CloudWaitress Pricing, Features, Reviews & Comparison of Alternatives

CloudWaitress

Online Food Ordering & Reservation System For Restaurants

4.75/5 (4 reviews)

CloudWaitress overview

What is CloudWaitress?

CloudWaitress is an ordering and reservation platform for food businesses that allows users to receive and manage pickups, deliveries, dine-ins and table reservations. Food outlets are able to design their own unique website with their menu. Customers can easily order online or make a reservation and view live updates to their order status.

CloudWaitress allows businesses to accept orders within a geographical area of the store, charge a delivery fee, and set a minimum order amount. Users can create a variety of menus, such as for breakfast, lunch and dinner, as well as set various store opening and close times.

The platform enables users to receive and manage orders on any device in real time, and view all sales information directly via the dashboard. Users can search and filter through orders by location, status, or type, as well as search for contact numbers, names, or emails. Basic reports allow businesses to get an overview of all orders and sales over time along with their status breakdown.

Business can collect payments online, and facilitate the payment process for customers by integrating with online payment providers. Automated printing allows stores to connect a printer over the internet to automatically or manually print orders.
www.cloudwaitress.com

Pricing

Starting from
$29/month
Pricing options
Subscription
Free trial
Value for money

Devices

Business size

S
M
L

Markets

Australia

Supported languages

English
CloudWaitress screenshotCloudWaitress screenshotCloudWaitress screenshotCloudWaitress screenshotCloudWaitress screenshotCloudWaitress screenshot

CloudWaitress reviews

Excellent
3

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.5
  5.0
  5.0
Ravi Dobariya

I have been using it for last two months and its just great.

Used daily for less than 6 months
Reviewed 2018-02-20
Review Source: Capterra

We can have our own online ordering and delivery set up to avoid huge percentage sharing with players. e.g. Uber Eats. Very flexible and customizable

Pros
Best value for money. Great features and customer support. Best part it you can suggest a feature and track progress of your suggested features in development if its in high demand. Easy to use and developed by pros who are best at taking care of minor details which is easy to miss by other players in Industry. I tried it for free when I was trying it out as well as when I was setting up my menu. Once I was completely satisfied then I started using it for my business. Pricing is very reasonable.

Cons
Being a new player it is still missing some desire features like analytics which I was told that is in to do list so I guess wont take more than few months before its get pushed. Compare to gloriafood promo engine is limited but still the amount of progess I have seen in last few months I guess they will be very competative with the big player in near future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

André Retamero

Outstanding product!

Used daily for less than 6 months
Reviewed 2020-04-17
Review Source: Capterra

We as a company decided not to surrender ourselves to big online companies who ask for a greedy percentage of a razor sharp thin margin on a tough business, cloudwaitress does an excellent service and it is great value!

Pros
Hospitality is going through a sudden and drastic change, the need for companies to reinvent themselves will dictate who shuts and who doesn't, cloudwaitress came in with a very elegant, simple to use and efficient way to help us redefine our operation! The system works like a clock, the features cover all needs of the shop, the ways to update and set your menu and settings are very user friendly, orders are flowing through! I also use some integrations that make this tool even more powerful! Had a question about a detail and used the help chat widget and didn't wait long for an answer from their team!

Cons
I feel I still need to fully grasp what I have I'm hands in order to offer any constructive dislikes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Frank Sedevich

Great tool for the new world

Used daily for less than 6 months
Reviewed 2020-04-25
Review Source: Capterra

Pros
We found the interface very user-friendly and straight forward. When building a menu, tedious tasks like adding option groups to meal groups have been simplified, which is always very handy when time is an issue. Support was only required during printing set up and was done quickly and efficiently as well as friendly and helpful. By the creator of the system himself!

Cons
I'm a bit of a computer geek and would love some more design tools and features. Great job all in all Chris, thank you very much!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Andre Retamero

Amazing Product!

Used daily for less than 6 months
Reviewed 2020-04-18
Review Source: Capterra

Great so far, system works great, assistance is very caring and the orders are flowiung through!

Pros
Hospitality is facing drastic and sudden changes and companies are required to re invent themselves, cloud waitress offers and smooth, easy to use and efficient solution to this challenge. It's simple enough that even i can use but with high capacity. The features are very functional and the set up was a breeze.

Cons
I haven't found anything that i don't like yet!

Response from Cloud Waitress


Thanks Andre,

Really appreciate the feedback and glad to hear that the orders are flowing. It is great to see businesses like yours adapting so quickly to keep people employed in these tough times and I am glad that our system could help.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

CloudWaitress pricing

Starting from
$29/month
Pricing options
Subscription
Free trial

CloudWaitress features

API
Multi-Location
Order Management

Activity Dashboard (109 other apps)
Automatic Notifications (98 other apps)
Billing & Invoicing (92 other apps)
Credit Card Processing (81 other apps)
Customer Database (105 other apps)
Customer History (92 other apps)
Discount Management (100 other apps)
Employee Management (100 other apps)
Gift Card System (81 other apps)
Inventory Management (154 other apps)
Inventory Tracking (132 other apps)
Loyalty Program (120 other apps)
POS (157 other apps)
Promotions Management (85 other apps)
Reporting & Statistics (148 other apps)
Sales Reporting (98 other apps)
Third Party Integration (88 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for CloudWaitress

Key features of CloudWaitress

  • Automated printing
  • Automated statuses
  • Automatic delivery order routing
  • Basic reports
  • Built-in contact form
  • Collect payments online
  • Customizable branding
  • Deliveries
  • Geolocation
  • Grid and list layout for menus
  • Highly customizable dishes
  • Hosting, domain & SSL
  • Hybrid app
  • Manage orders
  • Menu creation
  • Menu images
  • Menu management
  • Multiple opening hours
  • Multiple restaurant locations
  • Order filtering & search functionality
  • Order scheduling
  • Orders and sales reports
  • Pickup orders
  • Real-time order receipt
  • Regular updates
  • Responsive online store
  • Search engine optimization
  • Stripe integration
  • Unique order URL
View All Features

Benefits

Fantastic online ordering experience
Collect online orders & bookings together
Easily manage everything online
An in-depth set of features
Multi-restaurant management
Standalone website for your business
iOS & Android ordering apps
Custom domain integration with free SSL certificate