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MasterControl Quality Excellence Pricing

Pricing overview

Value for money rating

4.5

/5

94

Price starts from

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Free trial

Pricing details

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What users say

MasterControl is a great investment for mid-sized companies in the pharmaceutical industry. It allows us to maintain compliance via the pre-validated software.

TE

Tyler E.

This software is a complete solution with more modules you can add being built all the time. It is cloud based and does more than any in house solution could be built to do for the same price.

MK

Michael K.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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MasterControl

Reviewed 15 days ago
Pros

MasterControl had wonderful features that were of high quality and design.

Cons

MasterControl was very expensive and I felt that they tried to nickel and dime you for everything. Everything was out-of-the-box solutions as well, making it difficult to be effective and streamlined for a small company. It also did not cater well to smaller companies.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Powerful, but steep learning curve for users

Reviewed 2 years ago

Overall, it does what it is supposed to do. Once you get rolling, it's good. I wish documentation was better. I wish more control was given over individual document types. UI and bugs are annoying, but not show stoppers (though there is potential for the uninitiated). For the price, I would expect better UI/UX and fewer bugs, but it fills a niche, and the price reflects that accordingly.

Pros

The system is definitely a powerful system. There are a lot of great features just in documents and process modules. There are plenty of controls in place to control quality. Does everything you would expect of a quality management system.

Cons

Overpriced, IMHO. Has some bugs, and occasionally, they have caused quality issues. UI could definitely use some work - way too many additional clicks and navigations to get to get where you're going. New users have a difficult time adopting the system. There is a steep learning curve for both users and admins. Documentation leaves a lot to be desired in my experience. Would much prefer roles/rights be based on infocard type, not the vault they live in. Blanket rights on a vault cause unnecessary complexity in configurations. Not all users in a vault (e.g. geographical location, department, etc.), should have access to every document type in that vault, as recommended in MC best practices pptx...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Supplier Module

Reviewed 2 years ago

Overall not a bad experience. Wish the cost for classes was a bit less.

Pros

The supplier module, if set up correctly, allows the firm to set up all the various suppliers and link them to one another. The linking feature allows us to build a picture of the supply chain. Be sure to set up specific "Infocard" numbering schemes that match the various suppliers. For example, "Manufacturer-0001", "Vendor-0003", "Packager-0004". This way, when you link the infocards, you will immediately know the the entity is prior to opening the infocard. The ability to add custom fields is absolutely critical.

Cons

The contacts field needs a persons title field. Currently have to add the title next to the name of the individual which does not contain enough characters.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Initial Site to Multiple Sites

Reviewed 3 years ago

I've been a MasterControl System Administrator for two different types of companies now. Both companies started using MasterControl at one site and have/are spreading the usage of this software to their international locations. The process to deploy to other locations is very controlled and Administration has plenty of options in regards to how much data can be made available between the two. Overall, great solution to the answer many of the needs of a company in today's regulated industries.

Pros

MasterControl bridges many of the critical functions of a regulated industry. The ability to have documents/training/audit/event forms/projects and more interacting directly is a huge advantage. All of these processes are required anyway, why waste resources on individual manual systems or separated software systems? MasterControl brings all of the benefits of a non-manual process with additional bonuses due to the inter-connectivity.

Cons

The pricing is quite steep - especially in regards to licensing it's always a significant business decision to invest in more. The upgrade/enhancement process is actually designed well with the exception of retroactive updates. Many new/requested features are implemented in newer versions but upgrading is also a significant business decision.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Mission Critical Quality Excellence

Reviewed a year ago

It has really helped us solve many issues with quality control and compliance. I would recommend this product to anyone who wants to move to the top tier of quality for their product.

Pros

This software is a complete solution with more modules you can add being built all the time. It is cloud based and does more than any in house solution could be built to do for the same price. The support team is very responsive in accepting our suggestions for improvements.

Cons

Even though there is a lot of support, it can be time consuming and very labor intensive to integrate the many pieces needed to implement the entire solution. It is a bargain but still very pricey for a small company and this will eventually limit its market.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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User friendly product, reasonable price, infinite scalability

Reviewed 2 years ago

We're using MasterControl to control documents and issue training. Most of our users have gotten the hang of MasterControl with little instruction.

Pros

As someone with no document control experience, I was surprised how easy it was to learn MasterControl. The GUI is similar to Windows 10 and the in-app help guide is very comprehensive. Customer support has always been able to walk me through the processes I couldn't figure out on my own and I've never been put on hold.

Cons

I'm using an older version of MasterControl which, as I understand, was written specifically for Internet Explorer. Internet Explorer is now phasing out of existence, so I will be forced to upgrade to keep our system alive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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The Best Software for Document Management

Reviewed a year ago

The document and Training management is excellent and easy to configure, deploy and implement.

Pros

The Collaboration is the best part of document module and workflow customization is simple and easy and any given document.

Cons

The cost of the software for is bit too expensive, specially with the user license. The cost of customer support is high.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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MasterControl

Reviewed 3 months ago
Pros

The software has a slight learning curve, but once you get used to the environment the ease of use for daily activities is great.

Cons

I dislike the cloud based solution, which is reliant on AWS servers. The price is a little steep for what is offered, but this is offset with incredible customer support

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Over 20 years, I have implemented this software at 4 companies. It is good value for the value added.

Reviewed 5 years ago
Pros

Good security. Cloud based. Mobile access. Variety of modules within one software; Document Control, Audit, Supplier, Bill of Materials, Electronic Forms. Custom Forms, Reports, Training and more. Development listens to our ideas for improvement. Huge time saver.

Cons

Depending on number of modules used, could be more user friendly. They are working on this. Validation is timely. New validation risk based process is due soon.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good product for file storage

Reviewed 2 years ago

The software is very good for viewing files and even taking tests that are stored for employees to take.

Pros

This product is good for storage and organization of important files that can be viewed by employees who enter their usernames and passwords.

Cons

This software is very effective and the only major flaw is the cost of the service. A lower price would be very beneficial.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Great Document Control System for Developed Companies

Reviewed 4 years ago
Pros

I like that this software can be custom tailored to fit your organization. There are also options to add other modules that all link to each other so it is easy to add on features if needed. Keeps track of all users training records

Cons

Not the most user friendly for people who lack computer skills and technical proficiency. Very expensive

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MasterControl QMS review

Reviewed 4 years ago
Pros

I can automatically integrate all the information that I need on this software. I really like the web design also, it is very pleasing to look at.

Cons

A pricey software for a beginner user like me. Maybe try to make it more affordable for users who just got started and want to try this software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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MasterControl Is a great software pacakge

Reviewed 3 years ago
Pros

The MasterControl document control and training module are very useful

Cons

The price is a little steep but the service is worth it... so I suppose the price isn't that bad after all!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for Compliance

Reviewed 4 years ago
Pros

Easy to track compliance for FDA filings and saves cost and time

Cons

Make it easier to input files and other information needed

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Excellent control of documents ...

Reviewed 4 years ago
Pros

The best thing about the program is the ability to track documents and identify whether the document was read or not.

Cons

It is not easy to use for the average user and its cost is very high considering that there are similar programs at a much lower cost.