StoreRocket Pricing, Features, Reviews & Comparison of Alternatives

Pros
It's an easy setup. And if you don't understand how something connects - customer service is AMAZING. I mean best in class. If you find someone who isn't amazing, which is highly unlikely, but if you do - just ask to talk to [SENSITIVE CONTENT HIDDEN]... He IS AMAZING; and he will get it done.

Cons
it's expensive. like Apple Computers expensive. For what it is, I shouldn't be paying more than $15 a month for this thing.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Switching from a WordPress plugin that we've used for years, we were very impressed with the performance of StoreRocket. The location and configuration administration is simple and reliable, whereas we had numerous issues with the previous solution that even their support could not consistently help with. Our complete page load times went from 15-25 seconds (ouch!) down to a speedy 4-6 seconds with geolocation of the customer and loading of locations within a 50-mile radius included. That's using a database of over 3,400 locations. The old solution had a (still unidentified) problem with geolocation, causing our Google API service fee to be over $500 each month. Numerous complaints to their support forum (the only support offered) yielded no helpful results and, quite often, a snarky and borderline rude reply. In contrast, with StoreRocket, we're now under Google's free tier. That means we're SAVING over $500 per month using StoreRocket versus the old solution! To be honest, this is how it should have been with the old solution as well, but the real-world savings was fantastic! Finally, perhaps the most impressive feature of StoreRocket has been the customer support. Through a nice chat system, we've resolved every issue quickly and without additional fees. In fact, our request for new features have always been met with enthusiasm and we've already seen a few things implemented. The StoreRocket teams really cares about the customer and the quality of their product.

Cons
The team at StoreRocket is small, so we a tiny concerned about sustainability in these uncertain times. It's also a bit of an issue with scalability as they grow. But we've seen absolutely no sign of any issues related to this point. In fact, the company's size can be seen as a Pro, yielding better support as the small staff is passionate about the product.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The ability to easily update our store locations as we onboard more locations for our product, and the ability to add custom fields makes it very easy for us to direct customers!

Cons
Going into each and ever location to change from visible to invisible is tedious. It also opens up a new tab each time which takes time to load.

Rating breakdown

Likelihood to recommend: 7/10

Pros
This was very simple to implement and it works great. The software architecture seems to be well designed and organized. Almost every feature we've needed/wanted is there, and if it's not it's on the roadmap.

Cons
Analytics are good, but not great. You can see a heat map of where the most searches occur, but you cannot export that data.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like the simplicity of the interface to get data loaded, and that it takes care of the geolocation encoding. Also, the ability to define categories is simple, yet powerful. Finally, the ability to customize an integration widget (snippet of code) and drop that onto my web pages is simple and powerful, as well.

Cons
There have been a couple of bugs. However, within minutes of contacting support, they were working on the fix, and stayed in contact until it was resolved.

Rating breakdown

Likelihood to recommend: 10/10