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TouchBistro
5
194
4
104
3
31
2
19
1
66
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-One POS & Restaurant Management System
Table of Contents
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TouchBistro - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
TouchBistro overview
Based on 414 verified user reviews
What is TouchBistro?
By industry, TouchBistro reviewers are most commonly professionals in restaurants (58%). The most frequent use case for TouchBistro cited by reviewers is restaurant POS (68% of reviewers).
What do users say about TouchBistro pricing?
Some users say TouchBistro offers reasonable pricing for small businesses and appreciate unlimited licenses and a free trial. However, some reviewers find ongoing fees, add-ons, and hidden charges make the total investment feel less worthwhile.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Restaurant Operations
Order Management
Visually appealing interface design
Customer Support
Cancellation and Refunds
Technical Support
TouchBistro’s user interface
TouchBistro reviews
Overall rating
3.8
/5
414
Positive reviews
60
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.60/10
5
4
3
2
1
194
104
31
19
66
Elizabeth K.
bookkeeper
Aidee H.
owner
David A.
Manager
Aidee H.
owner
Margeaux L.
Owner
Samuel M.
General Manager
Who uses TouchBistro?
Based on 414 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
TouchBistro's key features
Most critical features, based on insights from TouchBistro users:
All TouchBistro features
Features rating:
TouchBistro alternatives
TouchBistro
Starting from
69
Per month
Rezku POS
Starting from
49
Per month
Toast POS
Starting from
69
Per month
Epos Now
Starting from
349
One-time payment
TouchBistro pricing
Value for money rating:
Starting from
69
Per month
Flat Rate
User opinions about TouchBistro price and value
Value for money rating:
To see what individual users think of TouchBistro's price and value, check out the review snippets below.
Elizabeth K.
bookkeeper
Aidee H.
owner
TouchBistro integrations (14)
Integrations rated by users
We looked at 414 user reviews to identify which products are mentioned as TouchBistro integrations and how users feel about them.
Integration rating: 4.1 (8)
“Integrates payroll tip pooling”
Brad B.
Owner-Operator
Integration rating: 2.0 (1)
“Was not able to use as I was unable to get them to be intergrated”
Shoira C.
Owner
Integration rating: 4.0 (1)
“HungerRush - Menufy online ordering was free to use instead of paying for an additional service through TB as online ordering is not included.”
Cindy C.
owner
Integration rating: 5.0 (1)
“Works as if the two are one platform. Never any issues.”
Camille B.
Owner
Integration rating: 5.0 (1)
TouchBistro customer support
What do users say about TouchBistro customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of TouchBistro customer support.
A limited number of users found the customer support team knowledgeable, friendly, and helpful during setup and ongoing use.
Widely noted by reviewers, customer support response times are very slow, with long wait times even for urgent issues.
A significant portion of users report issues are often unresolved, with support lacking follow-up and technical expertise.
Frequently reported by users, contacting support is difficult, with some describing the service as unhelpful or nearly nonexistent.
Support options
Training options
To see what individual users say about TouchBistro's customer support, check out the review snippets below.
“Instead the manager who made the promise is saying sorry for the "miscommunication" but they are looking into an alternative because I have been asking to speak to someone about what was promising by a manager.”
Shoira C.
Owner
“Frequent Outages & Forced Updates: Even on Friday nights and busy holidays such as Cinco de MayoCustomer Service & Support: Rarely helpful and requires customers to provide lengthy email summaries of past service calls (that they SHOULD have a record of in their CRM)Weird "hallucinations" appearing on customer facing online ordering platform: Root Beer appearing as a bread option/'As Weapon' & 'Ass Bacon' appearing as modifiersThere's not enough room in this field's character limit to continue”
Andrew C.
Restaurant Consultant
“Customer service is slow and they don't have a system service statues website so when you call with an issue, you'll have to wait a long timeto talk to someone.”
Allison D.
Manager
TouchBistro FAQs
TouchBistro has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers
These products have better value for money
Q. What is TouchBistro used for?
TouchBistro POS is a fast, reliable, and easy-to-use restaurant management platform. Every feature has been built to specifically address the needs of restaurateurs looking to understand and control their costs, while finding opportunities to streamline and simplify operations. TouchBistro POS is loaded with valuable restaurant-centric technology to help increase sales, deliver a great guest experience, and save restaurants time and money. Whether you’re full-service or quick-service, TouchBistro helps to increase sales, improve service, and make better business decisions. Manage tableside orders, floor plans & tables, mobile payment processing, staff & scheduling, iPad menu management, inventory management and loyalty right from the iPad. Plus, access reporting & analytics in the cloud from anywhere, at anytime.
Q. Does TouchBistro support mobile devices?
TouchBistro supports the following devices:
iPad
Q. What level of support does TouchBistro offer?
TouchBistro offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Email/Help Desk, Phone Support
