Fishbowl Reviews

Fishbowl is easy to use and affordable. Outstanding customer support.

There really isn't anything I don't like about Fishbowl. It's been a great software for our company.

Thank you so much for leaving this review, Annette. We are glad to hear that Fishbowl has been a useful tool for your business.

Our team found both these ease of use and relative ease of integration to be among the most attractive components of Fishbowl. The variety of modules allow close monitoring of essentially every aspect of physical asset tracking . With Fishbowl we can organize warehouse parts inventory , print labels,and organize purchase orders which organizes our supply side. Fishbowl's sales side module allows for effective tracking of lead times as well as sales item forecasting so we are never behind on available inventory .

Fishbowl Manufacturing software at this time time requires the use of a server which we had to supply . In exchange for all other features , we see this as a nominal and not inconvenient requirement as at the time we were adding new computer assets. This requirement may not suit all smaller companies.

Thank you for taking the time to leave this review, Louis. We appreciate your business and are happy to know that your experience has been satisfactory.

It appeared to be a great product before we purchased it

Point of sale software is nearly un-usable. It does not support gift cards or customer accounts in any functional way. Implementation and support from the software company are beyond poor even after paying many thousands of dollars for extra support and help with implementation.

Fishbowl helps us maintain all lot tracing records, re-order points, and sales and purchase orders. It makes audit time much simpler!

There aren't as many reports as I would like and it isn't very intuitive to setup - we had to hire an outside expert.

Thank you for taking the time to review your experience with our company, Jessi. We appreciate your feedback! We are glad to hear your experience has been satisfactory and will look into improvements based on your suggestions as well.

Integration with our manufacturing process was easy. Purchases, Receiving, Bill of materials and Work Orders fulfilled our needs.

Reports provided are too basic, no help documentation to create your own reports. If you need a detailed or custom reports you have to purchase them apart.

The reporting feature is the only good part of this whole system

Everything. It constantly has bugs and needs updates. The inventory is always off no matter what. Their support is extremely costly. And their employees have the worst customer service

Inventory Management syncs with Amazon, Ebay and Shopify. Order processing under one roof. Ease of use for my staff.

Data migration needs to be more hands on with your team.

Thank you so much for leaving this review, George. We appreciate you taking the time to tell us about your experience.

Integration with our accounting software. Able to save documents to the drive for later recall. Multiple users in the system without slow down. Get ship quotes while staying in the sales order. Able to email customer estimates from sales order.

Updates sometimes cause issues with the software and need to be addressed by customer service. Customer service is only open 8-6 mountain time. Our third party forms are easily broken when major updates are needed. This slows our processes down.

It's user friendly and and its ability to grow with the company.

The inability to track types of changes made automaticlly.

Logical progression of activity and inventory movement. System is reliable and like anything else if it is used properly, you can rely on the results for inventory verification, PO status and exporting to QuickBooks.

the reports feature needs work to better assimilate data as I find the need to get outside help to write reports that I like to see but is nice to see that it assimilates in the system

Ease of Quickbooks Online integration, ease of cost analysis

Reports are not as easy to manipulate as some programs

Thank you for your review, Miriam. We appreciate your business and you taking the time to give us some feedback.

I absolutely love that FB is easy to use and easy to teach. It has all the features that our company uses daily. Examples include customer pricing rules, customer "numbers" or customer sku's, Auto PO function, The import/export feature has been a God-send when we need to import products to our website or send information to our customers. The substitute feature is very helpful too. We also really love how we can create custom fields within every module. I really love how the FB team remembers our company when we call and goes above and beyond when we have a hiccup or questions. We can thank FB for some of our company's success. W/o being able to correctly track inventory and use it for daily operations, we wouldn't be operating at the level we are today.

There aren't things that I like "the least" but there are things I wish FB offered/had that would help our type of business/company. This includes: 1) Since we are a product distributor, we provide a lot of our customers w/ "quotes." FB has the ability to create an "estimate" but no way to store it or look back at it for reference. Pricing rules are essentially only created in our line of operation...

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No pros were added to this review

No cons were added to this review

I have used other CRM/inventory management applications over the years and Fishbowl is by far one of the most robust, all-in-one solutions for our business. It's ease of use, stability, and accessibility has helped run our business for the past several years in terms of POS operations, inventory control, and handling purchase orders.

My only complaints are that, under the customer tab, the SAVE and DELETE buttons are next to each other. Also under the customer tab, the check balance is next to the history button (which we have to utilize constantly throughout the day). If we accidentally hit CHECK BALANCE, the process runs and holds up Fishbowl for upwards towards a minute. Since this is not something that we utilize, is there a way to possibly disable that button?

Search function is amazing! Really like Fishbowl for the most part. Ordering, inventory tracking, automatic updating, etc.

1) Can't look at a part and see how many times it was ordered easily. Have to go in and out of the purchase orders. Would like to look at a part, see how often it was ordered and from whom, how many were ordered and how much we paid in a simple list form. Right now I only see the PO/Vendor without any of the important details like quantity ordered and cost. 2) I also think the Revision for an...

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The app is looking ok and easy to use, actually the only good thing I found and it took me a while to think about something.

- Software looks from the 90’s - CUSTOMER SERVICE IS DANGEROUS to this country. We all need to make sure companies like that are not existing in AMERICA. - software is really hard to use - not enough barcode sizes - the set up guys are very unprofessional and doesn’t think out of the box - the software is very square and can’t be customized AT ALL. - TOO EXPENSIVE - they really don’t care about their clients. But really. You can’t even imagine.

About Me: 10+ years of programming, web development, database design, jack-of-all-trades IT. Fishbowl Use: 7 months total, including full implementation and continuing support, now delving into internal custom development Before you even try Fishbowl's software, make VERY detailed flowcharts of your existing and ideal processes. Then, locate and read every single page of their forums. Then,...

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It is telling that one of Fishbowl's developers, Israel Lopez, co-founded a company called FishBooksPro, which provides support and custom programming services for Fishbowl and QuickBooks. Fishbowl allows you to take payment via credit card, interfacing with QuickBooks Merchant Services, but there is no way to associate a payment with an order. This example of a nearly-complete feature set is representative...

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Inventory Tracking is the biggest thing. Easy of use with Sales Order and Purchase Orders. It sends my accounting info to Quickbooks automatically at the end of the day.

Set up was a little time consuming. It took some effort to get everything in properly and just adapting to the new software functionality.

The customer support is great. It's just hard to get a hold of them when you need to speak to a live person on the phone. The people who work there are the nicest and most helpful when you do get to talk to them and they do resolve the day to day issues that pop up. ie, inventory getting stuck in committed status is a pretty quick fix, but then again, should it really happen in the first place?. Bigger problems take more time to fix, but they seem to keep working on it until its resolved. The people they have providing training are excellent. The wikis are pretty easy to access and are pretty good

This year the updates seem to break something that's had been working. Then it takes hours with customer support to fix and get going again. The phone support team could use more staff because it does take hours to get a call back. The reports are difficult to customize, you have to know programming. There is no simple report writer function or a reports that can be customized. If you have...

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The program is intuitive and extremely in depth. We a food manufacturer (coffee roaster) and we invoice through Fishbowl. We are not yet using the mobile app, so I can't talk about that. Unlike our accounting system (brand Q), one module smoothly integrates with the next. It is easy to administer and our users just get it. It is the standard by which other database systems should be measured. The integration with Quickbooks is painless. Fully automated and has never, never failed. I have not had one single

Their chat support isn't the most knowledgeable. They do have the option of custom fields, but there isn't the option to make some fields visible/invisible. The server occasionally locks up, however, all you need to do is restart. No fuss.

Decent product. The interface is a little dated, and some standard thing you would expect in functionality are missing or difficult to use. But, overall, it is a decent product if your goal is to have an inventory and order management system that integrates with Quickbooks.

You will get no support unless you complain. We just updated our license, paid for a year of support. Still waiting 48 hours later for a call back from support. This is normal. When you do get the support you will most likely start with the lowest level support and have to either speak to the real support people through an intermediary or have to wait another day or two for the next level of support to call you back. Repeat that process until you finally get to someone who knows what they are talking about. Support this expensive should be fantastic. Instead, I am not certain what they could do to make this any worse.

Fishbowl software allows my company to always be in the know of our inventory position. It is EASY to learn and easy to use. This week I am adding 7 more users and having All my "on-the-road" salesmen use FISHBOWL directly. For Sales processing, for Inventory stocking orders, for Creating customers etc... Its that easy to use!! A big shout out to my EASTERN Support team for the great support through CHAT, and to Jordan Boyce as he currently has been really taking care of my issues for my immediate upgrading of my use with Fishbowl. Adding FISHBOWL HOSTING to my affiliation with FB to secure that my Mobile Salesmen are using a STABLE environment!

Some REPORTS are not in the nicest format, nor have the best "filters" to navigate. As well Little features [like spell check in email body templates] are missing, but Fishbowl does often upgrade their platform with new releases which often has these fixes.

Part and product searchability is excellent for companies with lots of sku's POS functionality is OK, but not super.

Instability: Crashes several times a week - usually have to have a call with support at least once a week Poor accounting integration - QB integration is not as seamless as advertised. Very inefficient: Simple tasks take a long time. all the needed information on a part/product is stored in three separate tabs. For example: you cannot find, List price, cost price, and current inventory in one place....

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Fishbowl has been a good fit for our company so far. Learning a new software is almost like learning a new language, so it does take time to get to know all the features and understand how this software was designed to "think". This is where Customer Service comes in... and this is where Fishbowl shines. They have GREAT people on staff that are always willing to make the time to give you the training...

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The most difficult part of Fishbowl has been using the Reports. We haven't quite figured out how to utilize them to pull the information we need. But I believe this is because the needs of our particular business aren't the needs of most companies. We also have the option to have custom reports made for those particular needs. Some of the formatted reports do not include grand totals.

Best part of Fishbowl is their reporting. Being able to analyze past purchasing and sales reports to better forecast inventory movement is crucial and Fishbowl nails it. I also like that they have a direct import and export function to link with our eCommerce site.

The menu and navigation can seem a bit convoluted, but I'm convinced this is the case with any software boasting so much functionality.