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ConnectWise PSA

PSA tool designed for as-a-service businesses

Table of Contents

ConnectWise PSA - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: August 2026

ConnectWise PSA overview

Based on 281 verified user reviews

What is ConnectWise PSA?

By industry, ConnectWise PSA reviewers are most commonly professionals in information technology and services (59%). The most frequent use case cited is for managed service providers (MSP) (68% of reviewers).

What are the most popular integrations for ConnectWise PSA?

The ConnectWise PSA integration most frequently cited by reviewers is ConnectWise Automate, a managed service providers (MSP) product rated 4.2 out of 5 for its integration with ConnectWise PSA.

Starting price

Alternatives

with better value for money

Pros & Cons

Workflow Automation

Ticket Management

Project and Ticket Management

Pricing

Frequent performance and speed issues

ConnectWise PSA’s user interface

Ease of use rating:

4.1

(281)

ConnectWise PSA reviews

Overall rating

4.1

281

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.60/10

Rating distribution

114

107

Pros

“We integrate ConnectWise PSA with NinjaOne RMM, Sophos, UniFi networking solutions, and backup platforms, allowing information to be centralised and reducing the need to switch between multiple systems.”

Josh D.

IT Support Engineer

“The automation and workflow capabilities can save significant time once configured properly, and the platform offers a comprehensive feature set that can scale with business growth.”

Josh D.

IT Support Engineer

“The ticketing and ticket management capabilities are among its strongest features, providing good visibility of workloads, customer issues, and service performance.”

Josh D.

IT Support Engineer

Cons

“There are also some minor quirks that can be frustrating, such as a ticket being updated by another engineer while you're writing a note, which can result in your text being lost unless you've copied it elsewhere first. While highly capable, some areas could be more intuitive and streamlined.”

Josh D.

IT Support Engineer

“Way too much whitespace all over and information density is not there on the new version like the old one..”

David L.

MSP Architect

“Due to the way tickets are received, formatting within tables can be lost, which can be frustrating.”

Jake F.

Second Line Sysadmin

Who uses ConnectWise PSA?

Based on 281 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Information Technology and Services

Computer & Network Security

Professional Training & Coaching

Computer Software

Others

Use cases

Managed Service Providers (MSP)

IT Management

Project Management

Help Desk

IT Service

ConnectWise PSA's key features

Most critical features, based on insights from ConnectWise PSA users:

Scheduling

2.0

(2)

Support ticket management

4.3

(39)

Service level agreement (sla) management

3.5

(8)

Help desk management

4.3

(3)

Self service portal

2.4

(9)

Remote access/control

4.0

(30)

Patch management

3.8

(23)

Backup and recovery

3.5

(8)

All ConnectWise PSA features

Features rating:

4.1

(281)

Access controls/permissions

3.9

(7)

Accounting

2.5

(2)

Accounting integration

(0)

Active directory integration

(0)

Activity dashboard

4.0

(7)

Activity tracking

4.0

(2)

Alerts/Escalation

3.8

(31)

Alerts/Notifications

4.0

(21)

API

4.0

(1)

Approval process control

3.0

(1)

Asset lifecycle management

(0)

Asset tracking

2.0

(1)

Audit trail

(0)

Automated routing

4.0

(8)

Availability management

(0)

Backup and recovery

3.5

(8)

Billable items tracking

5.0

(1)

Billing & invoicing

3.7

(23)

Call center management

3.8

(5)

Capacity management

4.5

(2)

Change management

3.0

(1)

Chat/Messaging

(0)

Client management

3.5

(2)

Client portal

1.0

(1)

Collaboration tools

4.0

(1)

Configurable workflow

(0)

Configuration management

(0)

Contact management

3.7

(19)

Contract/License management

3.7

(9)

CRM

2.0

(2)

Customer database

(0)

Customizable branding

3.7

(3)

Customizable reports

(0)

Dashboard

2.7

(3)

Dashboard creation

(0)

Data import/export

3.0

(1)

Document management

(0)

Document storage

2.8

(12)

Drag & drop

(0)

Email management

2.8

(13)

Employee management

(0)

Expense tracking

3.0

(1)

Financial management

(0)

Help desk management

4.3

(3)

Incident management

3.4

(7)

Interaction tracking

3.5

(19)

Inventory management

3.7

(3)

Invoice management

(0)

Issue auditing

(0)

Issue management

4.0

(24)

Issue tracking

(0)

IT asset management

3.3

(9)

IT asset tracking

(0)

IT reporting

(0)

Knowledge management

(0)

License management

(0)

Live chat

(0)

Maintenance scheduling

(0)

Mobile app

3.0

(1)

Monitoring

(0)

Patch management

3.8

(23)

Performance metrics

(0)

Prioritization

(0)

Problem management

4.0

(1)

Progress tracking

3.7

(3)

Projections

(0)

Project management

4.0

(3)

Project templates

4.0

(1)

Project time tracking

(0)

Purchasing & receiving

(0)

Quotes/Estimates

2.5

(6)

Real-Time analytics

(0)

Real-Time chat

2.0

(2)

Real-Time data

(0)

Real-Time notifications

3.5

(22)

Real-Time reporting

3.0

(1)

Real-Time updates

4.0

(1)

Recurring tasks

(0)

Remote access/control

4.0

(30)

Remote monitoring & management

3.6

(17)

Reporting/Analytics

2.9

(10)

Reporting & statistics

2.0

(1)

Resource allocation & planning

3.6

(5)

Resource management

4.5

(2)

Revenue recognition

(0)

Role-Based permissions

(0)

Scheduling

2.0

(2)

Self service portal

2.4

(9)

Service catalog

(0)

Service level agreement (sla) management

3.5

(8)

Single sign on

(0)

SSL security

(0)

Status tracking

(0)

Support ticket management

4.3

(39)

Support ticket tracking

(0)

Task management

3.9

(9)

Third-Party integrations

5.0

(3)

Ticket management

4.3

(57)

Time & expense tracking

4.0

(1)

Timesheet management

(0)

Workflow management

3.7

(13)

ConnectWise PSA alternatives

ConnectWise PSA

4.1

(281)

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.7

Features

4.1

Value for Money

3.7

Customer Support

3.7

NinjaOne

4.7

(297)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.6

Customer Support

4.7

Remote Monitoring and Management

4.5

(456)

visit website

Starting from

129

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.3

Value for Money

4.6

Customer Support

4.5

Freshservice

4.6

(795)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.3

Value for Money

4.4

Customer Support

4.6

ConnectWise PSA pricing

Value for money rating:

3.7

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Basic

No pricing info

Features included:

Ticketing
Project & opportunity management
Asset management (Configuration)
Finance & billing
Email connector
Workflow automation
Calendar synchronization
Mobile application

Standard

No pricing info

Features included:

ConnectWise Chat
Agreement management
Procurement & inventory
GL integration
Change approvals
User-based billing
Knowledge base
Office 365 billing, monitoring & management

Premium

No pricing info

Features included:

Marketing campaign management
Cloud database access
Sandbox
Cisco Simple IT billing, monitoring & management
Cloud infrastructure billing, monitoring & management

User opinions about ConnectWise PSA price and value

Value for money rating:

3.7

(281)

To see what individual users think of ConnectWise PSA's price and value, check out the review snippets below.

Josh D.

IT Support Engineer

“The automation and workflow capabilities can save significant time once configured properly, and the platform offers a comprehensive feature set that can scale with business growth.”

Josh D.

IT Support Engineer

ConnectWise PSA integrations (53)

Integrations rated by users

We looked at 281 user reviews to identify which products are mentioned as ConnectWise PSA integrations and how users feel about them.

ScreenConnect

Integration rating: 4.6 (16)

ConnectWise Automate

Integration rating: 4.1 (15)

Auvik

Integration rating: 4.4 (12)

ConnectWise RMM

Integration rating: 4.5 (9)

BrightGauge

Integration rating: 4.3 (9)

“Data synced to report items like patching, but there are limitations to the data brought over.”

Andrew C.

Systems Administrator

QuickBooks Online

Integration rating: 5.0 (9)

“Bringing in costing (materials, facility, and labor) for financials works great. No good ways to synch customer ordering, especially with a mix of wholesale and DTC channels.”

Dick C.

Saucemaster, Founder

ConnectWise PSA customer support

What do users say about ConnectWise PSA customer support?

Customer support rating:

3.7

We analyzed verified user reviews to identify positive and negative aspects of ConnectWise PSA customer support.

A fair number of users highlight ConnectWise PSA's responsive and helpful support, with quick access and knowledgeable staff.

Multiple users appreciate the 24x7 support options, chat availability, and expanded resources like user groups and educational events.

A number of users report slow or unhelpful Tier 1 support, with delays in escalation and inconsistent communication.

A subset of reviewers mention lack of off-hours or phone support and frustration with support quality, especially in certain regions.

Support options

Email/help desk

Knowledge base

Phone support

Chat

Faqs/forum

24/7 (live rep)

Training options

Live online

Videos

Webinars

In person

Documentation

To see what individual users say about ConnectWise PSA's customer support, check out the review snippets below.

“Sometimes it is difficult to communicate easily with PSA support staff.”

Julee C.

VP Client Services

ConnectWise PSA FAQs

Q. Who are the typical users of ConnectWise PSA?

ConnectWise PSA has the following typical customers:
Small Business, Large Enterprises, Freelancers, Mid-size Business

These products have better value for money

Q. What is ConnectWise PSA used for?

ConnectWise PSA (formerly ConnectWise Manage) is a business management platform designed to run technology solution business, connecting everything to allow for superior service delivery, know businesses better, discover full-visibility billing, and handle handoffs without hiccups. The workflow rules defined in ConnectWise ConnectWise PSA cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can also be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more. ConnectWise PSA offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into critical KPIs. ConnectWise PSA also comes as a mobile app for dealing with service requests and access data on-the-go.

Q. Does ConnectWise PSA support mobile devices?

ConnectWise PSA supports the following devices:
iPhone, iPad, Android

Q. What level of support does ConnectWise PSA offer?

ConnectWise PSA offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat, FAQs/Forum, 24/7 (Live rep)