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Pushpay

Giving and engagement management for churches

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Pushpay Reviews

Reviews summary

Pros

The two things we like best about Pushpay is the end-user experience has been very easy and positive. We also opted into a deal where they created a mobile app for our church.

Robert C.

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There are a ton of features we haven't even used yet, so I'm excited to keep learning and taking advantage of all the great stuff Pushpay has to offer.

Becky K.

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I like that it makes it easy for others to give their tithe. It's reliable, easy to use, and it's simple, which is exactly what users want when they're getting ready to give their tithe.

Anonymous Reviewer

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Cons

Integration with QB has been broken for months and no response. Was essentially told that our issue was not urgent and would be handled "when they have time.

Jill P.

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I dislike that it doesn’t integrate with Planner, which we use to coordinate all of our church teams.

Anonymous Reviewer

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For months prior to that they had our account set up on the wrong time zone so deposits going into bank were different than deposits being recorded into software.

Jill P.

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Overall rating

5

4

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1

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44

9

0

5

90%
positive reviews
85%
would recommend this app

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142 reviews

recommended

Overall Rating

Rolls Royce Prices for Nissan Quality

Reviewed 2 months ago

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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We loved PushPay but eventually had to move on

Reviewed 3 years ago
Pros

PushPay has a great support team that wishes for you to succeed. It has a great infrastructure that has an extremely easy way for people to give with multiple options. It was our first real online and digital giving option and we loved working with them. They helped bring us into the 21st century.

Cons

Though we loved working with PushPay, when we took them on there was not much option in Canada for online giving and as other options came out we landed on a system that was integrated into our church database software better. It was not due to our displeasure of PushPay that we left but for our systems to be under one umbrella. Only real complaint is PuahPay can be a bit pricier than other options.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pushpay - Easy to Use for Contributors and Administrators

Reviewed 2 years ago
Pros

The cleanliness and simplicity for online contributors and for volunteer admins.

Cons

The report capabilities compared to our previous software provider are lacking. We are unable to run custom reports with ease.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pushpay

Reviewed a month ago

As people are writing fewer checks and into convivence of phone payments, pushpay solves that issue.

Pros

I love that people can easily pay from their phones. I can also easily change the category from my phone.

Cons

It's pricey. But I guess you get what you pay for. We are a smaller church and still find value in the investment.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Okay, but better more cost effective options exist

Reviewed a month ago

Overall, mediocre. Not bad until the end. Never great. Product was good. Good features, relatively easy to use. Terrible customer care. I would compare them to a cable company, pay on time and have their full package and you won't hear from them. If you don't have all the features they'll call to ask you to upgrade but we never got a call about new features or how to make our app better or anything.

Pros

Pushpay offers a money-back guarantee (or they did) if online giving doesn't go up very creative push notification options (fill in the blank, polling, etc)

Cons

- no control of access - they have to add/remove people from your account - no control of certain features, again, they "manage that for you" - no contact from customer care after launch except to ask why we don't use their giving platform - no contact from customer care to switch to our own developer account when apple/google started requiring that for updates - had to find out and research that on...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Using Pushpay for Church Ministry

Reviewed 3 months ago

Pushpay is allowing us to enable our congregants to give to various ministries online, and it is also helping us register students for youth ministry events. Pushpay has been a delight to use and we're looking forward to using them for years to come!

Pros

I appreciate how PushPay allows the members of our church to both give online; and especially for me as a youth pastor, how Pushpay helps parents register their students for youth ministry events that cost money (like our Winter Conference and our Summer Camp).

Cons

Even though we have utilized Pushpay for a few months now, I can honestly say that there is nothing I find unlikeable about this software! Pushpay is helpful, it works well with our new Church Community Builder software, and it is user-friendly!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Church just switched over to this

Reviewed 2 years ago

Overall, very easy to use. No complaints on this software. It does its job, and doesn’t seem to charge a crazy processing fee for credit cards either. That’s always nice.

Pros

It’s very easy to use ... I can text an amount and give to my church, or I can go on our church website and click the giving button .

Cons

I dislike that it doesn’t integrate with Planner, which we use to coordinate all of our church teams. We used to be able to give right in the app itself when we check our scheduling, but cannot do that with Pushpay. Takes a little while to get used to. But not that much.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Rolls Royce Prices for Nissan Quality

Reviewed 4 months ago

PushPay is overpriced and undefeatured. They also required a three-month notice to cancel them. As a result, we found ourselves simultaneously paying for our new online giving provider and for PushPay.

Pros

PushPay fulfills its purpose. It provides your church or organization with online giving options. However, in a world flooded with similar companies, PushPay charges Rolls Royce prices and delivers Nissan quality and features.

Cons

PushPay is extraordinarily expensive. They charged our church $150 per month regardless of the receiving a single donation online. On top of that, they charged the highest per donation fees of any other company and supplied us with fewer features. I highly recommend going with just about anyone other than PushPay.

Overall Rating
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Helps You Stay On Top of Your Giving

Reviewed 10 months ago

I've enjoyed using Pushpay. It makes it very convenient to give, especially during this pandemic when many people are attending church online.

Pros

I use my smart phone to do the majority of my online giving, and with Pushpay I'm able to easily and securely give to my local church. It helps me to stay on top of returning the tithe first, before spending any of my income. I also like that I can look back and see a list of previous transactions.

Cons

If there was one feature that I would add, it would be the ability for the user to set reminders to give at a predetermined day/time. The user could specify whether they would like to receive a text message or an email reminder. I know there is a Recurring feature built into the software, but the amount that I give weekly changes based on the amount of income I received that week, so that option wouldn't work for me. I think the next best thing would be just to have an option to send a reminder to the user.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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It's an option, but don't forget there are more and possibly better solutions for your church

Reviewed 3 years ago

The benefit is an online giving solution, but I found a better solution for our church.

Pros

The best feature of PushPay is their customer service. They are willing to take the time to answer every question you have. I set up a phone call/demonstration for our team to review PushPay as a possible vendor for our church. They gladly worked around our schedule, took plenty of time to teach/explain it to us, all the while, they knew we might not be using their product in the future. Their eagerness to assist was unparalleled.

Cons

It doesn't provide the easiest end user experience. In my research, there are other companies that provide a better experience for the end user and at a cheaper price. PushPay does a phenomenal job marketing their company and making sure you know who they are, but just because you know the name, that doesn't mean they are the best for your purposes. Check around before making the decision. They might be the best fit for you; they might not be.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Solid but does not compete

Reviewed 7 months ago

Pushpay is solid but very expensive. Churches have other options that provide more features for less.

Pros

The Pushpay platform does what they promised it would do. Also, the support team is very responsive and helpful.

Cons

The integration with our ChMS (Church Mgmt System) could be better. I would like to see PP to find more ways to prevent duplicate records.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Seemed great

Reviewed 2 years ago

Set up was done very well and quickly. Responses were very fast in the set up phase. Once that was completed it was days/weeks/months before someone would respond via email. When you call their 800 number you're directed to leave voicemail and then they email you in response but those can also take a week or more to receive a response. Integration with QB has been broken for months and no response....

Pros

Ease of use. Quality of product. Increase of online giving.

Cons

Issues with integration. Customer support once the setup was completed. Does not integrate with Quickbooks online well. Issues with data properly migrating over.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very User Friendly

Reviewed a year ago

Overall, it's been a good experience. I love that I have a "person" at Pushpay that I can reach out to anytime I have a question. I don't have to submit a help ticket - I can go directly to a person. He's been very responsive if I've had a question. And it's very user friendly for our congregation members. There are a ton of features we haven't even used yet, so I'm excited to keep learning and taking advantage of all the great stuff Pushpay has to offer.

Pros

It's been very easy to use Pushpay. They walked me through importing data from my old software so that I have complete data in Pushpay. It's been easy for our members to set up their donations, which they have very much appreciated! I recently did my first round of giving statements, and that process went smoothly. Overall, I am very satisfied!

Cons

There are just a couple of little things that I don't love, but nothing major. The first is that once I imported old data, and then our members went in to set up their new giving information, I was left with a lot of duplicates. I can "join" those records together, but I'm not allowed to actually just merge them. I would prefer to merge them so I am just left with 1 giving record. Secondly, when I did giving statements, I was given a list to print for all who didn't have an email in the system. There was no way to hit print just once to print them all out; I had to print each one individually. That was time consuming.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pushpay is amazing

Reviewed 2 years ago

Pushpay has allowed our Church to streamline our giving, texting, events and app all in one for a single user experience.

Pros

Pushpay is seamless and the Customer Support is amazing, quick and Knowledgeable.

Cons

Some features make it difficult to get the job done and reporting is minimal.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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great if you do not have your own application

Reviewed 4 years ago

ease of use, great reports, excellent customer care

Pros

Our donors loved the different modes of giving: weekly, bi-weekly, bi-monthly, monthly. And, once they had registered, which took about 1 minute, they could subsequently give within 10 seconds, without re-entering their financial information. As a bookkeeper, I enjoyed the different online reports downloadable in Excel. For each donation, the report included: date, time, donor, amount, donation category, donor's email address, mobile number, credit card type. We also received monthly reports on the transaction fees incurred. For the American Express transactions, after 1 month of usage, we were given the choice of having the fees withdrawn directly at payout of deducted at the beginning of the following month.

Cons

Service provider did not respect their promise to refund subscription fee. At the time of signing, the service provider guaranteed a 5% offering increase. If the target was not met, they would refund the annual subscription fee. After the contract had ended, they denied us the refund on the premise that we had nullified the guarantee because we had started advertising an alternate service provider 2 weeks before the end of the contract.

Vendor response

Thank you for your response Monique! We appreciate your feedback.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Pushpay makes transactions easy!

Reviewed 2 years ago
Pros

The Pushpay app allows a user to interact with an organization easily to process payments. We use this for a non-profit organization and it streamlines all of our gifts into one simple platform. A customer can make changes and set up recurring payments at any time. Pushpay has been great to work with!

Cons

The is not a way for an administrator to help a "customer" adjust their payment while on the phone- it requires the customer to login and make those adjustments. In a day in age where customer service is of utmost precedence, this would definitely add a layer of top notch care to their experience. Another con would be the limited options for a customer to pay recurring payments. The 1st and 15th are good options, except for those who want to ensure that their paychecks clear before they process their payment. These customers need to set up two recurring payment options to work best for their financials.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Pushpay Hype & Followup

Reviewed 3 years ago

On a whole, the experience has been a positive one. However, moving forward, we now have specific items we will ask about when inquiring with other businesses to better fulfill our desired experience for users.

Pros

Pushpay has allowed our organization to move into this century. We were behind and now have the capabilities that the younger generations are looking for in terms of interacting with our organization. From electronic giving to development of a mobile app; we are incredible thankful to now be functioning in these areas. And within the app, our favorite function is the ability to send Push Notifications.

Cons

We would love the ability to better update our app from a mobile device. Currently using the web browser on a mobile device is extremely difficult. Even if we had the capability to send Push Notifications alone, that would be helpful. And then, another major frustration is the notifications do not show up on mobile devices as notifications for the app. Users of the app have to search within in the app for Push Notifications, instead of being reminded that they have a notification from our organization with the red bubble with the number of notifications remaining unseen.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Moved a large church to Pushpay about a year ago

Reviewed 2 years ago
Pros

They are very flexible and knowledgeable with regards to setup/migration/install, etc... We've had zero problems but have had to get most of our users migrated on our end. We did a rapid change over the course of a few months (they recommend 6) and all went well. We sync it to Rock RMS for giving records and it works great too.

Cons

Cost was a hike over what we were used to, but the feature gains and the ease of mobile giving and setup of recurring online givers helps make up the difference. A lot of competitors also include claims of 5% boosts in income with their solution, but we really did see that with Pushpay. Not sure what is attributable to Pushpay's system vs normal growth, but it was nice to not see a drop across a major system migration!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Online Giving and App made easy for churches

Reviewed 5 months ago

Has made creating an app for church and giving online to a church easier than I ever could’ve imagined. Customizing the app is easy and does not take any coding or web design experience. There is great explanations and customer support as well. The online giving is simple and allows you to set up a recurring gift and amount and allows multiple payment types. It is also easy accessible through website links through the app, church website, and by texting our specific code word and number. I recommend every church try both of these services, especially as COVID has made non contact forms of communication and payment more needed than ever.

Pros

Easy to customize app, no coding involved. Instantaneous updates to app as you change it. Ability to send notifications out to all app users. Online giving has many options for payment types and options for reoccurrence.

Cons

Copy and pasting text does not work in certain areas of updating text in your app. Uploading photos sometimes takes multiple tries as it won’t show up after the first attempt.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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We use pushpay for all of our online church giving.

Reviewed 4 years ago

Increased users.

Pros

PushPay makes giving very simple, gives you a free app you can use along with their app and software. They are very helpful in terms of customer service and very responsive to inquiries and problems. We also integrate pushpay with our Rock RMS database, which has been very nice,

Cons

The price. It is a steep price you pay to use pushpay. A monthly + fees and percentages, it all adds up to quite a bit. They do make giving much easier for your church so some cost is offset by the addition of new and first time givers who were maybe turned off from the previous system. We are still working through some of that and considering if in the end it is ultimately worth it for us.

Vendor response

Thank you so much for your review Michael!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Excellent Giving App... Giving Kiosk experience is horrendous.

Reviewed 3 years ago
Pros

Push pay is an excellent giving platform. It encourages online and automated giving. The app and txt option are easy and straightforward! We are getting ready to launch this at our campus and cannot wait!

Cons

As an I.T. support team member, I am hyper sensitive to providing a positive user experience. We currently have 2 giving kiosks deployed in our atrium. They are extremely easy to use. A gift can be completed in less than a minute. There is no typing involved (outside phone number and amount of the gift. Pushpay does not have a giving kiosk experience. The solution (for them) is a one time gift, and...

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Game changer!

Reviewed a year ago

Our church uses this software for "text to give" and "app giving." Great way to be available for those who don't carry cash or checkbooks on them and want to give to a project.

Pros

I love the convenience of this software. It is linked to our church app so it is very easy to get to and use, along with the "text to give" with our church's name being the subject.

Cons

I wish it wouldn't lump the giving amounts together. It is sometimes time-consuming to figure out which giving records were lumped together.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Review of Pushpay

Reviewed 2 years ago
Pros

What an amazing software! I have nothing but good things to say about Pushpay. One of the best features of this app is the customization they allow when you use Pushpay as your host for your app. We worked with a great team from Pushpay who listened to our requests, were very responsive to our questions, and helped suggest things that we missed, all to make our app the best it could be. With Pushpay, our app gets used daily by many people, and it allows us to engage our people on a whole new level. I highly, highly recommend this.

Cons

With any new software, it can be intimating to learn the ins and outs. However, Pushpay's customer support is outstanding. They have answered all of my questions in a very timely fashion.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend10/10

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Great for online giving

Reviewed 2 years ago

I believe it encourages generosity in our church because it is incredibly simple. It's not just techies who give through pushpay!

Pros

It is simple to use, either online or by text. The auto withdrawal is invaluable. The daily reports I receive on giving are easy to work with

Cons

They send a lot of emails with a parent organization (I think). I will receive emails from Church Fuel or something that, at first glance, I don't associate with pushpay.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good donation solution, better options are available

Reviewed 2 years ago

Overall this is a good platform and it is one of several really good options for church donation systems. Pushpay also ads app development to their features which is a nice addition.

Pros

We used pushpay for over two years with great success. It is a great giving solution with a lot of features. It has online, text, and app based giving and ability to enter cash and check gifts. End of year statements is well setup and provides easy printing and emailing as needed.

Cons

It has gotten better on reporting but there was a time that you could only run 3 months at a time. This has been extended with latest updates. The transaction fees are not exposed clearly to administrators so it makes it hard to tell what the costs are. Additionally there is a annual fee that is surprisingly high compared to competitors.

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pushpay

Reviewed 2 years ago
Pros

Our diverse congregation has engaged with Pushpay and reported that it is simple and efficient, and every interaction with a team member has been positive.

Cons

The cost went up significantly raising questions about its value versus competing software.

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