ShipTime Reviews - Pros & Cons, Ratings & more

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ShipTime is a shipment tracking software that helps businesses in the eCommerce sector compare and select freight carriers based on offered rates. The platform enables managers to automatically enter the ship-to location using the address lookup tool.

ShipTime

Linux

Web-based

Windows

Purchasing and Procurement Manager

The product is easy to use overall and the rate shopping for best price is hands down the best feature in a cost effective environment.

Office Manager

We have been using ShipTime on a daily basis for years and it is one of a kind. It is very easy to use and the customer service is outstanding.

owner

I like that i can compare carriers, which now even includes my Canada Post account. I feel like i can shop around in one place and find the best price for the service that i want.

Owner

ShipTime is easy to navigate, and the different shipping company rates are easy to identify to pick which is best for each shipment.

Controller

It's easy to use, user management is simple, the pricing is good and when we've had problems the customer support has also been good.

This software offers a great way to easily get a quote before you ship and choose which carrier you would like to use.

Owner/Partner

Shiptime has been easy to work with and provides some great tools.

Business Development

Horribe Customer Service, Terrible Experience on all fronts.

We like it because it integrates various shipping companies for easy choice of service and price. It is easy to use with shipment  to the US.

VP Operations

The ability to easily compare rates and the rates are better than dealing with shippers directly.

President

Ease of use and good value for time and money.

I am unaware of an option to have notifications sent to my email for parcel tracking and delivery.

Lack of communication in regards to issues with shipments.

I have had a lot of missed pickups or parcels and I have to wait a day to get a response.

I haven't had any issues with ShipTime. I think it's a great tool for our small business.

Excellent for Costco members. Lowest cost and ease of use.

Great, makes shipping simple. I don't have to deal with several couriers that have different interfaces.

Buyer and E-commerce manager

Easy to use and allows for integrations with my POS software.

Dicom Systems Unifier Platform

PitneyShip

Easy shipping 

Overall, Shiptime provides a central source for courier deliveries. It is easy to use, but is often more expensive than similar apps using the same couriers. The support staff and access to the support staff is superior, and is often a reason for selecting Shiptime as the app to be used. The con is that scheduling a p/u is often a day later than using other apps.

A Good Resource but not the Best in the Industry

Thank You Piet, glad to hear that the platform is providing you with the services that you need!

Review December 29 2021

Thanks for your feedback.  There is a system time out after thirty minutes of inactivity, however this should not affect you if you are in the process of creating shipments. We would be happy to review the shipping process with you to check for any other errors causing you to time out.  Please feel free to contact us at techsupport@shiptime.com

We enjoy using ShipTime. I've already explained above how ShipTime helps us with choosing the correct courier service to best suit our customers' needs. I expect we will continue to use ShipTime.

Greentronics and ShipTime

Thank you for your feedback we will forward it to our development team for consideration.

Shiptime has always been reliable, very easy to use (in recent years) and still relatively easy to use (going back to the ZoomShippr days). I've been able to train my whole team on how to use it to generate shipping quotes and send off our high-value/time-sensitive products to our clients. We've always been very happy and I cannot recall a single issue in over 7 years of usage.

Reliable and easy to use. We've never considered using an alternative.

I use two shipping platforms and I have used Shiptime for approximately 8 years. Their website is extremely easy to use and their customer support has been excellent.  The only issue is their shipping costs are higher than their competitor.  They provide quotes using the same courier however the cost is always more expensive.  However the competitors website is highly inferior to Shiptime’s.  If Shiptime could bring their cost inline with their competitor I would always use Shiptime.

Shiptime is an excellent shipping provider.

The biggest benefit to ST is the cost savings - their shipping costs are significantly lower than any other courier we have been able to source ourselves. 

Amazing Shipping Services!

I love it! I've tried using other platforms such as shipstation, but I just couldn't figure it out over there. Scheduling a courier pick up on that platform? Forget it. Shiptime is quick, easy, and so user-friendly, I want to ship everything with shiptime even my personal packages.

Great platform, always my go-to

ShipTime makes our job easier

Thanks Paul, its great to read feedback like this!

We are very happy with ShipTime and have recommended it to other small companies.

Excellent product and services, very happy with this service

Shiptime is always prompt in notifying me of issues with a shipment and offers solutions and provides followup contact with me to ensure that the issue was solved.

Great support and options for shipping

Thank you for your feedback.  The Tracking information is included in the receipt when the shipment is created.   If you select "Notify Recipient" an email will also be auto-generated to your customer once the shipment is picked up.  You also have the option of setting up a Branded Tracking Page so your customers will receive a tracking email with your company logo and any social contacts you provide.  Please contact our support team at support@shiptime.com to assist with this.  As regards your API website integration we are working with both our first level and technical support teams to improve the service provided.

As an ecommerce business, we work with warehouses across Canada. While they provide shipping, we often find Shiptime offers us much better pricing.

Competitive prices for small business

Thank you for your feedback.  As regards pick-ups ShipTime will display the pick-up window available for the carrier.  

However pickups are not guaranteed and the driver may not complete all pickups on the day requested.   

Our best recommendation is to ensure new shipments are placed early in the day to allow the maximum time available. 

For specific instructions for delivery we recommend contacting our support team at support@shiptime.com or via chat or phone and they can pass on the instructions to the carrier concerned.  

Very pleased - multiple courier options / delivery services & fair costs. Customer service staff are all very easy to understand and are always pleasant to communicate with! 

ShipTime Software

Thank you for your feedback. ShipTime runs a report each night for missed pick-ups and you should be receiving emails with the title "Your Pick-up was Missed" with details of the shipment and how to reschedule or contact support.   If you are not receiving these emails please check your junk or blocked e-mails or check with our Customer Support team at support@shiptime.com to confirm the email we have for you on file.   We do apologize on behalf of the carrier for the delayed pick-up. we hope that things are now improving following the busy holiday season.

Saving money on a daily basis on our shipping costs, thank you!

Perfect companion to any logistics manager!

Overall, Shiptime is a great platform for the occasional shipment which I'm looking to send via courier instead of Canada Post.

Great for occasional courier shipments

Thank you for providing your feedback.  

We are sorry to hear you are not seeing your preferred Canada Post rates on your ShipTime account. 

We may need to update your Canada Post links to ensure all your credentials are added correctly so that they will display.   

We do also have an integration with Etsy which was added last year. 

If you would like help resolving both these issues, please contact our technical team at techsupport@shiptime.com

Shiptme is easy and efficient, until it isn't

Highly recommended.  We have been using the software for 8 years and it is one of our best tools.

SHIPTIME,  saves us time and money!  We have solely been using their service for 8 years.

Hello Leif,

Thanks s much for the great review and kind words.

We're thrilled to hear that your company has been enjoying the platform and 8 YEARS!?  Thank you so much!

Great Success to you in 2022

Easy to use , price is competitive and customer support is great 

Hello Ketty, thanks so much for the great feedback.  I have passed your comment along to the support team regarding the invoice notification.

Happy Shipping

I’ve used it for over 3 years and have had excellent service. I only ever had 1 package out of thousands be misplaced but it was quickly located once I called to inquire

It’s great but not the best bang for your buck

Pretty good. Customer service is pretty good and they are quick to fix any issues. 

Heeeey Shiptime team

Shiptime

Thank you for your feedback.  

Currently all carrier shipping rates are calculated on whole numbers which should be rounded up.  

It is important to use the most accurate number to avoid carrier adjustments when the shipment is transported. 

If you have an e-commerce store that you are connecting to ShipTime please feel free to contact us at techsupport@shiptime.com and we can provide the best recommendations for managing product weights and boxes.

We have used ShipTime for many years are are very happy with the program.

ShipTime works well

it is good other than getting a hold of support. (this was a big issue several times).
in one account only the person that is shipping can manage the package after. (bit issue).
Invoicing and account lookup is limited.

ShipTime  review

Thank you for your feedback.  As regards stopping deliveries, we do recommend contacting us as soon as possible in order to request a return to sender. Although this option is not guaranteed as the package may already be with a driver we will do our best to assist. If the stop request is sent shortly after the package has been picked up normally it can be returned once the package reaches the carrier terminal.   We are sorry that you have been having difficulties reaching support.   As well as the phone, we do have chat options and also you can email us at support@shiptime.com to obtain assistance. Although we can provide some support to your customers, all changes and updates to a shipment must be approved by the account/shipper who created the shipment. 

Once I started using ShipTime I found that I go back to it instead of going to the shipping companies that I have accounts with.  This software is just so much easier.

Shipping Made Easy

When I first started using it I called the support line often and had very good service and wait times were not long at all.  I have not used the support line in the last 2 or 3 years because I had not reason too!

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