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CX Genie
5
1
4
0
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based and AI-enabled chatbot software
Table of Contents
CX Genie - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
CX Genie overview
What is CX Genie?
CX Genie, the AI-powered customer support platform is designed to manage, automate, streamline, and elevate customer service operations.
More than just a chatbot, CX Genie offers a suite of tools for handling support requests, managing customer interactions, and providing seamless handoffs between AI and human agents for more complex issues. With features like ticketing, workflow management, help desk, it enables businesses to reduce response times, cut down support costs, and enhance overall customer satisfaction.
CX Genie integrates with social media, messaging apps, CRM systems, and more -- providing accessible communication channels that meet customers where they are, all managed from one unified platform. Serving industries like e-commerce, SaaS, and digital agencies, CX Genie empowers businesses to grow through actionable insights and excellent customer experiences
CX Genie’s user interface
CX Genie reviews
Overall rating
4.0
/5
2
Positive reviews
50
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.50/10
5
4
3
2
1
1
0
1
0
0
CX Genie's key features
Most critical features, based on insights from CX Genie users:
All CX Genie features
Features rating:
CX Genie alternatives
CX Genie
Starting from
14.99
/user
Per month
Tidio
Starting from
24.17
Per month
ChatGPT
Starting from
20
/user
Per month
Chatbase
Starting from
19
Per month
CX Genie pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- AI Chatbot
- API access
- Ticket Support
- SAML SSO
- Audit logs
- On-premise solution
- Help Desk
- Reports
User opinions about CX Genie price and value
Value for money rating:
CX Genie integrations (12)
Integrations rated by users
We looked at 2 user reviews to identify which products are mentioned as CX Genie integrations and how users feel about them.
Integration rating: 4.0 (1)
Other top integrations
CX Genie support options
Typical customers
Platforms supported
Support options
Training options