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Customer.io Logo
Customer.io

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Customer engagement platform for tech-savvy marketers

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Customer.io Pricing, Features, Reviews and Alternatives

Customer.io product overview

Price starts from

100

Per month

Usage Based

What is Customer.io?

Customers are bombarded with messages every day, and most go ignored. Customer.io is a customer engagement platform designed for tech-savvy organizations to create personalized customer journeys that engage, convert, and scale. Fueled by first-party data, teams can manage and tailor their customer messages across all channels, including email, in-app, push, SMS, and webhooks – all within one intuitive platform. Today, 7500+ brands trust Customer.io with their messaging needs. Customer.io’s suite of products includes Journeys, a messaging automation tool, Data Pipelines, a customer data platform; and Parcel, a code editor designed for email. Founded in 2012, Customer.io is a globally distributed, remote-first company named one of the fastest-growing private companies on the 2023 Inc. 5000 list.

Key benefits of using Customer.io

1. Send automated marketing, promotional, and transactional cross-channel messages (email, SMS, push notifications, in-app messages, webhooks)

2. No-code workflow builder

3. Sync data to and from your data warehouse for real-time segment updates

4. Easily integrate with your existing MarTech stack

5. A/B and multivariate testing

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Email/Help Desk
Chat

Training options

Documentation
Webinars
Videos
Live Online

Customer.io pricing information

Value for money

4.3

/5

78

Starting from

100

Per month

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Customer.io features

Functionality

4.4

/5

78

Total features

92

8 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Third-Party Integrations
API
Campaign Management
Reporting & Statistics
Data Import/Export
Customizable Branding

Customer.io users reviews

Overall Rating

4.7

/5

78

Positive reviews

97

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.86/10
Rating distribution

5

4

3

2

1

58

18

2

0

0

Pros
Very easy to integrate our data sources like Segment, and simple to get attributes and events. Perfect for running onboarding campaign or lead nurturing campaign.
The features and capabilities offered are great for the price. Strong Customer Service as well.
An excellent tool for Automated Marketing campaigns and the product and support teams are extremely helpful.
Cons
The lack of a WYSIWYG editor for my marketing counterparts (tho I hear rumors this is coming) and event-based filters in my workflows.
The data functions and the somehow difficult interface of campaigns and flow-building.
There are not many customization options. It is also limited to users that has large customer bases.

Overall rating contenders

Customer.io FAQs

Q. What type of pricing plans does Customer.io offer?

Customer.io has the following pricing plans:
Starting from: $100.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Customer.io?

Customer.io has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Customer.io support?

Customer.io supports the following languages:
English


Q. Does Customer.io offer an API?

Yes, Customer.io has an API available for use.


Q. What other apps does Customer.io integrate with?

Customer.io integrates with the following applications:
Stitch, SatisMeter, authorize.net, Appcues, Microsoft SQL Server, Google Forms, Amazon Polly, GitHub, Make, WooCommerce, PayPal, Google Analytics 360, YouCanBook.me, Singular, Amazon S3, Amazon Redshift, Emailable, AtomX Live Chat, Zoho CRM, Jira, ManyChat, UserVoice, AppsFlyer, Calendly, WhatsApp, Bizzabo, Clearbit, Qualaroo, Zapier, Recharge, Hightouch, Recurly, Survicate, OneSignal, Pinterest, Gist, Podia, Segment, AWS Lambda, Unbounce, Airtable, Nosto, Litmus, ClickFunnels, Trello, SparkPost, Poptin, PostgreSQL, Pipedrive, Amplitude, Buffer, GitLab, InnerTrends, Acuity Scheduling, Drift, WordPress, Contactually, Gravity Forms, GrowSurf, MySQL, Help Scout, Stripe, LeadsBridge, Snowplow BDP, Jotform, WPForms, Chameleon, Branch, Zoho Forms, LiftIgniter, SugarCRM, Harvest, Close, Azure Blob Storage, Wistia, Livestorm, Slack, Google Contacts, LoyaltyLion, RudderStack, Attribution, Google Ads, Nimble, STITCH, Basecamp, Netlify, Northpass, Kajabi, Matomo, LinkedIn for Business, Bitbucket, Eventbrite, Panoply, SupportBee, Hello Bar, Mixpanel, Mailgun, Crowdcast, Cratejoy, SurveyMonkey, Chargebee, Google Calendar, OptinMonster, Hull, TeleSign Platform, Twilio, Inkit, NeverBounce, Sinch MessageMedia, Aha!, Mailjet, Trustpilot, mailfloss, Asana, Digioh, AdRoll, Mobile Text Alerts, n8n.io, HubSpot CRM, Dasheroo, Google Sheets, Intercom, Productboard, Snowflake, Shopify, Zendesk Suite


Q. What level of support does Customer.io offer?

Customer.io offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat

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