hi Dustin, Thank you for leaving such an awesome review about Agorapulse. We strive to make your team's lives easier, and it sounds like we've been achieving that! We would love to hear your thoughts on how the content scheduling workflow could be faster and more efficient. Can you reach out directly to us to elaborate? Thanks! Candace Agorapulse

The listening tool is easy, including the IG API.

That you cannot separate facebook comments from ad comments.

Thanks for the review, Alexa. Have you tried the inbox filter to separate the Facebook paid comments from the organic comments? It's a helpful way to separate them. Lisa at Agorapulse

Our team has enjoyed using shared calendars with clients. The approval process has been easy for our team and clients. Reports are simple and beautiful, eliminating our need for additional weekly reporting tools.

We could really use a "pause all content" option or kill switch for a brand or account. Especially in 2020, this function would be helpful. The queue/category workaround is clunky. A client approval process for queues would also be beneficial. Without the ability to have clients approve that content, queues are useless to us, unfortunately.

Thanks for sharing your experience with us! I am so glad to hear that you've enjoyed working with our Shared Calendars. I've just added your vote to the suggestion to add a "pause all content" button. Again, thank you for sharing that suggestion with us!

What I like most about Agorapulse is it the LEAST finicky social media scheduler that I have used. I have tried others (if you can publish the names of other companies: Hootsuite, Buffer. If you can't, just delete this line) and with those I was CONSTANTLY having to fix something. You can tell immediately that Agorapulse is in a different league than other social media schedulers. It is meant for managing multiple different accounts and to scale to use with teams. I recently brought someone on to help with some basic scheduling and I just had to simply add them, give them privileges, they scheduled the content, sent it to me to review and I could review and accept quickly across all of the socials. Easy, breezy, lemon-squeezy.

The only large con I can find about the software currently is not being able to easily adjust a post when it is scheduled across multiple different accounts. Example: I have a company that is in several different countries and as such different time zones. If I want to adjust some wording in one of those countries profiles I have to duplicate the original post and then schedule just that countries post. I realize I am probably in the extreme minority that has this problem but just wanted it known. The only other gripe is it's integration with Instagram, but that is NOT Agorapulse's fault. Instagram is a such a diva software to work with and it hates any sort of efficiency or outside API integration. It could honestly leave tomorrow and I would care less.

Hi Adam, Thanks so much for this review. It's fantastic that you've found our publishing scheduler to be next-level. As far as the Instagram API goes -- oy, don't get me started :) I also hear what you're saying about editing for different time zones. I'll talk to my product team about this one. Warm regards, Lisa Kalner Williams Product Marketing Director Agorapulse

Ease of use. It is incredibly easy to schedule content, engage with followers, and create custom reports to better understand user behavior.

The need to use the app to post more than one photo to a post on IG. There are also often issues when trying to post an image to Facebook through a scheduled post. Many times the image doesn't end up appearing on the post. Would love if Agorapulse did an integration with Pinterest...and maybe even TikTok.

Hi Melissa, Thank you for sharing your review! We are delighted to hear about your experience using Agorapulse! Unfortunately, due to Instagram's API limits, it is necessary to use the mobile app to post more than one picture on Instagram. We will keep you posted in case anything changes. I have also added your vote to the feature request to add TikTok and Pinterest. Cheers! Samia

The main thing that set Agorapulse apart for us was the advanced reporting, which makes it easy to share social media ROI with executives.

No issues I can think of. It would be nice to combine reporting for multiple networks without additional fees.

Thank you so much for taking the time to leave us this review, Ryan!

I really enjoy the easy-to-use interface for scheduling, but most of all I love the Power Reports add-on. It takes minutes to set up and schedule to run on a regular basis, looks professional and is easy to add analysis to and share with management.

A few tiny quirks, but customer service is amazing and provides workarounds/tips or adds to their suggestions from users for their developers.

Hi Laura, What an awesome review of Agorapulse, thank you! It means so much to us that you took the time out of your day to complete this. We are so happy to hear that you love the Power Reports as much as we do! If you have any questions, always feel free to reach out. Cheers, Candace

This software is effective and efficient for scheduling posts, reviewing comments and replying to messages. It provides such a solid platform for you and your team to create, edit, and approve posts allowing for long-term planning and scheduling of social media.

The only downfall is not being able to boost posts within the software, so users who manage social media still need direct access to Facebook or the platform to boost posts.

Hi Kayla, It's so great to hear how Agorapulse is working for your company! I've added your name to a notification list for boost posts -- should the feature get added to our roadmap, you'll be notified. Thanks! Lisa at Agorapulse

Easy to use. Every element of the working area is functional and explainable. Creating a post is a breeze, no hassles. Individual editing for platform can be done right at the spot (for example Twitter posts). Scheduling is SUPERB, it comes with an approval system or a time scheduling system and best of all an repetition system, brilliant! Statistics are clear and usable.

LinkedIn posts don't come nicely, an image is being cropped. Also there is no summary statistics of all the platforms together (they are working on it as we speak).

Hi there Tayfun, What a treat it was to read your review of Agorapulse. It's great to hear how our social media management tool is helping you with your scheduling and reporting. And yes, you're right -- unified reports are coming soon to make your social media reporting even easier. I've put your name on our notification list specifically for this feature so you'll be informed when this is ready to go live. Warm regards, Lisa at Agorapulse

The main reason for moving to AgoraPulse is the fact that it offers publishing, listening and community engagement with all providing great service but at a very competitive price for our size of agency. It is constantly introducing new features such as the shared calendar which is allowing us to drop another service and bring clients on to AgoraPulse for all processes of social management.

Not much - the only thing we would love is an alert when channels have no content scheduled in, given the number of accounts we manage it would be great to have this to know when they are about to run out or have run out.

Hi Ben, So glad the features, customer support, and price point are working well for your agency! Warm regards, Lisa Kalner Williams Product Marketing Director Agorapulse

There is so much I love about this software. From scheduling to cropping posts in the app to prepare for posting has been such a pleasure. I love the ability to edit copy for each platform and the ability to save my hashtag groupings. The analytics are also absolutely incredible!

There is not much I don't like, I came over from Buffer and this software has been excellent. The only cons I find are with the Instagram API which is out of your control.

Hello Stephen, Thanks so much of sharing your story of coming over from Buffer! I'm so glad you're seeing great value in our engagement, publishing, and reporting features. Here's hoping that Instagram API gets friendlier with third party tools! Lisa at Agorapulse

I like that you can easily assign stuff in your inbox to team members. Sending the product for review is very helpful too. I also appreciate the fact that I get a notification as soon as something might be wrong and then again when it is fixed. With other software I've tried, you don't know something is wrong until a post doesn't go out.

I do wish there was a way to manage Google My Business through AgoraPulse. I heard that's coming, so hopefully in the future!

Thanks so much for your comments, Kylie! We're very grateful for customers like you and hope you stick with us for years to come.

I love how easy AgoraPulse is to use; we have members in our department who are occasionally tasked with leveraging AgoraPulse, and they can jump in with minimal training! I love the categorization of tools, how quickly the customer service team responds and helps, and the way updates are initiated and tracked! This tool stays on top of SMM trends and needs.

There is nothing that I like the least about this software.

Hi Jennifer, I'm tickled pink with how much you and your team are enjoying Agorapulse. We aim to make social media management easy -- from our onboarding, to the navigation of the tool, to our support team -- and it sounds like you've made great use of all three assets! To you social media success, Lisa at Agorapulse

We looked at many tools for social media management. The price-performance ratio was by far the best at Agorapulse (even if the name is a bit bulky to pronounce ;-) The tool supports multiple channels, has an efficient and easy user rights management, has extensive and very easy to use approval processes or processes to assign messages and comments to other users. The built-in translation function...

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The tool has some weaknesses, e.g. it does not support all features of the different platforms, such as Facebook carousels. In these cases the use the platforms themselves is necessary. And what is also missing is that comments on Facebook/Instagram ads are displayed. Agorapulse only shows comments on organic posts.

Hello Michael, It's super to hear how our tool's onboarding, inbox, and reporting options have worked for your worldwide team. Our inbox captures ad comments on Facebook and Instagram so continue to reach out to our support team for more information. Warm regards, Lisa Kalner Williams Product Marketing Director Agorapulse

The best part is the amazing customer service! They are responsive and generally have a good response for everything - including an idea to workaround if needed. The interface is nice and user-friendly. It was easy for team members to get used to the publishing and analytics tools. The crowd favourite is the ability to publish to (and edit for) multiple channels easily from one place. The price is incredibly accessible, especially for a non-profit like us! Love the system for addressing clients' wishes - we can vote and comment on them, and get updates when they're being worked on or the opportunity to consult with an AP team member on them. Overall I feel more efficient using AP.

I had to add all 40 social accounts myself, which was long. I believe this is being fixed soon (if not already). They really need to add a draft option and/or option to add notes to the calendar to address the lack of ability to plan social posts using AP. Again, this is something that seems to be on their radar. There are other, smaller limitations, like not being able to schedule (or upload a carousel) from the app. Social listening can definitely become more sophisticated, and I'm confident it will.

Hi Lynne, Thanks for the fabulous review! Our team is thrilled you're happy with our service! And yes, you're right! We are already working on some pretty awesome features that I'm sure you will like. :-) Stay tuned!

Agora makes it easy to post and follow multiple pages. I like the possbility to replicate post, the calendar view that gives me a complete overlook of the monthly schedule. I also like the flexibility in managing the subscrition plan, where I can buy additional features as I need. I also like the fact that the developers are pretty active and keep on adding features.

I think the software needs some improvement on the overall functions that it offers. First of all, it needs to give the ability to schedule instagram stories without any workaround (the solution that you guys are using now is not convenient at all, look at Storrito for some insights). Activity assignment could be improved, in the way that there should be the abilty to have a conversation over the assigned item, not only a message. I would also like to see better functionality in terms of # following and mention monitoring. Reports could be improved in addding customizations to the data that it exctracts and in scheduling reports that may be sent out to clients.

Hi there Matteo, Thanks so much for sharing your Agorapulse experience with GetApp readers. It's great to hear how you're using our social media management features. We wish we could permit Instagram Stories scheduling like some of the other tools out there -- but then we'd be violating Instagram's terms of service. (And we don't want to do that.) As for the revamps to our reports, we have team members working on that right now! I've added your name to the notification list regarding emailed/scheduled reports. Lisa at Agorapulse

The reports are nice. It's great that the analytics (and activity record) pulls in posts that were scheduled natively to platforms. The permissions feature is crucial to us as an organization managing over 200 social media accounts and their admins. Customer service is out of this world. Questions submitted to chat are answered quickly. I was so impressed when I received a personalized screen-recording as a response during troubleshooting. I sent it to my superiors to show them how we could improve our own customer relations.

There NEEDS to be a way to create draft posts. At present, the software is ideal for companies that sell a product or produce evergreen content. However, for institutions that share mostly news, events and updates, the absence of drafts makes it difficult to schedule more than a week out. Would love the option to make labels accessible across accounts/users so that the owner can create a filing system for the users. The media restrictions need to be updated. Twitter and Instagram allow uploads of media with specs that Agorapulse will not allow scheduling to those platforms.

Hi there, Thanks so much for your detailed feedback! Has support shown you a workaround for the draft issue you mention? Our new shared calendar feature might also help you with not-yet-there scheduled posts. It sounds like you have a great relationship with support so do reach out to them. Lisa at Agorapulse

As an agency, Agorapulse really does make it easy to organize clients by channel and work efficiently with team members. Scheduling articles for LinkedIn and Facebook is mostly seamless and straightforward. I love the review functionality, which makes it incredibly simple to share posts between team members for review and approval. The reporting and listening features seem fantastic and it's on our list to spend more time utilizing those functions. Customer support is excellent and the team is very responsive in live chat, email, and the Facebook members group.

There are several quirks with Agorapulse that prevent me from completely loving the software. As an agency that specializes in real estate and works with a lot of photos, the inability to rearrange photos once uploaded for a post is a huge time suck for us. We do often have difficulty tagging users within posts and adding locations. The Instagram functionality is also missing a few key features, including a visual grid planner and first comment hashtag scheduler. These two functions force me to pay for a secondary software for managing Instagram, which is a large additional expense.

Hi Alissa, Thank you so much for your review. I'm glad to hear that our social media management tool has streamlined things for your busy agency. Our publishing product team is hard at work at the three Instagram-friendly features you mention. I see that you were already on the notification list for the grid, but I added you to the lists for the first comment and rearrange photo features. You'll be notified once they are released. Thanks for seeing the value in our tool, Alissa. We working on making the tool irresistible for you. Lisa at Agorapulse

I love the ease of use and the ability to design content out weeks in advance. The listening tool is helping our team connect with users and the approval system makes it easy to manage my employee's work on a daily basis.

That I have to purchase more after 32. We are always looking to expand and add more social profiles to the calendars, I fear one day our organization will outgrow AgoraPulse, which is not ideal because we have all grown to love it.

Hi Dustyn, My favorite quote of the day: "A Marketing Agency's Best Friend." Thank you. We work hard to make sure that agencies have what they need to be efficient and prove ROI. We are growing too! As such, we'll continue to offer opportunities for your agency to scale with us. Thanks again for sharing your experience here with GetApp. Lisa Kalner Williams Product Marketing Director Agorapulse

I like the fact that it allows to manage pretty much all the main social networks on a single place. The planification features are great and save me a lot of time once fully mastered. I really like the fact that you can have create and manage "thematics slots" in order to have more than one basic queue by account to deploy more advanced strategies.

Pretty much nothing! It could maybe benefits more in depth KPIs for reporting as for some, you may still have to connect to your account directly. The things I dislike are caused by social networks policies, so Agorapulse has to follow. Maybe a followers management tools for Twitter (who started to follow you, following suggestions, accounts innactivity, ...) could be a nice addition to the existing features.

Thanks for the kind words -- so glad Agorapulse has helped you for these past few years! And aren't the thematic slots/queue categories super helpful? Lisa at Agorapulse

The thing I like most about AgoraPulse is that their team is incredibly responsive to support questions. From a feature perspective, as a community management tool, I feel that they are the best tool o the market for social media community management.

Some publishing features are lacking, for example, the ability to choose thumbnails when posting a video to any of the supported social media platforms. The lack of story publishing for Instagram is also another feature that is missing from AgoraPulse. The lack of these Conversion focussed Marketing features forces us to use other social media management platforms for publishing content.

Hi there Max, I'm thrilled to hear how much you love our support team and community management functions! We support scheduling to Instagram Stories -- feel free to reach out to someone on the support team for details. Warm regards, Lisa at Agorapulse

Agorapulse is really easy to use and it also has a wide range of features. As a marketing agency we manage a large number of profiles, and Agorpulse helps us keep track of our posts, engagement, messages and analytics all at once. The reports are detailed and save us time by being downloadable as PDFs, instead of having to go into the social media app itself and compile data manually. The shared calendar feature is amazing, we can get direct feedback from our clients and make changes as and when they request it. It's easy to delegate tasks between team members as well.

Sometimes the assign feature does not work until I log out and in again. The mobile app could use some serious improvement as it's hard to use and the most important features are hidden away/hard to find. It would be great if Agorapulse could do detailed Reels reporting and I would love to schedule the first comment and hashtags as well (like you can in Later.com) An agorapulse provided Link In Bio feature would be amazing.

Hi Fanni, Thank you so much for sharing your feedback and suggestions with us! We are glad to hear about your experience with our tool and I'm excited to let you know that some of the features that you suggest are on the way ;-) I'll share more details with you internally. Cheers, Samia

Namaste. One of the biggest issues facing non-profit organizations concerns time management. Staff and volunteers are often swamped with administrative tasks or work on the ground, so social media falls through the cracks. This was the case with our non-profit, Powering Potential. For us, AgoraPulse is a time saver. Managing our social media accounts through one easily accessible interface shifted the entire perception of why online publicity is viable. Before AgoraPulse, social media was seen mostly as a "black hole task" that absorbs time and money with no foreseeable benefit. Now social media can be handled in a fraction of the time and without the headaches.

This is likely a simple fix, but the login is wonky. There doesn't seem to be an option to stay logged in to avoid the program opening up two separate tabs - the original AgoraPulse screen with the robot icon at the bottom and the next tab that will contain the login box after you hit "Log in." You are always forced to close the first tab manually. I also prefer the desktop version to the phone app regarding ease of use. At times, the app froze on my phone screen.

Hi there Olivia, I'm overjoyed to hear how using Agorapulse has improved your organization's outlook on social media management! I hear what you're saying about the login. Let me look into it and get back to you if I get something concrete. Thanks again. Namaste. Lisa

Agorapulse's scheduling functions and ways to monitor are seamless. I love that you can automatically "hide" posts that use derogatory keywords. It makes my life much easier! I haven't used it yet, but being able to do scheduling in bulk is a great feature.

I don't understand why Agorapulse would add a reporting feature at an expensive, additional cost. You should be able to pull a comprehensive group report without paying more money. If I schedule a post at one time for Twitter, Facebook and LinkedIn, I would like for that to stay grouped. Currently, you have to go back in and edit each post individually.

Hi there, It's always a good day when I read that someone is using our Inbox Assistant to automatically moderate incoming conversations. So glad it's made your life easier. Lisa at Agorapulse