SendPulse Pricing, Features, Reviews & Comparison of Alternatives

SendPulse

Email, web push, SMS and Facebook chatbots on one platform

4.2/5 (114 reviews)

SendPulse overview

What is SendPulse?

SendPulse is an email marketing platform with additional channels: SMS, web push notifications and Facebook chatbots. Create mobile-friendly emails with an easy to use drag-and-drop editor. You can send marketing campaigns, trigger-based emails or set up autoresponders. SendPulse offers unlimited email sends with every plan, 24/7 live support, great deliverability and detailed reports. Free plan includes 15,000 emails every month and premium plan pricing starts at just $9.85/month.
sendpulse.com

Pricing

Starting from
$9.85/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Portuguese, Russian, Spanish, Turkish
SendPulse screenshot: Users can track their mailing campaigns through SendPulsePersonalized web push notificationsSendPulse screenshot: SendPulse reports on the number of opened mails and delivery errors, divided by countrySendPulse screenshot: SendPulse supports email, SMTP, and push notification campaignsSendPulse screenshot: Users can A/B test their email subjects and bodies in SendPulse to find the most effective version for their campaignSendPulse Automation 360 - Send Trigger EmailsAutomated Email Marketing and Trigger EmailsSendPulse OverviewEmail Subscription Form Builder in Sendpulse

SendPulse user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.1
  4.2
  4.0
Zachariah King

SendPulse fits our needs for bulk mailing to our many thousands of readers of our magazine.

Used occasionally for 1-2 years
Reviewed 2018-04-25
Review Source: Capterra

The ability to send thousands of emails in one go. It helps manage campaigns to all our subscribers readers. We also get to use it to send messages to select smaller subgroups of our readers and subscribers or even our advertisers (in some cases).

Pros
The User Interface UI is fairly neat and tidy. The buttons and controls are fairly easy to figure out even without a walkthrough or guide. The software allows you to send a huge number of emails (to clean email addresses) with ease. They maintain a high level of integrity with regard to not sending spam (to protect themselves and yourself). Their support staff are polite and pretty prompt in dealing with queries and complaints. They tend to offer solutions where possible. (For example, we had a mailing list that we had built over several years which had older addresses which had lapsed and expired and changed. When we tried to launch a campaign to those addresses many bounced back and they shut down the campaign midway. Initially, we were disappointed and irritated but after getting to chat with the support team we were offered good advice on cleaning our list. )

Cons
It would be good to have an email cleaner built into the software rather than having to use an external service. I hate to pay for anything but sometimes you have to. In the case of SendPulse i got a good deal on a special and am happy with the price i pay. Those using the software can control their budget and choose packages that suit their pocket but be aware that there are cos

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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EDUARDO BAUTISTA

SENDPULSE REVIEW

Used weekly for 1-2 years
Reviewed 2020-01-15
Review Source: Capterra

IT IS GOOD AND I WILL START USING MY OWN NEW DOMAIN AND I WILL START PAYING A PLAN FROM YOU GUYS EVERY WEEK I HAD REFERRED YOUR COMPANY TO OVER 300 NEW USERS FOR THE LAST 2 YEARS

Pros
IT IS USER FRIENDLY AND FAST AND YOUR CUSTOMER SERVICE IS GOOD AND THEY ANSWER FAST WITH A GOOD HELP ALWAYS... I LIKE YOUR SYSTEM BECAUSE YOU ARE NOT PUTTING TOO ISSUES IN ORDER TO SEND E-MAILS AS THE OTHER COMPANIES

Cons
WELL WHEN I PUT ALL MY CONTACTS FROM MY LIST YOU ALWAYS BLOCK MANY OF THEM AND YOU PUT IT AS ERROR BUT ALL OF MY CONTACTS THEY SUBSDRIBED IN OUR WEBSITE AND THEY ARE INTERESTED ON GEETING OUR E-MAILS

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kristen Chambers

Great for businesses just starting out

Used weekly for 6-12 months
Reviewed 2020-11-19
Review Source: Capterra

I really haven't had any negative experiences with SendPulse, other than some minor complaints detailed in the "Cons" section of my review. They've been very helpful and friendly in fixing any issues I've had, and overall I've enjoyed working with this software.

Pros
I like the fact that it's inexpensive/free to use for most business owners with a small contact list. Most email marketing sites offer a pretty pitiful number of contacts/email campaigns for their free trials, and then hike the price up significantly for those who are in between just starting out and having a huge following. They don't have a lot in the way of ready-made templates, but it's easy enough to customize your own, and their interface is pretty user-friendly.

Cons
It can take a considerable amount of time between sending an email campaign, and the delivery of said email campaign. I also don't like that, after going through the proper steps to make my newsletters comply with standards, I may still be regarded as spam and not be delivered to the inbox of the person receiving the newsletter.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Good but API is hard work

Used weekly for less than 6 months
Reviewed 2016-09-13
Review Source: GetApp

So – I am going to caveat this whole thing with – if you’re not interested in using the API or you are not coming from another service with an existing API integration, this probably won’t apply to you. Summary: 2 different API’s, both awfully designed, both poorly documented, both with completely different authentication methods, credentials etc. however, the application itself is great, so if you’re not using the API, it’s probably fine. Full Review: SendPulse has a functional API, but it feels like it was created by someone that read a REST API book of best practices without really thinking about how people would / should use it. My biggest problem is the way authentication works (on the main API which is for sending your campaigns, managing subscriptions etc.), sure it follows all OAUTH standards, but this means you need to manage identify on your application so you send all the correct tokens etc., it feels very Salesforce, not Slack (if you have used either of these API’s you will know, Slack is easy, Salesforce is really really hard) – another comparison would be that it feels like IBM made this software when you are using the API, not a start-up. If you are coming from something like MailChimp – the MailChimp API is easy, send a request with your API key and whatever you are requesting happens or you get a meaningful response, I have seen many garbage responses from the SendPulse API – you cannot guarantee JSON will come back, sometimes you get HTML, sometimes you get a weird HTML 404 page with some Yahoo copyright notices all over it, it all depends on how mangled your request is – so on top of having to worry about handling identity, you need to handle all sorts of strange responses not just JSON – and therein lies the next problem – DOCUMENTATION: The API documentation is god-damn-awful, and because the API is quite complex and / or obscure in terms of how you request stuff, you often end up with garbage responses and have to trial-and-error how stuff works. SendPulse has created a bunch of libraries to make this easier, and if you want to hang your PHP application by using their library, then go ahead – but if you have some kind of background task manager you will probably have to write your own stuff, which in most cases would not be too hard, but because the documentation is sparse, I really struggled to do even the basic stuff with CURL on the command line – if I was to suggest anything, provide CURL examples like Slack does, at least that way I could reverse engineer the CURL to sort out the lack of actual documentation (again, it’s a problem because the API responds with junk HTML if you get your request wrong so you don’t know what is actually wrong and have to trial-and-error a lot). On top of all of this, if you are planning on using the SMTP send-alone API, you have a completely different authentication process – one that I still have no idea how to make work – this is what the documentation says about how to authenticate: http://i.imgur.com/sVAc3II.png (the original documentation is here, but I think you need to be logged in to view it: https://login.sendpulse.com/manual/smtp-api/) I personally have no idea how to authenticate against this SMTP API. I have not yet asked support about it because they are looking at something else for me that is more important, but I just don’t…….. what….. from the documentation (a required parameter to authenticate, IV): “iv – an initialization vector, encrypted by a public key with an OpenSSL Library usage” – what is this? Why is it never mentioned again? how do I get it? And most importantly, why on earth is it different to the (already convoluted) other OAUTH authentication on the main mail API? Anyway, to wrap this up, I picked up SendPulse because I needed both templated / campaign based email and SMTP / transactional email and I previously had MailChimp, but did not want to pay for Mandrill because my SMTP volumes were super low. SendPulse is fine, but I have wasted more time than the money I would have saved just using Mandril, however if you can get over all of this, the product is actually pretty good which is why I have not left a steamer of a review score, and as I said at the start, if you are not using the API it is great. I just hope they release a new version of the API that focuses on functionality rather than horrible REST standards (although I’m not convinced all of this is standards compliant), which I think have generally been thrown away by the new-wave tech start-ups so people can quickly deliver value.

Pros
Price Web Interface Email Builder

Cons
API Can't use Email Builder emails in the SMTP email interface

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Alonso Salazar

Reseña

Used daily for 2+ years
Reviewed 2020-10-20
Review Source: Capterra

Se envia la facturacion electronica de nuestros clientes

Pros
La estabilidad de la plataforma es correcta

Cons
Soporte técnico es problemático se debe estar haciendo traducciones para enviar la informacion porque sino lo dejan a uno dias y dias sin respuesta, en las traducciones la mayoría de veces no entienden bien el problema y en general no tienen un soporte adecuado para latino america ya que por lo que he visto dependen de soporte de otras zonas de diferente lenguaje

Response from SendPulse


Hola Alonso, gracias por escribirnos y por tus buenas ountuaciones en practicamente todas las areas, a excepcion de soporte y por lo cual, estoy aqui para entender cuales han sido tus dudas y dificultades. Te hago llegar con este mensaje mi direccion de correo electronico, ayudame por favor reenviandome tu historial para analizarlo y ver de que manera podemos mejorar tu experiencia.

Que tengas buen dia, quedo a la espera de tu correo.

Ramiro Covarrubias
MKT Mgr
SendPulse Latam

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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SendPulse pricing

Starting from
$9.85/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Email service:
Free plan - Less than 2500 subscribers, up to 15000 email newsletters per month.
Monthly subscription - Based on number of subscribers, from $9.85/month for 2,500 subscribers, up to $840/month for 500,000 subscribers.
Pay-as-you-go - Prepaid email packages, from $32 for 10,000 emails, up to $812 for 500,000 emails.
~~~
Transactional emails (SMTP service):
Monthly subscription - Based on the number of messages to be sent per month, from $8.85/month for 10,000 emails, up to $274.86/month for 500,000 emails.
Pay-as-you-go - Prepaid email packages, from $15 for 10000 emails, up to $780 for 1 million emails.
~~~
Webpush service:
Free for up to 10,000 subscribers, $19.85/month for 30,000 subscribers and $199.85/month for unlimited subscribers.
~~~
Facebook chatbots: free. Removing "powered by" link costs $9.85 /month.

SendPulse features

A/B Testing
API
Automatic Notifications
Campaign Analysis
Campaign Segmentation
Customizable Branding
Customizable Templates
Drag & Drop Interface
Real Time Analytics
Reporting & Statistics
Template Management

Activity Dashboard (414 other apps)
Campaign Management (407 other apps)
Content Management (308 other apps)
Data Import/Export (287 other apps)
Engagement Analytics (292 other apps)
Monitoring (262 other apps)
Multi-Channel Marketing (261 other apps)
Social Media Integration (339 other apps)
Third Party Integration (396 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for SendPulse

Key features of SendPulse

  • A/B testing
  • Automated sending
  • Bulk messages
  • Campaign reports
  • Chatbots
  • Custom subscription forms
  • Customizable branding
  • DKIM signatures
  • Dedicated IP address
  • Delivery error reports
  • Drag-and-drop editor
  • Email personalization
  • Email scheduler
  • Email templates
  • Mailing list statistics
  • Personalized notifications
  • Push notifications
  • Replaceable text fields
  • SPF signatures
  • Segmentation
  • Sending reports
  • Trigger messages
  • Unsubscriber list
View All Features

Benefits

API integrations with CRM, CMS, eCommerce, and other systems allow users to send mailings, track campaign statistics and integrate mailings into other systems.

More than 100 layout templates are included, with a drag-and-drop editor allowing users to create their own email templates.

Set up replaceable text fields in emails to personalize emails with recipient information.

Send mails automatically based on specified triggers, including newsletter subscriptions, unopened messages, link clicks, birthdays, and more.

A/B testing allows the effectiveness of multiple versions of message subjects or body text to be compared.

SPF (sender policy framework) and DKIM (DomainKeys identified mail) signatures are included to improve message delivery rates, and reduce the number of messages marked as spam.