Astea Alliance Pricing, Features, Reviews & Comparison of Alternatives

Astea Alliance

Field Service Management & Mobile Workforce Solutions

3.75/5 (26 reviews)

Astea Alliance overview

Astea’s service management and mobile workforce solutions deliver a robust set of automated capabilities intended to streamline and improve management of field service activities - via cloud or on-premise.

By automating workflow, field engineers should be able to efficiently complete and document assignments, manage vehicle assets, capture expenses and generate revenue through add-on sales during a customer contact.

Applications alert dispatchers to contractual minimum response times and expedite coordination of field force skills matching, scheduling, dispatch and repair parts logistics.

The use of real-time scheduling optimization can automate much of this process. Mobile apps deliver functionality that enables field forces to work electronically for receiving, documenting and reporting assignments, with the expected goal of eliminating manual procedures, service delays and paper reporting.
www.astea.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 8 other markets, China, Europe, Germany, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified), Chinese (Traditional), Danish, Dutch and 7 other languages, French, German, Japanese, Korean, Portuguese, Spanish, Thai

Astea Alliance reviews

Value for money
Features
Ease of use
Customer support
  3.8
  4.1
  3.5
  3.8
Patrick Reiman

Loaded with features, can be a bit overwhelming

Used daily for 2+ years
Reviewed 2018-12-08
Review Source: Capterra

Astea Alliance is a full featured field service software that covers almost every need you may have. It can be customized to an organization's particular needs and procedures, and integration is available for a number of back-end systems. While it is full featured, it can at times be overwhelming to learn if you try to implement everything at once. Best method is to start with the basic feature set, and add to it once you are comfortable. Astea continues to work on making the software more customizable by the end user, but there are many things that will require the help of the developers at Astea. This is discouraging as the hourly rate is high and can get very expensive. It would help to have someone on staff that is tech savvy and has some programming knowledge including being well versed in SQL. Overall, you will be hard pressed to find something you need that Astea Alliance won't be able to handle, either out of the box or through customization. Proper set up and implementation in the beginning will go a long way.The software offers a full feature set and can be used in a number of industries. The mobile component allows real time data entry from the field for instantaneous feedback.

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Natalie Grundtner

Astea Alliance Review

Used daily for 2+ years
Reviewed 2018-11-28
Review Source: Capterra

Overall, I would recommend this product to other businesses. It is a great tool to track employee hours, material prices and so much more relating to jobs.I like all of the information that is available related to each specific job. We use Astea Alliance for "break-fix" or "service" jobs, which are smaller jobs. I working as an Accounting Specialist and I bill several of these jobs in Astea every day. I enjoy being able to see location information for the project, the price of services and material, all of the actions that have been taken during the lifetime of the project, etc. We also use the attachment function a lot to provide backup documentation for the project.

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Daniel Kovacs

Great all in one product.

Used daily for 2+ years
Reviewed 2018-11-30
Review Source: Capterra

I have worked with many companies, but nobody has provided the exceptional support that Astea has. Our project manager is extremely dedicated, and their development team has been able to create customizations that we were told by others was not possible. They have always been able to help us quickly, and resolve any issues we have had.The Astea Enterprise product is a huge leap in automation for our company. The advanced workflow application saves our team members times as we can automate tasks that our team would normally do manually. The customization support allows us to set the application up in a way that is easy for our team members to learn.

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Anonymous

Service Order Module within Astea Alliance

Used daily for 2+ years
Reviewed 2018-12-03
Review Source: Capterra

The service module in ASTEA covers all scenarios you could have in workforce planning, billing, invoicing and inventory management. Workforce planning with the dispatching console in ASTEA is a very self-explaining tool. A perfect visualization of the workorder status, travelling allows to plan highly efficient. Service Contract Setup is extremely flexible. Once set up, pricing is completely automised.

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Christopher Reilly

Been Great for Us

Used daily for 2+ years
Reviewed 2018-11-30
Review Source: Capterra

Coming from an organization that had an outdated service platform...ASTEA has been amazing. We are able to manage customer information, technical information, logistics, and call routing all from one place. ASTEA Alliance allows for multiple options and good functionality when it comes to meeting the needs of our business. We are able to quickly implement changes and give our field personnel additional features to meet internal and external customer needs.

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Astea Alliance pricing

Pricing options
One time license
Subscription
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It is not necessary to purchase the entire end-to-end solution --- organizations can select the modules that best fit their needs with options to expand, if needed, later in time.

Astea Alliance features

API

Access Control (187 other apps)
Activity Dashboard (355 other apps)
Activity Tracking (225 other apps)
Audit Trail (194 other apps)
Auditing (272 other apps)
Automatic Notifications (368 other apps)
Compliance Management (226 other apps)
Custom Fields (208 other apps)
Customizable Reporting (283 other apps)
Data Import/Export (273 other apps)
Document Storage (203 other apps)
Inventory Management (232 other apps)
Inventory Tracking (217 other apps)
Invoice Management (205 other apps)
Monitoring (210 other apps)
Real Time Data (250 other apps)
Reporting & Statistics (292 other apps)
Third Party Integration (259 other apps)
Workflow Management (249 other apps)

Additional information for Astea Alliance

Key features of Astea Alliance

  • Real-Time Scheduling Optimization and Automation
  • Work Order Management
  • Customer Management
  • Parts Management
  • Inventory Management
  • Field Sales Quotes
  • Mobile Workforce Management
  • Sales Order Processing
  • Depot Repair Management
  • Contract & Warranty Management
  • Third Party Vendor/Subcontractor Management
  • Customer Self-Service
  • Business Intelligence/Dashboards/Scorecards
  • Project Management
  • Workforce Capacity Planning
  • Knowledge Management
  • Asset Tracking & Management
  • Assisted Scheduling & Dispatch
  • Mobile Apps (online & offline) for any device
  • GPS Tracking/Google Maps
View All Features

Benefits

• Improve Productivity - Eliminate Paperwork; Optimize Resource Planning; Improve Dispatcher to Technician Ratio
• Increase Revenues - Accelerate Invoicing; Complete more jobs/day
• Reduce Costs – reduce inventory costs; reduce travel/fuel expenses; minimize/eliminate SLA penalties
• Drive Competitive Differentiation - Improve Customer/Employee Satisfaction & Retention; Enhance you Brand/Image
• Drive Continuous Improvement & Quality - Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR…); Work connected & disconnected