RhinoFit Reviews - Pros & Cons, Ratings & more

WellnessLiving

TeamUp

Vagaro

Mindbody

Wodify

PushPress

GymMaster

RhinoFit is an all-in-one gym management software designed to help simplify your daily tasks of running a fitness business. Our fitness software comes complete with all the powerful features that you need to save you time and money! See why RhinoFit is the top-rated gym software! 

RhinoFit

Android

Web-based

iPad

iPhone

Owner

I created my own account and designed it specifically for my needs. I have had great support from the RhinoFit Software team, they are always polite and helpful.

President & CEO

Sales process was the worst I have ever experienced. Customer service follow up was the worst I have ever experienced.

director

I find RhinoFit to be very helpful and gives me great control over managing my customers. Customer service is superb.

Overall this company stressed me out and the customer service was terrible.

That was why we went with Rhinofit and it is disappointing that there are issues with it.

Director of CrossFit TIG 

My gym members complain about signing into class beforehand because the app is hard to navigate and it is really hard to use the calendar.

The software on-boarding never happened, the shipment was over a month late, and I was misquoted and over charged for my hardware.

I have been using this for 8 years. It has been great for running my CrossFit gym.

owner

We have to set up our appointment slots in blocks of 10 minutes. However, once you do that the visual on the calendar is very difficult to see which time slot you're selecting.

Administrator

It is fairly easy to use compared to other software I have tried. This is important when getting other staff members to use it too.

Rhinofit is cost effective and delivers what it promises.

I've worked with mindbody, zen planner, and another software. So far this is the best and much cheaper.

Very good software, easy to use and understand,  just wish that I could make little adjustments to the styling so it fits my website when integrated better.

coach@grapplingsports.com

It has useful tools for managing schedules - both group and private training, student management, workout of the day, and payment processing - for tuition and item purchase.

Customer support is always nice and helps with the training but the fob readers don't work on one door and the other is on and off.

boxing coach

When you can take photo of your clients,  this is the only thing is woking good.

gym owner

Online reservation is rapid and easy for the member, member profil is complete with benchmark and a lot of information.

When I pointed these things out my rep promised to make things right, but the company pulled my rep away and reneged on that promise. I have invested 3x what I was initially quoted.

Zen Planner

ABC Trainerize

Really enjoying the use of this software. Best value for fitness software.

Thank You Marlow for your Four Star Review. We are happy that you find our system great for your business. We also appreciate your feedback on your branding needs. The Rhinofit Team 866-858-0304

My overall experience with RhinoFit has been excellent. My gym has  been open for approximately 6 months, so there is still much to learn.  Everyday I am expanding my knowledge of this software's capabilities. Having direct contact to members, and connecting with social media platforms has been beneficial.

RhinoFit Software 

Their are functions that I have been asking for over a year that still seem to be a miss.  If they are there, then the Customer Support is missing.  I am not just whining about this.  I have always felt that when I call, I am putting the person out.  

Most recently I asked about having the ability to create a membership with a start and end date.  I called customer support to see if the new RhinoFit did this.  She did not know how it could be done and said she would call back and follow up.  this was over a week ago and I have not heard anything.

I have asked if the platform could have a selection to pay a bill out of Credit.  I have clients who will pay ahead of time and I put it in as a credit.  Then I bill for a sessions or membership and have to manually reduce the amount and track it on a spreadsheet.  

The ability to e-mail specific people is better, but we still can not create a special field and then e-mail just that distribution group, as far as I know.

I understand we get what we pay for.  I have begun the process of looking into other systems since I am entering a slower time of my business.  I have to consider the price point of a system that hits more of what we need.  The cost of changing is high because of the time it will take.  I would like this platform to be it and we keep using it.  The problem is we don't get great customer support and the functions are limited when it comes time to creating memberships, sending targeted e-mails and tracking payments made.

Could Be Better

Hello Jim, 

We are sorry to hear that you were not previously happy with RhinoFit. We are happy to let you know we have added many features since you stopped using the software. 
If you would like to schedule a demo to see the new features, please give us a call at 1-866-858-0304 or vist: https://www.rhinofit.ca/schedule-live-demo/

Thanks! 

Team RhinoFit

Rhinofit Easy to use.

One of my businesses has a monthly subscription agency based nature and it is easy to manage my customers' payments through RhinoFit.

Great Customer Management Software

Hello Rositsa, 

Thank you for your feedback! We are pleased to hear that RhinoFit is working for you. 

Did you know about our Referral Program? If you refer someone to signup with RhinoFit, you get a free month of the software! 

We even have an automated way to refer: 
Click on Setup > Referral Program and we provide a link to embed on your website. 

Thanks! 
Team RhinoFit 

Overall we have had a good experience. Payment takes about 2 days through Gulf Management System which for a business is a little too long. 

Hello Stephanie,

Thank you for taking the time to provide feedback! 

I am going to email you directly for your input on what other automated emails you would like to see. 

Thanks! 

Team RhinoFit

Waiting until I find the time to switch to more functionality and customized software 

Need upgrade and more self serve and identification sounds and bright colour coded spec

Hello Abir, 

We regret to hear that you are not satisfied with RhinoFit. We would like to connect with you to get more details on the functionality you are needing.

We also show you were not given an orientation, so hopefully, we have some of the features that you are needing. I will be sending a request to schedule a time to talk. 

Thank again for your feedback! 

Team RhinoFit


The good and the bad 

I was very displeased and stressed every day with RhinoFit

Customer service and software is BAD

Helps manage, and bill clients so i can focus on Training and not on administrative issues. 

Love this software. 

Hello Jose, 

Thank you for taking the time to provide your feedback. 

We are happy to know that you are pleased with RhinoFit. 

Thanks for your continued support! 

Team RhinoFit 

RhinoFit Experience

Thought we were getting a nice backend here and it was nothing but alot of promise and no ability to deliver.  From start charged us for a setup fee but never did it, then software is very buggy, adding symbols and digits on imported csv file formated in the way they suggest, They know it but do not address issue until its a mess. From there all down hill, payment information was lost many times, and they blamed the customer event thought we are able to show emails confirming account setup. These guys hear about pointing fingers at the customer instead of fixing issues. Calendars do not sync for you need to open up multiple to see what your gym doing, Trainers, group classes should all be able to see each other, App crashes as does web, and many clients unable to login, but again it was said by them our fault. even though Itunes and Play app stores report all the same issues we are seeing, and their 2.0 is a nice looking version that is just that , it is loaded with issues, so don't be sold on this . If Travis the original owner see this and how it was handled he would be highly disappointed. This really is Da Bomb as in bad

Run away, one of the worst mistakes we made and terrible support


Unfortunately, there were some issues between RhinoFit and this customer that we attempted to resolve to no avail. An orientation is recommended for every customer and it was declined in this case. 
We did have to correct some of the account setup that was causing some issues. We do take responsibility for the features that were not working properly. We also upgraded since this client to RhinoFit 2.0 and have not had the issues described here. 
We have an import feature and the CSV file has to be correctly formatted. 
As for payments and information being lost, we are monitored and audited to be both NACHA and PCI compliant. 
In this case, there were a lot of communication issues and everything the client had issues with were resolved. 
In fact, we gave this client a 100% refund for all payments made to us. 

The customer service has been great! I usually communicate via email. They answer my question and at times check in with me and/or offer discuss via phone. 

Happy with RhinoFit!

My experience with RhinoFit has not been pleasant.  It started with not receiving attention on matters that I was facing.  I would send emails and not receive responses.  Email has always been the best form of communication for me but with RhinoFit service it was better to call to get a response.  This made it very difficult for me since I work 8am - 5 pm mountain time and couldn't contact you all by phone after 3 pm my time.  At times I would be told something would be taken care of but would have to follow up after not hearing back.  Most recently I changed merchant services and it has been a nightmare.  I was getting the run around and had to continuously follow up to find out the status of a very critical issue.  I was told different every time I called.  Actually, today I spoke to the manager who was to send me a form and once again I didn't receive anything.  After mentioning that I was considering cancelling you would think there would have been a little more effort on customer service and it only got worst.  Another thing, this survey would pop up every single time I logged in and that is pretty annoying.  I would recommend changing that.  I will let you know I am very passive and rarely complain but dealing with this most recent issue I have faced had really been a hassle and has left me very unhappy with your service.  I wouldn't consider recommending your company to anyone.   I hope someone that has an impact to make decisions and a difference reads this for the sake of your business. 

Poor customer service

Hello Yvette, 

I deeply regret and apologize that the situation made you feel that way. I am also surprised because I personally spent hours that week assisting with you switching to Bluepay. While we are integrated with BluePay, it is not a common processor for us.
Unfortunately, when BluePay changed their integration requirements they did not notify us. I spent several hours on the phone trying to get your issue resolved, but it was out of our control and I was not given the correct information without escalating the issue myself and waiting for a response. 
In response to you cancelling, I offered you special pricing and offered to help with your issues, had I known what other issues you were facing, I would have certainly helped to resolve them. 

LB Fitness was happy with RhinoFit for 3 years and we regret that you are switching. 

Thank you for your feedback. Please let me know if you need any further assistance. 

Elizabeth Toon
Team RhinoFit



There are a few glitches, but it seems like you guys are working it out over time.  I think it is much easier to use than other software from our end. I'd like to see some different reports available. For example, I'd like to see who has signed up for courses over the last 72 hours other than through new bills because my manager normally processes those. I'd like to be able to see which teachers are drawing the largest numbers of students or bringing in the most money. (I'd really like to see how much money each teacher pulls in per month.)  My clients have complained that the user-interface on their side is not as user-friendly as they'd like and apparently on iPhones the schedule does not adapt to the window size. But overall I am happy with the purchase and will continue to  use your service. It has been reliable in terms of the financial transactions and the staff has been friendly and helpful. Thanks!

Getting there!

Hey there Bianca! 

We appreciate the feedback and your loyalty as a customer! To address some issues: 
We have a report that shows "Attendance by class, time and day" this will let you measure the popularity/frequency of the instructors. We are planning on adding a Commission/Performance report for Staff members as well.  
We are also working on getting more reports developed and continuously improving RhinoFIt! 
For the class drop-ins, you should be using "Sign in Member" if the person is already in the database. When you start typing the name, it will search right away. Then, they will be recorded as attending the class just like you wish. Adding a drop-in is only for people that are not currently members or not currently in your database. 
If you have any other questions, or want to go over any other requests, please feel free to give us a call at 1-866-858-0304 or email customerservice@rhinofit.ca. 
Thanks!
Elizabeth T. 
Team RhinoFit 

My onboarding was seamless!  They took my database of courses, workshops and events and my current membership database and created my master piece of a user friendly database. 

This is perfect

It's a great starter client manager for smaller businesses.
As an industry expert and a large club operator I found a few (simple) bugs when signing in prospects into our kiosk, lag in reporting, and false check in errors. 

Client manager for smaller/private clubs/studios.

It allowed us to get information about clients onto a data base.  This gave us a way to track their attendance.  Would love to see an area where we could track weigh and measures, as this is a gym and it is a service that we offer.  Members like to see their progress.

Has been pretty good.  If there is a problem, the answer is usually 1 phone call away.

Thank you for taking the time to review our software and for the positive feedback about our customer service, easy payment processing, and reports.   We also appreciate your feedback on how we could improve our software.   Your feedback has been passed along to our development team, software updates are released every quarter.   There are some settings that you may find useful within the software that may solve some of the issues you are having with your sign in kiosk as well as measurement/weight tracking.  There are some automated sign in kiosk settings that may be adjusted for quicker check-in, and there are adjustments in "custom fields" as well as "assessment set up" that may be a solution for tracking measurements/weight.   Please contact us at 866-858-0304 if you would like us to walk you through these options. 

A drop in students can not sign into a class. HOw does a person who comes across our classes want to sign in. and pay when they show up?

Not easy to use

Hello Kathryn, 

Thank you for your feedback. 

We have different options for Drop-Ins or Trial members that want to come in and just attend one class. If you would like them to just sign up to try a class, then you would have a trial membership that allows for one class and has no cost. 

Once the memberships expire, they go on the list of "Past Memberships". Any pertinent information is automatically added in the "Notes" section. 

Please let us know if you have any other questions on how the software works. We always answer the phone by the 3rd ring, Monday through Friday - 8:30 to 5:00 pm EST. 

Thanks! 
Team RhinoFit 

Superb Gym Software

Great overall experience. Everyone is very helpful if I have questions or need any kind of help. 

Awesome Product 

Hello Jennie, 

Thank you for your feedback. We are pleased to hear that you are enjoying RhinoFit! If you have any questions or concerns, do not hesitate to give us a call. 

Thanks! 

Team RhinoFit

Over all I am pleased with the software. It does what I need it to do for the most part. For the money I would say I am happy with what it does and what it allows me to do. However, there are some quirky things that kind of get under my skin a little.  The wod view changed. Now I have to type in 2016 to view the wods I last used. I often have to review the week previous to program. Its doable, but just a hassle to not be able to view them by last used without searching.  When creating a WOD the cursor sometimes bounces around especially when I use the back space to correct an error. Sometimes it will move the whole line up a line and cause me  to type over what I just typed. Just a nuisance more than anything. There are some reports that I have a hard time understanding why they are not there. If I want to search people by start date, there is no report for that. I have to find another report that gives me an idea when they started, like payment history. That pulls up a bunch of other people I dont need to see.   I have always been given a work around that works when I asked for help. That's all good, but the software needs some adjustments. As as a future enhancement,  it would be great if the software allowed you to track spending and put it in different categories. 

Pleased but needs some work 

Hi Eric! 

Thank you for your feedback and support! 

I see what you are saying about the WODs dates. I will get this cleaned up for you and do some testing today. I will get back to you with an update. 

For the report for Start Date, that would be the "New Memberships" report and you can put the time frame as far back as you like and then sort by Start date. 

I will add the suggestion to add an area that can track spending.  

We are dedicated to continuous improvement, so thank you for your feedback. 

Let me know if you have an questions or concerns! 

(866)858-0304
 customerservice@rhinofit.ca 

Thanks! 
Elizabeth Toon 
Team RhinoFit


Overall good value

Very helpful staff. Simple and user friendly platform. 

Great Service

Hi James! 

Thank you for your feedback and continued support! 

We do have the WOD tracking feature. If you need some help with it or have some suggestions for improvement, give us a call. We are always here to answer! 

Thanks again! 
Team RhinloFit 

It's good but it could be way better with simple changes

Needs work but it functions

MMA Gym

Deana:                                                 Hi, my name is Deana. I am the owner of a martial arts gym, and I rate RhinoFit a four out of five.
                                                       The other companies I looked at were Zen Planner, as well as ClubReady. The reason why I didn't use either one of those companies, first off was cost. The cost is a lot higher than I would have expected on their monthly fees, their processing fees. The other reason would be ease of use. It's a little bit different when I have a very specific type of business, and I need very specific items that I need to use and look at on a everyday basis with my company. So for those reasons, I chose not to use either one of those two companies.
                                                       I chose RhinoFit for my company, for my facility because, ease of use, I actually love the fact that RhinoFit has an application or an app for our members to be able to track their own memberships. They also have a lot of different, various items that I can input into their system. Such as, I own a martial arts gym, it's a pretty niche type of gym compared to other locations. So for that reason, I was able to upload belt ranking systems that I wasn't able to do with other companies. The cost of RhinoFit is very reasonable as well, on a monthly basis.
                                                       RhinoFit was fairly easy to integrate into the system that we had in place for my business. We were able to download it and get everything set up quickly for one, which saves us time and money. Second thing is that it's fairly easy to be able to input any type of information, being that we use RhinoFit for our first opening on the business. It was easy to be able to use it without having to transfer any data. However, if I needed to that option is available and they also offer being able to set up the whole platform, the whole software for you at a reasonable price as well.
                                                       So, RhinoFit, I would definitely recommend it to other small businesses that were looking into a software to keep their memberships current, up-to-date, and just to keep track of everything. One is the fact that I can take any type of device, whether it be a phone, iPad, and I can go to a location and I can access any data that I need at any given time. It's very easy to use. It's super convenient as well as cost-efficient for any small business.

RhinoFit Reviews (2025)

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