talech Reviews

It's easy to see my monthly/weekly/daily sales The ability to print which catafories you want in the kitchen It's ease of use and ability to train new employees on

it doesn't have the functionality for a pizza reststaurant. No delivery option Don't have the ability to add store credit without doing a refund.

Kari - thank you so much for being a customer and writing a review with such detailed feedback. We love hearing from customers like you! I have shared your feedback with the team so we can continue to make improvements to help you and your business. Please keep it coming!

Talech is very adaptable to a retail store in sales transactions, inventory tracking and management, and accounting reports. It is very quick and easy to speak with a Customer Service Agent should you need it, and the Team is very proactive in assisting.

There are features within inventory management that could be added to improve inventory tracking and management. For example, when performing an EOY inventory count, it would be very helpful to be able to freeze inventory numbers and then unfreeze them to update the quantities. Currently, to update inventory numbers, a stock take must be done which is a lengthy task if a business has more than 2,000 products. A second feature is to have the ability to manipulate employee access to certain information within the software including inventory updates, and sales reports. You can lock employees out of these things, but when done also locks them out of key features they need to perform their other tasks.

The POS software works in most cases. The reporting is ok as well. Don't have experience with others besides square... but seems to work... However the majority of this software is to successfully collect money for exchange of products.... this is where it fails!!!!

Customer service to resolve critical issues with mis-handling credit card information, not admitting a problem and even accusing everyone else for our loss of money.

The cloud storage

Can not reach help when needed and I feel like I get a runaround

Thanks for being a customer and writing a review, Beth. I am sorry to hear that support has been difficult to reach and that the hold times have been so long. I've passed along your feedback to the support team so they can continue to work make improvements. Thanks for being candid and letting us know.

Cost

2 outages, one from the app and one from evalon credit card processor.

Marco, thank you so much for being a talech customer and writing such a lovely review! We are so glad to hear that you are happy about choosing talech even after 3+ years. If there is anything we can do for you, let us know. We're here to help!

easy to learn and to set up

The security features are weak. Too easy for another employee to log in with another persons id. The system tends to bog down when it gets busy. It takes too long to synch when you log in.

Thank you for your feedback, Bruce. I have shared your comments about security and system lag with the product team. Please continue to share feedback with us so we can work on making improvements. We love hearing from you. Thanks for being a customer.

Relatively easy to use.

Could be more flexible and customer support status messages would be nice when something goes wrong on your end.

Barney, thank you for being a customer and for the review. We apologize about the recent outage on the processor side and the inconvenience it caused you, your employees, and your customers. I've shared your feedback with the product team and we will continue to work on offline mode improvements. Please keep the feedback coming - we really appreciate it!

It is pretty much user friendly

More details in the statistics would be extremely helpful--such as receipts by the minute when the sales actually happen instead of lumped together in an hour time slot

Thank you for being a loyal customer and your review, Christina! We're glad that you have been pleased with the customer support and product. I've passed your feedback about the card reader and more detailed reporting to our product team. Please continue to share feedback with us so we can continue to improve. We love hearing from you!

Customer support has been super, fas,t efficient. The software is easy to use and set up was great.

In the beginning we had some super glitches that had even the tech experts stumped. It took a good while to get that all ironed out. Seems to be working fine now, only once in awhile do we find ourselves with a bit of a problem, but Customer Support is always just a phone call away.

Continually getting better

Multi store use and options

Thank you for being a customer and sharing your feedback, Jeff. I have shared your feedback regarding multi-store functionality. If there is anything else that we can do to help your business, please let us know. We're here to help!

Older versions were wonderful. Easy to use, easy for people who didnt know much about technology to use. Easy to find what the staff needed or orders

New version is aweful. To many screens, to many buttons, buttons and options that were there are now not, easy to change orders you dont need to be in.

Amy, thank you for sharing your feedback about the recent update. We're so sorry to hear that you've been having issues with the updated app. We'd love to connect to hear more about what's not working and how we can help. Our Head of Product has reached out and would love to chat with you personally. And as always our support team is here to help. Either way, we'd love to hear from you and help make things work the way you want.

I like that the software utilizes iPads at table side, enabling orders to get entered and executed more rapidly than with a stationary POS.

I don't like that it is not ready for use in restaurants, and that our training session was with someone who barely knew the basics of the software. There are so many features that are missing that are basic to restaurant utility. It is not solid like 2touch, the software we were using previously. We have had to struggle through problems, some of which have been addressed and fixed by the developers...

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Easy to use

I don't like the credit card reader- too difficult for customers to read- tiny print and customers don't know where to slide the card and if it should be up or down. Software isn't the best for tracking inventory- you have to export products to excel to get the cost of inventory- should be more accessible. Price tags are hard to read (we like the big font/numbers)- we have customers complain daily that they can't see the price. Wish that it would remember customers email addresses like Square so that they don't have to enter it each time.

Thanks for writing a review and providing feedback, Missy. We'd love to hear more about what could be different and work better for you. Would you be willing to chat more about what could help your business?

We purchased a complete Talech POS system for one of our 2 locations, so that we could get set up before launching the 2nd store. I did a lot of research and we ultimately settled on Talech because we wanted to keep our credit card processor, and the rep recommended Talech. Service before the sale was stellar. The system arrived and we couldn’t set up, the printer didn’t ship. A half dozen people...

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Love the software. Perfect for our business. Easy to set up and use.

I do like the ease of use - once learned.

It's probably an amazing system for younglings, but not so amazing to wrangle once you get older and are not used to the application.

Thanks for writing a review and providing feedback, Katie. A member of our product team has reached out to learn more and see how we can help and improve. Please respond at your convenience. Thanks in advance for speaking with us!

I love some of the reports provided. I like how the customer details work.

I am un happy with the insights reports, they have NEVER been accurate and I have reported this SEVERAL times. I am unhappy with being treated like I am asking for something I should not when it is something everyone would need for tax purposes. I am unhappy with the inventory management, I would like date as to when inventory originally came in and when additional stock was added.

Thanks for taking the time to speak, Beth. We appreciate you sharing more about your business needs and what improvements that would help talech work better for you. Please continue to share feedback - we love to hear from you!

Quite user-friendly interface. Tech support is there but mostly no helpful

We worked with Talech for 4 years and our experience is horrible. First of all, card readers break frequently. You should pay for a new one. Not a problem! But a new one works for 2 weeks, and then you'll need to pay for a new one again, send the old one and so on. We experienced difficulties with charges, and they confirmed that their software didn't work properly. The worst things there were thousands of dollars which were not deposited to our account because of their 'bug'. We accidentally found it out. If you need a safe merchant provider, stay away from Talech.

Ease of use, consistent updates and improvements, great tech support

Compatibility with hardware is limited. You only have a couple options for printers and card readers. However, the hardware you can use is high quality.

Thanks for your review and feedback, Josh. I have let the product and operations team about your thoughts on hardware. Please continue to share your thoughts with us. Thanks for being a talech customer!

All the options

I can' think of any since I'm not eve using it to it's full potential. As long as you have tutorials for set up (I assume you do) and keep up great customer support - should be good!

Cathy, we're so glad to hear that you are a happy talech customer! If you would like any assistance digging into additional features, please check out our help page for videos/articles or reach out to our support team. We're here to help!

The client's record for bookkeeping and the part that you can make a note in each client's file.

To much extra stuff, we don't need Simplicity is better for older people

Lorna, thank you for writing a review. We're so glad to hear that talech is working for you. And our support team has been so helpful. Please reach out any time! We appreciate having you as a customer.

When it works it's a good system.

It's always having issues.

Hi Bassel, we're so sorry to hear that talech isn't working for you in the way you need. A member of our team has reached out via phone and email to learn more and help. Please respond or reach out to our support team at your convenience. We're here to help! Thank you for being a customer.

Once you understand how to use its easy .

Not a retail friendly

We appreciate hearing from you and are sorry to hear that you are experiencing issues. A member of our product team has reached out by email and phone to learn more. Please reply at your convenience. We are here to help, Shaheen.

The fact that adding or deleating menu items is so simple and training new employees to use this POS system is very easy.

The new updat seems slower. I shut down the iPads over the weekend to see if this helps.

Thanks for being a talech customer and writing a review. We're glad to hear you're happy you chose talech. Has the system been running more quickly for you after the restart? If not, please let us know and we'll be happy to help you troubleshoot. I went ahead and shared your feedback with the product team. Please continue to share what's working and not. We appreciate the feedback!

ease of use

customer service... recipes aren't allowed to take away from inventory if the recipe takes more than one liquor

Thanks for your review, Archibald. I've passed your feedback to the product and support teams. A member of the talech team has reached out to learn more about your recent challenges and see how we can help. Please respond at your convenience. We'd love to hear more from you. Thank you for being a talech customer.

This system can be easy applied on iPad, touch screen is easy to use, data analysis function is useful. It also has working time recording function for employees to record their shift and also easy to tracking. We use this system on daily bases, so the end-of-day report is an outstanding point.

this system only works on small business, or the business which do not have large volume of products. If the business do have large volume of products, then it will take a while to find out the product that you are looking for every time.