Before vWork, all we had were paper instructions. We didn't have a clue what was completed which made making our contractual response times impossible. We faced several areas of frustration; no efficient planning, no real-time view of current outstanding issues and multiple visits to jobs.
Now, over three years down the track, using vWork we have almost real time view of what is going on. At the end of the day we know what hasn't been completed so it gets picked up by our optimiser for the following day. This helps keep on top of our responses times. We have photographic evidence of the repairs we carry out. No more printing off all the reports.
Gangs no longer have to travel to the depots twice a day to pick up and return paperwork.
One of our favourite features is the integration with Tom Tom where you can click on a job
and open it in the Tom Tom navigation app giving us full offline navigation. This helps the
crew find their way.
Other attractive elements of the product include the API ' we use it a lot and it is very well
documented. The price, the level of support provided and the willingness to enhance it to our
needs together make a winning combination.
Our results with vWork include;
KPI's have improved
Improved Response times
Savings on fuel
Reduction of vehicles, plant and crews
vWork is great on its own but it can also integrate with other technologies to give you even greater benefits. The hardest thing about getting started with vWork was caused by the fact that we wanted to use other technology with it, developing the connections from our system to vWork and the largest part of the whole project was using route optimisation technology to assign jobs to our crews.
I would recommend vWork based on their willingness to enhance product, very friendly team, excellent support.
Ease of use