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Invoca Logo

Invoca

4.8
(18)

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AI-Powered Call Tracking & Conversation Intelligence

(2)

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Invoca Pricing, Features, Reviews and Alternatives

Invoca FAQs

Q. What type of pricing plans does Invoca offer?

Invoca has the following pricing plans:
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Invoca?

Invoca has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Invoca support?

Invoca supports the following languages:
English


Q. Does Invoca offer an API?

Yes, Invoca has an API available for use.


Q. What other apps does Invoca integrate with?

Invoca integrates with the following applications:
HubSpot Marketing Hub, Adobe Campaign, Google Analytics 360, Marin Software, Salesforce Marketing Cloud, Five9, Tealium Customer Data Hub, Kenshoo Infinity Suite, CAKE, TUNE, Marketo Engage, Webtrends


Q. What level of support does Invoca offer?

Invoca offers the following support options:
Chat, Email/Help Desk, Phone Support

Invoca product overview

What is Invoca?

Invoca’s conversation intelligence platform helps businesses unlock new data from calls so they can win more customers for less money. With full attribution for every phone lead and AI-powered insight for every conversation, marketing teams dramatically boost return on ad spend, contact centers deliver record-breaking conversion rates, and multi-location businesses turn more callers into customers.

Key benefits of using Invoca

• Call tracking, featuring the most actionable online-to-offline attribution data. See exactly which campaigns and tactics are driving your best phone leads.

• Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs. Automatically measure lead quality and conversions, score agent performance, and detect customer experience issues with our purpose-built and customizable speech analytics algorithms.

• Call management, featuring easy-to-configure conversational IVRs and intelligent call routing.

• The most robust and easiest-to-implement integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies including Google Ads, Google Analytics, Microsoft Advertising, and Adobe products.

• Unmatched customer support.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
Phone Support

Training options

Videos
Live Online
Documentation
Webinars

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Invoca pricing information

Value for money

4.4

/5

18

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Invoca features

Functionality

4.4

/5

18

Total features

12

3 categories

Most valued features by users

API
Automatic Call Distribution
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Tracking Metrics
Caller ID

Functionality contenders

Invoca users reviews

Overall Rating

4.8

/5

18

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.06/10
Rating distribution

5

4

3

2

1

14

4

0

0

0

Pros
Great customer support, and cannot say enough about the positive impact this solution has had on our digital campaigns.
I've used other call tracking solutions previously and feel that invoca has superior dashboard, implementation support and great account managers.
Been at RingPArtner for 5 years and we have always used invoca for tracking network calls. Support team and overall performance are consistent and awesome.
Cons
It gets confusing with the different permissions available to employees.
Some steps are repetitive. We have thousands of campaigns and it is difficult to update holiday hours across all those campaigns.
Not a whole lot but a small thing would be that I don't like having to dig to figure out what my account allows. But that even seems like im trying to say something bad.

Overall rating contenders

Common Invoca comparisons

Invoca logo
Marchex logo
InvocavsMarchex

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