SmartFreight Pricing, Features, Reviews & Comparison of Alternatives

SmartFreight

Shipping management solution for small to large businesses

4.07/5 (82 reviews)

SmartFreight overview

SmartFreight is a shipping management solution which helps businesses of all sizes manage drop shipping, warehouse dispatching, shipping methods, and route optimization. The platform enables users to upload custom freight rates or transport service provider details into the system to assist with shipping operations. Users can also send white-label email notifications and track events.

SmartFreight allows users to manage the entire logistics lifecycle, from choosing shipping methods and services to helping customers monitor shipments online. The search feature enables enterprises to browse SmartFreight's built-in database, generate quotes and maintain costing information. Route optimization functionality lets users find optimal routes based-on various criteria, such as prices, expected time, service standard expectations, and carbon footprint. SmartFreight offers a centralized tracking portal, which allows customers to track shipments through real-time updates.

SmartFreight comes with a Tracker4Transport (T4T) module, which lets administrators view tracking details and scan labels at multiple shipment stages. The analysis and reporting feature gives users valuable insight into operations and route performance via Delivered In Full and On Time (DIFOT) reports. SmartFreight integrates with various third-party applications such as 3PLCentral, Axsys, IBM AS/400, Epicor, Greentreem FreightSelect, FileMaker, and more.
smartfreight.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Australia, Europe, Middle-East and Africa

Supported languages

English
SmartFreight screenshot: SmartFreight carbon footprint screenshotSmartFreight® - Get a clear view of all your shipping.SmartFreight screenshot: SmartFreight consignment entry screenshotSmartFreight screenshot: SmartFreight DIFOT report screenshotSmartFreight screenshot: SmartFreight dispatch notification email screenshot

SmartFreight reviews

Value for money
Features
Ease of use
Customer support
  3.9
  3.9
  4.1
  4.0
Phuong Pham

Pandora review of Smart Freight

Used daily for 2+ years
Reviewed 2019-07-16
Review Source: Capterra

The technology and digital industry is moving fast and business applications such as their newly revamped SF One need to be agile and consumer focused to deliver innovation and quality solutions to meet the industries never ending demands. The team at IFS are industry disruptors and my overall experience with them is quite simple. Ask and they shall deliver.... Pandora as a business has gone to new heights due to the support and partnership of companies such as Smart Freight over the years and the journey that we have been on continues to grow each and every day.

Pros
The SmartFreight® Enterprise solution has been an excellent multi-carrier transport application for PANDORA. The interface is user friendly and has liberated us from the confines and complexities of a single carrier provider. We’re now able to least-cost the routes with our chosen carriers to ensure we are implementing the most economic and cost-effective method of despatch. Through working with SmartFreight®, we have also delivered a high level of consumer experience by distributing automated ASN’s with a unique tracking link, so our customers can track and trace the real-time milestones of their parcels through a customised PANDORA Portal. Overall, we are extremely pleased with our strategic partnership with SmartFreight® and what we have already accomplished together between our organisations. SmartFreight® strives to deliver a customised solution to us and we are excited about the developments we have in-flight within the innovations space.

Cons
Not applicable

Response from Interactive Freight Systems


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Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andy Bryden

Saved the day, many a time!

Used daily for 2+ years
Reviewed 2018-12-14
Review Source: Capterra

IFS SmartFreight has been a game-changer in our business. Prior to using IFS SmartFreight, we didn't have any concrete way of searching past dispatches, unless we were sure which carrier we sent the goods on. Since using IFS SmartFreight, we have been able to track and provide shipping info for many shipments that in the past would have been a nightmare to track. Thanks for the awesome software... now go and sign up more carriers to utilize your online booking capabilities!

Pros
The 2 best things about IFS SmartFreight are: - The ability to track and search all goods dispatched in the past - and you can search on almost any bit of information you have, be it connote number, reference, receiver, carrier, date; and... - the link with the online booking systems of various carriers (although I wish more carriers would utilize this), which enables online bookings to be made with several carriers, directly from IFS SmartFreight, without having to go to each individual carrier's website.

Cons
The only issue I have with IFS SmartFreight is that it doesn't connect to the online booking for more carriers. I understand this isn't a direct issue with the software, but perhaps the company could market more to the carriers, to get more of them on board. The only other minor drawback is the dated appearance of the interface, but this isn't really an issue.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Terry Mcgregor

SmartFreight Review

Used daily for 2+ years
Reviewed 2019-07-30
Review Source: Capterra

In general i have no issues so far its fairly reliable, works the way our business needs it to work it compliments our despatching and the fact our freight companys can intergrate it together with the needs of our business is definately a bonus, it means one system only that we need to load data into not theirs and ours especially if the freight company e use also is using the freight smart system. it just makes the workload streamlined and consistent.

Pros
User friendly Support when needed program flexibility muti business use that ties what we do with our freight companys Recording of data - easy to look it up when needed to review

Cons
That when support is needed i have to leave a name and number for someone to call back, unfortunately there are times i need the issue resolved there and then. It would be nice to have a technical person visit our site once in a while - perhaps once every 3 months just to ensure that we are using the software to its full capabilities

Response from Interactive Freight Systems


Thanks for the feedback

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Kane McCrea

SmartFreight Review

Used daily for 1-2 years
Reviewed 2019-07-16
Review Source: Capterra

Smartfreight is a good way to link TOLL and TNT and other couriers together, and has made life easy to organise urgent con-notes to keep our customers happy. Have ever rarely had a system fault with SmartFreight.

Pros
It was easy to convert over to and quick to create con-notes for orders.

Cons
Sometimes getting help from customer service was difficult and would not call back.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Does most things well

Used daily for 2+ years
Reviewed 2018-11-27
Review Source: Capterra

Having gone from Smartfreight, to the sparkling lights of a popular freight broker, with their own software, we came back with our tail between our legs. The freight broker for all their promises of customer service and rapport with carriers, couldn't follow through and our customers were seriously impacted by the outcome. Coming back to Smartfreight and trying to replicate all the bells and whistles (email notifications for clients of consignment status, reporting of delays) was mostly smooth. Its a work in progress making tweaks and requesting changes to fix the issues we encounter. Overall, a pleasant experience if you're prepared to think outside the box to solve problems that you will face.

Pros
Big # 1, has to be the convenience of creating all of our consignments for various carriers in the one software suite. For basic pc users in a warehouse, this can save a lot of confusion having everything look the same and all consignment information in the one place. 2) There can be a dizzying amount of options to configure the software to your liking.... alot of them extra paid features.

Cons
1) Was not initially aware that our forwarders are charged a nominal amount, per manifest line for the privilege of having Smartfreight do their IT for them. Some carriers on-charge cost to us, some would absorb. 2) Careful when choosing a software like Smartfreight, that you don't assume it just does everything that your previous software offering did... check the new options as well as functions you take for granted. 3) Being that the software services so many carriers, simple options can be restricted and locked down, (creating extra work for the user), just because they are accounting for a different carrier that has that requirement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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SmartFreight pricing

Pricing options
Subscription
View Pricing Plans

Contact Interactive Freight Systems for pricing details.

SmartFreight features

API
Activity Dashboard
Billing & Invoicing
Delivery Tracking
Dispatch Management
Email Notifications
Location Tracking
Order Management
Real Time Monitoring
Real Time Updates
Reporting & Statistics
Route Management
Route Optimization
Shipping Management
Status Tracking

Automatic Notifications (32 other apps)
GPS (33 other apps)
Geographic Maps (29 other apps)
Real Time Data (32 other apps)
Third Party Integration (37 other apps)

Additional information for SmartFreight

Key features of SmartFreight

  • 3PL
  • Barcoding / RFID
  • Booking
  • Computer Aided Dispatch
  • Cost Calculations
  • Customer Portal
  • Customs Tracking
  • Freight Shipping
  • Ground Shipping
  • Import / Export Management
  • International Forwarders
  • LTL Management
  • Multi-Carrier Compliance
  • Multi-Carrier Manifest
  • Parcel Shipping
  • Quotes / Estimates
  • Rate Management
  • Scheduling
  • Shipment Tracking
  • Waybills
  • Weight Calculations
View All Features