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AssurX

4.6
(25)

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Regulatory compliance & quality management software system

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(3)

AssurX Pricing, Features, Reviews and Alternatives

AssurX FAQs

Q. What type of pricing plans does AssurX offer?

AssurX has the following pricing plans:
Pricing model: Subscription

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Q. Who are the typical users of AssurX?

AssurX has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does AssurX support?

AssurX supports the following languages:
English

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Q. Does AssurX support mobile devices?

AssurX supports the following devices:
Android, iPad, iPhone

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Q. Does AssurX offer an API?

Yes, AssurX has an API available for use.

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Q. What other apps does AssurX integrate with?

AssurX integrates with the following applications:
SAP Customer Experience, Microsoft Azure, SAP Business ByDesign, Oracle CRM On Demand, Agile CRM, NetSuite, SAP Business One, Oracle Cloud Infrastructure (OCI), Microsoft 365, Blue Link ERP, Dynamics 365 Business Central, SAP Analytics Cloud, Salesforce Platform

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Q. What level of support does AssurX offer?

AssurX offers the following support options:
Email/Help Desk, Phone Support, Chat

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AssurX product overview

What is AssurX?

AssurX is a quality management & regulatory compliance platform for highly regulated industries, including energy & utilities, life sciences, manufacturing, food & beverage, and high tech manufacturers. The solution offers tools for managing audits, complaints, documents, risks, training, compliance, and more.

Key benefits of using AssurX

Automate notifications, escalations, routing, and approvals for any process.

Launch corrective and preventive actions (CAPAs) from any point in any process.

Accelerate response to issues caused by unexpected failures, defects, and other nonconformances.

Electronically submit vigilance and adverse event reports based on regional submission requirements.

Track and monitor the performance of processes and products throughout their lifecycle. Plan and facilitate GxP audits and inspection.

Build out and integrate processes as required; expand your quality ecosystem to meet your needs.

Deploy AssurX as an onsite solution, in the AssurX Cloud QMS, or as a hybrid solution.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Chat

Training options

In Person
Webinars
Live Online
Documentation
Videos

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AssurX pricing information

Value for money

4.6

/5

25

Starting from

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Pricing options

Free plan
Subscription
Free trial
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Value for money contenders

AssurX features

Functionality

4.4

/5

25

Total features

33

2 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
API
Real Time Data
Activity Tracking
Access Controls/Permissions
Compliance Management
Document Storage

Functionality contenders

AssurX users reviews

Overall Rating

4.6

/5

25

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.61/10
Rating distribution

5

4

3

2

1

16

7

2

0

0

Pros
Workflows are very customizable and professional service is very responsive and helpful.
Everyone has been so helpful and supportive and we couldn't have met our objective set by our senior management without them.
Their validation package is comprehensive providing another benefits to customers for utilization.
Cons
I wish we had more fields on both actions and subtasks. Error message is tough at times because I cannot tell what I am missing or what is firing off and when the crash occurs.
The programming options are limited and integration with other systems is clunky.
Some of our novice users struggle to navigate between records.
AR
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Verified reviewer

Biotechnology, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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An agile solution that doesn't compromise on compliance.

Reviewed 4 years ago

We are a global drug company with manufacturing sites all over the world. Due to nature of the data in our system (product complaint investigations), we are continuously under inspection. In the 10+ years that we’ve been using CATSWeb, there hasn’t been a single observation regarding any of the system functionalities. The compliance features (record archiving, audit trails, eSig controls etc.) are...

Pros

A low-code, agile software tool, with the ability to customize workflow applications without relying on software developers. Comes with comprehensive 21CFRPart11 compliance features that – when implemented correctly - satisfy FDA computer system compliance requirements. We report using Crystal, with end users entering their own parameters and executing without any software needed on client machines...

Cons

Due to its highly configurable nature, requires solid, internal process controls for development activities (standardizing naming conventions, documentation of changes, governance etc.). To deal with this, we built an internal change management workflow directly within CATSWeb that captures all system changes – big and small – which has been incredibly effective. Any modification to our applications...

KF
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Kevin F.

Medical Devices, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great flexible solution and a great team to work with from selection to implementation & use

Reviewed 3 years ago

We are hoping to transform our whole QMS with AssurX. Everything is currently manual on paper forms, but also because we are a growing company through various acquisitions, all sites work in different ways. So we are taking this as an opportunity to standardise where we can. We will be taking various approaches of configuring and using some pre-configured solutions. We went live earlier this year with our NC and CAPA solution and working on Document Management and Complaints this year. Overall its probably a five year plan. Overall we are really happy and they are great people to work with, they never complain about the many questions we ask, and we ask a lot, sometimes the same question because there is so much we are learning.

Pros

The pre-configured solutions were a bonus and helped make our decision on selection, even though the initial solutions we wanted to go-live with weren't good fits, the ease of configuration won us over. We selected this product on seeing an older interface, but when we came to implementation AssurX had developed a new interface which has been a huge help in making the system more user friendly and making it appear more modern to the users. I must say the AssurX team have been great to work with, from initial contact with Sales, to the onboarding, install, implementation support from their Professional Services and Validation support. Everyone has been so helpful and supportive and we couldn't have met our objective set by our senior management without them.

Cons

Whilst the configuration and flexibility has been great, I suppose its a double edged sword. We have been fortunate to have our own software developer at AMS, who has helped us navigate some of the advanced configuration which we would have probably struggled with. Whilst the initial training was necessary to gain and understanding of the fundamentals there is actually so much more to learn from the...

Vendor response

AssurX has since updated its graphics for charts and KPI metrics.

LS
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LuAnn S.

Electrical/Electronic Manufacturing, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Ease of program

Reviewed 3 years ago

setting up new modules

Pros

the ease for queries. we can have this build to meet our needs.

Cons

Better merge with company ERP system. should have more training once up and running admins should have the know ow to make format changes.

WT
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William T.

Utilities, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Powerful Flexable Tool

Reviewed 3 years ago

My utility first developed a manual system built around AssurX to identify and trigger event driven tasks when the software, later with the help of AssurX services, an automated system was implemented based on the manual system that we developed. AssurX support and development is first rate and my experience has been overwhelmingly positive. My Representative [SENSITIVE CONTENT HIDDEN] has always provided quick response and has always provided a solution that resolves the issue or request.

Pros

The basic EUEM Electric Utility Package allows easy compliance evidence collection task scheduling and oversight. The software is powerful and flexible enough to allow configuration and customization to allow complex automated notifications and evidence collection based on circumstances.

Cons

Because it is so powerful and can be configured to do almost anything, the configuration process and learning curve can be intimidating. Although the EUEM utilities package is well developed for basic use. AssurX was unable to provide a roadmap for implementing it for my system. Basically I was handed the software and told to implement it. There was little guidance as to what questions I needed to ask myself about what I wanted the software to do or guidance as to best practices for implementation. I felt like I was reinventing the wheel.

PB
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Paul B.

Computer Hardware, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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AssurX Review

Reviewed 2 years ago

We are using for corrective and preventative actions, manufacturing and supplier non-conforming part tracking, internal ISO9001 audits and RMA repair activity. Tracking CAPA progress, reporting activity to suppliers and customers and exporting data for reporting is all much easier with the software. Customer audits score higher due to controls established with software.

Pros

Great flexibility in configuration, covers complete range of quality and compliance needs. Cloud base saves on support issues. Ability to tailor implementation to specific needs. Link to ERP system is seamless. When proper time is spent planning implementation and configuring to specific needs the product is very easy to use and well received.

Cons

Key is with implementation, the software is very flexible and can lead to issues if not configured to match business needs. Configuration tools are easily accesses but documentation is light, requires resource training and time or use of consulting services. Consulting services are very good but have cost associated. Pricing structure is less attractive as user licenses increase.

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