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Eleo Pricing, Features, Reviews and Alternatives

Eleo product overview

What is Eleo?

Eleo is a cloud-based fundraising and donor management software for nonprofit organizations. The system includes tools for tracking donors, recording gifts, creating acknowledgement mailings, managing events, and more.

Key benefits of using Eleo

  • Eleo’s database allows users to record contact and donor information in personal profiles, enter and track gifts, manage acknowledgements, evaluate solicitation and fundraising methods, and more.

  • Tailored contact lists can be generated for event announcements, appeals, and other communications, with users able to define selection criteria and modify results to fine-tune lists.

  • To ensure that donation acknowledgements are completed in a timely manner, Eleo includes a Mailing Wizard through which users can create mailings following a step-by-step process, and a Mailing Dashboard which allows users to monitor any thank-you letters to be processed.

  • Users can record volunteer availability, knowledge, and skills, track their activities and hours, create volunteering opportunities, manage communications, assign volunteers to jobs, and more.

  • Eleo’s built-in reports can be customized using filters, and custom reports can be created from scratch using the Report Writer.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    Phone Support
    FAQs/Forum

    Training options

    Live Online
    Videos
    In Person
    Documentation
    Webinars

    Eleo pricing information

    Value for money

    4.9

    /5

    104

    Starting from

    $

    39

    /momonth
    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Eleo features

    Functionality

    4.6

    /5

    104
    Total Features77 4 categories

    Most valued features by users

    Event Management
    Membership Management
    Volunteer Management
    Reporting & Statistics
    Pledge Management
    Donor Management
    Online Giving
    Data Import/Export

    Functionality contenders

    Eleo users reviews

    Overall rating

    4.9

    /5

    104

    Positive reviews

    99%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.53/10
    Rating distribution

    5

    4

    3

    2

    1

    89

    14

    1

    0

    0

    Pros
    Customer service is great - migration from other systems is easier than expected and price is great. I would recommend this software to any nonprofit.

    LR

    Linda R.

    We love being able to make notes about donors to help us remember relationships and other crucial bits of information. But the best thing is the Customer Service.

    BD

    Beth D.

    The people at Eleo are kind, friendly and super helpful and supportive. Eleo has saved me thousands of dollars a year and has helped me raise even more than they have saved me.

    BG

    Bill G.

    Cons
    Label function is limited. And I had issues with missing information when did my first download.

    MJ

    Maria J.

    There has been only one instance where I found it difficult to organize a list.

    WB

    Wendy B.

    This program can be difficult to navigate if the user is not trained properly.

    CA

    Carol Ann R.

    Overall rating contenders

    Overall Rating

    Best bang for your donor's buck

    Reviewed 4 months ago

    Transcript

    Bill: Hi! My name is Bill, and I'm an executive director, and I want to give Eleo five out of five stars....

    Overall Rating

    Thanks to Eleo, we are organized!

    Reviewed 6 months ago

    Transcript

    Penny J.: I'm Penny. I am the executive director of a non-profit that works with young children and elementary...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Eleo has been wonderful!

    Reviewed a year ago

    We have really enjoyed it!

    Pros

    Eleo is really easy to use and the customer service is amazing! And you just can't beat the price!

    Cons

    The look is a little dated and some of the categorizing of things is not entirely intuitive.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best bang for your donor's buck

    Reviewed 4 months ago

    A former volunteer of mine tipped me off to Eleo. Talking with the customer support at Eleo is what convinced me that the move was the right thing for my nonprofit to do. The Eleo team had my database up and running in less than two weeks. This was easily one of the best management decisions I've made this year. It saved me over $3,000 per year and didn't take a PhD in database management to start using it immediately. Do yourself a favor and get yourself an Eleo subscription as soon as possible! You won't regret it!

    Pros

    Eleo was the solution that I was looking for! Prior to my arrival, my organization had been upsold and contracted into a software that was way overpriced, overly complex to use and had features that our organization would not likely every use. I switched to Eleo within my first three months at The Literacy Council... and it was one of the absolute best decisions that I could have made. Eleo...

    Cons

    The only con that I have encountered with Eleo so far... is that we didn't get started on it sooner! Especially for a small nonprofit like ours... this feature rich and affordable donor management software is the best that I've come across in over 30 years of working in the nonprofit sector.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Eleo allows our 3-man Grants Team function like they're 20 members strong

    Reviewed 9 days ago

    Out of the 5 different donor management software we use across our organization, Eleo consistently ranks in the top 2 in terms of donor satisfaction with reports and communications from assigned team members. The online resources are also quite comprehensive and shortens our training times for volunteers during peak fundraising seasons.

    Pros

    The contact management system is really very responsive and comprehensive. Seamless flow of information throughout the system allows for real time updates of the activity history of each contact in our database. This makes it very easy to tailor outreach and relationship-nurturing efforts to each contact.

    Cons

    The pricing model could be broken down into several more subscription packages that allows more features the higher you go instead of just varying the number of records that can be processed per package type. For campaigns that yield much smaller individual contributions but not necessarily higher overall totals, this can be quite unbalanced.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend3/10

    Share this review:

    Limited but happy user

    Reviewed 2 years ago
    Pros

    The flexibility in creating reports and other options.

    Cons

    From the limited features that I used, I don't have any negatives to mention.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    I Highly Recommend Eleo

    Reviewed 14 days ago

    We had another donor management program that met our needs for years, until they decided to "simplify", and then they weren't meeting our needs. Our consultant said many of their customers were using Eleo, so we decided to take the plunge. Onboarding was easy once I got my end set up, and it's been pretty intuitive to use. The library has been amazing. The only problem with it is keeping up with, say, PayPal's upgrades changing menu locations. No one can keep up with all that instantly. Again, friendly customer service saves the day!

    Pros

    What I like most about Eleo is the customer service. Face it, nothing is perfect. But when I run into any issue, I know I can call and a friendly voice will be on the line in moments to help me figure it out with a great attitude. And if they can't figure it out, they get a tech on the line right away. Also, the Home page is great for the bosses, they can get a fast, comprehensive picture of where we stand.

    Cons

    There have been a couple of issues here and there, but nothing that makes our organizaions grind to a halt. And I'm confident that my suggestions have been added to the list.

    Eleo FAQs and common questions

    Eleo has the following pricing plans:
    Starting from: $39.00/month
    Pricing model: Free, Subscription
    Free Trial: Available


    Eleo has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


    Eleo supports the following languages:
    English


    No, Eleo does not have an API available.


    Eleo integrates with the following applications:
    Constant Contact, PayPal, Stripe, Facebook, QuickBooks Online, Google Calendar, Mailchimp, Braintree, Google Maps, Microsoft Excel


    Eleo offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/Forum

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