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Stripe
5
2.4K
4
639
3
117
2
27
1
96
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online payment processing for internet businesses
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Stripe - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
Stripe overview


Based on 3327 verified user reviews
What is Stripe?
Stripe is a payment processing tool with key features that include payment processing, online payments, debit/credit card handling, data security, payment fraud prevention, mobile payments, and more.
Who uses Stripe?
Reviews for Stripe come from a wide variety of industries, including Marketing and Advertising (11% of reviewers), Computer Software (8%), and Information Technology and Services (6%). The most frequent use case for Stripe cited by reviewers is payment processing (94% of reviewers).
What do users say about Stripe pricing?
Some users say Stripe offers competitive, transparent pricing and they appreciate the lack of hidden fees. Reviewers appreciate the value from robust features, but some users report that fees can add up, especially for small nonprofits or high-volume businesses.
What are the most popular integrations for Stripe?
The Stripe integrations most frequently cited by reviewers are: WooCommerce (an eCommerce product rated 4.8 out of 5 for its integration with Stripe), WordPress (a website builder product, 4.9), and Shopify (an eCommerce product, 4.8).
Starting price
Pros & Cons
Credit Card Processing
Pricing
Flexible donation management
Bank Account Management
Fees
Fraud Prevention
Stripe’s user interface
Stripe pros, cons and reviews insights


To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.5
Ease of use
4.5
Customer support
4.2
Reviews sentiment
What do users say about Stripe?
Stripe is a payment processing tool with key features that include payment processing, online payments, debit/credit card handling, data security, payment fraud prevention, mobile payments, and more.
Select to learn more
Who uses Stripe?
Based on 3,327 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Stripe's key features
GetApp's analysis of 399 verified user reviews collected between July 2021 and October 2024 identifies Stripe's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Stripe's payment processing capabilities, highlighting its smooth flow and flexibility in payment options, including credit/debit cards, wallets, and buy now pay later. They find the dashboard simple and detailed, aiding in tracking activities and payments. Users value the lack of setup, hidden, or monthly fees. They also mention Stripe's reliable and timely payment schedules, with communication on any delays. Integration with various platforms and ease of setup are also praised by users. Of the 208 Stripe users who gave detailed accounts of their use of Payment Processing, 100% rated this feature as important or highly important.

Ryan P.
Professional housing consultant

Sarah G.
Owner
Jess A.
Creative Designer
Bree B.
Adv Ops Coordinator
Users report that Stripe handles online payments efficiently, supporting all major credit cards and offering a smooth experience for customers. They appreciate the flexibility in payment options and the convenience of auto-generated payment links with industry-standard encryption. Reviewers find the integration with websites seamless, enhancing the ability to accept payments globally. They highlight the ease of sending invoices and the quick transaction process, which improves business operations and customer satisfaction. Of the 180 Stripe users who gave detailed accounts of their use of Online Payments, 99% rated this feature as important or highly important.
Reviewers indicate that Stripe's debit/credit card processing is easy, quick, and secure. They appreciate the support for various card types, including Visa, MasterCard, and American Express, as well as Apple Pay and Google Pay. Users value the detailed transaction information and the ability to handle recurring payments. They find the integration with websites and CRM systems straightforward, ensuring smooth and reliable payment processing for both businesses and customers. Of the 156 Stripe users who gave detailed accounts of their use of Debit/Credit Card Processing, 97% rated this feature as important or highly important.
Users emphasize the importance of data security in Stripe, noting its robust encryption and compliance with PCI standards. They appreciate the two-factor authentication and other security measures that protect sensitive financial data. Reviewers feel confident in Stripe's ability to safeguard customer information, reducing the risk of fraud and data breaches. They also value the clear communication and seamless updates to meet regulatory requirements, ensuring a secure payment environment. Of the 156 Stripe users who gave detailed accounts of their use of Data Security, 96% rated this feature as important or highly important.
Reviewers highlight Stripe's effective payment fraud prevention tools, including customizable rules and real-time alerts for suspicious transactions. They appreciate the use of machine learning to detect and prevent fraud, as well as the detailed transaction data that helps identify potential risks. Users find the ability to block fraudulent cards and the support for 3D Secure valuable in maintaining trust and security. However, some mention occasional false positives and the need for better customer service in resolving disputes. Of the 136 Stripe users who gave detailed accounts of their use of Payment Fraud Prevention, 94% rated this feature as important or highly important.
Users report that Stripe facilitates mobile payments efficiently, allowing transactions via mobile devices with ease. They appreciate the support for contactless payments and the ability to process payments through mobile web browsers and apps. Reviewers find the integration with Google Pay and Apple Pay seamless, enhancing the convenience for customers. They also value the ability to manage accounts and check balances on the go, making Stripe a versatile tool for mobile transactions. Of the 96 Stripe users who gave detailed accounts of their use of Mobile Payments, 89% rated this feature as important or highly important.
All Stripe features
Features rating:
Stripe alternatives
Stripe integrations (100)
Integrations rated by users
We looked at 3,327 user reviews to identify which products are mentioned as Stripe integrations and how users feel about them.
Integration rating: 4.8 (72)
“Customers and administrators alike expect prompt notifications and Mailgun does that at a fraction of the cost of their competitors. I wish all our eCommerce clients would use Mailgun!”
“Turn any site into a shop in minutes”
Benjamin W.
Lead Engineer and General Manager
Integration rating: 4.9 (60)
“We have just built a new Wordpress website and will be launching this week, so seamless flow between the new website and chat is necessary.”
Melissa H.
Director of Marketing
Integration rating: 4.9 (36)
“This is what we use for our front end”
Alex W.
Founder
Integration rating: 4.4 (23)
Integration rating: 4.7 (15)
Integration rating: 4.7 (15)
Stripe customer support
What do users say about Stripe customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Stripe customer support.
Widely noted by reviewers, Stripe offers multiple support channels including knowledge base, help center, live chat, phone, and email.
A significant portion of users highlight fast, knowledgeable, and friendly customer support that efficiently resolves issues.
Frequently reported by users, Stripe’s 24/7 support availability and comprehensive documentation provide confidence and reliability.
A minority of users report slow response times, difficulty reaching live agents, and limited phone support for urgent issues.
Support options
Training options
To see what individual users say about Stripe's customer support, check out the review snippets below.
“The software works, and the documentation and customer support have been excellent. When we haven't been able to figure something out on our own, customer support has been responsive, knowledgeable and patient with troubleshooting.”

Paul G.
President
“Almost never have we run into a bug, and more often than not, a message from Stripe is straight forward, with solid support, and works without any intervention after setup.”

Aaron W.
Vice President
Stripe FAQs
Q. What is Stripe used for?
Stripe is a financial infrastructure platform that provides businesses with a suite of APIs and tools for online payment processing and commerce solutions. The platform serves internet businesses of all sizes, from startups to global enterprises, offering a unified system to accept payments, manage revenue operations, and implement various business models. Stripe's infrastructure is designed to help businesses increase revenue, reduce costs, and operate more efficiently through its AI-powered platform that handles complex financial processes behind the scenes. Stripe's core functionality centers around its global payments infrastructure, which supports transactions in over one hundred thirty-five currencies and offers access to more than one hundred payment methods worldwide. The platform processes hundreds of billions of dollars annually with a historical uptime of nearly one hundred percent, handling up to five hundred million API requests daily with peak performance of thirteen thousand requests per second. Its payment optimization features utilize artificial intelligence to increase authorization rates, while its fraud prevention system employs machine learning algorithms trained on billions of transactions to identify and block fraudulent activity. For businesses requiring physical payment solutions, Stripe Terminal enables customizable in-person payment experiences with pre-certified card readers. Beyond basic payment processing, Stripe offers a comprehensive ecosystem of financial services and tools. The Billing module allows businesses to implement various pricing models including flat-rate, usage-based, and hybrid approaches, with automated subscription management to minimize churn. The Connect product facilitates multi-party payments for platforms and marketplaces, enabling businesses to onboard service providers and manage complex payment flows. Stripe Issuing provides banking-as-a-service capabilities for creating and managing virtual and physical cards with custom spending controls. Additional modules include Tax for automating tax calculations across jurisdictions, Revenue Recognition for accounting automation, Sigma for custom financial reporting, and Treasury for embedded financial accounts. Stripe's platform is built with developers in mind, offering extensive documentation, client and server libraries for various programming languages, and pre-built UI components to accelerate implementation. The platform provides both high-level solutions like Checkout and Payment Links as well as low-level APIs for custom implementations. Integration options include the Stripe App Marketplace with connections to hundreds of third-party tools such as Salesforce, Adobe, and Xero. For businesses without development resources, Stripe offers no-code solutions and partnerships with certified experts who can implement custom integrations. The platform maintains strict security standards with PCI compliance, end-to-end encryption, and support for authentication protocols such as 3D Secure and Strong Customer Authentication.
Q. Does Stripe support mobile devices?
Stripe supports the following devices:
iPad, Android, iPhone
Q. What level of support does Stripe offer?
Stripe offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat
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