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PayPal Commerce Platform
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online store checkout solution
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PayPal Commerce Platform - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
PayPal Commerce Platform overview
Based on 496 verified user reviews
What is PayPal Commerce Platform?
PayPal Commerce Platform is a payment processing program with key features that include credit card processing, an activity dashboard, third-party integrations, API access, tax management, and more.
Who uses PayPal Commerce Platform?
Reviews for PayPal Commerce Platform come from a wide variety of industries, including Marketing and Advertising (6% of reviewers), Information Technology and Services (5%), and Retail (5%). The most frequent use case for PayPal Commerce Platform cited by reviewers is shopping cart (75% of reviewers).
Starting price
Alternatives
with better value for money
Pros & Cons
Transactions
Assistance
Accessibility
Verification
Glitches
Affordability
PayPal Commerce Platform’s user interface
PayPal Commerce Platform pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.6
Ease of use
4.6
Customer support
4.1
Reviews sentiment
What do users say about PayPal Commerce Platform?
Reviewers appreciate PayPal Commerce Platform for its wide acceptance, secure transactions, and convenience in online shopping and payments. They find it easy to use across devices, value the ability to link multiple payment methods, and say it streamlines checkout by storing information and offering quick payment options. They indicate the platform enables fast global money transfers and supports business growth with reliable integration for e-commerce sites.
Some report high transaction fees, occasional account limitations, and slow customer support responses as drawbacks. They mention bugs, delays in fund transfers, and issues with linking bank accounts or cards, but still rely on its trusted brand and protection features.
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Who uses PayPal Commerce Platform?
Based on 496 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
PayPal Commerce Platform's key features
GetApp's analysis of 47 verified user reviews collected between July 2021 and December 2024 identifies PayPal Commerce Platform's most critical features and summarizes user sentiment about those features.
Reviewers appreciate PayPal Commerce Platform's credit card processing capabilities. They report that it accepts all major credit and debit cards, making transactions convenient and secure. Users find it easy to link their cards and bank accounts, and they value the verification process for added security. They say the system processes payments quickly and efficiently, and they enjoy the flexibility of using multiple payment methods. Some users mention the need for a video tutorial to assist with card linking. Of the 23 PayPal Commerce Platform users who gave detailed accounts of their use of Credit Card Processing, 100% rated this feature as important or highly important.

Angela P.
Career Coach, Counselor and Art_Therapist
Jessica N.
Accounting Assistant
Users report that PayPal Commerce Platform's activity dashboard is well-organized and user-friendly. They find it helpful for tracking payments, expenses, and overall financial activity. Reviewers indicate that it provides accurate metrics and allows for easy navigation and customization. They appreciate the ability to manage payment disputes and claims efficiently. They say the dashboard enhances transparency and efficiency, making it easier to monitor business operations and stay updated on account activities. Of the 25 PayPal Commerce Platform users who gave detailed accounts of their use of Activity Dashboard, 100% rated this feature as important or highly important.

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Alina J.
Economista

Oumaima A.
research analyst
Reviewers highlight the seamless third-party integrations of PayPal Commerce Platform. They report that it integrates easily with various platforms, including Android, iOS, and Wix, facilitating smooth business operations. Users appreciate the ability to link PayPal to other platforms for receiving and sending money. They find it practical for creating external shopping cart systems and plugins. They say it enhances security and provides expanded functionality, making it a popular choice for e-commerce transactions. Of the 30 PayPal Commerce Platform users who gave detailed accounts of their use of Third-Party Integrations, 93% rated this feature as important or highly important.
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Tholang M.
Owner
Atul M.
Independent Sales Contractor
Users report that PayPal Commerce Platform's API is easy to integrate and user-friendly. They appreciate the robust security measures that protect customer data and financial transactions. Reviewers indicate that the API supports multiple payment methods and simplifies reporting. They find it reliable and effective, with a smooth integration process that doesn't affect user conversion. Some users mention occasional issues but overall, they feel the API enhances the platform's functionality and user experience. Of the 23 PayPal Commerce Platform users who gave detailed accounts of their use of API, 87% rated this feature as important or highly important.
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Adam S.
fOUNDER
Cosmin T.
Welding Engineer
Reviewers appreciate PayPal Commerce Platform's tax management capabilities. They report that it automatically handles tax-related matters, providing peace of mind with compliance. Users find it helpful for tracking earnings and taxable cash, and they value the clear guidelines and analytics provided. They say it simplifies receipt and tax payment information, making it easier to manage taxes. They mention that it reduces the headaches associated with tax management, contributing to a smoother financial process. Of the 17 PayPal Commerce Platform users who gave detailed accounts of their use of Tax Management, 82% rated this feature as important or highly important.
See related user reviews
Agatha D.
Revender
Fortunate K.
Owner
All PayPal Commerce Platform features
Features rating:
PayPal Commerce Platform alternatives
PayPal Commerce Platform pricing
Value for money rating:
Starting from
0.01
User opinions about PayPal Commerce Platform price and value
Value for money rating:
To see what individual users think of PayPal Commerce Platform's price and value, check out the review snippets below.
Daniel W.
President
Jenna S.
CEO
PayPal Commerce Platform integrations (37)
Integrations rated by users
We looked at 496 user reviews to identify which products are mentioned as PayPal Commerce Platform integrations and how users feel about them.
Integration rating: 4.0 (1)
Other top integrations
PayPal Commerce Platform customer support
What do users say about PayPal Commerce Platform customer support?
Customer support rating:
We analyzed 35 verified user reviews to identify positive and negative aspects of PayPal Commerce Platform customer support.
A small group of reviewers highlight fast, helpful, and knowledgeable customer support when resolving issues or disputes.
Widespread user sentiment points to slow response times and difficulty reaching customer support when problems arise.
A significant portion of users report unhelpful or ineffective support, with unresolved issues and limited contact options.
Support options
Training options
To see what individual users say about PayPal Commerce Platform's customer support, check out the review snippets below.
“They have FANTASTIC customer care and just about everything I need as an online business owner, and I feel comfortable using every feature, which I did not feel using other commerce platforms in the past. ”
Virginia C.
Business owner
“The customer support is also kind of slow to respond and usually will not provide you with your desired answer.”

Clandestine J.
Fast withdrawal
“Customer service proved difficult and in the end was not helpful in solving my issue.”
Kim C.
Nurse
PayPal Commerce Platform FAQs
PayPal Commerce Platform has the following pricing plans:
Starting from: $0.01
Pricing model: Free
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Q. What is PayPal Commerce Platform used for?
PayPal Checkout is an online checkout solution that can be integrated with eCommerce marketplaces and business websites to allow customers to use a range of payment methods on websites, in-app, or on mobile. The tool aims to increase conversions and reduce cart abandonment by streamlining checkout. PayPal Checkout's Smart Payment Buttons allow users to embed multiple payment options in their site, including PayPal, PayPal Credit, and Venmo. Any payments made through Venmo can be shared on the customer's Venmo activity feed, providing an opportunity to increase brand awareness. The PayPal Smart Button's One Touch functionality allows customers to make payments without needing to log into their account. Aiming to reduce cart abandonment, PayPal sends emails to customers with a Store Cash offer, which is automatically applied to the recovered transaction. Users can control their Store Cash campaigns, including budgets and dollar amounts per customer, and track the number of redeemed offered through the dashboard.
Q. Who are the typical users of PayPal Commerce Platform?
PayPal Commerce Platform has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does PayPal Commerce Platform support?
PayPal Commerce Platform supports the following languages:
English
Q. Does PayPal Commerce Platform support mobile devices?
PayPal Commerce Platform supports the following devices:
Android, iPad, iPhone
Q. Does PayPal Commerce Platform offer an API?
Yes, PayPal Commerce Platform has an API available for use.
Q. What other apps does PayPal Commerce Platform integrate with?
PayPal Commerce Platform integrates with the following applications:
Venmo
Q. What level of support does PayPal Commerce Platform offer?
PayPal Commerce Platform offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Chat
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