GrubHub - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate GrubHub's online ordering capabilities for their ease and convenience. They report that the platform captures restaurant menus accurately and allows for quick and simple ordering from various devices. Users find it helpful for personal, group, and client orders, and they value the ability to send menu links to others. They mention that the interface is visually appealing and easy to navigate, though some note high fees and occasional functionality issues with specific restaurant listings. Of the 28 GrubHub users who gave detailed accounts of their use of Online Ordering, 100% rated this feature as important or highly important.

Users report that GrubHub's food delivery dispatching keeps them well-informed with notifications about their order status. They appreciate the timely updates and the ability to track their delivery. Reviewers feel that the dispatching is generally quick and reliable, though some mention occasional issues with drivers arriving too early or communication lapses. They find the option to specify delivery preferences, such as leaving orders at the door, very useful. Of the 23 GrubHub users who gave detailed accounts of their use of Food Delivery Dispatching, 96% rated this feature as important or highly important.

Reviewers indicate that GrubHub's order management capabilities are user-friendly and efficient. They appreciate the ability to manage and edit orders easily, leave special instructions, and save previous orders for quick reordering. Users find the interface well-organized and helpful for ensuring order accuracy. However, some mention occasional issues with order accuracy and the need for better communication when problems arise. They value the notifications about order status and the ability to place multiple orders. Of the 20 GrubHub users who gave detailed accounts of their use of Order Management, 95% rated this feature as important or highly important.

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“Adding and editing items in your order is so easy! With suggested items after each thing you add, it can even help you create a meal based off past orders and what others usually get!”

DF

Daniel F.

Teacher

“One of the best features with GH is that they save your previous orders so you one click if you want to order the same thing. Takes so much time off ordering. ”

James P.

CEO

Users report that GrubHub's mobile access is highly convenient and user-friendly. They appreciate the ability to order food quickly and seamlessly from their mobile devices, track orders, and receive notifications. Reviewers find the mobile app easy to navigate and set up on multiple devices. They mention that the app is comparable to other food delivery apps like DoorDash and Uber Eats, and they value the convenience it offers for ordering on the go. Of the 22 GrubHub users who gave detailed accounts of their use of Mobile Access, 91% rated this feature as important or highly important.

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“The mobile access is wonderful and easier to setup on multiple devices.”

Shanice P.

Customer Service Agent

“Easy to order and monitor from the phone app.”

AJ

Amanda J.

Professional Liability Claims Representative at Sedgwick Management Consulting