App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

ManageEngine SupportCenter Plus

Web based customer support

Table of Contents

Is this product right for your business?

Find out with a

ManageEngine SupportCenter Plus - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

ManageEngine SupportCenter Plus overview

What is ManageEngine SupportCenter Plus?

SupportCenter Plus is a <strong>web-based CRM application</strong> and <strong>customer support tool</strong> that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. It enables you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly. The self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

Starting price

495 /
per year

Alternatives

with better value for money

ManageEngine SupportCenter Plus’s user interface

Ease of use rating:

4.3

(14)

ManageEngine SupportCenter Plus reviews

Overall rating

4.3

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.80/10

Rating distribution

Who uses ManageEngine SupportCenter Plus?

Based on 14 verified user reviews.

Company size

- Not enough reviews

Small Businesses

Midsize Businesses

Enterprises

Top industries

Information Technology and Services

Food & Beverages

Use cases

IT Ticketing Systems

Help Desk

ManageEngine SupportCenter Plus's key features

Most critical features, based on insights from ManageEngine SupportCenter Plus users:

Self service portal

4.5

(2)

Service level agreement (sla) management

4.5

(2)

Multi-Channel communication

3.5

(2)

Reporting/Analytics

4.5

(2)

All ManageEngine SupportCenter Plus features

Features rating:

4.4

(14)

Activity dashboard

(0)

Alerts/Notifications

(0)

Client portal

(0)

Complaint monitoring

(0)

Contact management

(0)

CRM

(0)

Customer communication

(0)

Customer database

(0)

Customer portal

(0)

Dashboard

(0)

Data analysis tools

(0)

Feedback management

(0)

Interaction tracking

(0)

Key performance indicators

(0)

Knowledge base management

4.5

(2)

Knowledge management

(0)

Live chat

(0)

Mobile access

(0)

Mobile alerts

(0)

Mobile interface

(0)

Multi-Channel communication

3.5

(2)

Multi-Channel distribution

(0)

Multi-Language

(0)

Performance metrics

(0)

Real-Time analytics

(0)

Real-time consumer-facing chat

(0)

Real-Time data

(0)

Real-Time reporting

(0)

Reporting/Analytics

4.5

(2)

Reporting & statistics

(0)

Self service portal

4.5

(2)

Service level agreement (sla) management

4.5

(2)

Support ticket management

4.0

(1)

Survey builder

(0)

Survey/Poll management

(0)

Surveys & feedback

(0)

Third-Party integrations

(0)

Ticket management

(0)

ManageEngine SupportCenter Plus alternatives

ManageEngine SupportCenter Plus

4.3

(14)

Starting from

495

Per year

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.4

Customer Support

4.2

Zendesk Suite

4.4

(4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

LiveAgent

4.7

(1.7K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.7

Tidio

4.7

(590)

learn more

Starting from

24.17

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

ManageEngine SupportCenter Plus pricing

Value for money rating:

4.4

(14)

Starting from

495

Per year

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about ManageEngine SupportCenter Plus price and value

Value for money rating:

4.4

(14)

ManageEngine SupportCenter Plus integrations (5)

Integrations rated by users

We looked at 14 user reviews to identify which products are mentioned as ManageEngine SupportCenter Plus integrations and how users feel about them.

JIRA Service Management

Integration rating: 4.0 (1)

“ntegration with Jira Service Management is important because it seamlessly connects endpoint management with IT service management workflows. When integrated with ManageEngine Endpoint Central, it allows alerts, incidents, and service requests to be”

SRINIVAS M.

Associate Director IT Security and Compliance

Other top integrations