ReferralCandy Pricing

What I like the most about ReferralCandy is that it makes the business grow while making the customers happy, and their friends too! It let this happen through a handful of contents that are partially customizable, and all the rewards to the advocates and their friends are sent out automatically, asking no more effort than to choose which are the discounts that you want to give to the customers, and what are the rules that make the discounts applicable (for example the minimum order value). Plus, the support team is very quick and helpful in answering doubts and questions and giving useful tips to make the most of this software! :)

I would say that the things I liked least about ReferralCandy are: - that I am not able to deeply customize the contents through the HTML exposed - that I am not able to understand how the contents performs singularly (for example how many links are shared from the post-purchase pop-up, or through the first email, the reminder email and so on)

ReferralCandy is a simple to use and cost effective app to grow your ecommerce referrals.

The UI could be a bit cleaner and there could be more functionality for managers

They have wonderful customer support available to answer any questions I may have, which can be hard to find these days. In particular, [SENSITIVE CONTENT] has provided top-notch customer support! She is kind, helpful, and always has a quick response time. I'm truly impressed :)

Not as sophisticated as other options, but great for the price point

ReferralCandy was extremely easy to implement and is very easy to manage day-to-day. The support is also great; I typically get all issues resolved very quickly. It is also affordable compared to other options.

I'd just like to see more features that allow us to customize the ReferralCandy experience. The best example would be a feature that would allow us to control when we send rewards to advocates. Some advocates complain that payouts only happen on a monthly basis. If we could control payouts and make them more frequent if we wanted to, like some other referral platforms allow, that would be excellent!

The program is relatively easy to set up and get started. However, don't rush make ourself know with the consequences of certain settings.

Although the software is relatively straightforward, I had many questions about reward setting and other areas of the software. Only once you get really deep into the software certain consequences become clear or start raising questions. I think the reward setting page could be more clear. If you want I am willing to give you more detailed information and input. I think it would help to add a calculation model feature that can be used to simulate what cost/benefit a certain reward will have. Ie. what does a reward cost and what is the benefit. I made this in Excel now, and it was really useful. I have had frequent contact with your customer service officer [SENSITIVE CONTENT HIDDEN]. Her help has been very friendly, fast and accurate. In my opinion she's doing a great job!

The software is functionally operational from day 1. It has the core features of a referral program and common access points for integration. Their system is open enough to allow for additional tinkering to adapt it to your system but it you can hit the ground running.

The ways of accessing information on users enrolled to the referral programs and analytics needs more granular control. Its virtually impossible to manage and migrate large amounts of data in an efficient manner. As such, it may be difficult to use the product to scale but their customer support and development team maintained comms with us so we were able to eventually solve the issues but there were many compromises.

It is an easy way to manage our referral program. [SENSITIVE CONTENT] was incredibly helpful in getting our program setup.

There could be more technical features built out, but then would likely be more expensive.

ease of use, great customer service, affordable for a small business

nothing really, didn't dislike anything

I have been using this product for less than a month so I can't really comment on how great the product is yet - however I can comment that the onboard process is thorough. I've had a couple of issues setting up due to the complexity of my website, but two different support staff have worked with me to get everything working the way I need it.

The pricing of this product is quite expensive compared to other referral programs, but I had to choose it due to its integrations with other apps I use. It will remain to be seen as to whether it pays for itself but I'm hoping it will make it easy for customers to refer their friends.

ReferralCandy has helped us save when it comes to having a referral program to serve our customers.

Given we have subscriptions, we had a big hiccup with the integration with Recharge that the ReferralCandy team helped resolve. It would have been great if that was already smooth before we launched.

Referral Candy is easy to use and implement on my site. Customer support is friendly and prompt with responses. My customers really appreciate the rewards for telling friends.

The emails are a little clunky to edit and I had a little trouble finding the setting that controlled how frequently people received reminder emails, and a few clients got irritated by that. I found the setting for that finally and now no longer send reminder emails.

I like the pricing structure of a low monthly fee compared to other products coupled with a modest pay-for-performance fee. Product was very easy to setup, we were able to easily setup the Javascript on our check-out page.

For the emails that go out I'd like to be able to reference some more dynamic fields we can build into the email message such as the referrer's referral link.

What I like most is the support from the team especially from Cris and Sam.

It is quite confusing at times based of my level of understanding is low.

I love how easy it is to implement. Also the customer service is responsive which is helpful for a first time user.

I wish there were better tracking options. Outside of integrations there aren't too many ways to track performance.

The ease of setup and implementing into our woocommerce marketplace. Rep was a great help in ensuring we were live and functional with ReferralCandy.

I don’t like the commission on referral dollars. Our marketplace does not make money on most of the transactions from our site so this will be a cost we have to eat as our traffic increases, but we hope that the traffic will add to our overall subscription services sales. It is risky as we grow.

What I like most about this software is how easy it is to set up and get started on creating referral programs. Referral Candy makes it very easy for us to implement their system for merchants to boost conversions and spread the word about their companies in such an amazing way.

What I like least about this software is the leap for monthly pricing as you get into the enterprise space, however that's just because it's harder to get a client to sign up for it (but hey, that's just business and I get it). The monthly price point is hard to beat for something like this, so it's a good alternative.

I like that it motivates my clients to refer people.

I wish it was a little less expensive on the commission side.

I was able to set up my referral campaign within 24 hours! Their ready made templates, intuitive software, easy to understand help documents and quick live support made installing and going live a seamless experience!

No integration with Zapier & no LinkedIn social sharing option

I've tried other apps in the remote past, but sticked to this one because it can be customized and re-customized to my needs. I like clean UI and stats and it really boosted our revenue by 15-20%. Works well with shopify and each and every clean customer who recommends our site/product is rewarded. I have already recovered the ReferralCandy cost in the third month of its use.

Price may be a concern for small stores. Limitations in discount codes is a big no-no, and fraud automation instead of full automation makes other competitors suffer.

Very cost effective, easy to setup, love that we are able to customize all of the landing pages and emails sent to customers. [SENSITIVE CONTENT HIDDEN] from customer support was very helpful in solving a post-setup issue we had.

It would be ideal if the customer doing the referring could email the referrals to their friends using the software.

I appreciate that [sensitive content hidden] support was timely and helpful. Thanks.

There are many features I would like to have available but for the price, it is reasonable value.

When referring to a friend, the friend does not need to have a profile on the merchant's store and the code is automatically added at checkout.

Can't think of any. The app is very easy to use for customers and to set up.

Nothing. It isn't working yet for us, so I have no results at all

Few examples how other brands have used it... How often to use it, where it is placed on out site, examples of the process etcThe software didn’t work for our trial period. Without asking, they billed a year in advance, even before it worked. We are now 6 weeks in and have not used it once and have so far paid over $500!!Customer service is also poor! With no response to messaging, thus the review. I told them if they didn't get back to me I will write the review and hey ho... they didn't respond.We are still trying to get the money back and still trying to make it work, to then decide if it is good or not ! You have been warned! Andy Rigg Owner Rigged and Ready

When everything is set up, it is easy to use. Customer support was great.

Unfortunately there were quite a lot of technical issues before I could start working with it. Also I find the monthly price that will be charged after the trial quite high since it is not only that but also the percentage that is taken off the referrals that are made.