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Astea Alliance Reviews
Rating criteria
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.46/10
Pros and cons
There are many features we have yet to take advantage of since we implemented. The capability and flexibility is what I like most.
Overall, I would recommend this product to other businesses. It is a great tool to track employee hours, material prices and so much more relating to jobs.
They have always been able to help us quickly, and resolve any issues we have had.
The only complaint I would have is about the new Manager Workbench. It is rather slow, and missing some features for our dispatchers to properly use it correctly.
Customer service was poor, and excuses from Astea were plentiful. It was a painful experience that we devoted a huge amount of resources to with no return on our investment.
Ongoing intermittent issues and Inability to troubleshoot. Only been using Astea for less than a year so still learning capabilities.