vWork Pricing, Features, Reviews & Comparison of Alternatives

vWork

Job scheduling & dispatch software for field teams.

4.44/5 (18 reviews)

vWork overview

What is vWork?

vWork software is job scheduling and dispatch software for field workers, that makes your team more efficient and improves your customer experience. You allocate jobs more efficiently, your field workers know where and when each job is scheduled in an easy- to-use app and your customers are kept informed every step of the way. From market leading route optimization, to repeating jobs automation and health and safety modules, our advanced job scheduling platform allows your team to be more efficient.
www.vworkapp.com

Pricing

Starting from
$49/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
vWork screenshot: vWork-mobile-applicationvWork - Delightfully EfficientvWork screenshot: vWork-messagingvWork screenshot: vWork-schedulevWork screenshot: vWork-jobs-screenvWork screenshot: vWork-map

vWork reviews

Excellent
8

Very good
10

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.2
  4.5
  4.6
Stuart Mckay

Reliable software that performs well, A+++

Used daily for 2+ years
Reviewed 2018-06-26
Review Source: Capterra

It was the easiest software for our company to use based on past experiences with other similar software.

Pros
I really love the clean, easy-to-use interface and how everything is laid out in a logical format. It's easy to get your head around right from the start and very easy to customise, too.

Cons
Occasionally if you're in a rush to fill something out and accidentally miss something you can't proceed until you've "fixed" what you missed. It'd be helpful if it made it more obvious what information you're missing and give you a quick option to fix it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Scott McLeod

I use this product for approximately 80 in my team. I find it hugely valuable and simple to use.

Used daily for 2+ years
Reviewed 2018-06-22
Review Source: Capterra

The software frees up resources and adds value. I found it paid for itself very quickly through better time keeping and great utilisation of the team.

Pros
The schedule / grant chart is an excellent tool to organise you Team. You gain an excellent appreciation for the current state of operations. Who has finish, who is starting a job and what step they are up to. By linking to each job and worker through the app you transform your operation with electronic collection of valuable information. Customers can also raise there own jobs through the customer portal. The team are actively developing the solution and updates and improvements occur regularly. Support is first class.

Cons
I would love the software to also track assets beside workers. You can do this if you make the worker the asset. But ideally the team need to add this as an option. I know they are actively considering this for the future. I'd also love to see the text alerts have greater customisation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

good app

Used occasionally for less than 6 months
Reviewed 2018-04-09
Review Source: Capterra

Pros
Useful for its purpose. get all the information and required functionality for what is build for. Good app.

Cons
Not used extensively so I do not find any shortcomings for the app. I need to use more find the least interested features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Tony Drew

I use VWorks most days to manage our bookings.

Used daily for 2+ years
Reviewed 2018-06-19
Review Source: Capterra

Being across the company we all get to use/share tips and improve on best practises. It is a good system for managing our bookings.

Pros
Its a good way to see what Jobs have been booked for me. I can also make bookings for other staff and view their Calendars in our region

Cons
It can take a few minutes to get a booking made. (waiting for Invoice to integrate and inputting their Job Details) A customer will walk-in and ask if they can setup their devices at the end of their purchase. At that moment I have the time free for this customer. Presently I cant make a place holder and then add the customer/invoice details after their sale), There have been problems where a subsequent booking is made for the same time. When looking up a cutomers history I can see their job codes. It would be useful to have all the Job Notes showing so we can see all notes in a glance to quickly gather their relevant history. Particularly when this might be a repeat issue or ongoing training.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Peter Allnutt

Very easy to configure and use

Used weekly for 2+ years
Reviewed 2019-09-09
Review Source: Capterra

We operate a night time response service to statutory nuisance, the control room takes the call and despatches it to response officers on Ipads . They can see jobs on maps and decide which is closest to them and we set up buttons so they have to acknowledge, arrive on scene and depart location to enable us to work out response times and time on scene. They have to put a response in regarding their findings and also some compulsory fields need to be entered..

Pros
We were able to configure the system with the right fields and questions easily . Drop down boxes and compulsory fields ensured the operators completed the forms properly and did not skip questions. Also the audit trail log with GPS logging is really useful allowing us the option to see where the staff were when they pressed the "Arrived on site " button. Also the ability to see whos nearest vehicle to the job and move jobs between response officers.

Cons
Probably cost but it is value for money and reliable and worth paying that extra bit for a quality trouble free product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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vWork pricing

Starting from
$49/month
Pricing options
Free trial
Subscription
View Pricing Plans

Try vWork free for 14 days - no credit card needed. vWork's Business edition costs $49 per user per month.

vWork features

API
Activity Dashboard
Activity Tracking
Audit Trail
Automatic Notifications
Billing & Invoicing
Customizable Reporting
Data Import/Export
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management

Auditing (354 other apps)
Compliance Management (372 other apps)
Document Management (304 other apps)
Document Storage (307 other apps)
Inventory Management (409 other apps)
Inventory Tracking (323 other apps)
Monitoring (295 other apps)

Videos and tutorials

Additional information for vWork

Key features of vWork

  • Billing & Invoicing
  • Broadcast job dispatch
  • Client Portal
  • Custom Job Templates
  • Custom Reports, one off or repeating
  • Customer alerts
  • Customised alerts
  • Free In-App messaging
  • Group workers, jobs, skills
  • Import/Export Data
  • Job Management
  • Job Status updates
  • Job Tracking
  • Order Tracking
  • Project Templates
  • QR, Barcode scanning
  • Real Time Monitoring Map
  • Real time job updates and alerts
  • Reporting
  • Role-Based Permissions
  • Salesforce, Xero, Quickbooks, TomTom
  • Timesheet Management
  • Worker replay and route planning
View All Features

Benefits

vWork software brings a powerful scheduling hub for dispatchers together with an app for field workers. This combination, including the seamless communication between them, means that both dispatchers and field workers can work efficiently and productively - on each and every job.

You can schedule large volumes of jobs or jobs with complex workflows quickly with intuitive and easy-to-use software. Set repeating jobs in advance and customized templated workflows make it easy to dispatch jobs and for field workers to complete the jobs with 100% accuracy.

Use the map view to know exactly where your field workers are, as well as jobs and equipment for efficient job scheduling. Easily add or change the workflow as you win different types of business. vWork software scales easily to schedule thousands of jobs each month.

vWork's health and safety module means that field workers must acknowledge risks, record new risks and report accidents.

With mature code and an advanced API, its easy to integrate with existing systems.

Working on the move is easy for field workers as they can accept and complete jobs using the iOS and Android apps.