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Alleva - 2026 Pricing, Features, Reviews & Alternatives

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Alleva overview

Based on 282 verified user reviews

What is Alleva?

Alleva is an electronic medical records tool with key features that include document management, charting, HIPAA compliance, EMR/EHR functionality, appointment scheduling, and more.

Who uses Alleva?

By industry, Alleva reviewers are most commonly professionals in mental health care (44%). The most frequent use case for Alleva cited by reviewers is electronic medical records (47% of reviewers).

Starting price

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Pros & Cons

Ease of Use

Reporting

Customization

Bugs and Issues

Notes

Data Entry

Alleva’s user interface

Ease of use rating:

Alleva pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(11)
3-4(82)
5(189)

What do users say about Alleva?

Alleva is an electronic medical records tool with key features that include document management, charting, HIPAA compliance, EMR/EHR functionality, appointment scheduling, and more.

Select to learn more


Who uses Alleva?

Based on 282 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Hospital & Health Care
Mental Health Care
Program Development
Non-Profit Organization Management
Others

Use cases

Substance Abuse EMR
Electronic Medical Records
Task Management
Mental Health
Therapy Notes

Alleva's key features

GetApp's analysis of 87 verified user reviews collected between June 2022 and August 2024 identifies Alleva's most critical features and summarizes user sentiment about those features.

Document management

Reviewers appreciate Alleva's Document Management capabilities for their ease of use and efficiency. They report being able to create, upload, and find documents easily, which helps in organizing and accessing critical information. Users highlight the ability to customize documents and the straightforward navigation process. However, some mention the limitation of uploading only three documents at a time as a minor inconvenience. Overall, they find it valuable for maintaining compliance and ensuring all documents are readily available and well-organized. Of the 27 Alleva users who gave detailed accounts of their use of Document Management, 100% rated this feature as important or highly important.


Charting

Reviewers indicate that Alleva's Charting capabilities are user-friendly and efficient. They find it easy to complete and manage charts, with information being readily available and well-organized. Users appreciate the ability to share charts among the medical team and the ease of entering notes. Some mention that the charting flow can be choppy, but overall, they feel it simplifies their workflow and is better than other systems like KIPU. Of the 22 Alleva users who gave detailed accounts of their use of Charting, 100% rated this feature as important or highly important.

See related user reviews

“Their customer service usually resolves issues rather quickly and when we notice a glitch in the charting system it gets fixed fast.”
AE

Ashley E.

Registered Nurse

“Alleva is helpful in managing the client charting and when their is a problem, help is always there to help you fix the problem.”
EO

Eduardo O.

counselor

“There are aspects of the system that seem to have been added with the intent of making charting easier, but are inappropriate to have in the system.”
MD

Monica D.

RN

“Each person has their own charts and they are easy to navigate.”
AC

Andrea C.

Program Director


HIPAA compliant

Users report that Alleva's HIPAA Compliant capabilities provide peace of mind by ensuring client privacy and confidentiality. They highlight the importance of maintaining HIPAA compliance for protecting patient information and appreciate the custom templates and consents available. Reviewers feel confident that Alleva meets all necessary regulations and helps them maintain the highest level of confidentiality in their daily tasks. Of the 39 Alleva users who gave detailed accounts of their use of HIPAA Compliant, 97% rated this feature as important or highly important.


EMR/EHR

Reviewers appreciate Alleva's EMR/EHR capabilities for their customization options and compliance with licensing agencies. They find it effective for medication management and storing records. However, some users mention issues with tech support and the need for improvements in the charting and prescription flow. Despite these concerns, many users feel that Alleva provides a sustainable and user-friendly EHR system that meets their needs. Of the 18 Alleva users who gave detailed accounts of their use of EMR/EHR, 89% rated this feature as important or highly important.


Appointment scheduling

Reviewers find Alleva's Appointment Scheduling capabilities helpful for organizing workflows and scheduling sessions. They appreciate the integration with Google Calendar and the ability to create notes from calendar events. Users report that it is easy to schedule and adjust appointments, although some mention glitches and the need for better handling of multiple calendars. Overall, they feel it improves the scheduling process and helps in managing client appointments effectively. Of the 23 Alleva users who gave detailed accounts of their use of Appointment Scheduling, 87% rated this feature as important or highly important.


All Alleva features

Features rating:

Access controls/permissions
Activity dashboard
Activity tracking
Alerts/Notifications
Annotations
API
Appointment management
Assignment management
Automated scheduling
Billing & invoicing
Calendar management
Candidate profiles
Case notes
Chat/Messaging
Claims management
Client Chart Audit Tools
Client portal
Clinical assessment tool
Clinical notes
Clinic interoperability
Coding assistance
Collaboration tools
Commenting/Notes
Communication management
Compliance management
Compliance tracking
Configurable workflow
Confirmations/Reminders
Customizable forms
Customizable reports
Customizable templates
Dashboard
Data import/export
Data security
Deadline management
Decision support
Documentation management
Document storage
Document templates
Drag & drop
EHR/EMR integration
Electronic payments
Electronic signature
Email reminders
Email-to-Task conversion
Employee management
E-Prescribing
File sharing
For group therapy
For healthcare
For medical purposes
For mental/behavioral health
Forms management
Formulary management
For substance abuse therapy
Goal setting/tracking
Group Notes
Healthcare compliance
Historical reporting
Initial assessments
In-Patient management
Insurance eligibility verification
Inventory management
Invoice management
Live chat
Medical billing
Medical history records
Medication alerts/warnings
Medication history
Medication management
Messaging
Mobile access
Mobile alerts
Mobile app
Monitoring
Multi-Location
Multi-Physician
Multi-Provider practice
Notes management
One-to-One messaging
Online forms
Online refills
Outcome assessment tools
Patient communications
Patient database
Patient engagement
Patient intake
Patient management
Patient monitoring
Patient portal
Patient records management
Patient scheduling
Payment processing
Physician scheduling
Policy management
Practice management
Predictive analytics
Prescription management
Prescription renewal
Prioritization
Progress notes
Progress reports
Progress tracking
Project planning
Project templates
Project tracking
Real-Time notifications
Real-Time reporting
Records management
Recurring tasks
Reminders
Reporting/Analytics
Reporting & statistics
Revenue management
Role-Based permissions
Scheduling
Search/Filter
Secure data storage
Self service portal
Session notes
Sub-Task management
Surveys & feedback
Task board view
Task editing
Task management
Task progress tracking
Task scheduling
Task tagging
Team Notes
Telemedicine
Template management
Therapy notes
Third-Party integrations
Time tracking
To-Do list
Treatment planning
Two-Way audio & video
User management
Video conferencing
Virtual waiting room
Workflow management

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Alleva integrations (4)

Integrations rated by users

We looked at 282 user reviews to identify which products are mentioned as Alleva integrations and how users feel about them.

Integration rating: 4.0 (2)

Quest logo
Quest

Integration rating: 3.5 (2)

Lab interfaces are important

MM

Marcos M.

Physician

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Other top integrations

Alleva customer support

What do users say about Alleva customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Alleva customer support.

Widespread user sentiment highlights Alleva's customer support as responsive, helpful, and quick to address issues or questions.

A number of users appreciate the knowledgeable support team, especially during onboarding and system setup.

Multiple users note the ease of contacting support and the team's willingness to tailor solutions to specific needs.

A minority of users report delays in response times and difficulty reaching customer support when urgent help is needed.

Support options

Chat
24/7 (live rep)
Email/help desk
Faqs/forum
Knowledge base
Phone support

Training options

Webinars
Live online
In person
Documentation
Videos

To see what individual users say about Alleva's customer support, check out the review snippets below.

“They are very helpful and responsive, and they guide you through the setup process step by step.”

CM

Chris M.

Director Of IT

“Happy to be working with Alleva, when I have had any issues the customer support team is always very responsive and helpful.”

JJ

Jenny J.

Nurse

“We literally could not order RXs for days and received no assistances.”

CC

Chris C.

Director

“Ineffective and Dismissive Support Despite raising dozens of support tickets and spending hours on the phone (often with the same issues recurring), resolution was rarely achieved.”

JB

Jacob B.

Clinical Director

Alleva FAQs

Q. What is Alleva used for?

Alleva makes life easier for clinicians by providing a user-friendly, cloud-based EMR system designed specifically for the needs of behavioral health centers. With Alleva, tasks are streamlined, and features like reporting and compliance are automated. As a result, clinicians have more time to spend with the people in their care. Alleva utilizes Zoom technology to help clinicians stay in contact with their clients who are unable to attend in-person sessions and people who prefer remote treatment. It also facilitates communication with alumni and family members via Zoom and the Alleva app. A few highlights of Alleva: * Task Based - Our dashboard is task-based. If you have notes that need to be saved and signed, you don't need to go into each client chart to find what needs to be completed. When you log in for the day, you will see everything that needs to be completed. * Compliance Driver- Clinicians can easily select treatment plan objectives that populate right into the note. We require your clinicians to write a thorough note. Our add clinical terms box will prompt them to use high-quality verbiage. Require that an ASAM or Mental Status Exam be completed on certain sessions. This functionality saves your clinical director a lot of audit time! * Mobile App For Clients - We have an app that current clients & alumni can download that will send a daily thought, schedule for the day, homework, and questionnaires. * Notifications - If notes are not being completed, you will receive notifications- even text messages if necessary. * Client/Parent Portal- Send HIPAA compliant consents to be electronically signed within the portal. Send out mass announcements to current clients, parents, or alumni. View upcoming sessions and complete telehealth sessions right from the portal. * Telehealth - We have HIPAA-compliant video conferencing (telehealth) built into the platform. * Mobile Friendly - We are mobile responsive- do all of your notes with voice dictate on your phone. * Alleva Insights- Our advanced reporting tool can generate any type of report that you want in the system. Fully customizable dashboards. * Support- Our staff will support you every step of the way at no additional charge. * Text message reminders- Your clients will receive text message reminders for upcoming groups, increasing the show rate significantly.

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