MasterControl Quality Excellence Pricing Plan & Cost Guide

MasterControl Quality Excellence

Enterprise Quality Management

4.5/5 (84 reviews)

MasterControl Quality Excellence Pricing

Pricing model: Subscription

Contact MasterControl for detailed pricing information.

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MasterControl Quality Excellence Pricing Reviews

Pros
  • It is a great, user friendly and easy to use software. Having different modules really helps in using a single platform for all the GMP requirements.Verified ReviewerRead the full review
  • The service offered by MasterControl has been excellent and system setup was easy thanks to a very good support. Customer Service team, as they responds quickly and offer good solutions.Martin K.Read the full review
  • This product is good for storage and organization of important files that can be viewed by employees who enter their usernames and passwords.Mark M.Read the full review
Cons
  • When the system gets upgraded, it always brings out a ton of unexpected issues. We know that we will have to dedicate a couple of days just to watching for problems.Gen M.Read the full review
  • Requires very skilled and trained employees to execute the daily business processes. Lack of design / GUI customization.Verified ReviewerRead the full review
  • Finding information on how to configure the module was a bit difficult.James L.Read the full review
95%
recommended this to a friend or a colleague

11 reviewers had the following to say about MasterControl Quality Excellence's pricing:

Michael K.

Mission Critical Quality Excellence

Used daily for 2+ years
Reviewed 2021-01-15
Review Source: Capterra

It has really helped us solve many issues with quality control and compliance. I would recommend this product to anyone who wants to move to the top tier of quality for their product.

Pros
This software is a complete solution with more modules you can add being built all the time. It is cloud based and does more than any in house solution could be built to do for the same price. The support team is very responsive in accepting our suggestions for improvements.

Cons
Even though there is a lot of support, it can be time consuming and very labor intensive to integrate the many pieces needed to implement the entire solution. It is a bargain but still very pricey for a small company and this will eventually limit its market.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mark M.

Good product for file storage

Used weekly for 2+ years
Reviewed 2020-09-20
Review Source: Capterra

The software is very good for viewing files and even taking tests that are stored for employees to take.

Pros
This product is good for storage and organization of important files that can be viewed by employees who enter their usernames and passwords.

Cons
This software is very effective and the only major flaw is the cost of the service. A lower price would be very beneficial.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kevin N.

MasterControl Is a great software pacakge

Used weekly for less than 6 months
Reviewed 2019-08-04
Review Source: Capterra

Pros
The MasterControl document control and training module are very useful

Cons
The price is a little steep but the service is worth it... so I suppose the price isn't that bad after all!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anil I.

The Best Software for Document Management

Used daily for 2+ years
Reviewed 2021-02-09
Review Source: Capterra

The document and Training management is excellent and easy to configure, deploy and implement.

Pros
The Collaboration is the best part of document module and workflow customization is simple and easy and any given document.

Cons
The cost of the software for is bit too expensive, specially with the user license. The cost of customer support is high.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jeremy R.

Powerful, but steep learning curve for users

Used daily for 2+ years
Reviewed 2020-03-17
Review Source: Capterra

Overall, it does what it is supposed to do. Once you get rolling, it's good. I wish documentation was better. I wish more control was given over individual document types. UI and bugs are annoying, but not show stoppers (though there is potential for the uninitiated). For the price, I would expect better UI/UX and fewer bugs, but it fills a niche, and the price reflects that accordingly.

Pros
The system is definitely a powerful system. There are a lot of great features just in documents and process modules. There are plenty of controls in place to control quality. Does everything you would expect of a quality management system.

Cons
Overpriced, IMHO. Has some bugs, and occasionally, they have caused quality issues. UI could definitely use some work - way too many additional clicks and navigations to get to get where you're going. New users have a difficult time adopting the system. There is a steep learning curve for both users and admins. Documentation leaves a lot to be desired in my experience. Would much prefer roles/rights be based on infocard type, not the vault they live in. Blanket rights on a vault cause unnecessary complexity in configurations. Not all users in a vault (e.g. geographical location, department, etc.), should have access to every document type in that vault, as recommended in MC best practices pptx...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anne C.

MasterControl QMS review

Used weekly for less than 6 months
Reviewed 2018-08-21
Review Source: Software Advice

Pros
I can automatically integrate all the information that I need on this software. I really like the web design also, it is very pleasing to look at.

Cons
A pricey software for a beginner user like me. Maybe try to make it more affordable for users who just got started and want to try this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jason T.

Great for Compliance

Used monthly for 6-12 months
Reviewed 2018-12-01
Review Source: Capterra

Pros
Easy to track compliance for FDA filings and saves cost and time

Cons
Make it easier to input files and other information needed

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Anonymous

Excellent control of documents ...

Used weekly for less than 6 months
Reviewed 2018-05-01
Review Source: Capterra

Pros
The best thing about the program is the ability to track documents and identify whether the document was read or not.

Cons
It is not easy to use for the average user and its cost is very high considering that there are similar programs at a much lower cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Brittany B.

Initial Site to Multiple Sites

Used daily for 2+ years
Reviewed 2019-06-20
Review Source: Capterra

I've been a MasterControl System Administrator for two different types of companies now. Both companies started using MasterControl at one site and have/are spreading the usage of this software to their international locations. The process to deploy to other locations is very controlled and Administration has plenty of options in regards to how much data can be made available between the two. Overall, great solution to the answer many of the needs of a company in today's regulated industries.

Pros
MasterControl bridges many of the critical functions of a regulated industry. The ability to have documents/training/audit/event forms/projects and more interacting directly is a huge advantage. All of these processes are required anyway, why waste resources on individual manual systems or separated software systems? MasterControl brings all of the benefits of a non-manual process with additional bonuses due to the inter-connectivity.

Cons
The pricing is quite steep - especially in regards to licensing it's always a significant business decision to invest in more. The upgrade/enhancement process is actually designed well with the exception of retroactive updates. Many new/requested features are implemented in newer versions but upgrading is also a significant business decision.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Mitchell B.

Supplier Module

Used daily for 2+ years
Reviewed 2020-04-17
Review Source: Capterra

Overall not a bad experience. Wish the cost for classes was a bit less.

Pros
The supplier module, if set up correctly, allows the firm to set up all the various suppliers and link them to one another. The linking feature allows us to build a picture of the supply chain. Be sure to set up specific "Infocard" numbering schemes that match the various suppliers. For example, "Manufacturer-0001", "Vendor-0003", "Packager-0004". This way, when you link the infocards, you will immediately know the the entity is prior to opening the infocard. The ability to add custom fields is absolutely critical.

Cons
The contacts field needs a persons title field. Currently have to add the title next to the name of the individual which does not contain enough characters.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Great Document Control System for Developed Companies

Used occasionally for 2+ years
Reviewed 2018-06-04
Review Source: Capterra

Pros
I like that this software can be custom tailored to fit your organization. There are also options to add other modules that all link to each other so it is easy to add on features if needed. Keeps track of all users training records

Cons
Not the most user friendly for people who lack computer skills and technical proficiency. Very expensive

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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