Invoca Pricing, Features, Reviews & Comparison of Alternatives

Invoca

Call tracking & analytics software

4.76/5 (17 reviews)

Invoca overview

What is Invoca?

Invoca provides AI-powered call tracking and analytics solutions to enterprise marketers who need data and attribution for campaigns that drive inbound phone calls. Invoca call analytics delivers real-time data that allows marketers to take informed actions based on what happens during inbound phone calls. Companies that use Invoca dramatically increase their marketing ROI, get more revenue-generating customer calls, increase conversion rates and can provide more personalized customer call experiences based on online customer data.
www.invoca.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Invoca screenshot: With Invoca, get signals & keyword insights during calls with customersInvoca Call Intelligence Platform Demo VideoInvoca screenshot: Invoca gives the top keyword driving calls to understand customersInvoca screenshot: Access your Invoca dashboard on your tabletInvoca- The Power of Talk

Invoca reviews

Excellent
13

Very good
4

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.6
  4.8
Guillermo Santos

Easiest Software to track my calls

Used daily for 6-12 months
Reviewed 2019-05-20
Review Source: Capterra

Pros
the simplicity of it and the dashboard straight away I can see everything I need to know

Cons
nothing to complain about software is easy to use

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Amy Franck

Your Digital Campaigns Will Thank You

Used daily for 2+ years
Reviewed 2019-10-22
Review Source: Capterra

Great customer support, and cannot say enough about the positive impact this solution has had on our digital campaigns

Pros
The fact I now have a full view of how my digital marketing campaigns are performing and can leverage more robust call analytics within automated bidding

Cons
None it is easy to use and the benefits are excellent

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Senior Account Manager

Used daily for 2+ years
Reviewed 2019-05-24
Review Source: Capterra

Been at RingPArtner for 5 years and we have always used invoca for tracking network calls. Support team and overall performance are consistent and awesome. There is a reason why we stay

Pros
Invoca is really easy to navigate through the menus. For my role digging into publisher data is key, and for someone who is not usually good at these type of things I find myself hardly stuck at all. Good Support team and informative updates on whats fixed or what is going to be addressed.

Cons
Not a whole lot but a small thing would be that I don't like having to dig to figure out what my account allows. but that even seems like im trying to say something bad

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Becky Monraz

Overall great tool

Used weekly for 6-12 months
Reviewed 2019-05-17
Review Source: Capterra

Pros
I've used other call tracking solutions previously and feel that invoca has superior dashboard, implementation support and great account managers.

Cons
The script doesn't run 100% of the time, but have found this is typical with most call tracking solutions. Also, after a given time frame, your support becomes 100% through the support ticket system. Given the cost, would be nice to have dedicated support team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Amanda Sloan

The future of call tracking

Used daily for 1-2 years
Reviewed 2019-10-23
Review Source: Capterra

Pros
It is easy to use Provides insights to calls, not just call routings Platform insight dashboard Easy to scale solutions & changes Customer service Integration capabilities Constantly innovating

Cons
Cost Innovations can require a need to restructure or make minimal changes in order to adjust and utilize new features

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Invoca pricing

Pricing options
Free trial
View Pricing Plans

Contact Invoca for pricing.

Invoca features

API

Activity Dashboard (106 other apps)
Activity Tracking (69 other apps)
Automatic Notifications (58 other apps)
CRM Integration (133 other apps)
Collaboration Tools (60 other apps)
Contact Database (68 other apps)
Contact Management (70 other apps)
Customizable Templates (61 other apps)
Data Import/Export (65 other apps)
Email Integration (55 other apps)
Lead Capture (52 other apps)
Lead Management (69 other apps)
Real Time Data (64 other apps)
Reporting & Statistics (69 other apps)
Sales Analytics (65 other apps)
Sales Reporting (65 other apps)
Sales Tracking (54 other apps)
Search Functionality (73 other apps)
Third Party Integration (100 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Invoca

Benefits

Signal AI predictive analytics gives marketers data from phone conversations with customers
to better understand and predict consumer behavior.

Delivers accurate and real-time call insights, customized to a business’ specific needs.

Is fully PCI, HIPAA and GDPR compliant, with 99.999% uptime.

Offers fully-supported integrations with Adobe Experience Cloud, Salesforce Sales & Marketing Clouds, Google Marketing Platform, Facebook, and more.

Optimize marketing with keyword-level granular data that gives you a complete picture of what digital marketing is driving every call outcome.

Personalize the caller experiences to increase conversion rates and enhance the customer experience.

Enhance the customer journey by pushing call data to CRM systems and other marketing automation platforms to trigger the next best action.

Expand your marketing reach with integrations with Facebook, Google Ads, YouTube, and DMPs like Adobe Audience Manager to create high-intent lookalike audiences.