Zentail Reviews - Pros & Cons, Ratings & more

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Cin7 Core

Fishbowl

ChannelSale

SkuVault Core

Brightpearl

Rithum

Zentail is a multichannel ecommerce management platform designed to provide premier listing automation  for multichannel sellers. With its revolutionary tech and the easiest-to-use interface, Zentail takes the stress out of selling on multiple ecommerce marketplaces.

Zentail

Linux

Web-based

Windows

Owner

BE WARNED If they fail to deliver on your onboarding goals, you will not be released from the contract.

The repricer that it claims to have is garbage as well, it is not a algorithmic repricer and will loose you money.

Pwner

I feel as though they are vested in our success. There support is awesome and they are always looking to improve.

World Traveler

I am very impressed not only with the ease of use but the ease of getting up and running.

Product Development Manager

Customer service is great, flexibility and understanding each customers unique situations. Just a great software and great team.

Director of Business Development

The software has all of the functionality that I need to manage my multi-channel marketplaces. The Zentail support team is super responsive and a pleasure to work with.

Vice President

The success dashboard is a great tool to help manage products on all the websites. The Analytics tool is great to see what products are hot and what are not, what is making money and what is not.

At this point I had already disconnected Zentail from all of my channels and hoped to mitigate losses by cancelling the 1k per month Zentail subscription.

Data Engineer & Operations Analyst

I love that the interface is so user friendly and easy to follow.

The software interface is nice and has good pro features with search and bulk edits.

I like how I can control what warehouse will fulfill what products as I have multiple warehouses.

This software is crap when it comes to purchase orders, shipping, and just about everything else you would use it for.

Director of E-Commerce

I love how easy it is to load a product (with the right data), flip switches and it's listed on all the channels you have hooked up.

In my mind as a business owner that sells products, if I have a product that costs me more money to service the customer than it makes, that is a poor product.

I do not know how this software has gotten such high praises.

Great Solution to list Products on multiple channels  in one interface.

Web.com

We now list product information all in one platform and Zentail pushes this information to desired selling channels.   They also do a fantastic job of controlling inventory and updating channels of availability.

Great Solution to list Products on multiple channels  in one interface

Zentail's software has helped my business easily grow in the marketplaces.

I worked with Zentail in hopes of optimizing my product listing process on Amazon of a specific brand and bringing those listings over to my Shopify store. Our brand listed new variations and new listings of a similar product (would just vary by theme) on a weekly or biweekly basis. Before Zentail, I would achieve this by uploading new inventory to Amazon via Amazon's product spreadsheets. This process worked well, I was able to update product information and add variations and new listings but as the catalog grew to well over 100 skus, I saw a benefit to having a platform that could streamline this process as well as provide a way to quickly provide bulk updates to the catalog. Plus a bonus, listing the catalog to Shopify.

After a sales call, it seemed that Zentail would be able to achieve this and I proceeded with onboarding with what I listed previously as the main goal. It takes quite some work to onboard as the full catalog must be pulled into Zentail and then have errors cleared in the sync for Zentail properly update to the products. This was to be expected to some extent but I was surprised at the lack of intuitiveness of the software, it seemed like so much of the work was being manually done by the onboarding agent or myself. As onboarding came to an end though, the products in the brand I hoped to optimize were not working properly at all. I was not able to add variations to existing listings or create new listings in the category I was listing in previously via spreadsheets. The products were also not syncing to Shopify properly with duplicate listings and incorrect photos somehow being pulled from my original listing photos on Amazon. After many attempts to rectify these issues, including multiple deletions and relists to Shopify and many attempts to clear listing errors with Amazon, I reluctantly moved out of onboarding to the next stage in the customer process. I was assured that the staff that handles the day to day customer experience would be able to handle these issues.

To sum it up, after multiple months of trial and error we made one last big push to get everything working. We got on a call with everyone I had worked with up to this point which included my onboarding specialist, and the head of customer success as well as one other technical support agent. We spent about an hour, brainstorming new strategies and techniques for even being able to list to Amazon. We tried multiple different product and item types, and brainstorm changes that would require me to permanently change my listing process moving forward. Basically meaning I would never be able to do anything with previously listed products, but hopefully I would be able to edit and add two new products moving forward. At this point, this was agreeable to me if we could just get some process for moving forward. All the new listing strategies we tried never ended up working. There is always some issue with grouping variations or a catalog issue where Amazon was requiring some thing that Zentail did not have to provide. I kept returning to the question with them over and over as to why I could take one of my product, listing spreadsheets and immediately add these products with no issue, and yet their product would not list under the same item type and product type.

After eight months of working with Zentail I decided to pull the plug on this effort. The amount of money spent but mainly time spent to attempt to streamline this process would've been far better spent listing new products the old fashioned way, so I decided to cut my losses. I spoke with the head of customer success, Michael,  hoping we could figuratively shake hands and go our separate ways with the understanding we gave it an honest effort and the product just did not work for my needs. At this point I had already disconnected Zentail from all of my channels and hoped to mitigate losses by cancelling the 1k per month Zentail subscription.  Unfortunately, I was not let out of my contract with Zentail despite never seeing my onboarding goals coming to fruition. Eventually after pleading my case, I was given a concession on my final 4 months fees but they would not cancel the subscription. 

I hate leaving poor reviews but I feel compelled to with this experience. It is one thing to spend time and money on a software that could benefit your company but it ends up not working out in the end. That is a risk that I take as a business owner. It is a completely other thing when the product never delivers as promised and they continue charging you. The reason given... we put considerable time and effort into your account and we would loose money if we cancel you subscription. In my mind as a business owner that sells products, if I have a product that costs me more money to service the customer than it makes, that is a poor product. 

Final thought, Zentail may work for certain use cases but if you do, set up contingencies in writing. I would not recommend using. 

Extremely Poor Outcome Using Zentail... Never Met Onboarding Goals

Never could get the software working correctly in total and they gave up on the onboarding and left me hanging to figure it out on our own. Switched back to ListingMirror but now having a major issue because in onboarding they had us create a bunch of SKUs with + in them and now Amazon has blocked the use of + in the API so having to create all new skus again and we are talking thousands of skus.  Waste of time and money and does nothing better then the $150/m software we used before.

Not Worth The High Price

My client double their eCommerce sales in 30 days after installing the Zentail software.

I own and run a media company

We started this program hopeful that it would be our solution to having multiple e-commerce sites. I was excited about the inventory and pricing features as well as being able to optimize across marketplaces. Failures in all 3 features. 
1. Inventory- only works if you have one warehouse. We expanded and opened a second location about half way through our contract with zentail. There is no multi-warehouse inventory tracking. You can add a warehouse and put numbers in, but it will always take out the default warehouse first and when that inventory is depleted it will revert to your second warehouse. We had no way of keeping an accurate inventory at either warehouse and it did not take inventory out based off where it shipped from. Total fail! We spent more in time and labor counting and updating inventory than we paid to Zentail to track inventory. But they do have a partner you can integrate with for another $1000 + dollars a month. 
2. Pricing- a complete and utter waste of time. Caused more damage than it did value. We had a 8% increase from the manufacturer. Pretty cool we could set the increase and let it run.....NOT pricing was jacked up across the marketplaces. Way off 8% and we would have one item with 10 different colors. All started at the same price but each color variation would be increased to all different random prices. Amazon business pricing did not change, so you would still have to manually go in and change all the business pricing. Tried to set a rule for t

Terrible Experience-Never ever again

So far my overall experience with this software has not been great. The software is way over priced starting at $1000 a month. I would not recommend this software. Everything is early access. The purchase orders are buggy. The product creation is buggy. This software overall is full of bugs. I do not know how this software has gotten such high praises. The repricer that it claims to have is garbage as well, it is not a algorithmic repricer and will loose you money.

Overrated

It was a great tool to help us understand how multi-channel fulfillment tools in general work as it tries to simplify everything to the lowest level it can. However, it caused a lot of issues with Jet and plummeted that marketplace. Constant uphill battle with that marketplace using this tool.

Very promising tool, with a few critical setbacks.

Dear reviewer,

Thank you for your thoughtful review of our product at Zentail. We appreciate your detailed feedback on both the pros and cons of our software.

To address your concerns in the cons section of the review, our team is actively working on improving overrides and error communication.

If the opportunity arises, we would love to have you back as a customer on an updated and even-better Zentail.

great experience overall very easy to use and dela with

Picture hiring a star employee that makes your life so much easier and gives you your time back. That's Zentail. 

Nothing in the market compares

Gestion multicanal

Multi-channel management

With Zentail, we are able to be "power sellers", in that our inventory is managed in one software, and we can manage multiple channels listings, data, sales, etc. from one platform.

An up and coming, all encompassing, E-commerce management solution.

Everybody in our company uses Zentail a little differently, but there's features for everybody. I know there's a lot more Zentail can do that  I haven't even touched yet (I'll leave these to their respective departments). Every now and then we'll run into a bug or have a question about a feature, and Zentail's support team has always been very responsive and helpful. As a marketer, I mostly use the Inventory tab to update product data. The overall interface is very clean and easy to understand.

Feature-packed, helpful support

Easy To Use

You get to work with a fantastic team that is there to help you every step of the way.
I can see how sales are going, what parts we are selling the most of, and most importantly - I have access to all orders that are placed.  Lastly, I can view parts on every site using the software.  

The more I use the more I like it. And their team is very helpful.  

It has made it easy to sell on multiple channels and keep track of my inventory

Great Multichannel Online Retail Service

We're still in the pre-contract phase and I am impressed so much that I haven't stopped discussing Zentail... even with associates that won't be using it. There is essentially no way with my business that employees won't be more efficient when creating data over our current process.

Zentail has the user interface you need, small-mid size marketplace businesses look here...

Very Good overall .  Very good people behind the company

Fantastic for Multichannel Expansion and Management

A User-Friendly Tool with Amazing Support

Before zentail we hired a few people to take care of all our market place venues. With zentail we can do all of this in one platform and change our listings in just one place.  

Zentail all market place in one platform

At that price should have been much easier to set up, software bugs kept delaying the set up. My initial gut told me signing a contract was a bad idea and if the software was any good they would just do month to month.

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