vWork Pricing, Features, Reviews & Comparison of Alternatives

vWork

Mobile Workforce Management

4.36/5 (14 reviews)

vWork overview

vWork is a new generation of dispatch and scheduling software. Your mobile workforce platform. vWork lets users dispatch jobs, replace paperwork with electronic forms, and automate invoice and management reporting. vWork is used by a wide range of field service companies, including: home appliance repair, agricultural, and breakdown services.

HOW IT WORKS

vWorkApp has two parts. One part is for a dispatcher. A dispatcher uses his vWorkApp account on any internet-accessible device to dispatch jobs to his mobile workers.

The second part is for mobile workers. Mobile workers download the vWorkApp application (for iOS or Android-based mobile devices). They receive dispatched jobs on their mobile application from the dispatcher.


WHO CAN USE IT

vWorkApp is designed for any industry that requires job dispatching and scheduling. These industries include taxis and limousines, HVAC companies, plumbers, electricians, truckers, towing companies, food delivery companies, mobile pet groomers, couriers, and more.


A BRIEF HISTORY OF VWORKAPP

vWorkApp was established in Auckland, New Zealand in 2008. With its success in New Zealand and Australia, the founders decided to create an office in San Francisco, California in 2011. The company has between 20 to 50 employees.
www.vworkapp.com

Pricing

Starting from
$19/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Chinese (Simplified)
vWork screenshot: vWork-mobile-applicationvWork - Delightfully EfficientvWork screenshot: vWork-messagingvWork screenshot: vWork-schedulevWork screenshot: vWork-jobs-screenvWork screenshot: vWork-map

vWork reviews

Excellent
5

Very good
9

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.2
  4.4
  4.5
Scott McLeod

I use this product for approximately 80 in my team. I find it hugely valuable and simple to use.

Used daily for 2+ years
Reviewed 2018-06-22
Review Source: Capterra

The software frees up resources and adds value. I found it paid for itself very quickly through better time keeping and great utilisation of the team.The schedule / grant chart is an excellent tool to organise you Team. You gain an excellent appreciation for the current state of operations. Who has finish, who is starting a job and what step they are up to. By linking to each job and worker through the app you transform your operation with electronic collection of valuable information. Customers can also raise there own jobs through the customer portal. The team are actively developing the solution and updates and improvements occur regularly. Support is first class.

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Tony Drew

I use VWorks most days to manage our bookings.

Used daily for 2+ years
Reviewed 2018-06-19
Review Source: Capterra

Being across the company we all get to use/share tips and improve on best practises. It is a good system for managing our bookings.Its a good way to see what Jobs have been booked for me. I can also make bookings for other staff and view their Calendars in our region

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Murray Corps

Would be the best service management software I have come across.

Used daily for 2+ years
Reviewed 2018-06-21
Review Source: Capterra

We have been able to automate a lot of the delivery allocation process and provide a high level of service to our customer base. It saves us time every day by not having to manually sort our delivery schedule into order, and being able to see clearly when the trucks go is great.The system is very reliable and easy to use. When we do have an issue the backup support is first rate, fast and efficient. By using vWork we have been able to engage more with our Customer and with this provide a superior service to that offer and achieved by our competitors. Our customers enjoy the additional interaction with us and this is all down to vWork and its ability to give us the tools required to help us grow our business. I wish vWork had been available many years ago when I was struggling with bits of paper.

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Leslie Paurini

Support is excellent, Package easy to use, functionality can be improved

Used daily for 2+ years
Reviewed 2018-06-19
Review Source: Capterra

trace-ability, flexibility and accountabilityIt is easy to use, user friendly and very straight forward. Support team are extremely helpful. Flexibility to set it up to work with your business needs

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Shaun Gibbins

vWork has a very well designed Graphical User Interface (GUI) - effective, intuitive, easy to use

Reviewed 2015-06-22
Review Source: Capterra

Before vWork, all we had were paper instructions. We didn't have a clue what was completed which made making our contractual response times impossible. We faced several areas of frustration; no efficient planning, no real-time view of current outstanding issues and multiple visits to jobs. Now, over three years down the track, using vWork we have almost real time view of what is going on. At the end of the day we know what hasn't been completed so it gets picked up by our optimiser for the following day. This helps keep on top of our responses times. We have photographic evidence of the repairs we carry out. No more printing off all the reports. Gangs no longer have to travel to the depots twice a day to pick up and return paperwork. One of our favourite features is the integration with Tom Tom where you can click on a job and open it in the Tom Tom navigation app giving us full offline navigation. This helps the crew find their way. Other attractive elements of the product include the API ' we use it a lot and it is very well documented. The price, the level of support provided and the willingness to enhance it to our needs together make a winning combination. Our results with vWork include; KPI's have improved Improved Response times Savings on fuel Reduction of vehicles, plant and crews vWork is great on its own but it can also integrate with other technologies to give you even greater benefits. The hardest thing about getting started with vWork was caused by the fact that we wanted to use other technology with it, developing the connections from our system to vWork and the largest part of the whole project was using route optimisation technology to assign jobs to our crews. I would recommend vWork based on their willingness to enhance product, very friendly team, excellent support.

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vWork pricing

Starting from
$19/month
Pricing options
Free trial
Subscription
View Pricing Plans

Try vWork free for a month. vWork basic costs $19 per field worker per month. We have a number of plans to suit your business. From "Single Users" through to "Enterprise" solutions. You can even connect to our API and build your own custom solution...

vWork features

API
Customizable Reporting
Data Import/Export
Third Party Integration

Activity Dashboard (346 other apps)
Activity Tracking (218 other apps)
Audit Trail (182 other apps)
Auditing (265 other apps)
Automatic Notifications (354 other apps)
Compliance Management (213 other apps)
Custom Fields (202 other apps)
Document Storage (198 other apps)
Electronic Signature Capture (181 other apps)
Inventory Management (212 other apps)
Inventory Tracking (208 other apps)
Invoice Management (197 other apps)
Monitoring (200 other apps)
Real Time Data (236 other apps)
Reporting & Statistics (267 other apps)
Workflow Management (232 other apps)

Additional information for vWork

Key features of vWork

  • Customised alerts
  • Real Time Monitoring Map
  • Worker replay and route planning
  • Client Portal
  • Custom Job Templates
  • Custom Reports, one off or repeating
  • Free In-App messaging
  • Real time job updates and alerts
  • Billing & Invoicing
  • Group workers, jobs, skills
  • QR, Barcode scanning
  • Job Tracking
  • Job Management
  • Import/Export Data
  • Timesheet Management
  • Role-Based Permissions
  • Project Templates
  • Job Status updates
  • Order Tracking
  • Salesforce, Xero, Quickbooks, TomTom
View All Features

Benefits

vWorkApp works in real-time. Communication between dispatchers and mobile field workers is fast and efficient.

vWorkApp doesn't require any contracts. Users will never be locked into any contracts. This allows users to quit using vWorkApp whenever they would like.

vWorkApp is affordable. No installation fees. No expensive hardware (except an iOS or Android device).

vWorkApp data is stored "in the Cloud." There's no need to keep any records of data. We hold it safely and securely for you.

Extremely easy to learn and to use. Users can start using vWorkApp within a few days (or less).