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Astea Alliance Pricing, Features, Reviews and Alternatives
Astea Alliance FAQs
Q. Who are the typical users of Astea Alliance?
Q. What languages does Astea Alliance support?
Q. Does Astea Alliance support mobile devices?
Q. What other apps does Astea Alliance integrate with?
Astea Alliance product overview
What is Astea Alliance?
Astea’s service management and mobile workforce solutions deliver a robust set of automated capabilities intended to streamline and improve management of field service activities - via cloud or on-premise.
Key benefits of using Astea Alliance
• Increase Revenues - Accelerate Invoicing; Complete more jobs/day
• Reduce Costs – reduce inventory costs; reduce travel/fuel expenses; minimize/eliminate SLA penalties
• Drive Competitive Differentiation - Improve Customer/Employee Satisfaction & Retention; Enhance you Brand/Image
• Drive Continuous Improvement & Quality - Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR…); Work connected & disconnected
Typical customers
Platforms supported
Support options
Training options
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Starting from
No pricing info
Starting from
39
/user
Per month
Astea Alliance pricing information
Value for money
3.8
/5
27
Starting from
No pricing info
Pricing options
Value for money contenders
Astea Alliance features
Functionality
4.1
/5
27
Total features
2
7 categories
Most valued features by users
Functionality contenders
Astea Alliance users reviews
Overall Rating
3.8
/5
27
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.46/10
4
16
6
0
1
Natalie G.
Daniel K.
Daniel K.
Overall rating contenders
Daniel K.
Supermarkets, 10,001+ employees
Used daily for 2+ years
Review source
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I have worked with many companies, but nobody has provided the exceptional support that Astea has. Our project manager is extremely dedicated, and their development team has been able to create customizations that we were told by others was not possible. They have always been able to help us quickly, and resolve any issues we have had.
The Astea Enterprise product is a huge leap in automation for our company. The advanced workflow application saves our team members times as we can automate tasks that our team would normally do manually. The customization support allows us to set the application up in a way that is easy for our team members to learn.
The only complaint I would have is about the new Manager Workbench. It is rather slow, and missing some features for our dispatchers to properly use it correctly. This is a new feature so I am sure that Astea will be adding more options soon.
Natalie G.
Construction, 1,001-5,000 employees
Used daily for 2+ years
Review source
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Overall, I would recommend this product to other businesses. It is a great tool to track employee hours, material prices and so much more relating to jobs.
I like all of the information that is available related to each specific job. We use Astea Alliance for "break-fix" or "service" jobs, which are smaller jobs. I working as an Accounting Specialist and I bill several of these jobs in Astea every day. I enjoy being able to see location information for the project, the price of services and material, all of the actions that have been taken during the lifetime of the project, etc. We also use the attachment function a lot to provide backup documentation for the project.
My least favorite part about this software is that the search functions can be a little finicky and you have to be very specific with what you are searching for when using the search function in Astea.
Mark C.
Construction, 1,001-5,000 employees
Used daily for 2+ years
Review source
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The Astea team has been good to work with and are always looking for new advancement ideas for the system.
Astea is a good system to dispatch and schedule “break fix” service calls.
The system is not great at scheduled maintenance and inspections.
Verified reviewer
Professional Training & Coaching, 1,001-5,000 employees
Used daily for 2+ years
Review source
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The service module in ASTEA covers all scenarios you could have in workforce planning, billing, invoicing and inventory management.
Workforce planning with the dispatching console in ASTEA is a very self-explaining tool. A perfect visualization of the workorder status, travelling allows to plan highly efficient. Service Contract Setup is extremely flexible. Once set up, pricing is completely automised.
The system speed is someties very slow. Especially in Australia. The pages are sometimes overloaded with fields and buttons that are required in only 10% of all processes.
Deb M.
Used daily for 2+ years
Review source
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The benefits of Astea include real time inventory, Field Service accuracy, and a solid view of the customer activity.
Astea Alliance is easy to use and provides a full picture of the customer and all activities. The mobile application has made the field service function fast and easy. Astea team is easy to work with and very helpful.
I feel it takes too long to get a customization through the process. Would like to see a quicker turnaround time in changes made to the software.
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