Our experience with the Flowtrac Team has been incredible! From our first meeting with [SENSITIVE CONTENT HIDDEN] to our final interactions with the programmers and project manager helping us "go-live". They were patient & understanding of the technical challenges of our inventory system and provided creative solutions to help resolve those challenges. The Flowtrac Team takes customer service to higher standard that more businesses should try to achieve!
Pros
Flowtrac is a fully functional business operations software. You can utilize the entire program to run your business; or you can select to utilize only certain sections of their program- making them a customizable solution to your business challenge(s). The ability to house the program in a cloud setting brings a whole new ease of use for those who may not be on site or for companies with multiple locations.
Cons
There are really not any Con's to the Flowtrac software. So much of the Flowtrac program is customizable to your businesses needs that what may appear to be a challenge within the program can be worked through with the programmers to help them understand how to fit the program to your needs.
Rating breakdown
Likelihood to recommend: 10/10
Pros
This software is capable of being self taught, but the training is excellent. They know their product and can help with anything.
Customer Service is like no other!
If they don't have it, they can create it.
Implementation was as easy as it could be without having anyone come do it for us.
Cons
Importing can only be done through templates that are downloaded from within the software, so you have to alter your documents or copy and paste to make it all match, otherwise the software won't accept it.
This is a work-in-progress though, and will not be a Con in the future.
Rating breakdown
Likelihood to recommend: 10/10
They help me do the transition no problem.
Pros
The service and knowledge. I had some adjustements made fast and no problems.
Cons
with the staff help was not difficult the transition
Rating breakdown
Likelihood to recommend: 10/10
Tim Plastics makes approximately one million bottles every day ranging from 1 ounce to 2 gallon. The rapid growth of our business had overwhelmed the ability of our existing systems to keep-up. We needed a system to manage order entry, production, inventory, and outgoing shipments at our multiple locations. Since many of our bottles are used for pharmaceutical or food packaging we must maintain very accurate shipping records and provide detailed paperwork. Flowtrac gives us the ability to track orders, production needs, inventory, and outgoing shipments. The system generates all the detailed paperwork required for any shipment. We are able to know exactly where every bottle we produce has been shipped. The data on Flowtrac also allows us to track customer trends and better understand where our business is going.
Rating breakdown
My overall experience has been excellent. Good communication and competent employees. When issues did arise (as they do with interaction between any two companies), FlowTrac always approached the issues reasonably and with a willingness to compromise.
Pros
As a medical device manufacturer, medical device distributor, and medical billing company, we had an logistics model that did not lend itself to any out-of-the-box software. FlowTrac not only provided the customization that we needed, but also was able to integrate that system with our medical billing software.
Cons
The more customized your needs, the higher your costs will be. But those costs have been more than worth it. Also, the mouse functionality on the main menu is a bit sensitive. It needs a buffer built in :). This is a very minor problem, but it is prominent because you are always accessing the main menu.
Rating breakdown
Likelihood to recommend: 10/10
Per user pricing starts at $20 for yearly plan and $25 for monthly plan.
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