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Zoho Forms

The Online Form Builder For Mobile Teams

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(26)

Zoho Forms Reviews

Overall rating

4.5

/5

100

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.81/10

Reviews by rating

Pros and cons

Covers most question types, good options for delivery and embedding and nice results dashboard. Good solution when you need more than a basic questionnaire/survey.
I like how easy it is to use this form, I like how inexpensive it is to get 1000 forms and design customization. I love how easy it is to add to a website or blog.
I like most about Zoho forms is its ability to business forms online and to share for all of us usage. This integrated app enables me to use my data smartly and helps to manage my email alerts.
The second annoyance is with the forms generated when using conditional logic. The logic only applies when the person is filling in the form to hide pages or sections.
The trouble is you have to be a user when filling out the form in order to use the CRM fields.
The only thing I don't like is that I have to pay for using custom form feature.
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100 reviews

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Jordan S.

CEO

E-Learning, self-employed

Review source

Overall Rating

Very good form software with some minor flaws

Reviewed 9 months ago

Transcript

Jordan S: My name is Jordan. I'm a CEO. And I give Zoho Forms a rating of five. For more reviews like...

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Jared L.

Business Development

Renewables & Environment, 11-50 employees

Review source

Overall Rating

If you need a great tool to capture customer data online or in person, Zoho Forms is great

Reviewed 2 months ago

Transcript

Jerry: Hi. My name is Jerry. I am a Business Development Manager. I give Zoho Forms a rating of 4 out...

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Steven C.

Automotive, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The only form builder I found that has an offline feature

Reviewed 2 years ago

Zoho forms is the only form maker that is reasonably priced for 10 users with offline submission features. This is very helpful for us since most of our field agents have limited mobile connection in the provinces. They can input the information we need during their fieldwork and Zoho forms will automatically link it in our google sheets once our employee connects to the internet.

Pros

So far it has the only offline feature for a form maker. It also comes with an android app which is very convenient.

Cons

It has no pricing for additional users but only has a fixed plan. We only submit a few forms per month but we do need additional user accounts at a reasonable price within our budget.

SP
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Sandra P.

Individual & Family Services, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho forms for functionality

Reviewed 2 years ago

We use a lot of forms in our business and Zoho has freed up a lot of work on the behalf of support workers having to manually do the forms, scan and email and it's easier than using adobe, which I love, but in this case, ZOHO forms all the way.

Pros

This software is a breeze to use and has saved me a lot of time. As we often have to modify a form, Zoho forms allow me to change just that section, quickly and without fuss. Once submitted, the form is emailed directly to the required recipient or recipients, which is easily set up in the settings for individual forms.

Cons

The thing I find most frustrating is the fact that I can't delete users and have to write to support to get them deleted. Doesn't happen often, but it would be better to have in house control over this.

AR
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Verified reviewer

Information Technology and Services, 5,001-10,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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an easy way to manage your forms

Reviewed 3 years ago

the experience is pretty positive so far. I will keep using it

Pros

We need to manage our leads and contacts and zoho forms is the perfect tool for the job. It's easy to integrate and to run it.

Cons

at the beginning the customization is not so easy but you can figure it out just trying. there is nothing else

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Rexie M.

Automotive, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ticks all the boxes

Reviewed 4 months ago

Great! We use it for quotation / booking gathering, customer feedback and recruitment assessments.

Pros

Easy to use, easy to customise and set controls for users or recipients. Can control access, a frequency limits and add security to protect against bots.

Cons

More visual / creative settings would be a nice addition but functionally it works very well and is reliable.

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Colin M.

Information Technology and Services, 1-10 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zoho Forms - Good for complex branching and branding

Reviewed 4 years ago

We were looking for solutions that went beyond the simple and free options from other forms vendors. Zoho Forms is pretty straightforward to use, but handles conditional branching well and does a good job of displaying results in a graphical format. You can also export the data for use in other analysis tools like Excel or PowerBI

Pros

Covers most question types, good options for delivery and embedding and nice results dashboard. Good solution when you need more than a basic questionnaire/survey.

Cons

Branding options are a bit tricky but mostly solved by embedding on a branded page.

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Esther T.

Business Supplies and Equipment, 1,001-5,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to create forms with professional tools.

Reviewed a year ago

It is quite good not only for small, but also for medium and large companies, so it has not fallen short of our needs and the experience has been decent, (I recommend integrating Zoho Forms with Zoho Docs to send personalized content to your respondents, such as PDFs or images, messages, etc.)

Pros

Zoho Forms is really efficient in helping me to create forms or requests between consumers and clients. It is very well structured, with availability to enter checkboxes, multiple choice, phone number and others. The configuration offered to the end user is easy to perform. The creation of pages and sections is easy. It is perfectly ready to work with other Zoho products. Fields can be shown and hidden. Variables can be duplicated, which already developed can be used as a resource in other forms which saves time. It can be deployed anywhere and gives you everything you need to design smoothly, you can share it on social networks, websites and the like for more successful data collection.

Cons

*I would like it to open more doors to integrations with software outside the Zoho ecosystem, although it is very well integrated with Zoho products, other applications are more flexible. *Moving away from the free version for more professional and scalable performance and features; a combination of plans is necessary to be more feature rich and reduce the price.

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Darwin O.

Marketing and Advertising, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy to implement forms solutions for all companies

Reviewed a year ago
Pros

It really satisfies form or data entry needs for companies using zoho suites, this helps keeping everything integrated within one environment.

Cons

It could be better to implement visual edits in the CSS part of the forms but with workarounds you can easily solve this.

RP
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Rahul P.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zoho Forms - Good data collection tool

Reviewed 5 months ago

Good

Pros

Zoho forms is a good tool one can use in the organization for data collection and capturing purposes.

Cons

Integration with other software is a limitation.

DD
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Deniz D.

Computer Software, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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best of the best

Reviewed 10 months ago
Pros

Zoho is real one of my best app on consulting business. They have tons of integration options and you can use lots of them free. Amazing tool.

Cons

To be honest, I wouldn't say anything negative.

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Nicolas P.

Financial Services, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Versatile tool to collect data

Reviewed 9 months ago
Pros

I really like the ease of use it offers for handling the wide variety of features of the form builder. Allows you to receive instant notifications to always keep us informed. Viewing and analyzing the data is very nice and easy, with export as spreadsheets. It facilitates the collection of data by sending the form links through social networks.

Cons

It has a learning curve that can be minimized with extensive documentation.

tK
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tyag K.

Marketing and Advertising, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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collection of data using Zoho forms

Reviewed 3 years ago

was easy to set up and use. integration with Zoho crm was a breeze.

Pros

ease of use and simplicity in integration with Zoho CRM. integrates well with workflows. and the published forms render well on all devices - web, mobile with responsive rendering. possibility os restrictive sharing is a good feature that can be useful for restricted data collection .

Cons

publishing info back from Zoho crm was a bit of a challenge but this also was possible with some workaround.

CS
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Claire S.

Professional Training & Coaching, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Simplifies Life

Reviewed 10 months ago

Using this has been positive. There are other forms that I could use that integrate with my website, but I prefer to embed Zoho Forms because of the integration with other Zoho appls.

Pros

I find it easy to design forms using Zoho Forms. It has the functionalities that I need. I can embed it on my site or give someone the link, as needed. Embedding on my site is useful because I can easily integrate the data with other Zoho apps, as is applicable.

Cons

The person who fills in the form does not get an email of their filled-in form.

AR
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Verified reviewer

Banking, 1,001-5,000 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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ZOHO The ultimate form maker

Reviewed 2 years ago

Make sure you utilize Zoho Form in conjunction with the other Zoho products. It's well worth the money. We use Zoho One and are quite pleased with its versatility and ease of use. Every tool accomplishes precisely what it's supposed to accomplish, and by watching a few training films, you'll save time and money.

Pros

Zoho has a variety of tools, and as an researcher, I use a handful of them. Forms is my favorite of all the items. I've created some rather extensive forms with a LOT of restrictions, and they function fine! It's great that it can be tweaked in so many ways. We've paid for our subscription, which allows us to change the backdrop of the form and add our corporate logo.

Cons

The only thing I don't like about them is that they provide a large range of membership options at exorbitant prices. I'd like to see them combine several plans and lower their rates.

MM
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Megan M.

Sporting Goods, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Exactly what we need - full features, with automated tasks and notifications

Reviewed 6 years ago

Our company-wide goal this year was to get more efficient. Getting forms online has helped us make jobs and tasks easier for all employees - from salesmen to production workers. Anything we can do to save our guys time, ultimately benefits everyone. We're thrilled with Zoho Forms - it's simple to set up new forms and start using them immediately.

Pros

We wanted a form creator that allowed us to create different types of forms for internal use. We've got sales contact forms for our salesmen to use on the road when meeting new customers. We've got forms for our production employees to submit when they have damages. All the forms send automaticaion notifcations to the proper people, and are store in the easily accessible database online. This is exactly what we needed.

Cons

I wish they had more templates. We never use the exact templates, but use them and edit to fit our needs. The template selection is pretty sparse though, and would love to see more options.

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Rick P.

Design, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Mind-bogglingly complete and powerful forms platform

Reviewed 4 years ago

Zoho Forms is refreshing surprise, offering enterprise-level power in data collection for free.

Pros

Everytime I think I've uncovered all the gems that Zoho has to offer, such as two of my favorites, Contact and Writer, I discover another one. Don't think that Google Forms is the best free solution for complex forms out there. Zoho Forms beats it by a mile. Zoho Forms offers unique fields not available on any other free platform solution. My favorites of these are: The draggable progress bar The...

Cons

Adding fields can be a bit slow on underpowered machines. But that's about the only con I can think of.

AR
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Verified reviewer

Computer Software,

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent logic and branching forms product, simple to embed

Reviewed 5 years ago

Improved user-flow management and data validation.

Pros

It is easy to create logical form flows, show and hide sections based on the input of previous fields. It is also pre-integrated into the vast suite of Zoho products.

Cons

A few things are overlooked at present limiting some functionality, but I imagine Zoho will address these issues very quickly.

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Tracey W.

Management Consulting, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent and intuitive form building

Reviewed a year ago

Enables me to collate client data in a professional and streamlined way. Lots of functionality and easy to use, so I can build the right forms for my business.

Pros

Easy, intuitive and quick to use, creating forms for small business. Lots of choice when it comes to form field types e.g. multiple choice, checkbox, file upload, text etc. Can use own business branding on the form too.

Cons

Can't really fault the software for what I use it for.

MM
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Marianne M.

Real Estate, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Online Form Builder

Reviewed 3 years ago

Good option if you are able to justify the expense.

Pros

Internet based form builder that backs up data on the cloud. Drag and drop for generator that is user friendly and smooth. Ability to create, collect, and share data with multiple users.

Cons

Software is expensive once the free trial is over. Template designs are limited compared to similar products. Large difference between the free and paid version.

AR
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Verified reviewer

Education Management, 51-200 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho Form Review

Reviewed 4 years ago

I am very pleased with this product and still continue having the subscription for it today. It was great to use and very helpful to our organization.

Pros

I like this software because it makes building forms incredibly easy. The biggest advantage is that it integrates directly with Zoho CRM which if you are using any Zoho products than using their other applets can be very beneficial. We can have people fill out forms at events and that information populates directly into our CRM that we have through Zoho.

Cons

I did not like the tech support. It is not as big of a product like Zoho CRM so with the CRM, Zoho Corporation offers chat support where as with the Forms applet they don't have a dedicated team to help with any issues. I would have to email them and wait for a response which was time consuming. I'm sure they will have that changed in the future though.

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Colin M.

Computer Networking, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoho Forms - Fast way to collect data on your website

Reviewed 4 years ago

Zoho Forms is one of the fastest ways to design online forms and collect data from your website. Saves time and cost getting web developer to configure.

Pros

Drag and drop form builder Handles common payment types No coding required - copy and paste code into website

Cons

There could be more branding/design options.

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Hasini R.

Apparel & Fashion, 1,001-5,000 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Zoho Froms to create and share Online Forms and email alerts

Reviewed 4 years ago

I am well satisfied with Zoho Forms software as I am so lucky to have such

Pros

I like most about Zoho forms is its ability to business forms online and to share for all of us usage.This integrated app enables me to use my data smartly and helps to manage my email alerts

Cons

I do not see any cons in Zoho form software ans it gives us only benefits. The user friendliness is also more important

AR
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Verified reviewer

Information Technology and Services, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for desktop and mobile forms

Reviewed 4 years ago
Pros

Very customize-able, ability to require fields, can create documents (custom) from form entries, and send out email notifications. Can create rules too.

Cons

I have yet to have any complaints with this software. Perhaps adding handwriting and text recognition for mobile devices (such as iPad Pro and Apple Pencil) would be nice.

LN
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Lea N.

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Easy to Use Form Creator

Reviewed 5 years ago
Pros

Zoho Forms is an easy-to-use form creator. It allows you to create custom forms or use recommended templates. It was simple to incorporate the forms into our website.

Cons

The free plan only lets you create three forms and has Zoho's branding. It does allow you to grow into the platform though.

AR
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Verified reviewer

Government Administration, 1,001-5,000 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Formal Forming of Data

Reviewed a year ago
Pros

The ease of use has to be the best part I believe. It's so easy and simple to use on a PC or on a mobile device. I love it!!

Cons

Not a lot to say about this part. I guess if I had to pick one thing, it would be the trial of the software only allows you to create a couple of forms to use.

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Mehandi I.

Computer Software, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho Forms Review

Reviewed 10 months ago

Business problems which I am solving with Zoho Forms are as such:- 1) Getting Customer Feedback. 2) Collecting leads for event registration. 3) Data Collection as per the needs. 4) Client onboarding form. 5) Client Intake forms. Benefits which I have realized with Zoho Forms are as such:- 1) Easy to create and share forms using links. 2) Data collection and integration with third party tools is easy.

Pros

Impactful features of Zoho Forms are as such;- 1) Simple Drag and Driop interface, easy to use. 2) Customization of forms as per the need. 3) Securoity of Forms. 4) Shareable forms. 5) Workflow automation. It was super easy for us to use Zoho Forms and it will be for you too. Integration process of Zoho Forms with our existing business was really easy and fun.

Cons

things which I would like to get improved in Zoho Forms are as such:- 1) Overall speed of the app at which is loads. 2) Forms Customization should be more shooting like TypeForm. Apart from these 2 everything else about Zoho Forms is amazing. No, it was never a difficult product for us to use. The integration of Zoho Forms with our existing business was not at all difficult.