Referral SaaSquatch Pricing, Features, Reviews & Comparison of Alternatives

Referral SaaSquatch

Loyalty, Referrals and Rewards for Online Businesses

4.5/5 (10 reviews)

Referral SaaSquatch overview

What is Referral SaaSquatch?

SaaSquatch is a cloud-based loyalty, referral and rewards marketing platform that offers digital businesses a centralized platform from which to track, manage and reward referrals from their customers. Incorporating built-in analytics tools, reporting capabilities and flexible theming as well as mobile-optimized email notifications and security management features, SaaSquatch aims to provide users with a simple yet powerful customer advocacy solution.

With SaaSquatch, users can design and integrate digital referral touch points across any of their marketing channels. Since SaaSquatch includes a flexible theming engine, users can customize referral programs to match the particular aesthetics of their enterprise. Using SaaSquatch’s built-in analytics tools, users can collect and inspect valuable data on their referral program’s performance. To detect fraudulent behavior and control personalized customer rewards, SaaSquatch employs automated detection algorithms.

SaaSquatch also enables users to send mobile-optimized email notifications to maintain customer engagement in the referral program. To enhance the customer experience further, SaaSquatch enables users to create referral touch points which are operable on any device with their platform API and Mobile software development kit (SDK). Alongside the REST API and Mobile SDK, SaaSquatch supports native integration with a number of applications such as Salesforce, Segment, Stripe, Recurly, Zapier, Tango Card, and Branch Metrics.

Pricing

Starting from
$1250/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, India, Germany

Supported languages

English, Arabic, Chinese (Simplified), Czech, Danish and 19 other languages, Dutch, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai
Referral SaaSquatch screenshot: Customer Experiences Your Customers Will LoveInstall Referral SaaSquatch through Segment.ioReferral SaaSquatch screenshotReferral SaaSquatch screenshot: Truly Multichannel Marketing CampaignsReferral SaaSquatch screenshot: Personalized Customer Touchpoints

Referral SaaSquatch user reviews

Excellent
5

Very good
5

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  3.9
  4.4
  5.0
Darren Cody

Makes it simple to create a network effect

Used daily for 6-12 months
Reviewed 2020-07-20
Review Source: Capterra

I wanted to create a referral program from day one at Ruckify because of the effect it can have on the business economics but needed to wait until the company was properly positioned and could support one. The SQ was extremely helpful in advising us to tweak the program and how to get the most value. I felt that the sales process was all about how they can meet our unique maretkplace platform needs and how they will scale with us. Implementation was easy because the SQ support team would answer any questions/blockers in real-time to get us live ASAP. I highly recommend them.

Pros
- Ability to add/create multiple programs and run them simultaneously - Ability to create and configure a program to meet your needs - Well supported API docs - Helpful and knowledgeable support staff - Great tracking and analytics/reporting - Easy to use admin UI - Company listens to feedback and values it

Cons
- Integration was straightforward and easy with SQ's documentation - The specialize in Referral Programs and have all the necessary features to create and scale it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Meagan McKinnon

Since some recent features/updates, it's better now

Used weekly for 1-2 years
Reviewed 2018-08-01
Review Source: Capterra

Pros
locating participants is relatively easy (although i find there are still improvements to be made). we're now able to flag or block referrals based on a couple different fields that screen for fraud. integrated ability to add/ake away rewards in your own native backend/admin system.

Cons
there's just a lot of unnecessary clicks in here. good example is when trying to identify *why* a referee has not received their reward, you gotta approach from a specific route. language in the platform is often confusing - "manage participant" is vague.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Nika Kramzar

Excellent customer service

Used daily for 6-12 months
Reviewed 2017-01-23
Review Source: Capterra

Impressed by quick responses and realizations of our wishes. One of the best experiences I've had with a 3rd party provider, which is extremely important. However, we do miss a chance to be able to change the photos and texts of referred content ourselves. This would enable us to be more egile and flexible.

Pros
It's flexible so that it can fit your needs perfectly. Also, the customer service is awesome!

Cons
That we have to contact Saasquatch everytime we want to change the text or photo of the shared content.

Response from Referral SaaSquatch


Thanks Nika! We've love working with you and your team at Chipolo. This partnership has helped us establish our presence in the E-Commerce vertical.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Scott Sasser

Overall, it has felt a bit limiting at times, but for the price, we are getting what we need.

Used daily for less than 6 months
Reviewed 2017-05-09
Review Source: Capterra

Pros
Being able to pull my own reports when I need them. (New feature that is definitely appreciated). Also, the customer service has been unmatched. Having a Slack channel setup has made it very easy and the team is extremely responsive.

Cons
Not having enough reporting abilities. Having more flexibility in creating custom reports would be extremely helpful. E.g., easily sortable/exportable lists of who referred who.

Response from Referral SaaSquatch


Thanks for the feedback Scott! We're investing in more platform flexibility so you and our customer base can get more value from our solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Brian George

Very good referral platform

Used weekly for less than 6 months
Reviewed 2019-12-31
Review Source: Capterra

We replaced the existing tool with Saasquatch. Customer service is great

Pros
Great customer support. Dry quick turn around times. Platform is well laid out and can integrate to a variety of platforms

Cons
Some email actions are the best. May need additional email marketing tools to send communication to users

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Referral SaaSquatch pricing

Starting from
$1250/month
Pricing options
Subscription
View Pricing Plans

We do not charge a commission on your referral revenue!

Referral SaaSquatch features

API
Activity Dashboard
Campaign Segmentation
Customizable Branding
Multi-Channel Marketing
Real Time Analytics
Third Party Integration

A/B Testing (219 other apps)
Automatic Notifications (233 other apps)
Campaign Analysis (327 other apps)
Campaign Management (407 other apps)
Content Management (308 other apps)
Customizable Templates (325 other apps)
Data Import/Export (287 other apps)
Drag & Drop Interface (273 other apps)
Engagement Analytics (292 other apps)
Monitoring (263 other apps)
Reporting & Statistics (412 other apps)
Social Media Integration (339 other apps)
Template Management (220 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Referral SaaSquatch

Key features of Referral SaaSquatch

  • Activity dashboard
  • Activity management
  • Activity monitoring
  • Activity tracking
  • Analytics
  • Application integration
  • Campaign management
  • Campaign segmentation
  • Conversion optimization tools
  • Customer analysis
  • Customer loyalty program
  • Customizable branding
  • Design management
  • Email integration
  • Event triggered actions
  • Gamification
  • Lead management
  • Loyalty program
  • Mobile integration
  • Mobile software development kit
  • Multi-campaign
  • Multi-channel marketing
  • Referral tracking
  • Reward distribution
  • Secure data storage
  • Social network marketing
  • Status reporting
  • Targeted promotions
  • Third party integration
  • Triggered email
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Benefits

SaaSquatch includes powerful analytics tools which enable users to measure accurately customer interaction in their programs.
SaaSquatch equips users with a Mobile SDK and REST API to ensure that programs function on any customer device.
SaaSquatch supports flexible and robust integrations, providing users with access to a number of applications designed to manage, optimize and personalize the customer experience.
Users can send mobile-optimized email notifications and targeted promotions to maintain successful customer engagement in the program.
Built on a secure cloud infrastructure, SaaSquatch manages and stores all customer data carefully and securely.