Shopmonkey - 2026 Pricing, Features, Reviews & Alternatives

Reviewers appreciate Shopmonkey's billing and invoicing capabilities for their ease of use and professional appearance. Users report that the integrated text/email invoicing simplifies customer communication and payment processing. They find the QuickBooks integration helpful, though some mention issues with QuickBooks desktop and cloud transitions. Users indicate that while the system is generally efficient, it can be slow at times and lacks detailed labor times for complex jobs. They value the ability to track payments and outstanding balances seamlessly. Of the 22 Shopmonkey users who gave detailed accounts of their use of Billing & Invoicing, 100% rated this feature as important or highly important.

Reviewers highlight Shopmonkey's quotes/estimates capabilities for their time-saving and user-friendly nature. Users report that the integration with PartsTech streamlines parts pricing and availability, making quote generation faster. They appreciate the clear breakdown of services and the ease of sending estimates for customer approval. However, some users note that labor times can be inconsistent and diagrams lack detail, requiring additional verification from other sources. They find the overall process of creating and managing quotes straightforward and efficient. Of the 27 Shopmonkey users who gave detailed accounts of their use of Quotes/Estimates, 96% rated this feature as important or highly important.

Users report that Shopmonkey's work order management capabilities significantly improve organization and efficiency. Reviewers indicate that the drag-and-drop interface for changing work order statuses is intuitive and helpful. They appreciate the ability to categorize and color-code tasks, which enhances workflow management. Some users mention the limitation of assigning only one technician per task as a drawback. They find the system easy to navigate and valuable for tracking repairs, appointments, and team assignments. Of the 21 Shopmonkey users who gave detailed accounts of their use of Work Order Management, 95% rated this feature as important or highly important.

Reviewers find Shopmonkey's service history capabilities essential for managing customer records and expectations. Users report that the search functionality is powerful and allows quick access to previous work history. They appreciate the integration with CARFAX, which adds value by reporting service work on vehicle history reports. Some users mention difficulties in accessing history directly from work orders. They value the cloud-based storage for accessing records from different locations and find it useful for warranty claims and diagnostics. Of the 17 Shopmonkey users who gave detailed accounts of their use of Service History, 82% rated this feature as important or highly important.