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Review Summary

Pros

Tier 1 tech support has not been very useful with a lot of my issues but once you get to Tier 2 its much better. Overall this is a great software with a nice interface.

Bernie H.

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Overall my experience is great. I would recommend for any business to use this product.

Andrea H.

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Customer support is beyond excellent. Every time I have to call the team is very helpful and patience and is always beyond my expectation.

Nia R.

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Cons

Every time there is an upgrade something goes wrong. Be it a printer malfunctioning or part of the program not working properly.

Randy H.

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However, dealing with a customer service staff who are really only there to get us off the phone as quickly as possible while attempting to fix a specific problem is frustrating.

Kate W.

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We worked with Talech for 4 years and our experience is horrible. First of all, card readers break frequently.

Veronika A.

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Overall rating

5

4

3

2

1

111

121

56

7

17

74%
positive reviews
82%
would recommend this app

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312 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love it

Reviewed a year ago
Pros

Easy to use many choices to choose from equipment wise and their support is amazing well worth it

Cons

Really I don't have an it's easy to use and any questions I had technical support answered them

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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talech Review

Reviewed a year ago

so so

Pros

the theory of it. the thought that i could do everything i was told it could easily and a low cost.

Cons

versatility or lack of versatility. i run into issues with contacts and open orders when i try to make changes. the website seems to be very touchy.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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I'm considering switching to a different POS system

Reviewed 4 years ago

At first, we all loved our new Talech POS. It is very easy to use and train new hires on. Then all these updates rolled in and some of the features didn't work for us. First, employees were able to print out their daily time sheet that included their sales for the day. This was not a good thing for our company, because we work as a team and we have people on the sales floor making the sales and then...

Pros

That it is cloud based and we use apple ipads

Cons

It is glitchy at times, the time sheet with individual employee sales needs to go. Purging 3 month old tickets and we can't find them unless we call tech support.

Vendor response

Thanks for sharing the feedback and chatting with us about your experience. We are checking on some features and will get back to you soon.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Works for simple to complex operations

Reviewed a year ago

We have used them with two separate businesses. One was a quick service, and the current one is a full service, fine dining environment. The register works with both of these. I was surprised at how easily we were able to expand and control our in-house systems. They have become so feature-rich over the years. Staff train quickly on it. Price point is competitive. Customer service is very good.

Pros

Discounting weekly specials - set once and done Tagging for specific printers, discounts Loyalty program Reporting Time Clck and time sheets Online ordering Table management

Cons

ICMP readers are sometimes an issue Wish there was an integrated reservation system

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Owner of The 1000 Islands Cruet

Reviewed 4 years ago

Overall I think the software works great. I have one thing that would make it even better. It has to do with your discount part. You can't discount different items separately without going into each item being sold. Example: I sell 3 size bottles of oil and vinegars. I run a special buy five and get one free on the smaller size is 60 ml. If that's all they buy it works great. The problem...

Pros

Ease of use, reports, layout of pages, customer service.

Cons

limited discount ability.

Vendor response

Thomas, thank you so much for writing a review and providing such detailed feedback. I have shared your feedback regarding discounting with the product team. Please continue to share thoughts with us - we love to hear from you and really value your feedback. Thank you for being a customer!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WORST PIECE OF TECH AND CUSTOMER SERVICE IVE EVER ENCOUNTERED

Reviewed 3 months ago

HORRIBLE AND INCOMPETENT

Pros

SAVE YOURSELF, WHATEVER YOU DO, DO NOT PURCHASE TALECH OR POYNT FOR YOUR POS SYSTEM. I have never in my life experience such INCOMPETENCE and trouble with a system and with customer service. One day the system decides to work and the next it's broken. I easily refunded my customers the first couple of months with this system and now the system doesn't allow me to. Whenever a MAJOR problem occurs,...

Cons

something new breaks every day on the back end and when I call customer service they are unable to help me and instead of resolving it, they tell me there is a glitch in my system and that theres nothing they can do.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Marty's Restaurant & Retail Operational Review of Talech POS System

Reviewed a year ago

We have only solved the items under Pros. although talech systems also begins to make it easier for us to do at least retail inventory easier to determine. However, dealing with a customer service staff who are really only there to get us off the phone as quickly as possible while attempting to fix a specific problem is frustrating. More often than not, they are not given the time to sufficiently...

Pros

1. Makes it easy for customers to check out faster 2. Makes it easy for servers to send menu tickets to the kitchen

Cons

1. Reporting features. The totals in each categories (retail, or restaurant) are never totaled. Bank settlement totals for different forms of payments, etc., are the only totals there are except Dine In, and To Go, tips, and gratuity. We got the POS system so we could get reports on costs, profitability, in each category both in beverages (wine, draft beers and food (per menu items- quantities...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great product overall

Reviewed 4 years ago

Pleasant and professional staff, which is what won us over when we first decided on the program. Love that everything is cloud-based and also can be accessed from anywhere. Menus are easy to create and modify. Great overall functionality but a few improvements could be made - offering partial refunds, for example. Also, would appreciate more prompt and regular auto-batching (we have ours set up but...

Pros

Please refer to review.

Cons

Please refer to review.

Vendor response

Thanks for being a customer and writing such a detailed review! I've shared your feedback regarding the partial refunds, auto-batching, and hardware with the product team. Please continue to share with us - we love to hear from you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Talech Pros and Cons

Reviewed 4 years ago

Talech has been a good transformation from old style cash registers for our business. I think it would do Talech good to look into what reastaurants actually need for the system to really be an asset to us. While I like Talech its ease of set up for my business was very complicated and Talech support nor boomtown could really help with what I needed. I was able to figure it out but it was a long process....

Pros

It's easy to see my monthly/weekly/daily sales The ability to print which catafories you want in the kitchen It's ease of use and ability to train new employees on

Cons

it doesn't have the functionality for a pizza reststaurant. No delivery option Don't have the ability to add store credit without doing a refund.

Vendor response

Kari - thank you so much for being a customer and writing a review with such detailed feedback. We love hearing from customers like you! I have shared your feedback with the team so we can continue to make improvements to help you and your business. Please keep it coming!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Talech POS

Reviewed 2 years ago

Talech works great for us at our retail store. We have many SKUs and building the product list was very taunting but I imagine that it would have been on most software platforms with the large number of products we carry. Once it is up and running it performs very well and provides some reporting, there could be more, but whats here is useful. Tier 1 tech support has not been very useful with a lot of my issues but once you get to Tier 2 its much better. Overall this is a great software with a nice interface. If you need a POS definitely give Talech a look.

Pros

The interface on this software is very nice at the register. While it seems to be designed for restaurants it can be easily transitioned into retail very easily. It is easy to navigate and has a great flow that can be taught very easily to new employees.

Cons

Can be buggy at times on the web interface. Since you are relying on web browsers there are many factors that can cause the software to act strangely at times. Also I wish there was better integration with QuickBooks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Software user since 2016

Reviewed a year ago

I have used many different accounting systems with inventory. Overall this software shows real potential as an easy to setup and easy to use system.

Pros

This software is easy to setup and use. Customer support is great. I’ve only had to contact them a couple of times and the problems were fixed very quickly. The description field is large enough to allow a proper description of my products. The tags and categories give me breakdowns on the reports so I can determine what is selling and what not to purchase again. The markup field makes it easy for me to determine sale prices of my products. The inventory log helps me find a customer sale so I can do proper return prices for my customers.

Cons

I wish the tags were listed in alphabetical order. I wish the sales tickets were available for more than 2 months so I could do returns to credit cards instead of having to give my customers cash. When I have trouble with my internet connection and it get dropped after it hits the gateway, there is no way for me to determine that the charge went through. I’ve had at least a dozen instances of this...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Video Game Store Owner Review

Reviewed 4 years ago

We have loved Talech since we got it. It's got a lot of great features that other POS's don't have or utilize as well as Talech. Keeping with cash or orders is made simple, though my only real complaint is that as a video game store, we take in a lot of used items purchased from customers. When we pay out in cash, it's fine. Talech keeps up with that, but there isn't a really great way of doing it...

Pros

I love the ease of use, and how within minutes of using it, I already had the hang of it. There weren't any features that I wasn't made aware of by the software immediately, because it's all out in plain view rather than some backdoor menu. It's responsive and I love the fact I can keep up with my customers, and their data with it including sending out emails to them periodically.

Cons

I really hate during a transaction that if you accidentally add an item or have a customer remove one from their cart that you have to trash the entire order. That slows the process, and keeps the customer from having a smooth checkout process. Honestly, it feels like sometimes due to the credit card machine that we are known as those guys who might be having problems today. That sucks lol. That's almost been enough where I have wanted to switch because its not our POS software but just one we use.

Vendor response

Thank you for your review and feedback, Spenser. I've shared your product feedback with the product team. Please continue to share your thoughts with us - we love to hear from you. Thanks for being a talech customer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent Platform, Easily Manageable

Reviewed 4 years ago

We have been using Talech for about 2 years now to run our Tasting Room attached to our brewery's production area. The overall experience has been very positive, and the platform is excellent for managing the menu list, structure, and for culling information for reporting from a distance. I myself (the primary managing owner) operate the platform from Omaha, NE. My business is in Washington State,...

Pros

Flexible, easy to understand, intuitive, easy to modify, easy to pull reports, manageable from a distance, continuously improving and updating.

Cons

Inability to have a common pool of inventory for different categories to pull from with respect to inventory management; new beta interfaces have splendid reporting capacity but need to become the standard rather than the tested exception.

Vendor response

Thanks for writing such a nice, detailed review, John. We're so glad that talech is working so well for you and your business. I have passed along your feedback, especially regarding inventory management, with the product team. We really appreciate feedback like that! Please continue to share - we love to hear from you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Ease of use

Reviewed a year ago

The new house account stuff seems to be a benefit for someone like me. I let folks run a tab. The software has gone down on me a few times during a shift and Talech just asks you to be patient. The lack of knowledge from the help desk is frustrating.

Pros

Easy to navigate, fairly straight forward.

Cons

If there is an issue, it all goes down and customer service is not helpful usually. I have had to call other IT people in to get us up and running because help desk usually can't or they take an hour for a one button fix to a problem.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Cheapseats need to approve

Reviewed 4 years ago

Hi I love the software its ease of use there are only 2 issues I have #1 that employees can delete and avoid easily and shouldn't be able to so lets say they put the order in they can slide the item over and delete/void with pass code employees shouldn't be able to delete/void ever unless they have the owners pass code..when we cant run credit cards its takes forever for your company to fix it you...

Pros

The ease of it so easy to use and understand.

Cons

It allows anyone to delete/void a product if the slide the item over so I know I have gotten lost dollars for it the system needs to require the owner pass code for this to avoid employees stealing from me.

Vendor response

Thank you for the review and feedback, Norma. We're glad to hear that you love the software. Thanks for letting us know about the 2 issues you've had - I've passed along your feedback to the team so we can continue to improve. Please continue to share with us - we love hearing from you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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The 3 Weird Sisters

Reviewed 4 years ago

I feel overall the customer service is lacking. When a recording says "we are sorry for the long hold", that tells me you are not only aware of the problem but doing little to fix it. I have to schedule a call to get simple answers asked to be told they will have to look into and get back to me. I am usually not available to receive that call when and if it comes because I'm either not at work,...

Pros

The cloud storage

Cons

Can not reach help when needed and I feel like I get a runaround

Vendor response

Thanks for being a customer and writing a review, Beth. I am sorry to hear that support has been difficult to reach and that the hold times have been so long. I've passed along your feedback to the support team so they can continue to work make improvements. Thanks for being candid and letting us know.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Good product for the price

Reviewed a year ago
Pros

I like how easy it is to customize the interface of the iPad app. I can easily color coordinate sections and subsections, rearrange everything to fit our needs. I also love the online ordering system, we take on average a dozen online orders a day. There are of course things I wish we could change about the system, but overall, it does the job, and does it well!

Cons

Not a fan of the online ordering setup. If I wish to have a product hidden on our online store, it also hides it on our iPad, which does not work too well. The program is also very laggy when you first try to login, takes 5 seconds or so every time - just freezes. Also, if someone tries to tip us with a custom tip amount, sometimes the text box covers up the amount section - and we've had people almost tip us $2,000 multiple times - the box needs to be moved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Overall pretty decent

Reviewed 4 years ago

Talech does what we need it to do for the most part. Price-wise, nothing else even comes close, but it lacks some really basic features that can be extremely annoying - such as partial (percentage) refunds - for example, a restocking fee. Also, there are some long-term SIMPLE glitches that have never been figured ou,t such as the tallying of employee hours. How is that still wrong? Isn't it as...

Pros

Ease of use for admin and every day user.

Cons

All listed on previous page.

Vendor response

Hi James, thanks so much for taking the time to write a review so we know what works and what could be better. We also appreciate you taking the time to speak with us via phone to share more detail. We love hearing from you - please continue to share.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Love talech as a possible option.

Reviewed 4 years ago

The only issue I have is this. This passed sat night was our Halloween bash at my bar. At 215 am. Our pos system wouldn't allow us to run credit cards. I called talech customer support and got absolutely no answer. I actually was on hold twice for 20 min. Finally I had to ask our customers to pull money from the atm.....reimburse them the fee from the atm, and let them pay in cash. Also, if...

Pros

Relatively easy to use.

Cons

Could be more flexible and customer support status messages would be nice when something goes wrong on your end.

Vendor response

Barney, thank you for being a customer and for the review. We apologize about the recent outage on the processor side and the inconvenience it caused you, your employees, and your customers. I've shared your feedback with the product team and we will continue to work on offline mode improvements. Please keep the feedback coming - we really appreciate it!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Talech for a full service restaurant and bar

Reviewed 4 years ago

It is easy to set up your menu and make changes. It is fairly easy for my employees, mostly highschool students, to learn. The system tends to slow down during busy times. It takes too long to switch from one screen to another. It also takes a long time to sync when you first log in. The security is not very good. It is too easy for one employee to log in with someone else's id, making the security feature essentially worthless. Each employee should have a card to swype in order to log in. That would be a huge improvement. The reports are nice and easy to read. All in all a pretty good system but it needs more built in security.

Pros

easy to learn and to set up

Cons

The security features are weak. Too easy for another employee to log in with another persons id. The system tends to bog down when it gets busy. It takes too long to synch when you log in.

Vendor response

Thank you for your feedback, Bruce. I have shared your comments about security and system lag with the product team. Please continue to share feedback with us so we can work on making improvements. We love hearing from you. Thanks for being a customer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Talech Review

Reviewed 4 years ago

Overall, I think that my Talech experience is positive. Unfortunately, we have had some really bad issues recently and that has effectively lowered my overall ratings. There has been several processing outages in the past few months, more now than the past 12-18 months. We lost some sales recently because Elavon went down for several hours and we could not process credit card transactions which...

Pros

Ease of use

Cons

Updates are a surprise and we are not well informed about the changes

Vendor response

We appreciate hearing from you, Brian. We are sorry to hear that you have not happy with the product recently. A member of our product team has reached out via email and phone to set up a time to chat and learn more about your business needs and how talech could work better for you. Please reply at your convenience. We'd love to chat and help.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Better than the Big Boys

Reviewed 4 years ago

I own a coffee shop / cafe in New Mexico. Before this I have worked in all positions imaginable in many different types of restaurants. I have used most of the Big Name POS systems out there. As a manager I had to program them, change prices, add buttons and all that. Usually you have to do these things in the middle of a big rush on top of ten other things. I'll tell you what, Talech is by far the...

Pros

Low initial cost. Intuitive setup. Rapid adjustability

Cons

Not compatible with Android OS

Vendor response

We're so happy to hear that you are happy customer after 2+ years, Eric! Thank you for being a loyal talech customer and for writing a review. If there is anything you need, please don't hesitate to reach out. We're here for you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Not fully baked for a full service restaurant

Reviewed 4 years ago

Can order from the table.

Pros

I like that the software utilizes iPads at table side, enabling orders to get entered and executed more rapidly than with a stationary POS.

Cons

I don't like that it is not ready for use in restaurants, and that our training session was with someone who barely knew the basics of the software. There are so many features that are missing that are basic to restaurant utility. It is not solid like 2touch, the software we were using previously. We have had to struggle through problems, some of which have been addressed and fixed by the developers...

Overall Rating
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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El Gordo Mexican Restaurant

Reviewed 4 years ago

After searching for weeks for a pos system for our restaurant, we came across a new app and system, Talech. We were getting quotes from 15k-20k for traditional pos system. When a US Bank representative told us it would cost less than 5k, we were intrigued. We sat down, she gave us an overview of the app and its components. Right away we were hooked. With the ease of us, easy installation, and price,...

Pros

Cost

Cons

2 outages, one from the app and one from evalon credit card processor.

Vendor response

Marco, thank you so much for being a talech customer and writing such a lovely review! We are so glad to hear that you are happy about choosing talech even after 3+ years. If there is anything we can do for you, let us know. We're here to help!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Caret Cellars Uses talech

Reviewed 4 years ago

Overall a very good POS system with some excellent analytics built-in. A little heavily oriented to the food service industry which puts in some unnecessary steps for others, e.g., cash drawer management function. Wish analytics - as good as they are - were customizable. Like the new Dashboard feature, though.

Pros

Rather straight forward. Takes little training to get someone ready to use it. But still has some sophisticated capabilities.

Cons

Cost. Nice if it ran on other than iOS. Contributes to cost concerns. Heavy orientation toward food service industry. Wish features were a little more customizable to other industries. (We use it in a winery tasting room.)

Vendor response

Thanks for being a customer and writing a candid review, Richard! I've passed along your feedback to the product team so they know what would help talech work better for your business. Please continue to share with us! We love hearing from you and are here to help.

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