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Astea Alliance

Field Service Management & Mobile Workforce Solutions

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Astea Alliance Pricing, Features, Reviews and Alternatives

Astea Alliance product overview

What is Astea Alliance?

Astea’s service management and mobile workforce solutions deliver a robust set of automated capabilities intended to streamline and improve management of field service activities - via cloud or on-premise.

Key benefits of using Astea Alliance

• Improve Productivity - Eliminate Paperwork; Optimize Resource Planning; Improve Dispatcher to Technician Ratio
• Increase Revenues - Accelerate Invoicing; Complete more jobs/day
• Reduce Costs – reduce inventory costs; reduce travel/fuel expenses; minimize/eliminate SLA penalties
• Drive Competitive Differentiation - Improve Customer/Employee Satisfaction & Retention; Enhance you Brand/Image
• Drive Continuous Improvement & Quality - Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR…); Work connected & disconnected

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Phone Support

Training options

Videos

Astea Alliance pricing information

Value for money

3.8

/5

27

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Astea Alliance features

Functionality

4.1

/5

27
Total Features2 7 categories

Most valued features by users

API
Real Time Reporting

Functionality contenders

Astea Alliance users reviews

Overall rating

3.8

/5

27

Positive reviews

74%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.46/10
Rating distribution

5

4

3

2

1

4

16

6

0

1

Pros
There are many features we have yet to take advantage of since we implemented. The capability and flexibility is what I like most.

JD

John D.

Overall, I would recommend this product to other businesses. It is a great tool to track employee hours, material prices and so much more relating to jobs.

Natalie G.

They have always been able to help us quickly, and resolve any issues we have had.

Daniel K.

Cons
The only complaint I would have is about the new Manager Workbench. It is rather slow, and missing some features for our dispatchers to properly use it correctly.

Daniel K.

Customer service was poor, and excuses from Astea were plentiful. It was a painful experience that we devoted a huge amount of resources to with no return on our investment.

AR

Anonymous Reviewer

Ongoing intermittent issues and Inability to troubleshoot. Only been using Astea for less than a year so still learning capabilities.

AR

Anonymous Reviewer

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great all in one product.

Reviewed 3 years ago

I have worked with many companies, but nobody has provided the exceptional support that Astea has. Our project manager is extremely dedicated, and their development team has been able to create customizations that we were told by others was not possible. They have always been able to help us quickly, and resolve any issues we have had.

Pros

The Astea Enterprise product is a huge leap in automation for our company. The advanced workflow application saves our team members times as we can automate tasks that our team would normally do manually. The customization support allows us to set the application up in a way that is easy for our team members to learn.

Cons

The only complaint I would have is about the new Manager Workbench. It is rather slow, and missing some features for our dispatchers to properly use it correctly. This is a new feature so I am sure that Astea will be adding more options soon.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Astea Alliance Review

Reviewed 3 years ago

Overall, I would recommend this product to other businesses. It is a great tool to track employee hours, material prices and so much more relating to jobs.

Pros

I like all of the information that is available related to each specific job. We use Astea Alliance for "break-fix" or "service" jobs, which are smaller jobs. I working as an Accounting Specialist and I bill several of these jobs in Astea every day. I enjoy being able to see location information for the project, the price of services and material, all of the actions that have been taken during the lifetime of the project, etc. We also use the attachment function a lot to provide backup documentation for the project.

Cons

My least favorite part about this software is that the search functions can be a little finicky and you have to be very specific with what you are searching for when using the search function in Astea.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Working mans software

Reviewed 3 years ago

The Astea team has been good to work with and are always looking for new advancement ideas for the system.

Pros

Astea is a good system to dispatch and schedule “break fix” service calls.

Cons

The system is not great at scheduled maintenance and inspections.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Service Order Module within Astea Alliance

Reviewed 3 years ago

The service module in ASTEA covers all scenarios you could have in workforce planning, billing, invoicing and inventory management.

Pros

Workforce planning with the dispatching console in ASTEA is a very self-explaining tool. A perfect visualization of the workorder status, travelling allows to plan highly efficient. Service Contract Setup is extremely flexible. Once set up, pricing is completely automised.

Cons

The system speed is someties very slow. Especially in Australia. The pages are sometimes overloaded with fields and buttons that are required in only 10% of all processes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Support is good during our current implementation.

Reviewed 4 years ago

The benefits of Astea include real time inventory, Field Service accuracy, and a solid view of the customer activity.

Pros

Astea Alliance is easy to use and provides a full picture of the customer and all activities. The mobile application has made the field service function fast and easy. Astea team is easy to work with and very helpful.

Cons

I feel it takes too long to get a customization through the process. Would like to see a quicker turnaround time in changes made to the software.

Astea Alliance FAQs and common questions

Astea Alliance has the following pricing plans:
Pricing model: One Time License


Astea Alliance has the following typical customers:
Large Enterprises, Mid Size Business


Astea Alliance supports the following languages:
Danish, Korean, French, English, Japanese, Dutch, German, Thai, Portuguese, Chinese (Simplified), Chinese (Traditional), Spanish


Astea Alliance supports the following devices:
Android, iPhone, iPad


Yes, Astea Alliance has an API available for use.


Astea Alliance integrates with the following applications:
Cisco Webex, Salesforce Marketing Cloud, QuickBooks Online Advanced, Dynamics 365, SAP Business One, Avaya Aura Call Center Elite, Microsoft Dynamics SL, Microsoft Dynamics 365 Business Central, Epicor Financial Management, Oracle JD Edwards EnterpriseOne, Vertex Cloud, Microsoft Dynamics GP


Astea Alliance offers the following support options:
Knowledge Base, Email/Help Desk, Phone Support

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