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Fishbowl Reviews

User ratings

Overall rating

4.2

/5

727
84%
positive reviews
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.24/10

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Pros and cons

Pros

Cons

They have done a wonderful job in taking care of us from learning to use it to just small mistakes here and there. The support is outstanding.
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Hilary C.

Fishbowl is very user friendly, has great support, and great integrations with our other systems.

CR

Carrie R.

Our company evaluated about half a dozen different inventory management systems for features, support, ease of operation, price, etc. Fishbowl was the hands down winner, and remains the champion.

RH

Reggie H.

It is very frustrating when you are in the middle of something to have to force close the program and start over. This happens to everyone in our company so it is not user error or a computer error.

IR

Inga R.

We have a repetitive problem with line items coming up as 0, which causes our orders to refuse to ship. It's time-consuming to repeatedly call to get them unstuck.

MC

Maggie C.

Horrible Company, they use to be good now they are just completely useless.

KH

Kevin H.

Fishbowl users...

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727 reviews

Recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Extension for QB userrs

Reviewed a month ago

It provides more than enough capability for small & medium size manufactures & distributers with fraction of cost of regular ERP. If you are QB users and you have inventory, order or purchase management, this is what you need.

Pros

This software is easy to use and easy to deploy. Great extension for QB users. It can also connect Shopify, Amazon, Ebay, Shipping management such as Shiprush, etc.

Cons

In Inventory, you have 2 types of materials: Part and Product. This is somehow confusing.

Overall Rating
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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fishbowl Inventory Review

Reviewed a month ago
Pros

Integration with our manufacturing process was easy. Purchases, Receiving, Bill of materials and Work Orders fulfilled our needs.

Cons

Reports provided are too basic, no help documentation to create your own reports. If you need a detailed or custom reports you have to purchase them apart.

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Extremely Frustrated and Feel Violated

Reviewed a month ago

We purchased inventory software from Fishbowl and then had an exceptionally difficult time implementing the software. We paid for a number of items that we have not received months later, went weeks without receiving responses from them during the implementation process, and were verbally promised things that they have walked back or denied entirely. Worst of all, because of their lack of responsiveness,...

Pros

It appeared to be a great product before we purchased it

Cons

Point of sale software is nearly un-usable. It does not support gift cards or customer accounts in any functional way. Implementation and support from the software company are beyond poor even after paying many thousands of dollars for extra support and help with implementation.

Overall Rating
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  • Ease of use
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  • Likelihood to recommend10/10

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A Great All Around Product For Inventory

Reviewed 3 months ago

Fishbowl has helped us save money by being able to control everything from inside and not having to hire multiple 3rd parties to make connections. Fishbowl continues to add and upgrade the software to what consumers ask for.

Pros

Fishbowl software is easy to use. I like that you always have step by step instructions and some videos to help guide you. If you don't find what you are looking for, all it takes is an email, and support helps you as quickly as they can.

Cons

The only negative issue I have while using Fishbowl software is with the reports. Even though they have multiple reports to choose from, I feel as some of them can be upgraded to include more than one product a t a time. Example, when searching for a product that was sold on a particular day, and you have more than one size of the same product, it would be nice to be able to select as many products as you want to look at versus one at a time.

Vendor response

Thank you so much for this review, Michelle. We appreciate you taking the time to provide your feedback. We are happy to hear that your experience has been satisfactory and will take your suggestions into consideration while we continue to make improvements.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Fishbowl for SMBs

Reviewed 5 days ago

It is a positive experience.

Pros

It is powerful inventory tracking software that can be built out to your needs

Cons

It can be expensive to build out custom reporting and features with fishbowl

Overall Rating
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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Fishbowl

Reviewed a month ago

It is easy to use and has some great features

Pros

The ease of using and tracking our inventory

Cons

It still is not 100% accurate- there were errors in our set up -not sure if it was internal or with the software.

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  • Likelihood to recommend10/10

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Fishbowl is a very polished product

Reviewed 11 days ago

Fishbowl was easy to deploy, easy to use and easy to integrate. Our experiences are very good overall.

Pros

Nice looking interface and very easy to use. The REST API is very easy to work with.

Cons

It would be a great feature to allow 3PL to bill their customers from Fishbowl.

Overall Rating
  • Value for money
  • Ease of use
  • Features
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  • Likelihood to recommend8/10

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Fishbowl

Reviewed 16 days ago

Overall the software seems to manage most of our needs. I am frustrated with the lack of nesting capabilities for parts and products. My understanding of the product tree was that it solved those issues.

Pros

Haven't used it enough to say, but it was very essay to cycle our inventory numbers.

Cons

The login process isn't reliable. Havening to purchase multiple users. That seems very impractical as our company grows. The appearance of the software itself seems a bit dated.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Quality Software for Small to Mid-Size Businesses

Reviewed 16 days ago

We have been using Fishbowl Inventory since 2011 and while it has been quite an eventful journey we have seen definite improvements over the years in stability and ease of use.

Pros

QuickBooks integration is probably the feature I appreciate the most about Fishbowl. Any small to mid sized business that is outgrowing QuickBooks inventory management features but doesn't want to pay the price of an all-inclusive ERP program targeted for larger corporations should consider Fishbowl Inventory. The ability to track inventory by location, assign multiple vendors to one item, create intuitive...

Cons

One inherent weakness with Fishbowl is the QuickBooks export connection. Fishbowl has made tremendous improvements in this area since we first started using it, but there are still multiple times that we need to restart the connection before running an export. To be fair, this may be as much QuickBooks' problem as Fishbowl's. The software also tends to be buggy after new releases. Again, they have...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Fishbowl Review

Reviewed 2 months ago

Fishbowl is very good for all businesses that are inventory heavy.

Pros

Feature I like the most are more on the Inventory Features like transfer order, inventory monitoring and the likes.

Cons

You need high level of scripting skills to customize the forms and reports.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Fishbowl Manufacturing Software has proven an invaluable inventory management tool for our team.

Reviewed 2 years ago

Fishbowl Management software has offered our team a complete supply chain management and physical sales tracking system in one convenient system . In this time especially , we understand that organization and efficiency are paramount to surviving let alone prospering and we are thankful to Fishbowl for helping.

Pros

Our team found both these ease of use and relative ease of integration to be among the most attractive components of Fishbowl. The variety of modules allow close monitoring of essentially every aspect of physical asset tracking . With Fishbowl we can organize warehouse parts inventory , print labels,and organize purchase orders which organizes our supply side. Fishbowl's sales side module allows for effective tracking of lead times as well as sales item forecasting so we are never behind on available inventory .

Cons

Fishbowl Manufacturing software at this time time requires the use of a server which we had to supply . In exchange for all other features , we see this as a nominal and not inconvenient requirement as at the time we were adding new computer assets. This requirement may not suit all smaller companies.

Vendor response

Thank you for taking the time to leave this review, Louis. We appreciate your business and are happy to know that your experience has been satisfactory.

Overall Rating
  • Value for money
  • Ease of use
  • Features
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  • Likelihood to recommend10/10

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FB has abled our business to grow from a home based co. to a 10,000ft fully functioning warehouse

Reviewed 5 years ago

Being able to operate above and beyond to what we used to. We can now compete with our competitors

Pros

I absolutely love that FB is easy to use and easy to teach. It has all the features that our company uses daily. Examples include customer pricing rules, customer "numbers" or customer sku's, Auto PO function, The import/export feature has been a God-send when we need to import products to our website or send information to our customers. The substitute feature is very helpful too. We also really love how we can create custom fields within every module. I really love how the FB team remembers our company when we call and goes above and beyond when we have a hiccup or questions. We can thank FB for some of our company's success. W/o being able to correctly track inventory and use it for daily operations, we wouldn't be operating at the level we are today.

Cons

There aren't things that I like "the least" but there are things I wish FB offered/had that would help our type of business/company. This includes: 1) Since we are a product distributor, we provide a lot of our customers w/ "quotes." FB has the ability to create an "estimate" but no way to store it or look back at it for reference. Pricing rules are essentially only created in our line of operation...

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  • Ease of use
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  • Likelihood to recommend10/10

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Using Fishbowl for a year

Reviewed 6 years ago

I've been using Fishbowl for the past year. I bought it for a few reasons. One of the biggest reasons for me was because it can allow me to save credit card information for clients who continually order through our company. Another reason I liked it, is because I could place orders from anywhere using one of the plug ins. But the biggest reason I purchased it is because of it's accuracy in inventory,...

Pros

Encrypted credit card capture to charge recurring clients Stores pictures of the products that we sell Easy to add parts and products Lots and lots and lots of reports--- I don't think I've even opened half of them yet! I like how many features it has even though I don't use them all... it makes me think "When I get that far, then I can use this software to {fill in the blank} it's nice to know I literally have no limitations

Cons

I haven't found anything yet!

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This reviewer only left a rating

Reviewed 9 years ago

We are a Head Start agency that uses FishBowl to purchase, track, and issue inventory to 60 Head Start classrooms and agency departments. Our system uses SharePoint, which is accessed by each classroom/dept. to place their order which is in turn sent to the approving supervisor. Once it is approved, it goes to the Purchasing office were it is imported into FishBowl (all done electronically within the...

Pros

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Cons

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Reviewed 9 years ago

North Park is a 3rd Party Logistics and Contract Packaging business, specializing in light manufacturing, warehousing, and B2C shipping services. We provide each customer the service and attention only the 'big guys' get at other fulfillment houses. Our search for a new Inventory/Manufacturing software solution was prompted by our move away from a warehouse operation towards a 3rd party solution...

Pros

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Cons

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Overall Rating
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  • Ease of use
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  • Likelihood to recommend10/10

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Can be a great product but will depend on your personnel

Reviewed 4 years ago
Pros

I'm an Advanced QuickBooks Pro Advisor and I specialize in Inventory set up and management. I haven't found any program with as many capabilities at such a low cost range as Fishbowl. Netsuite can handle what Fishbowl does but can easily go into the hundreds of thousands to setup and get started and I found the process very complex. Fishbowl on the other hand, can import from QuickBooks and have you set up and running in just a few minutes, though I stress that this should be used as test only. To accurately use Fishbowl it can take months to setup and learn properly. This largely depends on your current experience with technology, accounting practices and inventory knowledge.

Cons

The support isn't stable. Depending on your time zone, you'll get a different team. Some zones, depending on the day and time, will pick up your call immediately and be very knowledgeable and helpful. Others will take a day to get back to you and you'll get someone who's only been there a few months but will confidently tell you something as fact and you might find our later they don't actually know...

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  • Likelihood to recommend5/10

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The updates are killing me

Reviewed 6 years ago
Pros

The customer support is great. It's just hard to get a hold of them when you need to speak to a live person on the phone. The people who work there are the nicest and most helpful when you do get to talk to them and they do resolve the day to day issues that pop up. ie, inventory getting stuck in committed status is a pretty quick fix, but then again, should it really happen in the first place?. Bigger problems take more time to fix, but they seem to keep working on it until its resolved. The people they have providing training are excellent. The wikis are pretty easy to access and are pretty good

Cons

This year the updates seem to break something that's had been working. Then it takes hours with customer support to fix and get going again. The phone support team could use more staff because it does take hours to get a call back. The reports are difficult to customize, you have to know programming. There is no simple report writer function or a reports that can be customized. If you have...

Overall Rating
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  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Fishbowl has been great for us as a small food manufacturer

Reviewed a year ago

Overall, good experience - we needed a tool like this and it meets our needs for being SQF and USDA Organic.

Pros

Fishbowl helps us maintain all lot tracing records, re-order points, and sales and purchase orders. It makes audit time much simpler!

Cons

There aren't as many reports as I would like and it isn't very intuitive to setup - we had to hire an outside expert.

Vendor response

Thank you for taking the time to review your experience with our company, Jessi. We appreciate your feedback! We are glad to hear your experience has been satisfactory and will look into improvements based on your suggestions as well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Fishbowl Inventory & Manufacturing: Not great for custom manufacturers...

Reviewed 5 years ago

Inventory management is a breeze, great for warehousing and manufacturing bigger build products, the modules, and UI is well thought out, and very logical, they did a great job with it. They have great eCommerce integrations they added on for magento and amazon which makes it more powerful. The fact that you buy the product up front (with a year of support that can be renewed) makes it seem like you are saving money by owning the software, but you'll need to upgrade every year until the software does what you want it.

Pros

It's great if you are manufacturing the same thing over and over, so you need 500 or 1000 widgets made the same way. It's a pretty powerful tool for warehousing and inventory. It costs for just the warehousing, plus users and add-ons. They'll give you a discount if you ask them, but you almost should just go with a saas program you'll get quicker updates. fishbowl you can save lots of money down the road if you don't buy there support package. They have a pretty good product development team, but it takes them at least a year it seems like to roll out any useful new features you talk to them about.

Cons

Very challenging to set up, learning curve is huge in my opinion. The BOM stages work for the most part, but you'll spend a lot of time in a sandbox database seeing if what you want works (if your doing multi stage builds) If your doing 1 to 100 of anything, and what your making varies order to order, I'd recommend some other software like ordoo, shopvox, or corbridge. They are alot quicker to set up on the

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  • Ease of use
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  • Likelihood to recommend8/10

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Very tough start, but once up and running, seems much more friendly.

Reviewed 4 years ago
Pros

Search function is amazing! Really like Fishbowl for the most part. Ordering, inventory tracking, automatic updating, etc.

Cons

1) Can't look at a part and see how many times it was ordered easily. Have to go in and out of the purchase orders. Would like to look at a part, see how often it was ordered and from whom, how many were ordered and how much we paid in a simple list form. Right now I only see the PO/Vendor without any of the important details like quantity ordered and cost. 2) I also think the Revision for an...

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This reviewer only left a rating

Reviewed 9 years ago

If you are considering Fishbowl for your business, you will be making a wise choice. Let me tell you a little about our business, what we were using before Fishbowl, and why we decided to go with them instead of the many choices you will have. We are a manufactures rep agency servicing the HVAC and plumbing industry. We work directly with the wholesale market and warehouse about 750 - 1000 sku's....

Pros

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Cons

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Overall Rating
  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Intuitive manufacturing, inventory control and distribution software.

Reviewed 3 months ago

Overall, I am satisfied with purchasing the Fishbowl software for manufacturing bill of materials and inventory management. Have only been using for approximately one year but so far it seems much easier to use compared to the previous software that we used. We have only used the out of the box software. All other software's we use always required special programing which was always a hassle and large expense.

Pros

The ease of set-up and use of the manufacturing process. Very intuitive and do not need to spend a lot of time training new people to use. Once we set up, new users can begin working with very little guidance.

Cons

The training was good, but for a startup additional training time would be good after we are up and running. After the initial training I only heard from someone when they wanted to sell me something additional. No follow-up calls, emails or communication to determine if there were any additional questions or concerns. With software I always felt that good prompt support is essential. I still have issues with the QB accounting integration, and I receive zero support from FB.

Overall Rating
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  • Ease of use
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  • Customer support
  • Likelihood to recommend7/10

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Fishbowl Good For SMBs Wanting An On-Premises ERP, But Prepare To Outgrow It.

Reviewed 4 years ago

It provided a decent ERP for the price but is definitely geared to low transaction volumes.

Pros

Fishbowl is relatively easy to use (by nature, ERP systems are complex) and is relatively reliable for companies whose transactions number in the low hundreds per day. Their support is quite effective but may be slower than you like -- if your business is effectively down due to an ERP issue, the last thing you want to get when you call support is voicemail. Unless things have changed in recent (2017)...

Cons

* Slow support response * Relatively slow performance * Cannot cancel running batch jobs * They recommend(ed) running Quickbooks and Fishbowl on the same server, which meant an extremely expensive server was required. The alternative was to split the two apps onto different machines and experience super-slow batch updates (some ran hours)

Overall Rating
  • Value for money
  • Ease of use
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  • Customer support
  • Likelihood to recommend10/10

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Precision Ag Industry Inventory Control

Reviewed 6 years ago
Pros

Fishbowl is a great company to work with! They are a solutions based company that strives to take the input of their customer. When we first implemented Fishbowl Inventory Software three years ago, we utilized their on site training to help assist with the setup and initial training. They don't just provide a cookie cutter approach to their support and training, they realize they work with all types of industry and have been able to adapt their software to work in nearly every need for inventory related purposes. Their software is easy to use, better than a DOS based system, and has great user interface for easy training of employees.

Cons

Fishbowl is very good at answering your questions and their tech support. Sometimes you have to leave a message and they have to return a phone call, however it is in a timely manner, and they generally have a solution prior to calling you back, getting your issue resolved in a timely manner. Their "live chat" on their website is a good alternative if they are unavailable by phone and your question just can't wait.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Inventory Management

Reviewed 3 months ago

Inventory syncing with Amazon, Ebay and Shopify makes our life easier. ORder processing in Fishbowl is another winner. Great for the price...

Pros

Inventory Management syncs with Amazon, Ebay and Shopify. Order processing under one roof. Ease of use for my staff.

Cons

Data migration needs to be more hands on with your team.

Vendor response

Thank you so much for leaving this review, George. We appreciate you taking the time to tell us about your experience.