Asset Essentials Reviews

Cloud based; no IT help needed. Superior customer assistance.

The inability to delete a work order is a minor nuisance; I work around it by "re-writing" the WO.

Ability to see past work orders, and work orders put in by peers.

I don't have any issues. works great, and does just what I need it to do.

Making sure maintenance is doing the jobs assigned promptly and cost efficient

In the beginning the initial set up for our use, But once you have it set up in your format it is good.

All the features are easy to learn. If you need help, Brightly staff is the BEST!

Could be more customizable. Sometimes it is helpful to move custom fields around in the Asset and Work Order forms

The product works great for the administrators, technicians, and users. We get positive feedback regularly about our use of this product. And if there happens to be something we don't understand about the product or some way we think the product could be improved, the customer service is happy to respond to requests and take recommendations into consideration.

Honestly, there's not really anything we don't like about them. They have a good product that they continue to improve. I guess I just wish they had more products.

Having all of our sites be able to create their own work order. Having the ability to have the program update the status of each work order and not have them call us to see what is going on. The ability to have the program be placed on our cell phones for easy entry of work orders.

Fixes issues like not being able to just attach documents and if we attached the wrong one to the wrong work order be able to take it off.

The software has the best (easiest to navigate and common sense flow) user interface out of the 4-5 competitors that I evaluated. The sales rep that I worked with was low pressure and responsive to my needs and questions. Implementation cost and annual service costs were very competitive. The after purchase training and setup was also very positive. I have a point person and scheduled time blocks for training and continue to have great customer service 3 months after implementation. In fact my training rep. emailed me today asking how things were going and if I had any questions.

In a perfect world, I would like to tailor the software to my specific needs and industry. Facility Dude is a generic software from the sense that it accommodates the language and requirements spanning several very different industries. I have had to be creative in a few cases with how we classify groups and naming convention. Not a big issue however the inability to have some level of customization would be my only complaint.

Inputting information to start the program was easy. Training is excellent. I like the history of the work orders start to completion

I find it a little dated with some features. I think it will improve with time and updates.

I like this product is easy and straight forward in entering a request. Only the facts are needed; not any unnecessary questions to clutter the request.

It is a little irritating when you can't login when you forget to pull down to itdirect and have to start over; there needs to be an option for iDevices or Android devices and netbooks rather than hardware. Finally, when checking on tech requests, it would be nice if the list pulled up with newest first. I know that is an option at the bottom, but sometimes I forget and have to go to end;

the functionality of the program and ease of use for all that need to use it.

Nothing product is very easy to set up and use

SchoolDude software is user friendly, with amazing reporting features. The Client Services Team goes above and beyond in support of the SchoolDude products. Client Services is not provided from a foreign country. The staff is easy to understand - there is no language barrier. SchoolDude University provides a unique opportunity to expand product knowledge and build relationships with peer institutions.

There is not a single aspect that I am unsatisfied with.

The Product is easy to use, and has wonderful reporting capabilities. Since the product is web based it can be accessed from anywhere. Since the product is web based School dude has the capability to do comparisons on how you are doing in relation to the rest of the world. This shows me what areas we need to improve on and what areas we are doing great on.

We cannot have a work order assigned to more than one person. Can you guys please change this?

I find it very easy to set up preventative maintenance schedules

no back button only a cancel on some pages

It captures our assets and allows tracking of work orders

challenging to use on the mobile apps. Difficulty for staff to utilize effectively.

easy to use didnt take much time to learn how to use it

the price was more as you add more people

the features it possesses to be able to analytically process the information correctly

The lack of team player skills and the overall impact on young maintenance employees

One of the most compelling reasons that we went with their product is that their applications are built exclusively for the needs of educational institutions. The company has basically put all of their eggs into that basket, which gives them an understanding of educational facilities and their maintenance requirements. Educational environments (be it public, private, or higher) are in a class all their own and are met with certain challenges that other businesses may not necessarily face. All of the staff I have had the pleasure of meeting and/or speaking with exhibit a sensitivity to and knowledge of those unique needs.

Having come from a completely paper system to an automated system such as SchoolDude's, I haven't experienced any flaws worth noting.

A centralized work ordering system helped streamline requests and communication through all of our campuses.

We wish there was a little more communication pieces on the work order so that we can provide more information to the requestor.

Honestly the customer service with the live chat.

Some of the configurations like the parent to child configurations is done a little different then what I've been used to with other programs.

Too early to say what I like most, but very happy with the flexibility of the system and customer service. Lot's of tutorials.

Too early to tell. Only been using for a few days.

I like that the data is stored in one location.

I do not like how difficult it is to navigate and manually filter items. It is not intuitive and that makes it difficult to understand how to generate reports and how to get actionable information reported out to those who need it.

The product is always up to date and keeps in real time with requests that our clients have put in that help us to reach them faster. It also is an easy to use source for checking into the history of requests along with dates submitted and dates completed.

Sometimes the product does force some of our tickets into a limbo of sorts when we've tried to assign it employees. It goes into a place in which it's not assigned nor is it open. This issue has caused conflict several times in which someone is waiting for help but we had no idea until we do a full search in which it will then be visible.

Questions? Your answer is a phone call away, and there's always a human that answers the phone! We use Facility Scheduling and Maintenance Direct. Both products are easy to use and it's easy to train users in our buildings. SchoolDude also offered conference call training when we did the initial set up.

I can honestly say I have not had a negative experience with SchoolDude.

MaintenanceDirect is very user-friendly. If you should have a issue navigating the system the customer service/ technical support is awesome.

I would like to be able to batch close work order but craft, assigned to, and/or purpose code.

Easy to use. Easy to Track. Easy to report.

Cell phone application could be better. Sometimes need to delete app and re-download.